Ask & Troubleshoot

Hi Strava team,I was reading through the info on developers.strava.com/docs/uploads about how devices are detected from FIT files using the manufacturer and product fields.I'm working on a small project where I compare GPS performance between different devices — for example, two watches worn during the same race — to analyze things like drift and accuracy. I’m generating FIT files from that data, which include the manufacturer and product ID fields as specified in the FIT format.I’d like Strava to show the correct device name when those files are uploaded, if possible.Just wondering: Is there a list somewhere of which manufacturer and product ID pairs in FIT files are recognized by Strava and mapped to device names? Thanks a lot — this w

My relative efforts shoes the bar charts with all my activities but underneath in the details it only shows 5 instead of 7(if i ride every day) All my rides have a HR information from heart monitor. Any ideas why is this happening? Thanks

I can log in on my PC but not on my smartphoneWhen I log in, I get a brief sentence. But I can't read itI deleted the app and reinstalled it

I am building a web-based calculator that helps athletes estimate how much time they need to complete a specific lap based on their previous activity data.I would like to ask: Is it allowed to access a user’s lap data from their Strava profile using the API, with their permission and proper authentication? Are there specific scopes or limitations I should be aware of when requesting lap-level data? Can this data be used to provide insights or time predictions back to the authenticated user, as part of my app?

Hello,Today, I forgot my Garmin watch and recorded a swim activity with my Apple Watch. I saved it after, and when I got home it was not synced. I forced the sync via the Apple Watch Stava app, but the activity is nowhere to be found. I forced restarted the Apple Watched and the iPhone, nothing. I even downloaded an app called GPX Export as suggested in another thread, but the workout is not there. I am afraid that the activity is gone - my wife had the same experience a week ago. Any thoughts?Thanks!P.S: I recorded a dummy swim activity when I got home, and it showed on the iPhone right away. 

Gostaria de solicitar que no strava tenha um parametro que eu consiga sincronizar as etapas dos meus treinos seja de corrida ou ciclismo .por exemplo em uma corrida no garmin onde monto meu treinovem as etapasaquecimentotirodescansocorrida levee tal….a solicitação seria que ao parametrizar e eu efetuar o treinamento no fim da atividade o strava colocasse as etapas feitas na descrição da minha atividade, com isso eu teria um controle melhor do que eu fiz no treino quando for analizar.vi que recentemente tentou ser feito isso mas teve alguns usuarios que vendem treino e planilha que nao gostaram, por isso sugiro que seja criado um parametro e quem quiser utilizar a ferramente que faça uso

Would it be possible to use the heart rate sensor from an Apple Watch to sync with a ride recorded on the Strava iPhone app? 

Hi Strava community,I am pretty new to running, only starting in April of this year. I have made many silly mistakes so far, but the biggest (tracking wise) has been using the Run-GPS when using a treadmill. I did this for about 2 weeks before realizing the impact it had. I’d like these runs to not count towards my PBs/PRs but still be in my activity feed/overall totals. I have seen a few options from my searches such as flagging them, or changing them to ‘workouts’ instead of ‘runs’, but I’m concerned it would mess with my numbers. So, please let me know what would be the best course to keep my mileage and number of runs, but exclude these from my personal bests.Thanks so much!

Is there a way to turn off personal records, and suggested challenges, and all the other automatic junk I don’t care about in Strava? Yes, I get that all that is important to a lot of people. But I’m not trying to be a super athlete. All I care about is recording my track and heart rate.

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Has anyone else run into this issue? It appears videos on run/bike activities (anything with a map) are showing up in feed as squares suddenly? If you click into the activity, you can still see the whole 9:16 video, but the preview in the feed seems to be cropping them to squares, which is really annoying.This was not the case a couple months ago. Not sure if the change is intentional or a bug. Thanks for the thoughts/help!Matt

Pretty much what the title says - a few days ago I noticed that using the “Correct Distance” function on the desktop app has stopped making any changes to my recorded runs. Previously when I used it I’d usually add about an average of like a fifth of a mile or so to every run (and shave off like 15 seconds in average pace lol), and I’m certain my Apple Watch hasn’t magically improved its GPS capabilities in the last few days to the point where every run is now somehow flawlessly recorded. This is of course the most first world of first world problems, but just curious as to whether anyone else has experienced this, or if Strava has changed the functionality so that it would result in this happening. 

Bonjour J'avais pris l'essai gratuit mais je n'ai pas eu le temps de résilier donc on m'a retiré de 59,99€ il se trouve que je n'ai pas l'utilité de cet abonnement. Serait'il possible de le résilier et d'obtenir un remboursement ?Merci Cordialement 

I got an ad today to use Split Times. Really messed up my tracking as I thought my timer was already running. How do I turn these ads off?

I want to switch from dev to production API so that I can integrate in my live website. For dev, I can just get one login. 

Strava fails to reproduce the actual average power (not normalised or weighted) from a ride file, and somehow provides a data result that appears to show average power INCLUDING paused time - meaning that if we stop at the top of a hill to wait for our riding buddies, Strava is counting that time as 0 watts, and feeding that into the overall ride average! If it doesn’t do that, the only explanation is that Strava does something very creative that doesn’t match anything like reality.Recently I engaged Strava support team on what is apparently an age-old issue with Strava (judging by questions on this forum), and got a garbled reply that didn’t explain what was going on.Sadly for subscribers and Strava, it renders Strava pretty useless as an accurate training tracking tool, leaving you with no choice but to go to Training Peaks or Today’s Plan (yet another expensive subscription).Have I misinterpreted the situation? Anyone with any ideas?

Like the title says, garmin says to ask strava, and nothing is working. I have real all articles and nothing is helping.

Hallo, kennt sich jemand mit der Synchronisation Decathlon und Strava aus? Verbunden sind beide Apps miteinander. Ich bekomme aber meine Laufdaten nicht in die Strava App importiert.Muss ich dafür das Abo abschließen oder geht das auch ohne? Danke vorab 

Hi have been fitbit/strava user for years, my walks are not syncing into strava (runs and biking are ok) I'm sure its just a box I tick but can't find anything. I've reset connection and logged in and out etc, anybody got any ideas please ? Thanks 

Hello,I know there are various third-party tools that use Strava API data for gathering information for crowns/CRs. However, I would like to gather information on a number of Local Legends for segments that are local to me. I have two questions:a) Are there any APIs available that include Local Legend data? I did a web search and found several references indicating that Local Legend data is not included in APIs, even though crown/CR data is in the APIs.b) If I use a web scraping tool to gather the Local Legend information from approximately 200 segments, would this violate any terms of my user agreement? Once again, I know that there are tools that exist to scrape this data for crowns/CRs, but I don't know if the same open policy applies to Local Legends data.Thank you!Dennis

How come there is no widget for showing my bike workouts in a widget on my Samsung phone? Also no darkmode option?

Garmin HRM-dual linked to Strava. connection shows good when recording, double dash showing in HR block, Device shows connected in sensor menu. This had been working fine. Today nothing. new batter and same result. the monitor connected directly to app, not thru bluetooth on phone.

When I finished recording my run, I clicked stop recording then finished after that I wanted to save the run recording but I couldn't because when I wanted to save it, the recording kept loading so I couldn't click on it, I had to wait a few minutes before I could save it.

Issue:While creating club events for the next few weeks of runs, I noticed that I can no longer access all of my Routes from the dropdown menu in the “Create a Club Event” window. It appears to show only the most recent ~20 routes. This is a new bug since at most 6 weeks ago, as that was the last time I queued-up a bunch of runs for my club (and I didn’t have this problem when I made those club events). Useful info:-This happens in desktop mode, not in the app (I use Android).-As a temporary workaround, I am making my events in desktop mode and then editing them in the app to include the correct Route, but this takes about double the time that it normally would and can become frustrating.-I went through all of my routes and “starred” only the ones I use for my club, hoping that the dropdown menu would use only the “starred” routes. But that did not seem to solve the problem. Bonus Suggestion:Is there a way to make the “R

Hi Strava Team,I've been experiencing this issue for quite a while and finally decided to reach out.My home feed only ever shows about 150–180 of the most recent activities, rather than allowing for true infinite scroll. As a result, I often miss my friends' updates if I don’t check Strava multiple times a day. I follow around 470 people, all real-life friends and many of them active athletes. Recently I've stopped following new friends just to keep my feed manageable.Is this feed limitation intentional? If so, it feels like a barrier for users like me who value Strava as a social platform for staying connected through activity. I’d love to hear your thoughts. Thanks.