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Question

Snowboard maps and number of runs not importing from Apple Health

  • January 14, 2025
  • 5 replies
  • 53 views

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Using an Apple Watch Ultra 2 and an iPhone 15 Pro. All of my workouts done on the Apple Watch are saved in Apple Health and push to Strava just fine with all metrics and maps syncing to Strava.

EXCEPT FOR SNOWBOARDING.

With Snowboarding, I only see the total mileage. That’s it. The number of runs don’t sync and the maps don’t sync. I can see that the number of runs and the maps are saved in the Fitness app on my iPhone and Apple Health.

I’ve double and triple checked the permissions between Apple Health and Strava. I’ve turned off all sync permissions between the two and restarted. I’ve stood on my head and held out my tongue…. (well maybe I never did that).

And nothing changes. Maps and number of runs don’t push from Apple Health to Strava.

Is this a bug? Does anyone have any ideas what I can do to rectify this?

5 replies

Bryant
Community Manager
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  • Community Manager
  • 938 replies
  • January 14, 2025

Hey ​@bharkey,

 

Can you confirm you are actually seeing maps/GPS for the activity in Apple Fitness?


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  • Author
  • Hub Rookie
  • 2 replies
  • January 14, 2025

Yes, I can confirm. The map/GPS do appear in Apple Fitness. Screenshot attached.

 


Bryant
Community Manager
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  • Community Manager
  • 938 replies
  • January 15, 2025

Hey ​@bharkey,

Thank you for confirming.

To investigate further, I’m going to escalate this post to our Support team. If you have a similar question please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you.


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  • Author
  • Hub Rookie
  • 2 replies
  • January 15, 2025

Excellent, thank you.


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  • Hub Starter
  • 1 reply
  • August 8, 2025

This is still happening, I have the same problem