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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4192 Topics
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speedykapurHub Rookie
asked in Strava Features Chat
Shared/Saved photos exported in 16:9 aspect ratio

To the good folks at Strava,Please allow the user to share the aspect ratio in which they want to export their image with the run statistics.Previously, it was 4x5, and it worked. The reason it worked is that in this aspect ratio, you could see the strava logo, the image in focus and the stats at the bottom of the image, in one glance. It came together pretty well. Very shareable. Strava logos everywhere. Run stats right where you want them. Boom.But now, with the new aspect ratio, this does not work as well as you may have thought. I’ll lay it out.Scenario 1:I share a picture i took to my Instagram story with my run stats. Now, who ever came with the aspect ratio idea thought that the image would take the whole screen and it would look good. But the stats are now in areas of the screen which are occupied by the app specific action buttons! My run stats are hidden and so is your strava logo. They did not consider this, and no one in the chain of authority, while reviewing this, thought

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Jana_S
Superuser
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ian christopherHub Starter
asked in Strava Features Chat
Request to add a new shoe brand

The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'STRYDE' and the site is https://www.heiden.id/I hope it will be added as soon as possible. thank you, i look forward to hearing from you.

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Lola
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JhvHub Starter
asked in Strava Features Chat
change display

The stats display has changed on photos that I share.from Strava. How do I change it back. The stats now cover most of the picture instead of being a banner at the bottom. See the difference below. 

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Jana_S
Superuser
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Elielson JoabHub Starter
asked in Strava Features Chat
ATIVIDADE NÃO RECONHECE SEGUIMENTO

FIZ UMA ATIVIDADE,POREM ELA NÃO RECONHECE O SEGUIMENTO QUE CRIEI, SIMPLESMENTE, EU NÃO APAREÇO NA LISTA DO SEGUIMENTO, ACABEI DE OLHAR E VI QUE DE FATO O SEGUIMENTO CORRESPONDE COM O TRAJETO.

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Vincenzo
Superuser
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PaengHub Starter
asked in Developers & API
GlorfyFitPro to Strava Error

Can anyone help me fix this? This request does not comply with Google’s ”Use secure browsers” policy. If Strava has a website, you can open a web browser and try signing in from there. If you are attempting to access a wireless network, please follow these instructions.If you’re seeing this error message in Strava’s app, you can contact the developer to let them know their app must comply with Google’s ”Use secure browsers” policy.Learn more about this errorIf you are a developer of Strava, see error details.Error 403: disallowed_useragent

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algierwanggaHub Starter
asked in Strava Features Chat
Strava doesnt recognize smartwatch pause

Hi, I'm using a huawei smartwatch and it syncs with strava. I was using running mode when I was taking a break I paused via smart watch, but strava didn't detect the pause and strava continued to detect me moving. Should I enable auto pause mode on the strava app?

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starfruitHub Rookie
posted in Strava Features Chat
Strava flagging

Hello Strava community, and especially strava employees:There are a few segments I "keep tidy", meaning I flag obvious motorized assistance.  Sometimes I wonder why... but recall that strava is community moderated, so I try.They are obvious - the hill climb holder is a former world tour pro who set the KOM when he was in the world tour.  Then there's 2-3x the speed and totally unrealistic VAM's of people with their tracking on in vehicles.  This is against strava's stated rules.Strava used to allow 10 per day of these flagging, so I'd do 10 per day when work was slow.  Now for 3 days and counting my account is prevented from flagging.1.  When did the quantity per day change?2. Has strava permanently flagged my account, for doing what is the intended purpose of community self regulation, on entirely legitimate basis of rides? 

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stevebliss67Hub Rookie
asked in Devices and Connections
cannot connect or disconnect strava to Samsung Health

Just today I find I can no longer sync Samsung Health with Strava as the button under services is greyed out. I've reinstalled both apps 2 or 3 times now & allowed all permissions but it still won't work Any suggestions please?

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derekwrightHub Rookie
asked in Strava Features Chat
Why are Heat Maps Activity Specific?

Heat maps are so great but I feel like making them activity specific takes a huge amount of value out of them. Especially when they are split up between trivial differences like Run and Trail Run (or even Hike for that matter). Does anyone know why this decision was made? Any word of just One Heat Map™ on the horizon?

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anchskier
Superuser
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onovyHub Rookie
asked in Developers & API
GPX import ignores trkseg XML tags thus violating GPX specification and counting wrong distance

It looks like Strava's GPX importer completly ignores "trkseg" XML tag. In attached file there are two segments.GPX file contains one track (trk XML tag). This track can have one or more segments (trkseg XML tag). Segment have points (trkpt XML tag). Distance should be counted as distance between all points inside one (and every) segment but not between segments.Example:Let's have one track with two segments.First segment: point A, point B, point CSecond segment: point D, point EDistance should be counted as:track_distance = distance(A, B) + distance(B, C) + distance(D, E)You count it as:track_distance = distance(A, B) + distance(B, C) + distance(C, D) + distance(D, E)(which is wrong, distance between C and D must not be in total distance)Distance between last segment point and first point of next segment must not be counted in whole distance.According to GPX specification:https://www.topografix.com/GPX/1/1/#type_trksegTypeA Track Segment holds a list of Track Points which are logicall

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Mike220Hub Rookie
asked in Developers & API
Error 401 - can't get Access code

 I can’t do the very first thing with the integration!   I am unable to get an access code after I get the authorization code.Get authorization code via browserhttp://www.strava.com/oauth/authorize?client_id=[CLIENT_ID]&response_type=code&redirect_uri=http://localhost/strava-app/callback.php&approval_prompt=force&scope=readwhich returns a legit authorization codehttp://localhost/strava-app/callback.php?state=&code=b2ab5e0a49ff7f7595d98fae7970e98b428bc600&scope=readThen, when I feed this into postman along with my secret code and client_id I get an Authorization Error and it doesn’t return the access code.What could I be doing wrong?

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Sam_SHub Rookie
asked in Devices and Connections
Distance or time completely wrong! Why?

I recently did a 10.4km run in 57 minutes tracked by MiFitness, but Strava recorded it as 8.5km, and if I used the Correct distance feature my elapsed time dropped to 22 minutes meaning my speed was completely wrong! I drop out of mobile phone reception a couple of times on my run, but Strava has recorded the correct route and Google Maps agrees with the distance recorded by MiFitness so I don’t know what could cause this. A small discrepancy wouldn’t be an issue, but this makes it useless!

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NunoEuHub Starter
asked in Devices and Connections
Huawei Health to Strava

I have a Huawei GT3 watch that I use to track my running activities. This goes to the Huawei Health app. It is disclosed that it is possible to tune with Strava. I did everything right and the application is ok - associated. however only one activity synchronized. No more... does not sI have a Huawei GT3 watch that I use to track my running activities. This goes to the Huawei Health app. It is disclosed that it is possible to tune with Strava. I did everything right and the application is ok - associated. however only one activity synchronized. No more... does not sync.   I have a Huawei GT3 watch that I use to track my running activities. This goes to the Huawei Health app. It is disclosed that it is possible to tune with Strava. I did everything right and the application is ok - associated. however only one activity synchronized. No more... does not sync.

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ChungNDHub Starter
asked in Developers & API
Athele capacity

I am the developer of an application currently using the Strava API (Client ID:  159350.We believe we haven't reached the 100-athlete limit for development applications.Could you please help us verify our current usage, and if needed, grant a quota increase?This application is intended to help a small group of runners automatically track and analyze their activities via Google Sheets.Thank you in advance for your assistance!

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ActivityFix
Superuser
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J_FreeHub Rookie
asked in Devices and Connections
Samsung phone and watch result differ a lot

Hi,I’ve noticed in comparing results with friends that my new Samsung Ultra watch is showing very different results-adding a little mileage and a lot of elevation. Today I ran my S32 Ultra phone with my watch-attached are the results. (both auto pause) The watch is supposed to have improved GPS. Any thoughts?cheers-Jeffattached is the ride

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Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
3D terrain map isn't helpful in many situations and it is annoying that it is selected by default

  3D view map preview is selected by default for all trail runs. I see it a lot in my feed because most of people who I follow are trail runners. I find that the 3D map hurts usability of Strava more than it helps. With the 2D map, just by glancing at the map preview, I often instantly know where the run was - many shapes of trails are easily recognizable. But with the 3D map a good part of the route is often obstructed by terrain like in the example below. That is because the view is always oriented south to north. So unless the activity was on a south slope or the terrain is fairly flat, the 3D map often looks quite terrible and useless to convey a good information about the activity.  I find that I often want to switch back to the normal 2D map, and that is glitchy by the way. Often I switch the map at the same time as editing a run title and details but it doesn't get switched. And then I have to edit the activity and change it again.  I'd really like an option to r

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sheva
shevaHub Rookie
asked in Developers & API
[Help] Regarding the issue with the highlighted_kudosers field

When calling the GET /activities/{id} endpoint, I referred to the sample JSON structure in the Strava API documentation. I noticed this section:"highlighted_kudosers" : [ { "destination_url" : "strava://athletes/12345678987654321", "display_name" : "Marianne V.", "avatar_url" : "https://dgalywyr863hv.cloudfront.net/pictures/athletes/12345678987654321/12345678987654321/3/medium.jpg", "show_name" : true } ]However, when I made the actual request, I didn't receive any highlighted_kudosers field in the response. What could be the reason for this? I want to display the avatars of these highlighted kudos users. How can I achieve this? Do I need to call additional endpoints to get this information? My question is, since the highlighted_kudosers field exists in the official documentation's sample JSON, why is it completely absent in the actual response? Here is the JSON returned by my actual request:{"resource_state":3,"athlete":{"id":xxxxxx,"resource_state":1},"name":"night 10KM

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sheva
sheva
shevaHub Rookie
asked in Developers & API
[Help] How to Get Athlete's Weight Data at the Time of Each Activity

I want to display the power-to-weight ratio during cycling activities, and I need to obtain the athlete's weight information that matches the activity data (this information is usually available on cycling computers). However, Strava only provides the weight information from the user's last update. How can I retrieve the athlete's weight at the time the activity was uploaded? Are there any solutions for this?🤔

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sheva
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JoelWatersHub Rookie
asked in Strava Features Chat
Intermittent Issue: Activity Map Not Displaying on First Load (Mobile App)

I'm experiencing a recurring issue on the Strava mobile app (Android). When I tap into an activity—either my own or someone else's—the map sometimes fails to display. This doesn’t happen every time, but often enough to be noticeable. If I exit the activity view and re-enter, the map typically loads properly on the second attempt.Device info: Phone model: Pixel 7 Android 15 Strava app version: 409.9 Additional notes: Issue occurs on both Wi-Fi and mobile data. No error message appears; the map section is simply not shown. Slide down with finger doesn’t work. Reproducing it is inconsistent, but it happens roughly [5]% of the time. See attachments. You’ll notice the one that doesn’t show the map doesn’t have the down arrow in the top left, so it’s not available to swipe down to reveal the map.

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tomsta114Hub Starter
asked in Strava Features Chat
Can't view / create or edit my routes in browser

In December I noticed I couldn’t view, edit or create routes in the broswer (I tried them all). My routes still appear on the strava app. This is one of the main reasons I pay for Strava.When I try to create a route in browser I get the following error message…“Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.”I’ve tried to create a ticket but it is still unanswered since December - I got a few emails saying they would be slow to reply but nothing more.Am I missing something or is this just how Strava is now?

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mockee
mockeeHub Rookie
asked in Developers & API
Request to Increase API Read Rate Limit

Dear Strava Developer Support Team,I’m reaching out to request an increase in the API Read Rate Limit for my application (Client ID:113108). The current limit is frequently exceeded, causing restrictions that make our website unavailable and disrupt user experience.To support our users and ensure reliable service, we’d like to request a higher Read Rate Limit, such as 30,000 read requests per day. We are fully compliant with Strava’s API guidelines and can provide additional details about our application if needed.Thank you for considering this request. Please let me know if there’s a specific form or further information required.Best regards,Yan

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Jana_S
Superuser
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Stella vitréHub Starter
posted in Strava Features Chat
renseignement

Mon partage d’activité ne fonctionne pas et reste comme ça :  

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Vincenzo
Superuser
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Sarah FordHub Starter
asked in Devices and Connections
walk not uploading to my Goal Target

I completed a 14 mile walk yesterday which has uploaded to Strava on my activity feed but didn’t go against my weekly goal or my annual goal. I wanted it to go against my annual goal as it would put me well over my expected goal for half way of the year. Can anyone advise what I can do? Thanks Sarah 

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Vincenzo
Superuser
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patrickgilsfHub Starter
posted in Strava Features Chat
Strava default gear

Perhaps this is user error, but if not….very confusing Ux: If I click “Run” on a different shoe, and then go back to this shoe, its unchecked. I had no idea that this checkbox was how I decide which shoe Strava chooses when I finish a run. Each gear category should have an order of preference for that piece of gear, not a “Default Sports” checkbox that puts a piece of gear at the top of the list for a given category. Anybody who uses this app enough to pay for it almost certainly has different shoes for each of these categories.  Or am missing something? 

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Jana_S
Superuser
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cramesHub Starter
asked in Strava Features Chat
Unable to delete or edit routes

The options to delete or edit a route seem to be missing from all the routes on my account. It doesn’t matter if I originally created the route, or duplicated it. The age of the route also appears to have no bearing. Rides that are public appear to show an option to Embed, but are also missing the edit/delete options.

381
Jana_S
Superuser

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