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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4210 Topics
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jaecht83Hub Rookie
asked in Strava Features Chat
[RESOLVED] random photo being shared to FB instead of map

UPDATE FROM STRAVA: Hello. This issue is now resolved. Thanks to everyone who posted here about it, we appreciated your patience while we worked to get this fixed.   Has anyone had this issue? I am able to share activities successfully to FB from either desktop app or mobile app from Strava. However, I get a random thumbnail of a woman (and it's not a prior photo I've used) when sharing the link, rather than the preferred image I use or even the map anymore. I could not find anything on Google, Reddit or the Strava Community Hub about this issue. Most searches get results about dealing with "random followers" or other map issues but not rendering issues to other platforms. TY! I love Strava otherwise. 🙂

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Drea_HHub Starter
asked in Strava Features Chat
Sharing links in a group

I’ve created a group for a team of people for accountability for their training as we head into an international tournament next year. We can’t seem to share links in the group discussion, is this a bug or are we doing it wrong?

211
Jana_S
Superuser
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Rickske1987Hub Starter
asked in Strava Features Chat
[Resolved] Activity Grouping sometimes doesn't work

Since a couple weeks/ months the feedback doesn't show I rode together with other strava users. I haven't changed any settings. It worked woth those users in the past. Any idea what I can do? Adding/ inviting to the ride doesn't be the answer. That will add up the km's to my totale which is not gooed. Thanks in avance. Regards, Rick

94326
Bryant
Community Manager
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mowheelerHub Starter
asked in Strava Features Chat
Updatable Timeframe for PRs and Best Efforts

I have data in Strava going back to 2012.   Not even sure how long I have been a subscribing member but a very long time.  Would be a great to have both LifeTime PRs and Best Efforts and the ability to choose default timeframe for PRs and Best Efforts. Unfortunate truth is my 2012 PRs and Best Efforts are all but irrelevent to me now.   Would love to be able to set my “age group” so that the default for all my PRs and Best Efforts would be my personal results while I was in that Age Group and not my All Time Bests.   Alternatively, I would be able to set my default time frame for what I see on a daily basis.  Frankly its annoying that I am getting my ATBs on a daily basis.  

181
Kimberly22
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pbikeHub Rookie
asked in Strava Features Chat
Apple watch indoor ride

Strava shows the Apple watch indoor bike ride as just a ride and tags it as an indoor ride. Why does it not categorize the ride as a virtual ride just like Zwift and Fulgaz?

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peterthedrummer
peterthedrummerHub Rookie
asked in Strava Features Chat
ebike live segments

Would like to view e bike live segments on my Garmin edge 520 plus but cant get them to come up

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uiucwongerHub Rookie
asked in Developers & API
Getting 429 Status code, but I'm no where near the limit

Receiving upload failed today for a workout data upload to strava app I'm developing, but the maximum requests I have made were 15 in 15 minutes, and 63 in a 24 hour period. But yet every time I try to upload an entry I’m getting the 429 status and upload fails. Why is this?

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CyrilHub Rookie
asked in Developers & API
Deauthorizing athletes without access token

Now that Strava’s new Developer Program has introduced a limit on the number of athletes who can register with an app, we can see the number of "athletes currently connected" in our API settings.I can see that the number in the API settings (Strava side) is higher than the number of athletes using my app. I seem to remember (maybe incorrectly) that there was a time when apps did not have access to the deauthorization endpoint, so I (and maybe others) would simply delete the athlete account on the app side and ignore the incoming webhooks for those athletes.The net result is that some devs will now want to deauthorize 'stale' athletes, but they no longer have the access tokens required by the endpoint.Now that a limit is being put on the number of connected athletes per app, will there be an opportunity for devs to deauthorize athletes without access token? Otherwise some apps will be hitting their athlete limit much sooner than they should...

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AxisusHub Starter
asked in Strava Features Chat
GPS tracking errors

I’m new to Strava. I did a ride around 12km on my bike commute yesterday. The GPS tracking went haywire, scribbled all over the middle of my route and subsequently says that I cycled 16km. I assumed that I could remove the error part by editing the map, but it appears that I can’t do so? This clearly required feature is available on Runkeeper! Can I not remove GPS tracking errors?

231
Jana_S
Superuser
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mlindvikHub Starter
asked in Strava Features Chat
Swim total time equals moving time

My Polar app have recorded both total time and moving time. 10 minutes between these two times, but when I upload to Strava the pace is calculated based on the total time and not the moving time. Anyone know how to solve this problem?

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RandHub Rookie
posted in Strava Features Chat
AI-generated route generator creates lousy routes

I used the new AI-generated route generator on the mobile app (why wouldn’t this start on the normal route builder?).  After several attempts to get a route that seemed rational, the few resulting routes took me on very dangerous roads.  One had me on the main interstate the runs through my city.  The one I used recently was in a new are that I hadn’t explored yet (unfamiliar with the roads), so I gave it a try.  I really wanted this to work well.  In the end, the route had me ride on about 12 miles of very unsafe roads that were single lane, no shoulder, busy with traffic.  What I learned is that these routes should just not be trusted and only used in areas you’re already familiar with.  I think there are a few necessary features that are missing for “safe” route making to ever work properly.Time of day of the sourced bike traffic:  Riding at 6AM on a specific road may end with a much different experience than riding at 10AM.  Trying to create routes for different times of the day mi

1933
Bryant
Community Manager
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david02Hub Rookie
asked in Strava Features Chat
Unable to distinguish road rides and gravel rides in bulk export (missing data)

The activity type field in the activities.csv file is “Bike” for both road rides and gravel rides, so the distinction is essentially lost. The activities.csv file should include a “sport type” field (matching the API), which supports values like “GravelRide.” As it stands, users are unable to obtain a faithful copy of their data in bulk.

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Kody SagaserHub Rookie
asked in Devices and Connections
Bug Report: distance and speed very low and wrong during some activities

Hello, I currently use a Pixel Watch 2 to track activities. While it works great for walks runs and bike rides, it can't do much else. For example, when walking, running, or biking, speed and distance and gps map are all okay. However, when I try and track anything else (Inline Skate and kayak) the speed is always super super low and the distance is way less than it should be.For example, a friend would go inline skating with me and their speed would be around 7 mph and mine is always stuck at ~1-2 mph. My distance is always super low as well. But when we walk or bike the tracking is just fine.Dont really understand what's going on and why some activities just don't work and walking and biking do very well. I could just use the biking category to track everything but I like the different categories.I have tried uninstalling and reinstalling multiple times. Please help or resolve the issue, I really enjoy the UI and tools of strava. Thanks !

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Dwayne.GibbsHub Starter
asked in Developers & API
PowerShell Module: stravapwsh

I’m looking to update the PowerShell module started here: https://github.com/adamdriscoll/stravapwsh.  However, the challenge I’m having are the requirements put on me with regard to creating a new application.  I’m just interested in getting a Token to utilize the module and update it, not create an application.For example, I’d like to be able to perform all the various available API calls, but from the terminal.  Any help in acquiring a Token without creating an app is appreciated.

151
ActivityFix
Superuser
Panimaster
PanimasterHub Rookie
asked in Developers & API
.app domain name support

I've noticed that links with certain domain names, such as.xyz or.com, are supported (meaning they're recognized and clickable), but.app domains are not. Is there a list of domains that are supported? Unfortunately, my Strava app currently uses a.app domain. Is there a plan to provide more support?  

432
ActivityFix
Superuser
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JianTingHub Starter
asked in Devices and Connections
I can't change emaill

我想更改我的電子郵件位址，但一直收到錯誤。我該怎麼辦？

121
Vincenzo
Superuser
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FrancescHub Starter
asked in Strava Features Chat
Change power to heart rate in segments

When I check my efforts on a given segment, Strava always shows "Running Power" (watts) by default, instead of heart rate — and there’s no way to change this or set a personal preference.I’d like to request that users be allowed to choose which metric is displayed by default in the segment effort table.For short or consistent segments, GAP (grade-adjusted pace) and power are strongly correlated with actual pace. In these cases, showing watts doesn't add much value if pace is already shown.However, heart rate does reflect meaningful differences in internal effort between similar paces, and is a crucial metric for runners who want to understand their performance and progression.With modern watches now sending power data automatically, users are being forced to view data they didn't opt into — and in many cases, it's not useful or relevant.Thank you for considering this improvement. It would make the analysis experience much better for many of us.

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Jana_S
Superuser
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OotiHub Starter
asked in Strava Features Chat
5 Mile Best Effort

Is there a way to record 5 mile best efforts? I see 5k and then 10k and then 15k and then 10 mile but no 5 mile and 5 miles is such a common running distance.

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danf879Hub Rookie
asked in Strava Features Chat
Strava activity recorder distance only updating every mile

Hi everyone. Since Strava has rejiggered their recorder on the app (Android specifically) a week or so ago, I am noticing the on screen display is only updating every mile (i.e. once you push start it'll stay at 0.00 until you hit 1.00, then stay there until 2.00, etc).  This was not the behavior in the old version of the activity recorder which would update every hundreths of a mile. Not sure it matters but this is a bike ride being recorded.  I also noticed if I stop, the resulting activity does display the correct distance.  It's only in the recording mode itself.-Dan

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PranilHub Starter
asked in Developers & API
Is the Strava Bug Bounty Program still active?

How to report security issues? I tried contacting security@strava.com but got no reply...  

1991
Bryant
Community Manager
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Maël QueauHub Rookie
posted in Strava Features Chat
My race are not available

Some race I do are considering like cheat, my segments are not available and my ride to. And I don't take the Kom, a lot of riders do better than me, this is why I really don't understand what happens.Please fixes that, thank you.Have a great day

578
anchskier
Superuser
A
annamanleyyyHub Rookie
asked in Strava Features Chat
Strava wont show long distance runs or walks on my profile

whenever i walk like 2km on a treadmill or run a short distance it gets recorded but when i walk or run distances longer than 6km it wont show up on my profile despite me recording it. Was wondering if there was anything i could do in my settings to change this or its just a fault with my watch.

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SophscagHub Starter
posted in Strava Features Chat
Fitness score bug

While I wish this were true … seems to be an error around percent increases in fitness score; 43/10 * 100 =430 not 614; same issue on other views of time! Just wanted to flag :)🐛🐛 

231
Jan_Mantau
Superuser
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BWittyHub Rookie
asked in Devices and Connections
Activity Didn't Save

Hi, all,  I just completed my longest run, and it’s not included among my Strava activities. 🤨 I used my Apple Watch, hit Pause, hit Finish, and hit Save.Any chance it’s still in the system and can be retrieved? Thoughts?Thanks.

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HelpMePleaseHub Starter
asked in Devices and Connections
Will my paused walk show on my new phone?

I am 2 days into a long walk I a doing. Sadly, my phone is broken. I have paused the walk on Strava but once I get a new phone, if I log into it will this new journey pull through on it or will I have to publish the 2 days on my broken phone and then re-start on the new phone?

241
Vincenzo
Superuser

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