Ask & Troubleshoot

I’ve just noticed that the suggested friends section has gone mad. Every time I log in or refresh the page I get another 5 suggested friends some from the other side of the world. This is a very annoying feature, I don’t want suggested friends, not interested. How can I stop this feature? 

Hi, recently strava is not showing my calories for my runs but it is showing for my walks and gym sessions. I haven’t changed any settings and I’ve also checked that all settings are correct.  I have a garmin fenix and it’s connected to garmin. 

Hi, I tried to change my email address, but after clicking the link I got on my new email inbox, I accidentaly created a new Strava account. For some reason I can’t even delete that account, because when I open the account settings the onboarding modal pops up, even though I have already filled it out. Is there anything I can do to transfer my account to the new email address?

Tring to build a route and getting this blank screen where the map should be showing. The below screen shot is from Chrome, I've tried Microsoft Edge and Mozilla with the same result. Anyone have any thoughts on what the issue could be? 

Google Fit does not allow users to manually delete data synced from third-party apps.If I want to delete the activities in Google Fit that synced from Strava,how should I do？Just delete the activity in Strava and keep connection with Google Fit?

Strava, can you please provide an ETA on when it will be possible to select Sunday as the start of week? This key missing feature is driving many, many, MANY users bonkers!!

Does anyone know of any workaround to sync an Aolon watch's heart rate data to Strava? The watch seems to be automatically syncing other metrics like pace, calories, steps, cadence, etc except for the heart rate and there isn't any obvious options on the app to sync it. Brand: AolonModel: Tetra R4

Hi guys,Hope you’re well. Love Strava, so thanks for the work you do.There’s a really annoying bug which I’ve been aware of for months now:On the profile (when using the web app), in the weekly mileage section with the header “Activities for 9 Jun 2025 - 15 Jun 2025,” where it shows the weekly mileage in a sort of bar chart, the bar chart doesn’t update if you run on Sunday. It only updates on the Monday. Annoys me (and I’m sure others), because it’s nice to end a week of training and be able to see that you’ve hit your weekly mileage target.Thanks,Chris

Anyone else not receiving push notifications on Android?I have a Pixel 9a.Push notifications are enabled in the app and in the app permissions. I already reinstalled the app (with rebooting my phone in between) to no avail.This seems to be a recurring issue. I've had it not work for months before.

Hello,I’m trying to find an API endpoint to get my best effort times on different run distances (1K, 5K, HM etc.), but I can’t find a sensible way to do it. I understand that I could, in theory, go through each detailed activity, but that would be a hassle. There must be a more efficient way of doing this? 

I created a route. I saved it. Now I can see it in "my routes". But the routes it's inside a small box, between community pictures on top, elevation profile on bottom and routes attributes on the left.There is no way of clicking the routes and enlarge it. Also I cannot see the surface type, walk the route, see the pictures on the spots etc. I go back to "maps". I check no filters are active. I wait  some time (like some minutes). Things start to appear (not always, but that's another story), bubbles with photo, public routes etc. everything except my route.Why I cannot see my routes on the map? Why I can't enlarge the map in my routes? 

I logout out pf the app for some reason, and as I logged back in with my usual gmail, using the social login alternative, a new and empty account was created. I have tried all the tips pm forums and support pages. Nothing helps. How do I roll back?

Can anyone help me understand why some segments appear to return segment efforts via API, and others do not?  Using the same query, changing only the segment ID, one segment returns efforts and another does not. When I view in the web UI, e.g. https://www.strava.com/segments/1234, I can see a recent effort (definitely within the time range).  Both activities are Followers Only, both are marked “downhill”, and I am properly authenticated.  I cannot tell any other important differences.  The only thing I can think of is that I have only done the segment that doesn’t work once, whereas the one that works I’ve done numerous times.What’s more, if I manually find the activity view the web UI, and query /api/v3/activities/4321, I am able to see the segment effort contained in that JSON response.  Any help appreciated.  Thanks in advance! curl "https://www.strava.com/api/v3/segment_efforts?segment_id=$SEGMENT_ID&per_page=1&page=1&start_date=2000-01-01T00:00:00&end_date=2025-06-

I use an Apple Watch 5 and the Strava app to track my activities and everything works fine -- distance, heart rate, etc. shows up every time and seems basically correct.I recently started cycling. The tracking works fine, but for some reason there's no heart rate data -- that section of my cycling activities says I should use a heart rate monitor if I want heart rate data. Why would this be happening? Do I need to somehow switch "on" the heart rate data for cycling somewhere? (The heart rate data is still showing up for running, and when I look in Apple's native health app, I can see that the watch has recorded heart rate data while I was cycling, so it's not that the watch is not recording it.) Thanks!P.S. And yes, I have the most recent version of the app.

Hi all, I started running about 6 weeks ago (just completed week 6 of C25K).When I started running I was using a fitbit, and about 4 weeks in I noticed that the maps were all over the place, zig zaging across the road and shooting off in random directions.  I have realised that this would have affected my distance ran and also my pace (I had some of my followers mention to me that my pace for starting off was really good and I thought they were just being supportive lol).It has meant that my personal achievements and PRs are based on distances/ pace I never actually achieved.I have since got a garmin, and my maps are noticeably more accurate, so going forward my pace and distance will be true to what I am doing.  The issue is I will now never beat the personal achievements and PRs attached to the inaccurate runs.  I don’t want to delete the activities, as they are part of my progress and C25K journey.  They are currently set to public so they sync with my fundraising page for Race for

Why is it Mobile ONLY? It's far easier to inspect, plan, and choose a route on a large screen, so why is there a discrepancy between the web and mobile in terms of route planning, when it's definitely easier on the web? 

I'm a cyclist and would like to see at least average MPH and possibly average Power now vs last year, last 3 months etc. in the progress stats. Those stats are already on each ride so I'm guessing there should be a way to pull that data & include it on the progress tab.

Hello there,I’m currently working on webhook integrationAn existing webhook subscription is still active under this application, but it points to an outdated callback URL which is no longer online. As a result, any attempt to delete the subscription via the DELETE /push_subscriptions endpoint returns a 404 error.Is there a way to force-remove or to override a no-longer used subscription? The server to which the url points is no longer running since a while.Thanks a lot in advance for your help

When i use the keywordsearch for my activities, it should possible to search also the descriptions oft my activities beside to only search the title. Cause often i have some words (like Peaks) in the description but i cant find the activitiy for this tour cause only the title is searched.

I used to see an average power number in each of my cycling activities even though I am not using a power meter.  After yesterday’s ride I noticed the average power field is missing and replaced with max elevation. This change has affected all previous rides as well.  Does anyone know if this is a Strava change? I cannot find a way to rearrange the fields in my feed to eliminate the max elevation.  any insights would be appreciated.  

Hi, I’m new to strava premium but this is the 2nd time I’ve come across an issue with it (perhaps I’m not using it correctly) and I’m seriously considering cancelling before it charges me.I drew a bike route this morning and clicked “use route” on record to follow the route however I didn’t get any navigation queues instead I was just watching the map on my phone and had to keep twisting it mid ride to align the direction as it kept assuming I was facing at 90 degrees to my riding direction! I kept tapping the map icon but this just changed to metrics never to directions. finally when I stopped the ride the post on my homepage had no map attached. any help would be great before I decide to cancel. Thanks 

I see that Strava calculates things like CO2 saved per trip and all-time Km's, but there isn't a record of all time CO2 saved from what I can see. Am I just looking in the wrong place, or is this a feature they haven't added?

https://developers.strava.com/docs/reference/#api-models-DetailedActivity states that a `best_efforts` field should be returned. Presumably this would be a subset of the `segment_efforts` collection, but I am not seeing it returned in any queries in order to verify this assumption. What are the conditions that result in an activity returning the `best_efforts` field? Is it a subset of `segment_efforts`? Or is it something else? The docs should be updated with this information.

Is it possible to customize stats shown during activity? For example, for backcountry skiing I would rather see how much vert I have gained/lost rather than mileage. Is it possible to change the stats to see vert instead of mileage? Or to see vert AND mileage? I am sure this would be helpful for other sports as well (trail running, mtn hiking, etc.).