asked to log in and then created new account

Same has happened to my wife & sons accounts today. Following for a fix (i hope)

You should first try to remember how you originally have logged in and then logout from the wrong new account and login again with the correct account data.

Same thing happened to me yesterday. I haven’t received any response from the support team. Also logging out and logging back in to the “original” account does not work. It makes you create a new account.

Hi all, 

Our team is aware of this issue and rolled out a fix; please update your app to the latest version. If you’re still experiencing this issue after updating, please write to us (email support@strava.zendesk.com) so our team can take a closer look. 

👉 In your message, please include:

• A link to the affected profile (example: https://www.strava.com/athletes/1234567). Here’s a help article if you’re not sure how to find it.
• Date of birth
• Weight
• What bikes or shoes are listed on your account
• The device you normally record with (include phone model + iOS version if applicable)
• Whether you’ve hidden start/end points of your activities (and if so, at what address)
• Any connected third-party services (like Facebook, Garmin Connect, etc.)

If you already have a ticket open, please ensure this information is included in your ticket. This info helps the team confirm account ownership and speed things up when reviewing your respective case.