Ask & Troubleshoot

Hello Strava API Support,We have an integration between Strava.com and our platform Train2Go.com, where coaches expect to see the activity data of their athletes. This process relies on Strava's webhook system: when an athlete completes an activity, we expect to receive a webhook notification so we can load the activity into Train2Go.We’re currently facing an issue where this process works for some athletes, but not for the majority. For many users, no webhook is triggered (or received), and therefore their activities are not uploaded to our platform.We suspect the issue might be related to the webhook system, but we’re not entirely sure — it could be caused by something else. We’d really appreciate your help in troubleshooting this. Has this behavior been observed before? Could there be another potential reason why some athlete activities sync correctly and others don’t?For additional context: about a week ago, we migrated our production environment to a

Hello Strava Developer Team, I am developing a non-commercial web application to support a charity marathon event in Japan.The app connects with Strava to collect each participant’s running data and displays a leaderboard to motivate runners. The event is organized by a volunteer group, and we plan to limit participants to under 100 people.The app only uses the read and activity:read scopes to fetch participants' run distances during the event period. I kindly request an increase to the athlete authorization limit for my application so more runners can connect their Strava accounts. Thank you for your support and consideration. Best regards,

Some of my rides for 2023 (starting in July) have been marked as ridden with a bike I didn't acquire until Christmas 2023 !Bike 'Vitus' shows about 1200 km for that year, and a total of 6,013 km for all time. The bike is an e-bike so I can also read the mileage from its computer : 4838 km.These rides in 2023 were allocated to my other bikes bikes  'Scotty' and ‘Galaxy’ at the time.I know that I can go back and edit these rides (there are 25 of them) but I’m wondering what is the point of registering a ride against a bike if it’s nott going to be stored correctly in the database.

Starting this afternoon, Strava is not hitting our callback anymore after the authorization of a new athlete to our app.Steps:User clicks on authorize Strava in our Flutter app on iOS browser popup opens and user has to sign in User clicks on sign in with Apple User gets redirected to the Strava app From the Strava app, the user is not redirected back to our app anymore and no callback is triggeredThis worked in production this morning and stopped a few hours ago.Any known issues or updates happening right now?

I’m quite an experienced Strava user having done about 1200 bike rides over the last 7 years.  I’m aware of the feature that auto-excludes Efforts that are considered infeasible, however, up to now I have not knowingly been affected by it.  I just noticed that in an Activity in April 2024 the first 4 Segments in a ride had been auto-excluded.  I looked at an analysis of the data and it did indeed show an infeasible speed over a short section - from 14 mph to 42 mph and back to 14 mph in about 4 seconds.  This occurred between about 0.08 and 0.13 miles into the Activity (close to home !).  The first 2 Segments included this range and so were reasonably excluded.  However the 3rd Segment started at about 0.26 miles and the 4th Segment to be excluded didn’t start until about 0.57 miles, well beyond the very short GPS anomaly.  Hence I’m wondering why the auto-exclude algorithm would exclude all 4 of these Segments ?  Does it need some tuning to minimise unnecessary auto-flagging of “go

Neither Apple Fitness nor Mi Fitness are sending over GPS data to strava when I record activities on those watches, it only works when I use the dedicated Strava app on my Apple watch.  Does anyone know why this is?

Please provide a SORT OPTION for My Strava Segments. Having over 500 segments managing them is a nightmare, especially when Garmin limits the number to 100 (Garmin says it is Strava that is the problem here). Rather than indulging in AI gimmickry (that mainly describes the obvious and is therefore of little use), please sort out the (easy) basics first..

How long does it usually take for Strava support to respond?

 I don't understand why Strava continues to have points where it gets bad GPS data and suddenly jumps your location by a mile and then back to the correct position.   If I'm walking clearly this isn't possible. It seems it should be pretty easy to programmatically detect these outliers and remove them.

I have the latest app version on my iPhone 15 (iOS 18), but the user interface does not feature the latest design. I deleted and re-installed the app a couple of times but the problem remains. This is really annoying. Any comments on this are greatly appreciated.

Hi everyone,I'm trying to improve my times on nearby segments using Strava Live Segments, but I’m struggling to get any real value from it in my region.This might be fine in flat areas or velodromes, but as most of the people, I ride in a 3D world. In my area, it’s impossible to go anywhere without climbing or descending: 150 meters of elevation gain and loss every 10 kilometers is just a normal ride. But the real issue isn't the hills themselves. Live Segments could still be useful on a long, steady climb or descent. The problem is the alternation between flat, climbing, and descending sections, which makes pacing truly important, and the feature almost useless.What I really want is to pace myself realistically against my own past efforts. I don’t care how others perform on the segment; I just want a real, effort-based comparison with my own ride history. I understand that Strava might not be able to show other’s pacing or strategy data due to intellectual prop

Map data is not showing properly. Even I have trouble shooted with so many ways still won’t works out.on the direct route if some cuts are coming, there is small drift in the corner of the road.In other tracking app’s it is working fine. Attached screen shot with so many drifts in the straight route 

I heavily use the Personal heat maps feature, specifically the Red and Blue colors because they were the most legible. However, after the recent Maps update, these colors have changed and now I find it much harder to see. Now it'sore like the other colors, which have always been hard to see. 

I’ve started seeing the ‘Plan your weekend ride’ carousel at the top of my feed. Does anyone know how to switch this off? It’s showing me rides that are miles away from my location. 

The Flyover thing is kinda nice, but as I play through  an activity the frame rate progressively degrades on my iPhone 15. On longer rides, it can drop as low as 1 frame per second. January 16th: UPDATE FROM STRAVAHello and thank you to everyone who posted here.We are aware of this issue and are currently investigating. I will post any updates here when they become available. Sorry for the issue and we ask for your patience while we work on getting it fixed.

 I’ve been a paid subscriber for many years and the appom my iPhone 16 promax just started to show only average yesterday. Is there a setting that changed?GPS works fine, but the app just started to say the GPS is intermittent today. Mapmyride works fine (I always have MapMyRide running in the background and have for years because Strava has failed a few times over the years and luckily I had Mapmyride running to save the stats (MMR has NEVER failed me)Is there now some kind of adjustment for the app to show live speed? (Bicycle)I’m going to erase and reinstall and try it. Will report if any difference Thanks

There seems to be a bug with the weekly log whilst tracking strength exercises, when completing a strength exercise, it doesn't count towards weekly log.Although it shows a dot on the graph which is accurate, "current" still shows as 0, and "to go" still shows 2. Apologies if I've posted this in the wrong place, I'm new here lolThanks

Hi Strava team,I was reading through the info on developers.strava.com/docs/uploads about how devices are detected from FIT files using the manufacturer and product fields.I'm working on a small project where I compare GPS performance between different devices — for example, two watches worn during the same race — to analyze things like drift and accuracy. I’m generating FIT files from that data, which include the manufacturer and product ID fields as specified in the FIT format.I’d like Strava to show the correct device name when those files are uploaded, if possible.Just wondering: Is there a list somewhere of which manufacturer and product ID pairs in FIT files are recognized by Strava and mapped to device names? Thanks a lot — this w

My relative efforts shoes the bar charts with all my activities but underneath in the details it only shows 5 instead of 7(if i ride every day) All my rides have a HR information from heart monitor. Any ideas why is this happening? Thanks

I can log in on my PC but not on my smartphoneWhen I log in, I get a brief sentence. But I can't read itI deleted the app and reinstalled it

I am building a web-based calculator that helps athletes estimate how much time they need to complete a specific lap based on their previous activity data.I would like to ask: Is it allowed to access a user’s lap data from their Strava profile using the API, with their permission and proper authentication? Are there specific scopes or limitations I should be aware of when requesting lap-level data? Can this data be used to provide insights or time predictions back to the authenticated user, as part of my app?

Hello,Today, I forgot my Garmin watch and recorded a swim activity with my Apple Watch. I saved it after, and when I got home it was not synced. I forced the sync via the Apple Watch Stava app, but the activity is nowhere to be found. I forced restarted the Apple Watched and the iPhone, nothing. I even downloaded an app called GPX Export as suggested in another thread, but the workout is not there. I am afraid that the activity is gone - my wife had the same experience a week ago. Any thoughts?Thanks!P.S: I recorded a dummy swim activity when I got home, and it showed on the iPhone right away. 

Gostaria de solicitar que no strava tenha um parametro que eu consiga sincronizar as etapas dos meus treinos seja de corrida ou ciclismo .por exemplo em uma corrida no garmin onde monto meu treinovem as etapasaquecimentotirodescansocorrida levee tal….a solicitação seria que ao parametrizar e eu efetuar o treinamento no fim da atividade o strava colocasse as etapas feitas na descrição da minha atividade, com isso eu teria um controle melhor do que eu fiz no treino quando for analizar.vi que recentemente tentou ser feito isso mas teve alguns usuarios que vendem treino e planilha que nao gostaram, por isso sugiro que seja criado um parametro e quem quiser utilizar a ferramente que faça uso

Would it be possible to use the heart rate sensor from an Apple Watch to sync with a ride recorded on the Strava iPhone app? 

Hi Strava community,I am pretty new to running, only starting in April of this year. I have made many silly mistakes so far, but the biggest (tracking wise) has been using the Run-GPS when using a treadmill. I did this for about 2 weeks before realizing the impact it had. I’d like these runs to not count towards my PBs/PRs but still be in my activity feed/overall totals. I have seen a few options from my searches such as flagging them, or changing them to ‘workouts’ instead of ‘runs’, but I’m concerned it would mess with my numbers. So, please let me know what would be the best course to keep my mileage and number of runs, but exclude these from my personal bests.Thanks so much!