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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4215 Topics
Gubrist
GubristHub Climber
asked in Devices and Connections
Decathlon Connect transfer activities to Strava

I have purchased a Decathlon GPS SmartWatch (Kalenji CW900HR GPS).and recorded three activities yesterday, which were synched to the Android App of Decathlon Connect(https://support.decathlon.de/decathlon-connect)Prior to that, I had connected Decathlon Connect to Strava:Why are those acitivies not visible in Strava?

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Lola
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PR1980Hub Starter
asked in Devices and Connections
Courses on Pixel Watch 2

Sorry can't find an answer or way to do it - does turn by turn navigation work on Pixel Watch 2?Was the main reason I subscribed to find local routes and I would want Strava to track my runs and pace ideally?

662
Lola
sheva
shevaHub Rookie
asked in Developers & API
[Help] How to get step count information during walking or running activities?

I couldn't find any relevant field in the API request for "/activities/{id}", but cycling activities have cadence information. How can I display the step count? (My Strava app shows this information)

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sheva
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WinterspiteHub Starter
asked in Developers & API
Club API Feedback and Improvements

Hi, I'm trying to build a small app for my company's Strava club to track weekly "winners" similar to how the club page shows "Distance / Total Running Time / Climbing" leaderboard entries and ran into a few issues in the process that I'd like to raise as well as a suggestion on how to mitigate why I think you built the API the way you did.My goal is to track the 1st/2nd/3rd place for each week and accumulate "medals" for people over the course of the year. Additionally, I'd like to store and keep certain things updated such as "Longest Run This Year" or "Most Elevation In A Run This Year" and post when someone sets a new record. However, I ran into a few issues with the Clubs API and would like to see if there's a different way to accomplish this OR if I can make suggestions instead:Club API doesn't return a timestamp for activities when you call getClubActivitiesById. That's fine, I can work around that by just calling via cron job every 15 minutes and can roughly figure out whe

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NickoQHub Starter
posted in Strava Features Chat
Japanse translation of endurance should be 持久力, not 忍耐

Generally, "endurance" is translated as "持久力" (jikyuuryoku), which refers to physical stamina. "忍耐" (nintai), on the other hand, means "to bear or put up with" and often evokes a sense of mentally tough training.

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SlickCyclistHub Rookie
asked in Strava Features Chat
Can't change Strave set annual goal

Strava has set an annual cycling goal for me of 7,000km.  I would like to change this number.  I can get to the screens where you set goals, and I can set goals for other activities, but I can’t edit/change this cycling goal.  The text on the screen says it can be updated, but I can’t update it.  I’m using the free version of Strava.  Can these Strava set goals be changed?  When using the free version?  Thank you. 

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S
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KeeperHub Rookie
asked in Developers & API
Response from group activities does not return activity date

Hello,For my personal educational reasons I am using your public API fetching activities from the group I am member of.I am using exactly this request:https://www.strava.com/api/v3/clubs/" + clubId + "/activities?per_page=100&page=1 I have only problem that I am not getting activity date in the response.This is sample JSON of the respone:```{"resource_state":2,"athlete":{"resource_state":2,"firstname":"Adam","lastname":"S."},"name":"Evening Run","distance":8751.0,"moving_time":2998,"elapsed_time":2998,"total_elevation_gain":38.7,"type":"Run","sport_type":"Run","workout_type":0}```Could you help me with the case or delegate my request to the team which can assist ?

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Jan_Mantau
Superuser
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Steve PHub Starter
asked in Developers & API
club rides with list of athletes attending API¿

Morning All,Does anyone know if there is existing API that allows you to retrieve list of upcoming club events along with athletes that have joined.Thanks in advanceKudos ✌️

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Jan_Mantau
Superuser
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kgodtfredsenHub Rookie
asked in Developers & API
Club endpoint not returning any activities for most users starting sometime March 1.

We are seeing an empty payload being returned from the clubs endpoint for most users since this AM:https://www.strava.com/api/v3/clubs/nnnn/activities&per_page=100No errors, just a 200 and an empty array. No changes on our end, no changes to the API that I can see?I don't see anything in the API status: https://status.strava.com/

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Loic.bHub Rookie
asked in Strava Features Chat
bug report shoes deleted without request

On may 18th, I was editing one of my shoes from the iOS Strava app. After a run, I went to « my shoes » section, saw the proper list as usual :mizuno wave Daichi 7 salomon ultra glide 3 mizuno wave ultima 16 « pour tapis » Mizuno wave rider 28 bleu vertthose last ones are my usual pair of shoes for the running. So I clicked on it to « modify » , check the « make default » box, and validated.once back to the list, this pair disappeared ! I checked the « retired shoes » section, it’s not there. I have an old pair of « mizuno wave rider 28 », but it’s an old one. The new one had « bleu vert » at the end to make the distinction.I went to check all the runs I’ supposed to have done with those shoes, and the shoes reference has left, there’s a sad «-« character instead.of course, it’s annoying. I have tried to ask for help from the support, but I’ve been told that « they are limited to investigate these sorts of issues », which, I won’t lie, puzzled me for the rest of the week… so ? Should I

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brianvictordietzHub Starter
posted in Strava Features Chat
Exclude E-bike from Segment Stats

It would be great to see an improvement where you can choose to exclude e-bike riders from segment KOM and Local Legend stats.  I would assume AI would be able to automatically determine if someone is riding an e-bike based on acceleration, avg speed, etc.

421
Jan_Mantau
Superuser
F
FitShowHub Starter
asked in Developers & API
Request to increase the client API user connection limit

We are an application development team that uses the Strava API to access services. Our client ID is 116488.We are currently experiencing an access restriction issue: our application has reached the upper limit of the maximum number of athletes allowed to connect to the Strava API (i.e., the number of user authorizations is 9999). In order to continue to provide high-quality services to more users, we have submitted an application form at https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8 to request an increase in the limit.We submitted this form 10 working days ago, but have not received any further feedback or processing notifications so far.If you need to provide more materials or information to cooperate with the review, please let us know at any time and we will actively cooperate.Thank you for your attention and support to our request!Best wishes! 

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Jan_Mantau
Superuser
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Saravanan ThangavelHub Starter
asked in Strava Features Chat
No. of Active day Calculation during endurance cycling

I’m an endurance cyclist, and I’ve noticed that Strava only counts the day I start a ride as an “active day,” even when the ride spans multiple calendar days. For endurance events that extend beyond a single day, Strava still considers it as just one active day.This seems like a bug or a design limitation, as it doesn't accurately reflect the effort and time spent riding over multiple days. Ideally, each calendar day that includes recorded activity should be counted as an active day to better represent multi-day endurance efforts.

593
Jan_Mantau
Superuser
A
AngenitaHub Starter
asked in Strava Features Chat
stappen niet correct

Heey Ik merk vaak als ik de app gebruik dat die mijn stappen niet nauwkeurig gemeten heeft. Heb mn telefoon in mn broekzak. Maar merk dat ik via mn Samsung Health app meer stappen heb dan Strava. Hoe kan dat?

161
Vincenzo
Superuser
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PoulVisbyHub Starter
asked in Strava Features Chat
IOS audio cues dialect

Iphone language danish. Written text in Strava app is danish. All good there - I am danish !The text in the Strava app for the artificial voice still seem to be in english. So english words pronounced by a danish speaking artificial voice. Example: "Nine" is a number in english text. When pronounced in english it sounds correct (najn), but "nine" pronounced with a danish speaking voice is "nee-ne". It is neither english nor danish and as such not understandable. So: When IOS is danish, the written text in Strava app is also danish. The artificial voice tries to speak danish, but is clearly served an english string of words to be pronounced with a fat danish accent. Not good !  

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jeroen1981Hub Rookie
asked in Strava Features Chat
group challenge open

How do i create a group challenge open to others, not just friends?I can only invite friends, can i invite other athletes as well? Thank you,

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weiryoneHub Rookie
asked in Strava Features Chat
PRs not showing

My PRs are not showing in my activities. My Garmin displays PRs but Strava isn’t recognizing them. I has done it before, and I’ve not changed any settings but it’s not doing it now. When I look at my best efforts, it’s not my recent best effort. It’s frustrating as this is how I can easily see my PRs. Any ideas on how to fix??

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AjayTalatiHub Rookie
asked in Strava Features Chat
Local photos no longer display on maps?

Hi,I've noticed that in the past few days, geotagged user photos are no longer visible on activity maps or route planning heatmaps on the web version of Strava (they were clickable blue dots).Instead, I now see commercial POIs (e.g., pubs, even McDonald's, Burger King,) that never appeared before?I use Strava primarily to explore routes based on local photos, (in particular trail conditions of remote places), and this was a key reason I paid for membership.Can you please confirm if this is a permanent change or a bug. If possible, I’d like the previous behavior with photo overlays restored?Thank you.

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runprimeHub Rookie
posted in Strava Features Chat
Remove "walks" from running challenges and expand challenges for walks

Walks have been added to running challenges as of January 2024 and as a person who does both run and walk acitvities as separate sports, this has ruined the experience of challenges in the app for me, and in general.My walks are no counting towards running challenges which rightly used to be separate. They are separate sports.I found an idea here from last year where somebody requested the opposite and now it has been implemented. From their point of view, they were lesser abled and some walks "felt" like runs to them, which i acknowledge - however, the solution there is ti simply record a running workout on your device, not a walk.To improve the experience for walkers then more 5k, 10k and monthly mileage challenges can be set up to keep it interesting. Last year I really enjoyed tracking my walking challenge and sepaately doing the running challenges. Now there are fewer challenges in total which seems like the app is getting worse, not better.Also importantly need to point out that

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anchskier
Superuser
J
Jm90Hub Rookie
asked in Strava Features Chat
Passcodes

Hi there, Are passcodes now mandatory? I seem to have been switched and am now required to log in via a one time passcode each time I log in on my mac which is something I really don’t want to have to do. I’m very happy using a password, all a passcode does for me is fills up my inbox, if everyone started doing this it would have an absolute cluster. J

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CapeCodMikeHub Rookie
asked in Devices and Connections
Apple Watch Series 7 Won't pair with my iphone 16

Has anyone had and solved a pairing issue between a Series 7 Apple Watch and iPhone? The app on the phone has all the settings turned on but won’t show the orange check mark for Motion & Fitness and the “Finish” bar is grayed out. Thanks!

253
Jana_S
Superuser
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JoziHub Rookie
asked in Strava Features Chat
Yearly progress in free membership removed?

Did Strava removed the yearly progress (distance, time,...) from the app?I have free membership and recently can’t find this info in my app :-(

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awssHub Starter
asked in Developers & API
Has anyone tried a strava web app using tailscale funnel or serve?

I'm trying https://tailscale.com/kb/1353/share-web-server so I can show case the web app I'm working but after Strava authorisation it sends back to localhost.

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ArinaHub Rookie
asked in Strava Features Chat
Challenge related

Hello, I have created a challenge but i was not able to generate a sharable link; i can only invite people who are following me. I am a monthly subscriber but some of the people i invite send me a screenshot that to join the challenge they need to subscribe as well. please helpthanks 

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RunrunrunrunHub Starter
asked in Devices and Connections
polar flow dont sync with strava

Hello i try to sync polar flow with strava and i only see a error message, in Red in this picture can you help me ? 

191
Vincenzo
Superuser

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