Strava not responding to any of my refund tickets

Question

Hi everyone!

I launched two tickets with Strava support because I had an issue with my subscriptions.

In june I used a 30-day trial which was extended and I payed the yearly cost for this. In July (after the trial period had ended and I already payed the yearly cost) I was not able to use the subscription so I had to buy another subscription to actually get access to my subscription.

Now I have to active subscriptions on one and the same account and I can obviously only use one of them. I believe there was an issue with the app because the subscription with the trial period was not working and I had to cancel it and buy a new one to actually get access to the premium features.

I already reached out to Strava Support about this twice and provided them with all the documents (payment tickets, photos of active and inactive subscriptions, …) but still have not received any kind of answer from anyone.

Is this normal?

Jana_S · Accepted Answer

Hi ​@dubos_, from what I hear the Support team is dealing with a backlog of tickets, meaning that the response times are rather longer.If unsure whether your ticket was submitted correctly, you can check the status here:https://support.strava.com/hc/en-us/requests

dubos_ · Answer

Hi ​@dubos_, from what I hear the Support team is dealing with a backlog of tickets, meaning that the response times are rather longer.If unsure whether your ticket was submitted correctly, you can check the status here:https://support.strava.com/hc/en-us/requestsHi Jana, while I understand it can take some time to clear the backlog it is very frustrating that is has almost been to months and I still did not have any kind of reply. It is not like the yearly subscription does not cost anything so it does not feel fair that I paid twice for one subscription and I have not seen any of my money back.

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded