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Good afternoon, I cancelled my auto subscription for the student plan a few months ago. The regulations say that we have to request a refund within 7 days (I have put 2 tickets in the last week with no replies as it went through on the 19th and is now the 25th) , I need a refund for the amount on my card account, could you please refund it? I'm not sure why it went through as I had already cancelled, but not just that it charged me through at full price rather than student discount which is even weirder. Thank you

 
 

Hey @CarlosC, 
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I see that you have submitted a support ticket with us, #2943372. Someone from our support team will get back to you as quickly as possible.


Thank you for your patience!

Yes thank you that's the ticket, do you know when it will go through?

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