Ask & Troubleshoot

This problem continues and is clearly not solved. I have updates the Strava app and still the Apple Workout app takes over turning off Strava and deleting the workout results.  Maybe time to dump the watch. 

Please revert back to the old photo sharing with time/distance stamp. This new blurred photos are a big no.

I created a new route in route builder but once I finalized the route the button you would normally click on to save the route ("save route") is still in gray and not clickable. I've created hundreds of routes before and never ran into this. Any ideas? See pic below for reference. You can see that there is a start and end point so I have no idea why it's not letting me save the route.

Hi Strava Team,I’d like to suggest adding new gear option in profile to track the wear out and replacement of essential bike parts like chain and cassette. E.g. Chain : 2k miles (max) Cassette : 10k miles (max)  Once the profile reaches this threshold, a message is displayed on user profile to replace the parts just like shoes feature. Note: User can have two or more bikes so there needs to be an association of each component to specific bike.  UI would be straightforward, for backend, you can have new sub gear table (chain, cassette) with foreign key association to existing gear table (bikes).  Best,Adi

Hello, I requested for a refund and haven't herd a response from strava. How long does strava customer service usually respond? Strava Ticket #3362426

I program workouts on my Apple Watch 7 and the data auto-syncs with Strava once completed. Last night my phone and watch updated their operating systems, only an incremental update not a full version upgrade. I tracked a run this morning and noticed that my heart rate data didn’t transfer across. I was wondering if anyone else has noticed this? Apple Watch 7. WatchOS 11.5Iphone 12 Mini. IOS 18.5

I set my “ASICS Novablast 5 TR”, as default for running, but today I saw no gear associated with my run, so wanted to set these Novablast 5 TR for today’s run but it has disappeared from my gear list. It is not in the retired section, it seems it has been deleted. I never deleted it myself, so how can I get it back with a proper running distance ?

On “My route” page.I was trying to filter some of mine when i see this.I think i dont have to see “strava.activities.show_public.distance/elevation” string 😁.

Hey there! I’ve noticed something a bit odd with the update activity webhook. It seems to be reporting the wrong sport type when updating it. Let me give you a few examples: If I try to update the sport type from “Run” to “Mountain Bike Ride,” the webhook just reports “Ride” instead of “Mountain Bike Ride.” Similarly, if I try to update the sport type from “Alpine Ski” to “Trail Run,” the webhook just reports “Run” instead of “Trail Run.” It seems like for variations of the same sport type (like “Run” and “Trail Run” or “Ride” and “Mountain Bike Ride”), the webhook always ends up reporting the base sport type. Is this a known issue? I’d love to know if there’s a fix for this. 

I’m using the API to update some fields: name, description, commute… this seems to be working well.  I wanted to do a quick validation though so I take the response detailed activity data returned and validate that what I was expecting to have updated actual is updated.  For name and description this works well… and for setting commute to TRUE this also works well… however, when setting commute to FALSE… the response data responds with TRUE… that said, when I actually go to the activity online I can tell that commute has been set to FALSE.  Happy to provide more details to troubleshoot.   And to clarify I’m talking about using an UpdatableActivity: https://developers.strava.com/docs/reference/#api-models-UpdatableActivity

I am working on a statistics project and would like to pull the leaderboard data for a recent challenge, like the ‘May 5K x Brooks Challenge’ Challenge. I also want to pull the gear used by the top # participants in the challenge. I did not see how to accomplish this with the AI and was wondering if it’s even a possibility. Thank you!

Strava added the flyover option for sharing a few months ago, and now it seems to be the default share option. If I want to share just the map version of the activity to Instagram, it changes it to portrait orentiation and cuts off large parts of the activity, making it unusable. It used to share the map version of the activity as a square on the Instagram story. Both my apps are updated to the current version. How can I share just the map version of the activity and have it look like normal? Is there a way to set the map version as my default share option? I generally don’t want to share the flyover/video version of my activity.

Planning on creating a Club for a work event and want to be able to download the members’ data in order to easily see who has been participating frequently, and how far we collectively have moved. How can I download this data? Thanks!

Hello Strava Community,I hope everyone is doing great! I’m reaching out for help with an issue I’ve been facing when trying to share my Strava activities directly to Instagram. Despite following all the troubleshooting steps provided in the forums, I’ve had no luck resolving the problem. Here’s a summary of what I’ve already tried:Both Strava and Instagram apps are updated to the latest versions. I’ve logged out and back in on both apps. I’ve deleted and reinstalled both apps to reset their connections.Unfortunately, when I attempt to share an activity from Strava, Instagram doesn’t appear as a sharing option. I’ve attached a screenshot of what I see, which might provide more clarity.What’s been particularly frustrating is that I’ve reached out to Strava Support multiple times since December, but I haven’t received any response. While I understand these things can take time, I was hoping for at least some acknowledgment of my issue.If anyone in the community has experienced this before

When I view the 3D animation of  activities in Strava ,the POIs were normal,but when I shared the flyover to instagram,the POIs disappeared.I have set all the settings about privacy to everyone.Can anyone help me?

Export: comments.csv missing comment ID and associated activity/post/flag/… IDWhen I export my Strava data, one of the files is `comments.csv`. However, there are only two columns in that CSV: `Comment Date` and `Comment`. No `Comment ID`, `Associated Entity Type` and `Associated Entity ID`. So basically, just a wall of dated text. Almost perfectly useless.How can I get the comments in their original context?

When rowing on my Concept 2, I notice that the distance recorded in Strava is often less than the distance actually rowed. For example, yesterday I set the distance on my ErgData application to row a 2000m warm-up. When the Concept machine (and the ErgData application) indicate that the row is complete, and stop recording, I continue rowing a few seconds, in case there is a delay in the distance being recorded somewhere. When I then check the Concept machine, ErgData and Garmin, they all show the correct distance of 2000m. But, Strava shows 1999m. This discrepancy increases for longer distances rowed.What is the solution to get Strava to record the correct distance?Thanks.

The virtual segment Aple du Zwift doesn’t show the correct data. The distance of 12,17 km seems to be correct but the elevation (729m) and the grade (-0,8%) are totally wrong. At the moment, this is a downhill segment. 😄 But elevation should be around 1.000 meters and the grade is 8.5%. The elevation profile is also absolutely wrong.Who can fix this? 

Hello,We're seeing a change in behavior since yesterday, where uploading a TCX file to the /uploads endpoint with an activity_type="rowing", no longer sets the Sport correctly on the activity in Strava. It is set to 'Workout' instead of 'Rowing'.Did anything change on the Strava side related to activity_type?Thanks for the help.

Hi, anyone else finding the Strava App freezing when viewing Progress tab and scrolling through past the Training Log and hangs showing April month’s recap? It sometimes just show “Loading” but I have to exit the app and start again.  I just want to track the relative effort from the past weeks and used to see it on this page but that seems to have stopped for some weeks. Just tried logging out from the App, remove App, restart phone, get app, log in, restart phone but that didn’t resolve it.  Any ideas? 

I apologize if this has been asked before but this notification is downright useless and distracting. I get it every Monday morning and it’s been annoying for a while. I’m not sure which category it falls under. Unfortunately, I have already dismissed it this week so cannot quote the exact message but in my notifications list I see this “You kept it consistent this week. Kudos to you! Tap to see your Relative Effort score, and keep it up this week”. Would it be under the Progress Completion category? Does anybody know?Thank you!!!

The pace computed by Strava is incorrect because I swam continuously. The Iphone is partially immersed… Why  these non existing stops during à continuous Swimming ? Thanks a lot for helping 

I have just completed a cycle - of 56km, but there seems to have been a GPS glitch and Strava isn’t showing the whole route and is showing the wrong distance (22km). Is it possible to correct this somehow?  

Bonjour,Cela fait plusieurs fois que j’essaie de m’abonner à Strava, en vains, et plus récemment j’ai payé 60e mon abonnement annuel mais toujours rien, le site me dis que je peux m’abonner et quand j’essaie de m’abonner il me dit que je suis déjà abonné, cependant sur l’application je ne suis pas en premium et je ne peux pas bénéficier des fonctionnalités. Mon compte est à l’adresse mail benjamin.perrier5@gmail.comMerci pour votre aideCordialement Benjamin PERRIER

So since I did Manchester marathon a few weeks ago I've noticed every activity that uploads no longer has a map showing under it. It just shows the run and basic details but there is never a map to view either on the summary screen or when I go into the activity.   Everyone else's maps appear as normal on my feed but just not mine, I've checked all settings and can't see anything obvious and I certainly haven't changed anything and in the past the naps have always been there. Any ideas ??