Skip to main content

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4192 Topics
L
LyonhartHub Rookie
asked in Strava Features Chat
How can I compare my own segment results?

Hi all is there a way to review a segment PB time against other rides I have done over that segment. Trying to find out where I am gaining and losing time over a specific segment. 

833
If it is not on
D
Dom1982Hub Rookie
asked in Devices and Connections
Samsung health data not syncing

Since the latest Strava update my Samsung health data won't sync with Strava. Have tried logging in and out and restarting my phone. And have toggled off and back on the syncing buttons. Any ideas?

392
D
M
Magene-GeoidHub Rookie
asked in Devices and Connections
Urgent Request for Device Model Recognition on Strava

We’ve recently received feedback from users that our Magene C506SE and  Magene C706 are not being correctly identified on Strava. Instead, the platform displays the model identifier of our competitor, iGPSports. This issue is critical as it may confuse users and affect the launch of our new C706 model.Could you kindly assist in resolving this recognition discrepancy? Please let us know if further information is required.Thank you for your support!

633
Jana_S
Superuser
D
DonHub Rookie
asked in Devices and Connections
Error occured in strava

Why is this happening? What Am I supposed to do? Please help

635
D
R
rainorsiHub Starter
asked in Strava Features Chat
Missing time on activity feed

My activities have stopped posting my time on the feed view in my profile. I can tell the time is uploading, because when I click into any individual activity I can see the time, and it seems like it’s counting towards my weekly totals and such. But I can’t see it on the feed view next to distance any pace. Any idea why this is happening, or how I can get my activity times back?

1852
P
T
TrevorAustinHub Rookie
asked in Devices and Connections
confused over sevments when using Garmin 1040

Hi, I’ve been using Strava for a few weeks now and every ride I’ve recorded using Apple workouts via my watch or Oura ring via record activity have been imported to Strava fine and auto recognised all the various segments and added them. Never planned routes just go out and ride.i spent today setting up a new Garmin 1040, linked Strava and did a short 5 mile ride, one that I’d done several times using Apple workouts.it imported OK but shows no segment times, even though there’s at least 10, does that mean that I have to import every Strava segment I want to use into my Garmin before it will record segment times. I did notice I hadn’t told garmin connect to use Strava segments, will that be enough? thanks 

424
T
H
haveyahurdHub Rookie
asked in Strava Features Chat
Apple Watch suddenly not recording heart rate data

Hi, In roughly the past week, my Apple Watch has stopped recording Heart Rate data for activities. I’ve tried all the recommended fixes:restarting Apple watch checking health settings (correct, nothing has changed on that front) re-installing app recording different types of workouts disabling low power mode on workoutThe watch itself is recording heart rate perfectly fine, and the Strava watch app is recording GPS data fine. When I finish a workout, it simply says Average heart is 0. What could be going on?  

9334
H
A
ArielBsHub Rookie
asked in Devices and Connections
Problem with automatic upload

HiMany times I’ve a problem with automatic uploading the activities. When I finish the activity I receive a massage from Strava that sais: manual upload.It doesn’t happen every time, but at least once or twice a a week I use Apple Watch and Wahoo computer I checked and all devices, apps and connections are enabled Thank youAriel

393
Lola
N
NajmaHub Rookie
asked in Strava Features Chat
inspire 3 connection.

Hey, I've lost the connection between my inspire 3 and Strava after updating it. I tested to long in, out of Fitbit and Strava app and restart inspire 3 and cellphone! Still no solved!

1333
Lola
J
Jim1313Hub Rookie
asked in Devices and Connections
Cannot log in to Apple Watch Series 8

I recently had my Apple Watch Series 8 repaired for an unrelated issue (water ejection feature was not working). I had to log out of and unsync my watch prior to sending it and when I have come back to install and log in to the Strava app on my watch I am not able to complete the SyncI have logged out on my phone, deleted the app from both my phone and watch, all to no avail. Both my phone and watch have the latest software updates for iOS and StravaThe app on my watch was working perfectly prior to sending if off, but since I have had it returned I cannot complete the log in and so cannot use it. Is anyone else having this issue?

1273
Lola
S
SzekiHub Rookie
asked in Devices and Connections
watch 4 and strava sync

Hello, my morning run has disappeared. I use a Samsung Watch 4 Classic without the GSM module. My run finished properly, I pressed finish and then done, and when I got home I waited for my watch to sync, but now it didn’t do anything. The app says “0 unsynced activity” and there is no sign anywhere that my morning run took place. Please fix this and restore the data of my morning run.

435
Lola
K
ketakimulye01Hub Starter
asked in Strava Features Chat
deleted a saved running activity by mistake

Request #3125689 already created ticket for restoring  a 9.99 km running activity. In how much time will it be restored?? Previous Activity Link:https://strava.app.link/OcU46zKnKOb 

1492
Jan_Mantau
Superuser
C
ChandrawhHub Rookie
asked in Devices and Connections
Issue Amazfit BIP 6 Not Displaying as device on strava

I would like to ask about my Strava connection with Amazfit. I’m getting an “error connecting your device” message, even though the Zepp app is already linked to Strava. The activity data is syncing automatically to Strava, but my gear (like Garmin) is not detected in Strava. 

1487
Jan_Mantau
Superuser
Jana_S
Superuser
Jana_SSuperuser
asked in Strava Features Chat
Splits / Pace Analysis now showing elapsed (not moving) pace

It looks like there has been a change introduced in how the pace is being displayed for running activities. Before the change, the pace for splits would be shown as moving pace (i.e. ignoring for example pauses at traffic lights). Now, any pause is reflected in the pace, resulting in uneven outcome. When I checked my recent runs, I saw that an October 5 run was still recorded as expected, but next run from October 7 and all runs since then have the splits pace all over the place. 🫤Is this a bug or an intentional change?(Recording my runs with the native Apple Watch Workout app and importing from Apple Health to Strava via the iOS Strava app.)

58813
E
L
LucaasvictoorHub Starter
asked in Devices and Connections
Issue with Amazfit GTR 2 Not Displaying as Device on Strava/Problema com GTR 2 não exibido no Strava

I have successfully connected my Amazfit GTR 2 to the Zepp app and linked it with Strava. However, my Strava activities do not show that they were recorded using the GTR 2. I have ensured that the Zepp app is synced with Strava and both apps are updated to their latest versions. I have also checked and reauthenticated the connection between Zepp and Strava, but the problem persists. How can I resolve this issue? Conectei com sucesso meu GTR 2 ao aplicativo Zepp e vinculei-o ao Strava. No entanto, minhas atividades no Strava não mostram que foram gravadas usando o GTR 2. Garanti que o aplicativo Zepp esteja sincronizado com o Strava e que ambos os aplicativos estejam atualizados para as versões mais recentes. Também verifiquei e reautentiquei a conexão entre Zepp e Strava, mas o problema persiste. Como posso resolver esse problema?

405
C
C
ChungNDHub Starter
asked in Developers & API
Increase athele capacity

We have a running club in our office.I am the developer of an application currently using the Strava API (Client ID:  126230.Recently, some new users encountered the error:"Error 403: Limit of connected athletes exceeded",even though we believe we haven't reached the 100-athlete limit for development applications.Could you please help us verify our current usage, and if needed, grant a quota increase?This application is intended to help a small group of runners automatically track and analyze their activities via Google Sheets.Thank you in advance for your assistance!

1132
E
Community Manager
R
RunFreeProjectHub Rookie
asked in Developers & API
Athlete Limits

I have a list of applications we publish with Strava integration features and a lot of them have reached the athlete limits. I have filled out the form multiple times over the past few weeks and have not received a response or an update. Is there any way to expedite these athlete limit requests and make a mass update to multiple client Ids at once for those of us with White Label applications? 

1746
E
Community Manager
R
richmcp71Hub Rookie
asked in Devices and Connections
Green Screen on live segments

I am getting a green screen come up on all live segments for the last week or so.  I use iphone and am on the latest version.  My brother is also reporting the same issue.  He is not in the same area as mee so don’t think its GPS related. 

401
Jana_S
Superuser
K
KdogHub Starter
asked in Strava Features Chat
Missing name of route

Hey guys, I rode down skyline queenstown early this year. On one of the days a trail that I rode which may be really new does not have a name on it. It clearly shows on the map but no name. Is there any way to name this trail at all?

191
Vincenzo
Superuser
H
harrylonsHub Starter
posted in Developers & API
API Review form response time

Hey guys! I just filled out the API program submission form for my app. I was just wondering what the typical response time is like? Super excited to share my site with friends! Thank you!

631
E
Community Manager
T
ToobooAppHub Starter
asked in Developers & API
API Review form no response?

Hi Strava dev!I filled out the API program submission form for my app a week ago.So far, there has been no response, and my users are eagerly waiting for my app to integrate with Strava.Looking forward to your reply. 

742
E
Community Manager
S
SiamHub Rookie
asked in Developers & API
Manage athlete limits

Hello Strava community!I applied to the Developer Program with my app about more than a month ago. This is actually my second attempt; the first time, they asked me to provide more screenshots of my app. I applied to increase my user limit from 1, because right now no one can use my app except me. After submitting additional screenshots, I received this email in response:'We've received your submission to Strava's Developer Program. It's under review, and there's nothing else you need to do for now. Once your app has been approved, we'll contact you with more information.'Given that I've already gone through one round of feedback and I'm trying to make my app available to more users, how long should I expect to wait for a response regarding this second review?

1373
E
Community Manager
B
BaddersHub Rookie
asked in Developers & API
.FIT File Import - Pool Swim Missing Laps

Hi Strava Team,Our application encodes .FIT files from pool swim activities and sends them to Strava via the APIWe recently found some swims that have an incorrect Pace and Moving Time, after some investigation I noticed that in the ‘Laps’ list for the Strava activity it only lists 36 out of 63 Laps defined in the .FIT file, the ‘moving time’ is calculated from these Lap messages so its short.There are no other errors shown on importI have spent a lot of time looking at the FIT fields and they look correct, please could someone take a look at the attached .FIT file to see why Strava only seems to read the first 36 Lap messages when there are 63 in total?When I import the same .FIT into TrainingPeaks it reads the whole file and gives the correct swim pace TIA 

682
E
Community Manager
J
jonasvHub Starter
asked in Developers & API
Promotion of my API app

Hey!i built another map generating website, which integrates the strava api. My question is, how i get it promoted like others here:https://www.strava.com/apps/visualizerWebsite is: https://mapprints.deYou can easily build custom maps there and plot activities onto it. It differs to others, because its truely customizable.To use it, you need to register (eg via google). Its required to keep bots away, generating load on the backend. Thanks!

471
E
Community Manager
mvallance1234
mvallance1234Hub Rookie
posted in Strava Features Chat
How to stop rides being duplicated?

After each ride my Garmin Edge automatically uploads the ride to my Strava account where I add a couple of photos, edit the title, add some notes; all done via a web browser. Then later a duplicate of the ride appears on my account with a generic name (e.g.morning ride). Both rides are under my name. It appears I am a member of a Group (consisting of me and..., well,  me). I select Leave Group but after my next ride I have to go through the process once again. How did I start a Group? How did I join my own Group? More importantly, how can I prevent further duplication? Thank you. 

352020
Rixter
Superuser

Badge winners

Show all badges
Terms & ConditionsCookie settings