Ask & Troubleshoot

I have had a Samsung Watch 7 for a few weeks now. With my previous watch (Samsung S2), I could create laps with the watch. How can I create laps with the Samsung Watch 7?

Hi,I got the following error when trying to fetch from activities/xxx/streams:Access to fetch at 'https://www.strava.com/api/v3/activities/15565079206/streams?keys=latlng&key_by_type=true' from origin 'https://strava-mapy.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.When debugging in chrome, I can see on “Network tab” no Access-Control-Allow-Origin response header for activities/xxx/streams request:It seems like a bug. It must have disappeared recently because I remember two weeks ago it worked fine.I also noticed that other methods work fine - let’s see for example response headers for /activities method:

Hi all, can someone explain how to get rid of the annoying medals on my route maps after a run (the ones that say ‘second best time on Idiot Ave’ etc)Thanks!Mark

You can’t filter by Pickleball in the Training Log. Pickleball also has some odd behaviour as activities. When you view the activity by itself, the symbol is for “Workout”. When you view the activity in the feed, it’s correctly “Pickleball”.   

New user here. I see the section at the bottom of the screenshots which implies trail reports, but it looks like it’s for reporting a violation of some kind when I click through. Is this actually a section where people’s reports of violations show up or is it intended to be trail reports like Trailforks? A user on Reddit has some insight but is this a relic of a previous feature or something that will be coming?  

I frequently see KOM or fastest times for segments for running at speeds at which it is impossible to run, (above 25km/hr or whatever). Can't there be an algorithm applied to the segments placings which deletes these impossible times? You can't run 58km/hour. Not too dificult to filter out these times when a certain sport is chosen.

I am loving the Apple Fitness+ integration! One problem: On a few of my recent Apple Fitness+ workouts, the symbol for the activity is incorrect in some screens. I have attached screenshots to show that they correctly display as Yoga in some screens, and others show the general activity.  

When recording an activity on my Google Pixel Watch 3 like a walk, my activities sync just fine.  If I record a “Mountain Bike Ride”, then it will not sync.  I have to manually download and upload the file.  Is there a reason that an MTB Ride won’t sync, but a “Bike Ride” or a “Walk” will?  My understanding was that if it has GPS data with it then it should sync.

I play tennis, and I used to see these activities on Strava. However, for the last two weeks, tennis has stopped appearing; I can still see my other types of activities.

I don't understand why when the data is coming from SAMSUNG HEALTH (main health app that I use) the big chunk of data is missing. I attached the photo from my samsung health because the distance is far off from the Samsung Health.  I also tried editing it on website but I cannot find the "CORRECT DISTANCE". 🙄😒

My wife is training for a marathon and has a Galaxy Watch 7 connected to Samsung Health. Samsung health has Strava added as a service. She starts the run activity from her watch. Most of the activity syncs but not all. It’s pretty random how much is not the same as Samsung Health. We’ve tried resync but still getting these strange differences. Any ideas?

English Ver​​​​​Chinese VerLink: https://www.strava.com/dashboardClick for bellow to find it  ​@Strava_TBI ​@strava_latam 

Now when shuttling or going to the bike park for mountain biking, the downhill trails/segments are no longer included in the trail times.  Though you’re clearly going fast uphill, their coding has created a problem for the downhill trails.  Importantly, though I know of multiple people asking for a “Shuttle MTB” function, they have yet to add it.

I use Strava on my Android phone to keep track of the distance for a ride on my adult trike.  How can I set the display to continuously display the mileage for that ride.  Right now, it displays the route.  I know the route I am on, I just want to know my distance as I am riding.  I am not concerned with time, speed, elevation, etc., just the current distance while on that particular ride.  Thank you.

Whenever I try to create or edit a route, it cuts the trails off and creates straight lines. What’s odd is that in the editing screen, it’s great and I have added many points to ensure it’s taking the right trail. After I save it, it reverts back to the straight line issue. The Strava created routes before editing are totally fine. See screenshots for an example of a route in editing (fine) and after saving (lots of errors). Does anyone know why this is happening or how to correct it in route editing?

I have selected a segment and clicked the Share button in the upper right corner to get to the “Challenge Friends” page and sent several segments to several friends, and people have done that to me. Where are these messages or notifications going? I do not see anything on the Challenges page and did not get any notifications.

Everytime I am going out running Strava is completely over estimating how far a distance I am running and therefore giving me a completely faster pace than I am actually going. Apple Watch is correct distance but Strava is adding on over a mile on runs? I believe it could be an GPS issue but I have tried everything to correct it. It’s happening on all different routes. 

I tried to share an activity on FB but the thumbnail render is not my preferred photo--it’s a random older woman with her tongue sticking out. It is not my photo either. I tried to reboot computer and also refresh page to see if it would show up but it does not work.

I see many old requests and ideas about additional updates and functionality for the Strava Wear OS App that has been closed as “Not planned” while they seem reasonable and important.For me they are a dealbreaker from converting fully to Strava Premium.Customizable screen: With more/other datafields Automatic lap (based on distance or even time) Map view Routes to follow on watchWhat is happening with the Wear OS app? Are You guys committed to it and planning to update it? 😊

I'm doing thousands of miles a year touring different countries. It's even the reason I bought a Strava subscription. Most of my net miles are done touring yet there is no touring tag.  Why is this?

Why are the global heatmaps now limited to 13 months of data? I am not sure when it changed but previously the global heatmaps data went back multiple years. Losing this functionality severely hampers route building for hiking, mountain biking, etc. An option to filter the timeframe for global heatmaps which is available for personal heat maps should be available and it should provide heatmap data that goes back as far as possible.

I can't see my saved routes on the app. Haven't been able to see them for a couple of weeks. I just get a wheel of doom circling, but nothing loads. 

Hello. Today I ran with my <galaxy watch 5> 10,52 km on 1h 12min moving time with 6'51"/km pace using Samsung Health, what is connected with Strava where this activity result was only 5,16 km on 13min 6 sec moving time with 2'32" / km pace.  What the problem, why this difference?

Hello, When reading several topics on watts shown on strava vs in garmin connect, I can see now how you can detect if power meter is used or not in Strava data. Now when checking power data ( average over complete ride ) this is slightly different compared to garmin. Does it mean Strava makes it own calculation? And if so why does Strava makes it own calculation when data is available via Garmin Connect. BrKris

Hi all, I am a new Strava user and am recording my daily Camino de Santiago hikes on Strava. I connected my Garmin (where I recorded parts of the hike, but not the whole thing) at the beginning. a few days in, I noticed that my Strava activities have been overwritten with some incorrect data, which I. An only assume is coming from the partial garmin recordings. When I first recorded and saved these activies in Strava, the data was different and more accurate. For instance, one hike that originally showed 28km and my full elevation gain over the day now only shows 8km, although the title & attached pictures are all the same.  is there a way to restore my original Strava data for these corrupted activities? If so, how?  thanks