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Question

Import issue

  • August 25, 2025
  • 1 reply
  • 53 views

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I have tried several times to import my Ride workout with no success. i see it on my Health Fitness app, i never see it on Strava app.

 

I have logged out, logged on and tried to Import, no success!

I have removed my App from my iPhone and reinstalled, went through the steps to click on Import when i see it and still nothing. 

 

I have tried to create a Support ticket here but looks like they dont allow that?

1 reply

Jana_S
Superuser
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  • Superuser
  • 1703 replies
  • August 25, 2025

Hi ​@freejolero,

any chance it's a rather long activity? Unfortunately there's a bug in Strava that's preventing very long activities (such as marathon runs) to be imported from Apple Health:


If that's what you're experiencing, there's not much you can do, except of using a 3rd party app - one of the data importers. (I'm personally using the RunGap app which is amazing but it's paid, so if you need to only import this one activity, you might want rather one of the free ones... I haven't tried the others so I can't recommend any specific one.)