Ask & Troubleshoot

Hi Strava Support,I recently discovered the gear tracking feature and added my bike to my account. I set the gear's start date to a point in the past (when I actually started using it), but I noticed that Strava only begins counting kilometers from the date I added the gear — not from the backdated start date I selected.At the time I started using the bike, I wasn’t aware of the gear feature. It would be very helpful if Strava could retroactively assign past activities to gear based on the chosen start date.Is there a way to apply gear to past activities automatically based on that date, or is manual editing the only option?Thanks in advance!Best regards,Boštjan

Hello, until recently it was possible to show (personal and/or global) heatmaps in the "Maps" and "Record" Mode in the Android App by selecting them in the layer-filter. This selection is still possible, but: although selected, the heatmaps are just not shown in the map! It's broken just for me? Or is that a new bug? Is there any way else to see heatmaps in the Android App apart from viewing a finished activity? (Whichs trace obstructs the heatmap...🙄)Thanks!

I have the 51mm version of the Fenix 8 Solar Sapphire and have noticed an odd discrepancy in the device naming convention. Every activity I have seen from someone with the 47mm version of the F8 Solar Sapphire has their device type listed as “Garmin fenix 8 Solar Sapphire” while those with the 51mm of the same watch has their device type listed as “Garmin fenix 8 Solar” without the Sapphire showing in the name (despite it being a sapphire watch face.) Is there a reason for this discrepancy when they are otherwise the same watch? 

There are three items within our running/cycling group that have really been chafing us: I’m not sure how to completely describe this but I’ll give it a go - across the top of the map, a “layer” of buttons was added whereby you can “Upload GPX”, “Reverse Route”, Redo/Undo, Trash, Display Heatmaps, and Display segments, etc. A large number of the phantom “distance jumps”  -and- “Red Box - Sorry We Couldn’t complete...” errors are due to this layer interfering with dropping a waypoint.  Any time a waypoint is added on the top 15-20% of the map, it registers a waypoint was added but fails to formally assign it to a location as this “layer” seems to interfere.  As the mouse moves, the waypoint sticks to the cursor and causes all kinds of havoc because it can’t actually place the waypoint.  If you are re-routing, this same issue causes a secondary problem because it will also plot the “finish flag” in the same location once it finally can find a suitable location. Contributing to this error

I have a problem with sharing stats on strava (transparent background). My run pace was 7:13min/km but when I want to share the run then it shows that my pace was 2:00min/km. What’s wrong with that? And how do I fix it? 

Babi balik duit aku babi main ambik je sial anak haram babi lancai kau ni anjjng

I have seen several people raise concerns about integrity of Segment leaderboards, mostly due to the wrong Activity type (using an E-bike on a "ride" or a bike on a "run") or leaving Strava running at the end of an Activity and hence recording a subsequent car journey. For what it's worth, here's my approach to trying to help maintain Segment integrity in my area.  In the last 5 years I have attempted about 6200 bike Segments, all within a few miles of where I live.  I use the excellent VeloViewer companion for Strava which allows me to get lists of all my Activities and Segment efforts.  It allows me to export data to a spreadsheet and so I can have a spreadsheet of all the Segments I have attempted, complete with my leaderboard position, best time, KOM time, etc.  Generally the Segment data is very good with very few suspect KOMs.  Roughly once per week I download the data to a spreadsheet and do a comparison with equivalent data from the week before, in part

It would be cool to see your cumulative distance in km/mi for each year totaled with all the sports. 

Hi,I was able to get the group events using the https://www.strava.com/api/v3/clubs/{id}/group_events call, but is there a possibility to only get the upcoming group events? Now all group events ever made are getting listed, but that’s not really what I need.Honestly I can’t find anything in the documentation about this REST API call. I found this call by searching on Google.Gr,Andy

I wish to have my profile location set as Edinburgh, Scotland, however regardless of what I do in edit profile (app or website) United Kingdom is always added to the end of my location. Any suggestions on how I resolve?

I'm experiencing issues with Strava on my Apple Watch. It's unable to satisfactorily record and keep the data of any activities such as running, walking, or riding when using the watch alone—without my phone. It appears to be a GPS issue in the Strava app. Apple did a diagnostic and GPS is functioning okay and I used the NIKE run app and it is recording and saving the data/maps.Ideas?

I have an iphone 14 pro. When I am recording, my live segments (that are stared) aren’t showing. Yes, they are inclines, yes they are starred etc etc. Prior to pausing and then renewing my membership, they worked. I believe someone online said they temporarily canceled and then started back up their membership and had the same issue. And Strave had to do something on their end to fix but I have created tickets, the first over 2 weeks ago, I get generic responses after several days to a week with solutions that don’t apply or I have already tried. 

I added seatpost and pedal components to my bike in My Gear.  I noticed after doing this that the Seatpost and Pedals options are no longer on the dropdown list.How am I supposed to choose new pedals and seatpost/dropper when I replace them in a few months?  The components I have listed on each bike should be a running list, not just the new replacing the old.I want a history of what is on the bike, for example:Front tire put on June 2022Front tire replaced July 2023etc, etc.This way we can know how long we had components on our bikes, how much life we got out of them, or simply when we upgraded to new parts.Thanks

Hi all! During my last workout my Garmin noticed that I ran my Personal Best on 1 km at 4:58/kmHere attached the detail of the run, where my fastest km is ? I can’t see it. Where the record is evaluated?Furthermore, there's a huge difference somewhere from pace (passo medio) and gap (GAP medio), see lap 4, 4:34 to 5:13, very strange as the run was totally flat.... ;-)Thank you! 

 When checking a new record over a route I did yesterday, the visualization of the segment name looks wrong, and seems that is displaying the name of the variable. This is not happening when checking the route/segment on desktop.Steps:Using the mobile app go into the activity https://www.strava.com/activities/15210464622 Click on the bronze medal  The pop up shows the variable instead of the segment name  Desktop visualization: 

Trying to log in to Strava using one-time code and keep getting errors. I've tried multiple devices and no luck. Any suggestions for regaining access??

Dear All,I am currently developing an application that integrates with the Strava API, and I am experiencing an issue when attempting to subscribe to the webhook endpoint using a custom domain.Here are the details of the issue:- ✅ The webhook works when tested through ngrok (e.g., https://xxxx.ngrok.io/webhook).- ❌ However, when I try to register the webhook subscription using my custom domain, I receive a `503 Service Temporarily Unavailable` error from the Strava API when hitting the endpoint `https://www.strava.com/api/v3/push_subscriptions`. using ngrok using our domain I have verified the following:- My server is accessible via HTTPS and has a valid SSL certificate (Let's Encrypt).- The endpoint `https://domain.com/webhook` is reachable and returns `EVENT_RECEIVED` for POST requests.- The webhook route is publicly accessible and correctly configured in my Laravel application.- Firewall rules and server logs do not show any issues or blocking behavior.I suspect the issue may be on

Dear All,I am currently developing an application that integrates with the Strava API, and I am experiencing an issue when attempting to subscribe to the webhook endpoint using a custom domain.Here are the details of the issue:- ✅ The webhook works when tested through ngrok (e.g., https://xxxx.ngrok.io/webhook).- ❌ However, when I try to register the webhook subscription using my custom domain, I receive a `503 Service Temporarily Unavailable` error from the Strava API when hitting the endpoint `https://www.strava.com/api/v3/push_subscriptions`. using ngrok using our domain I have verified the following:- My server is accessible via HTTPS and has a valid SSL certificate (Let's Encrypt).- The endpoint `https://domain.com/webhook` is reachable and returns `EVENT_RECEIVED` for POST requests.- The webhook route is publicly accessible and correctly configured in my Laravel application.- Firewall rules and server logs do not show any issues or blocking behavior.I suspect the issue may be on

UPDATE from the Strava team:We can confirm the team is working on fixing the issue. We are expecting the fix to go out soon - once the fix is out, we’ll be sure to update this thread and let you know!  Hello all, I'm having an issue when trying to zoom out on a map screen where it starts to zoom out to see anything an area but then the whole screen goes white like a cloud cover & i can't see anything. This does it on my own maps aswell as friends maps. Strava has been updated to the latest version & is running on an android s24 . 

Why now do I see “CO2 saved” on the downloaded map when its not a commute but just a ride? I could give a toss on any ride how much CO2 I save or create. How do I get rid of this on the saved maps?

Clicking on the media doesn’t do anything. If I clicked ok the most left media, it exits the profile page. And if I clicked on the most right media (All Media), it goes to setting coz the icons overlap.

Since 2022, I have been using Coros for swimming, and I have never had any issues with data syncing to Strava. The data has always been accurate, exactly matching the records on my watch. However, over the past few months, the total activity time displayed on Strava has been completely off and inaccurate.Even when I swim for only 60 minutes without any pause time, Strava sometimes records it as 90 minutes. This means that when the data is uploaded, my activity appears to extend into the future. For example, if I start swimming at 6 AM and finish at 7 AM, Strava records my total activity as 90 minutes, making it seem like I finish at 7:30 AM (even when it isn’t even 7:30 yet Hahaha)This issue has only started happening recently. At first, I thought it was an error with my watch, but all the data on my watch appears to be correct. Additionally, my friend, who uses the same watch model, has never experienced this problem. It’s also important to note that this only happens with swimming ac

This bug has been annoying me for months. I use a feature that prints my played tracks on Spotify in the activity description. I usually add something descriptive about my ride and add that *before* the playlist.If I use [enter] for a line break in that text, the cursor is then magically jumping to the very end of the description, and my fingers working faster than my mind often backspaces a bit, then deleting some of the playlist entries. This is clearly an input error of some kind in that particular field, and I also have an incredibly hard time selecting text over several lines, because the text is first moving slowly, then moving super fast.This is on a fully updated iOS, the scrolling snafu mentioned towards the end might be an iOS thing, but the [enter] issue is unequivocally only present on the Strava app.

I joined the free trial and I canceled it but after the trial it charged my card I want a refund now please

Hi everyone,I recently encountered an issue with my Strava account. I followed a large number of athletes in a short period of time, and it seems that Strava flagged this behavior as spam. As a result, my ability to follow other users has been temporarily blocked. I'm a genuine user who simply enjoys connecting with and supporting fellow athletes, not a spammer. If anyone has experienced this before or knows how to resolve it, I would really appreciate your help or advice. Thank you!