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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4215 Topics
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SETIYAWANHub Starter
asked in Strava Features Chat
pengembalian dana

Tolong kembalikan uang dana saya tiba tiba ketarik sendiri

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Jana_S
Superuser
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Altair5Hub Rookie
asked in Strava Features Chat
Invalid "Longest Walk" ribbon.

I forgot to turn off the Garmin after a 3 mile walk. Due to inaccuracies the GPS still records distance over time, even though the watch was sitting on my desk, so after 11 hours it gave me an  18 mile distance total. I knew how to trim the invalid distance off my log record, but the activity still shows a ribbon for my longest walk, which is not correct, my longest walk was 12 miles two years ago. I don’t know where to look for records of my longest distances or how to correct that it has the invalid 18 miles as my longest walk. I realize that it could be that it just takes time for the corrected data to automatically change what is my longest distance, so maybe this will fix itself.

543
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JKTHub Starter
asked in Strava Features Chat
Activities Map View not showing Segments highlighted

After completing an activity, in the past you could go to the Results-Segments list and see all the segments completed; where you could then click on a segment and see it highlight on the map, not just show the individual segment by itself on its own map view.  How can you see the segment highlighted within the full activity map?  The goal is to be able to see exactly where the segment lies within the whole map of the ride/run activity you completed?  Showing you only that segment view by itself doesn’t do much good in trying to see where it was within your activity.  It looks like Strava swapped this out at the same time that added “Best Efforts”, where you don’t need a best effort list on a ride where each route is different and best effort means very little.  

542
Jan_Mantau
Superuser
Tobiasz Marszalek
Tobiasz MarszalekHub Climber
asked in Developers & API
how to get miles in this year from every person in given club!

How to use api to count miles or kilometers of every user in given club? Thank you in advance.

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Tobiasz Marszalek
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gettingthereHub Starter
asked in Strava Features Chat
Manual entry: elapsed time or moving time?

Quick question: when manually adding an activity, do I enter my moving time or the elapsed time?It’s a swim activity (not a race).Thanks!

401
Jan_Mantau
Superuser
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GaryWolvesHub Rookie
asked in Devices and Connections
heart rate data has stopped displaying

I have used my Garmin watch to track all activities for over a year. It has always included heart rate data.This week, I'm tracking runs as usual using my watch, but heart rate data isn't included on my strava summary (it shows heart rate in my garmin app). All other data from my run syncs to strava.I have checked the settings and have consented to sharing health data.How do I get strava to show/sync this data again!? And why has it suddenly stopped?

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Vincenzo
Superuser
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IlanzisserHub Rookie
asked in Developers & API
Use Strava app for oauth2 authorization from web

I'm developing a Web site. The site offers users to connect to Strava. It works well. However, many of my users use the Strava app and don't even remember their credentials. I would like the oauth2 flow to use the Strava app, not the Strava site for approval. Is there a way to do it?

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georgeleonardoHub Starter
asked in Strava Features Chat
Missing activity types for heatmap filter + please add a ”view all” and or multi select

It’s killing me I can’t find all my activities there. Why would you only show certain activity types? I for ex do a lot of rock climbing / mountaineering and the routes are so important and helpful but I can filter those. It does show up if I go to one of my previous activities so the functionality is certainly there. A view all filter would help tremendously too. I just want to know where people are going through the most and the trail that makes more sense I don’t care if they saved it as a hike, trail run or whatever. 

302
Jan_Mantau
Superuser
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gherkin00Hub Starter
asked in Strava Features Chat
wrong mileage when in app after saved

I know the mileage on a bike trail I ride weekly.  After I stop the ride and look at the miles and time it is OK.  When I save the activity the mileage is wrong, the time is correct.  What can I do to solve this? thanks

151
Vincenzo
Superuser
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Justin Van ViersenHub Rookie
asked in Strava Features Chat
Forever changing for the worse

Every time I go and save the map of a ride its different.. It use to be great, a simple map with the required details, then half the map was getting cut off, now a stupid gradient and text over the top of it.. Why cant you just leave a perfectly working feature alone, and not screw it up?

572
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dpazarsHub Rookie
asked in Strava Features Chat
[Known Issue] Surface type overview doesn't match what's shown in the elevation profile

In the image the Surface Type information next to estimated moving time shows 100% not specified while  in the elevation profile map it's about 50% dirt, 50% not specified. Browser is Safari 17.6. 

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Kenny 17Hub Starter
asked in Strava Features Chat
weekly summary views

My weekly summary for cycling shows hours instead of miles and I cannot see how to change this. My indoor rides calculate miles so that shouldn’t be an issue. and I want that metric instead of hours- any help appreciated as I’ve searched and asked the chatbot!

1554
Jan_Mantau
Superuser
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LangeHolmHub Starter
asked in Strava Features Chat
Is there a limit to how many clubs you can create?

We have a challenge at work where people compete in teams of 5. We have 100 people who has signed up, so we need to create 20 different teams.  But when I came to create the 11th club, I got the error on my phone and online on PC:“Something went wrong. Looks like this isn’t working. Please try again later” I can’t find any documentation that there will be a limit/max of how many clubs I can create. Any that have similar experience or am I just experiencing a bug?  

652
Lola
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Bart MazurekHub Rookie
asked in Devices and Connections
[Resolved] Live Segment Shows Green Screen

When in a segment, the screen shows the screen as green rather than showing my progress vs prior runs on this same segment. Is this a glitch or a new feature that I don’t understand? 

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shantanugHub Rookie
posted in Strava Features Chat
Strava Apple Watch app - Underwhelming?

I have recently rejoined Strava community and trying out first month with a subscription.  Does anyone else out here feels the watch app could do a lot more than what it does how. For example, saved routes / to start routes can only be done with the mobile device. I dislike carrying my phone for any run and would love to have this feature on watch app alone, but it doesn’t.  In this case, I recorded the run in both devices and Strava couldn’t even figure out it was same workout and saved both thus causing data error when I deleted one of it.  Is Strava looking to make this feature more robust? Would love to hear anyone else’s experience.  Thanks! 

835
Vincenzo
Superuser
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SunRichHub Rookie
asked in Developers & API
Request for Guidance on Custom Activity Statistics When Uploading FIT Files via API

Hi everyone, I’m reaching out for help regarding an issue we’re facing when syncing activities to Strava using FIT files.Our app is currently using Strava’s public API (https://developers.strava.com/docs/reference/#api-Uploads-createUpload) to upload user activities in the FIT file format (https://developer.garmin.com/fit/overview/). The upload works fine — GPS tracks and total distance are correctly recorded on Strava. However, we’ve noticed that some of the statistics displayed on Strava differ significantly from those calculated by our own app.We suspect this may be due to differences in how these metrics are calculated or interpreted between our app and Strava. To avoid confusing users, we would like to specify these statistics ourselves when uploading the activity, rather than relying on Strava to calculate them automatically.The statistics we’d like to control include:Total elapsed time Average speed Maximum speed Maximum power Average power Total elevation gain Total elevation l

312
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dev-insta360Hub Starter
asked in Developers & API
[Android]Tips when logging in: An unexpected error occurred.Please try again

I am an Android developer and I use webviwe redirect. Most of the time I cannot log in and authorize, but sometimes I can log in and authorize normally. How can I log in and authorize stably and successfully or troubleshoot the cause of the exception?my email: zdt_gz@outlook.comScreenshot of the problem:For business reasons I cannot post the login link I generatedI have contacted support@strava.zendesk.com but they said I need to ask questions in the community.I can log in normally on the Strava app

3170
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JimL-GHub Starter
asked in Strava Features Chat
HELP! Actual Distance and Pace no longer displayed on iWatch, iPhone, and Web: All Zero's!

HELP! I changed some setting(s) in Strava, and now instead of my actual Distance and Pace showing, I see  0.00 and 0S/mi. I use the Strava app on my iWatch and my iPhone. When I start Strava on my watch to record my run, it stays at all zeros for average pace and miles during the run and when I finish. It appears that these are being recorded, simply not displaying on my iWatch, iPhone app, or Strava's website. I've attached screenshots showing what I am seeing on my dashboard now and earlier before I changed the settings (security? privacy?). I'd like to see my pace and distance while I am running, as well as on my dashboard after my run. I compared my settings with my wife's settings on all of our devices and they all seem to match, and her dashboard displays correctly with what we both prefer to see shown.What I see now after a run with 0 miles and 0s/mi pace:I see Time, Elevation Gain, and Max Elevation now, not Distance, Pace, and Time:The week of Sept 18-24 shows what I want

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Loic.bHub Rookie
asked in Strava Features Chat
bug shoes deleted without request

On may 18th, I was editing one of my shoes from the iOS Strava app. After a run, I went to « my shoes » section, saw the proper list as usual :mizuno wave Daichi 7 salomon ultra glide 3 mizuno wave ultima 16 « pour tapis » Mizuno wave rider 28 bleu vertthose last ones are my usual pair of shoes for the running. So I clicked on it to « modify » , check the « make default » box, and validated.once back to the list, this pair disappeared ! I checked the « retired shoes » section, it’s not there. I have an old pair of « mizuno wave rider 28 », but it’s an old one. The new one had « bleu vert » at the end to make the distinction.I went to check all the runs I’ supposed to have done with those shoes, and the shoes reference has left, there’s a sad «-« character instead.of course, it’s annoying. I have tried to ask for help from the support, but I’ve been told that « they are limited to investigate these sorts of issues », which, I won’t lie, puzzled me for the rest of the week… so ? Should I

423
Jana_S
Superuser
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kghgkHub Rookie
asked in Strava Features Chat
Weekly heat maps blank?

I am looking at the heat maps in my area. When I seleect global there is data but when I only select weekly heat map there is no data for any sport. Is this only available in a limited area?

302
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Shruthi k jagannathHub Starter
asked in Devices and Connections
Amazfit active 2 shows as only amazfit active

I tried connecting my amazfit active 2 to Strava and did a run. The gear shows just amazfit active instead of active 2. As suggested by others disconnected both apos, manually downloaded gpx/fit files and manually uploaded on strava website. Still the gear shows wrong. I want it to be displayed as Active 2 instead of just Active. Any help.. 

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nsjcadminHub Starter
posted in Strava Features Chat
I hate the new share activity options

Sharing my Strava activities is one of the key reasons I use the app at all. The new Strava share activity options that I have on my Android app are awful. Almost everyone I run with on Fb end up screenshotting the opening activity view and using that when sharing so I am far from being alone.

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mrenaudHub Rookie
asked in Devices and Connections
My Profile in Android App gone?

Hi,(I hope I posted this in the correct section, please bear with me if not)I just recently updated the Android app on my phone (Google Pixel 7 Pro), and it seems I can no longer access my profile. I used to be able to do this by tapping on the “You” button on the bottom right and then there was a button on the top (a clipboard icon, I think?) where I could see my profile. I used this to check my shoes (I always used whichever pairs had fewer miles on it), but now I can no longer do that. Is this a feature or a bug, or did it simply relocate somewhere else?Thanks

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Kclaire83Hub Rookie
asked in Strava Features Chat
Inaccurate training log

Over the last couple weeks about half of my weight training sessions show up in my "activities" but not on my "training log," which I like to use to see trends over time. All my runs show up. To my knowledge there's nothing different in settings for the activities that aren't represented in the training log. I've only gotten back to weights in the last couple of weeks so I don't know if it's an issue with my data or app updates. Example from yesterday (May 20) in attached photos.  

412
K
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LucianLSHub Rookie
asked in Devices and Connections
Live segment shows negative time when being behind

When on a Live Segment (on my Garmin 1030), the positive and negative time differences are the complete opposite of what you’d expect if you’ve ever watched a sports event on the TV.For example on Il Giro right now - When a rider/group is behind the leader, they are listed with +minutes:seconds (Positive value)On Live Segment it’s the complete opposite! When I’m behind I’m being shown a negative value. This goes so hard against common sense that I feel like Strava is trolling me.   

331
Jan_Mantau
Superuser

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