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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2074 Topics
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RFCHub Rookie
asked in Strava Features Chat
Swim and run workouts did not register

My workouts are synchronized between the iwatch and the app, I see them in my iwatch but not in my phone app. I have tried to troubleshoot without success. Thanks

02
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5 months ago
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StravasagarHub Starter
asked in Strava Features Chat
Pace & distance not tracking during activity

  my distance and pace for some reason isn’t being tracked during the activity. However, when I save the activity leading it to post the run, it then shows the distance I ran and pace I was running at (rest of data). Can someone please help me why my data won’t show during my run it’s really annoying.

106
S
5 months ago
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krugs525Hub Rookie
asked in Strava Features Chat
Hide segments from map view?

When I try to view a route, the app is showing segments on the map.  There are so many segments that the route isn’t even visible.  Is there a way to hide segments on the route map?  

02
K
5 months ago
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buuHub Starter
asked in Strava Features Chat
did a ride but no GPS

Hi I did a ride today and I have no segments or maps. I have all the other data. When I look in Training Peaks the map is there so the GPS was recorded. Any ideas? Thanks in advance 

02
B
5 months ago
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nadyneHub Starter
asked in Strava Features Chat
missing activities on strava

I’m having a trouble on my strava right now, some of my running activities data not showing of in the activities section

02
N
5 months ago
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victooHub Rookie
asked in Strava Features Chat
Gravel heatmap shows only routes from races?

Gravel heatmap it is not working properly. IMO it shows only gravel rides sets as a RACE. Why?I live in gravel area, but on heatmap is shows only routes of two local gravel races. 

12
V
5 months ago
A
alvarofilipepinHub Starter
asked in Strava Features Chat
Why does Strava change routes automatically?

Good morning everybody,I create a lot of tracks for my weekend runs, and since I started using Strava for that I started to notice that it was becoming increasingly difficult, to the point where I stopped using it. At the moment I use it to save tracks from friends of mine on Strava, which I save to run there later. I started to notice that when running on these tracks saved on Strava, there were routes that didn't make sense.In the example below we have:Red is the original route where I downloaded the gpx direction to my computer.Blue is the route I saved on Strava, in My Routes and later downloaded to my computer.It doesn't make sense for these changes to exist, as I didn't even edit the route, I just saved it.Is there a solution for this?Thanks

12
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5 months ago
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AB17Hub Starter
posted in Strava Features Chat
Timer not working for workouts and yoga

When I record an activity such as a workout or a yoga session, the Strava timer doesn’t seem to work properly — a 55 minute aerobics session was logged as being 7 mins long. A 45 min yoga session was logged as being 26 mins long. My device is an iPhone 14 and I’m using the latest version of the Strava app — 351.0.0 — which was rolled out two days back.I’ve been facing this issue for a week now. Can someone please explain why there’s a glitch? 

48
A
5 months ago
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Gustavo_C77Hub Starter
asked in Developers & API
How to Retrieve Challenge Data within Clubs Using Strava API?

Hello Strava Developer Community,I hope this message finds you well.My name is Gustavo, and I am working on creating a dashboard for my company to track the activities of our team members. We believe that integrating challenge data from our club would significantly enhance our project by providing more comprehensive insights into our collective activities.However, I have encountered difficulties in retrieving challenge data within clubs using the current Strava API. Specifically, I haven't found a way to directly access this data.Here are a few details about what I am trying to achieve:I need to pull data on the various challenges that members of our club are participating in.This data will be used to create a detailed dashboard to track and visualize individual and group performance in these challenges.I have reviewed the existing documentation on webhooks and authentication, but haven't found a clear solution to this issue. If anyone has experience with retrieving challenge data or k

10
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5 months ago
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espenbanderssonHub Starter
asked in Strava Features Chat
Missing time/elevation/heart rate for cycling activities

Hi,Any ideas what's going on here …?A client of mine uploads her activities to Strava from Garmin vívosmart. On her Garmin account, I can see all details from the activities, but the data is missing on Strava.I can't see any obvious privacy reasons. Any ideas …?Garmin: Strava:

61
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5 months ago
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cmenschelHub Rookie
asked in Developers & API
Requesting access via Strava app brings invalid redirect_uri

The auth request stopped working. I used to work fine for our app. We didn't change anything in the app config or strava config.This is our url call to start the access request:strava://oauth/mobile/authorize?redirect_uri=ourAppName://stravaAuth&approval_prompt=auto&client_id=the-client-id&state=ios413&scope=activity:write&response_type=code It opens the Strava app but brings a white screen with the error • Invalid redirect URIIs there anything new we missed on the Strava API?

784
C
5 months ago
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josbaudHub Rookie
asked in Strava Features Chat
Missing "overall" selection in activity feed

I'm using the free version of Strava now. In a browser, when I click on a segment in an activity, I only get to view All-Time, Men, Women. See screenshot. My husband, who also is in the free version of Strava and in a browser, sees "overall." How do I fix mine to see "overall" also?

12
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5 months ago
Gooey86
Gooey86Hub Rookie
asked in Strava Features Chat
Strava routes

I like to cycle alone quite a bit and try to utilise the routes section.is there anyway to amend the distance? I hate it jumps from 30 to 50 to 80 and no in between.Also it only shows 3 routes, is there anyway to get more recommendations on the app as most being recommended I have completed.first post so be gentle haha 

03
Gooey86
5 months ago
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FaniHub Starter
asked in Strava Features Chat
My activity won’t sync

My activities from this morning will not sync to my Strava app on my iPhone. I have restarted my phone and my watch, but nothing has worked. I’ve also added an extra activity to see if that would push through the previous two activities that would not sync. Again that did not work. Can you please help?

71
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5 months ago
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GuyBeelsHub Rookie
asked in Strava Features Chat
Feedback: Heatmap changes

What have you done to Heatmaps?  I do not care about businesses, or where other people have run, walked, or biked, and the new color selection interface does not allow basemap changes from the same interface (as it should).  Also, as I zoom out, the once-useful aggregation of workouts (showing a circle and number at scales where the actual paths get tiny and useless) is now gone.  Writing this as a cartographer, recent changes are not an improvement.  Is there a way to recover the old display mode?

5101
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5 months ago
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David_KNHub Rookie
asked in Strava Features Chat
Actual Location in Strava Heatmap

Hello, one of my favourite functions in strava is to navigate with the perfect maps in combination with heatmaps. So I have an idea if a trail is practicable or not. When I can also see my personal heatmap I can see if the trail brings me to my familar tracks. For this procedure there is not a practical funktion in strava but to go to the "maps" funcion and go to segments or routes. Unfortunatly the map then is confusing due to the suggested routes or segments, which I do not need in my mentioned case. And the display is not shown fully in this feature. Is there a solution or funcion I do not know?

03
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5 months ago
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timonidiusHub Rookie
asked in Developers & API
Download original workout file or tcx on behalf of user

My application is parsing workout datapoints and I want to make it easier for the users by fetching the input files automatically from strava workouts.The export_original and export_tcx paths don't exist on api/v3/activities. Should I be able to access the web endpoints with the access token I get from authenticating the user in my app? Because I am not managing to access them.https://www.strava.com/activities/[activity_id]/export_originalhttps://www.strava.com/activities/[activity_id]/export_tcx

11
T
5 months ago
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zhangjieHub Rookie
asked in Developers & API
Bad Request

Hello, I am an iOS development engineer, I have encountered some problems in the process of user authorization to obtain code, An error was reported while initiating the request. The error was displayed {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]} Is the redirect_uri set incorrectly? Tell me, please. Thank you

20
Z
5 months ago
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willzHub Rookie
posted in Strava Features Chat
Keeping Leaderbords Clean

Strava seem to encourage users to self police segment leaderboards, however this is severely hampered by limits on the number of flags that can be raised on activities.I've tried to raise this issue via the ticket system, but each time my request is ignored and no feedback is provided.How do Strava expect users to perform this service if we can only flag a small number of invalid activities?If users don't have the tools to keep leaderboards clean and Strava won't perform this checking themselves how do they expect this task to be achieved?

05
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5 months ago
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Jacko1505Hub Starter
asked in Strava Features Chat
Incorrect leaderboard information.

I gave recently ridden a route in Dalby Forest, England.The segment is called get loose for Lewis. I rode the tarmac road near to it. Strava has twice recorded my ride on the road as a ride on the segment. I'm now K.O.M on a segment I didn't ride. I personally don't care about segments, but those who do will be quite pi..ed off at my false achievement knocking them further down the leaderboard. It's time the false recording of segments is tightened up for those who use it, and those that cheat deliberately, banned from using Strava.ADMIN, PLEASE ADDRESS THIS.   

21
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5 months ago
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kunshunHub Starter
asked in Strava Features Chat
Activity tab having "Processing Activity" stuck

I have saved an activity from my Galaxy Watch 6, while on the watch it shows that the activity has been synced, on the phone app, there's a permanent display of "Processing Activity" showing up in my activity tab. I tried restarting my phone, login and out of the app, clearing cache on the phone, and tried resyncing on the phone, refreshing the activities by pulling down and it just won't disappear. While I already accepted the fact that activity has been loss, I wished the "Processing Activity" can at least be removed.  

381
K
5 months ago
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Jonasvdb1Hub Starter
asked in Strava Features Chat
Notification after every km

Can you run with the Strava app (on the smartwatch) and receive a notification after every km how long I have walked on that km?

62
J
5 months ago
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Joshua86Hub Starter
asked in Strava Features Chat
My PR isn’t showing

today I ran a PR in my 10k and it didn’t show up. I’m not usually worried but there was a lot of hills and I could have quit but I didn’t lol any fix? 

71
J
5 months ago
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MoegreysHub Starter
asked in Strava Features Chat
Activities not showing

Hello, not sure if this is the right place to post this but I’m new to Strava and was wondering how can I see other people’s activities in my area? I feel like I can’t see anyone’s activities and nobody can see mine, my privacy and settings are all set to everyone

11
M
5 months ago

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