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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4192 Topics
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borjagasconHub Rookie
asked in Developers & API
API connection with supabase

I am getting crazy while trying to fetch gear-equipment from Strava to Supabase (I am building an app). connection works fine, but then it doesn’t get the bikes. It doesn’t show any errors either. I have tried everything, but still never find the way. Is there anyone that has faced something like this before and can give me some advice?Thank you in advance,Borja

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Community Manager
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DemerHub Rookie
asked in Devices and Connections
Polar flow synced rides doubles elevation gained

Seems like inclines and decents are combined when syncing data from polar into Strava. I get roughly double elevation gained.

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Vincenzo
Superuser
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nikolasthaylor29Hub Rookie
asked in Developers & API
Limited Number of Athletes

Hi!  We have an app called MWatch. The purpose of this app is connect to our smartwatches and the users can manage the health data.  We have more than 15k active users, so, when they will share the exercises in the Strava app, the app returns a error saying that the app reached the total number of athletes connected. When I checked the number of athletes in the API, I saw that the Strava is allowing just one athlete. How can I up this number? Our app: https://play.google.com/store/apps/details?id=br.com.grupomulti.multismartwatches&hl=pt_BR&pli=1 

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AnankeeHub Rookie
asked in Strava Features Chat
Flyover/map sharing inaccessible

Hi everyone,I'm trying to share an activity overview, but the link sends me to a strava login/registration page.There's also this message: "This activity cannot be found. It has been deleted or is private".I checked my privacy settings: activities are for everyone and Flyby, too.The map is not hidden.When I try to share the map instead of flyover, I get this message: "Impossible to find the requested activity".What's wrong?Thanks for helping.

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HelenebHub Rookie
asked in Strava Features Chat
Total stats and YTD stats is incorrect for followers

My total stats is not changing for my followers. It’s stuck on 100 km, when the correct total is something else. I am wondering if it stoped updating after changing privacy settings to “only followers”. Tried to change them back to “everyone”, but it still has not updated to correct stats.. Anyone?

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anchskier
Superuser
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jimmytwoHub Rookie
asked in Devices and Connections
Devices create duplicate rides

Hi, seems each one of my devices - PM,HRM, etc all create their own ride under the ride i record so all the information is in separate places & it looks like i’ve done various similar rides at the same time, is there a way where this can all be summarised in one ride?

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anchskier
Superuser
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ElieRunnerHub Rookie
asked in Strava Features Chat
Sync glitch with Apple Fitness+

I’m loving the update this year where my Apple Fitness+ activity information syncs with Strava. I prefer to just manually import after the activity is completed. I’ve noticed over the last few weeks that some activities once synced don’t display the full details; it is very random though. For example in an ideal world a kickboxing activity comes across as names Apple Fitness+ Kickboxing and a graphic of your class. At times, when glitched, the activity once imported comes across named as morning workout and no graphic. Annoying.  Any tips? I’ve done all the usual delete app, sign out etc and occasionally that helps. 

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BryanC
Superuser
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ThemanknownasandreHub Rookie
asked in Strava Features Chat
How to display power data when cycling?

Hi, I'm pretty new to Strava and I've been using it to record my cycling rides. I've seen online that it was possible to have the app estimate the power, so I just updated my weight and bicycle information. I also edited my recorded activities to assign the newly created bike to each of them. I'm still not seeing any power data. - Would the power information only visible for my upcoming activities or is there any way to get numbers about the ones I completed already? - When I hit the Record button, I'm not seeing any power value either. Is there any way to see this information while cycling? Thank you.

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ClaraHub Starter
asked in Devices and Connections
date de naissance

pouvez vous changer ma date de naissance svp et mettre le 9 novembre 2004, je ne peux pas le faire l’application refuse 

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Jana_S
Superuser
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unseent0mt0mHub Starter
asked in Strava Features Chat
Download Request Not Working

Tried to download historic ride data using the “Download Request” and received the following error “Download unavailable. You have reached your weekly limit”. What limit does a paid subscriber have? This is my first time downloading my data so not sure why I would be hitting a limit.Any fixes?

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Jana_S
Superuser
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Heather is OutsideHub Rookie
asked in Strava Features Chat
While recording an activity can't hide the map/data to go to Home screen

Was there an update that no longer allows me to return to the Home screen once I’ve started an activity on the app? When I’m recording an activity from the app I used to be able to hide the map or activity data during the recording and view the Home screen. The activity would continue to record the background of the app while viewing Home screen information. Using v409.0.0(47813) on iPhone

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Vincenzo
Superuser
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Heather is OutsideHub Rookie
asked in Strava Features Chat
Can no longer hide map/data to view Home screen while recording activities

I record my activities using the Strava app on my iPhone. Seems I no longer have the ability to hide the map/data screen while recording an activity to be able to view the Home screen. Used to be a Hide button on the map to get back to the Home screen in the app while the continuing to record the activity in the background. Was this an update? If so, please bring back this feature. I like to check the Home screen during activities. 

371
Vincenzo
Superuser
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MicolHub Rookie
asked in Developers & API
Maps feature not working

Hi All, the maps feature stopped working and I can't see maps or select the sport. Did anyone experience the same issue? Can I asked how people solved this hurdle? Cheers! 

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sansansanHub Starter
asked in Strava Features Chat
Please can yo urefund me

I’ve submitted countless tickets so that I may be refunded for my strava subscription which I did not intend to renew.. I was using the free trial to test and then I was billed for a yearly subscriptons.. I really need the money back for allowance. Please pelase respond to this I’ve tried to contact several times on your emails.

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Vincenzo
Superuser
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jeffsdadHub Rookie
asked in Strava Features Chat
My Stats

My stats only shows my stats for Ride. But, I have 1000s of miles on my ebike. Is there anyway to include my ebike ride stats in my stats?

433
Jan_Mantau
Superuser
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Pietro_BatoniHub Rookie
asked in Devices and Connections
Strava doesn't sync correctly with Samsung Health

Hi, I don't know why Strava and Samsung health wont properly connect, I recently finished my first marathon but on strava it says that I only run for 33km, as you can imagine this is pissing me off a lot, it wont save it correctly even if I manually upload the gpx file, it keep saying 33km, What can I do?   

546
1Max1
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Duong BuiHub Starter
asked in Strava Features Chat
Turn on AI

Hey team, It looks like I accidentally turned off the .Ai analytics feature. Is there a way to switch it back on?

571
Vincenzo
Superuser
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henryconchieHub Starter
asked in Devices and Connections
loss of activity - recovery

Hello,I recently finished the London marathon with the activity recording on my Apple Watch.  My watch was running low on battery, but I managed to finish the race with some battery left. I completed it on my watch and got the usual readout of statistics. However following this my watch ran out of battery and I don’t think it uploaded onto my actual account as it is not showing up on my Strava account. Is there any way of recovering saved runs which haven’t been uploaded? Thanks 

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Jana_S
Superuser
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Dragon1ordHub Rookie
asked in Devices and Connections
Samsung health doesn't synch to strava

Samsung health doesn't synch to strava anymore since about 9 days ago. Before it worked ok. I don't remember if there was an update for my phone.I have a Samsung watch 4The activity shows in Samsung health but doesn't synch to strava anymore. Deleted and Reinstalled all apps, Samsung health, wear and strava. Disconnected all accounts and reconnect again. Nothing seems to work. 

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Karenb1919Hub Rookie
asked in Devices and Connections
garmin watch type not showing on activity

I have just bought a Garmin vivoactive 6 and linked to connect and strava. On my strava activities my watch type doesn't show anymore like it did with the forerunner I had before. Can I add this someway. 

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ShoniHub Rookie
asked in Developers & API
OAuth - Authorization Error

The following post request is returning an authorization error (401).What steps can I take to fix this?https://www.strava.com/oauth/token?client_id={client_id}&client_secret={client_secret}&code={code}&grant_type=authorization_codeReturning:{    "message": "Authorization Error",    "errors": [        {            "resource": "Application",            "field": "",            "code": "invalid"        }    ]}

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Jan_Mantau
Superuser
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Jonasvdb1Hub Starter
asked in Strava Features Chat
Notification after every km

Can you run with the Strava app (on the smartwatch) and receive a notification after every km how long I have walked on that km?

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ZaxHub Trailblazer
asked in Strava Features Chat
Notification Loading Delay in Mobile App

I've noticed a significant change in the mobile app's performance since the latest updates to its layout. Whenever I click on the Notifications button, it takes about 10 seconds for the messages to load, whereas previously, they would load instantly. I'm not sure if this is a bug or something that could be improved, but the delay is quite noticeable and affects the overall user experience.

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nz74y5vsgiHub Rookie
asked in Devices and Connections
Map data from apple watch suddenly stopped uploading

I have an Apple Watch Ultra 2 and typically use it to record all of my activity. I use the Apple workout to select the activity (outdoor ride, outdoor run or outdoor swim). Usually the activity will automatically upload to Strava once I complete it, but periodically I have to import it manually, through the Strava app.A couple of days ago, without having changed any settings or anything, the map data from the workouts stopped being uploaded to Strava, even though the rest of the data was there (HR, pace, calories, etc.). I tried deleting the workout from Strava and importing it again, but I get a message in Strava saying “there is no map data but would I like to import it anyway?”. When I check the data in the Apple workout app, the map data is there and when I check the uploaded data to another third party app, like training peaks, the map data is there. It’s evident that the issue is somewhere in the conversation between Strava and Apple, but I have zero restrictions on location perm

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Jana_S
Superuser
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MikyHub Starter
posted in Strava Features Chat
[Known Issue]Missing Segments in created Route

Hello,after repeated evasive replies from support, I'm trying my luck here. I'm having a problem creating Routes from Activities. Or in general, if I create a Route on any course there are always less segments attached to this Route than there are available when riding the course.For example I use this activity https://www.strava.com/activities/9052590815 with 11 segments. If I create Route out of this activity there are only 3 segments attached to that Route as seen here: https://www.strava.com/routes/3113035808400641468.Since for Live Segments feature used on Garmin devices the Route must be created in Strava and all segments must be packed together with the Route to actually work correctly, this bug makes this feature almost useless. I definitely cannot be the only one struggling with this. Any suggestion or ETA would be great either from Strava or from the community.Thanks in advance for the advice and discussions.

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