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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2048 Topics
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emakliHub Starter
asked in Strava Features Chat
How long does it take Strava Support to reply?

Hello, I have been waiting for over a month for the support team to respond to my query (about restoring some data). How long does it usually take? Is there anything I can do to speed up the process?Thanks!

50
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1 hour ago
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keithneunHub Starter
asked in Developers & API
How can a section of Strava's topo map show up as hilly but be recorded as completely flat?

There is a ~quarter mile long cul-de-sac in my neighborhood that descends just under 100’. It registers on Garmin. It shows up on Strava’s topo map. It shows up on the uphill section in a Strava segment. However in the activity is recorded as completely flat. Just that one section.  

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1 hour ago
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PablitoHub Starter
asked in Strava Features Chat
Archiving of previous rides

Is it possible to somehow archive or retire previous rides from my stats? I did quite a bit of local riding on a road bike a number of years ago, and am now doing some of the same routes and segments on a hybrid bike at a more leisurely pace. Needless to say a lot of my PRs are from years ago. Can I somehow hide those without deleting all the rides?It is mainly to stop the PRs on my Hammerhead Karoo being now meaningless ones from years ago, that I am never going to catch!

130
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3 hours ago
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jimbo2112Hub Rookie
asked in Developers & API
API request is not pulling ride description data from field

Hey All, I’ve created a custom GPT that interrogates my Strava profile so I can ask lots of things. It’s working well but it does not pull info from the Description field in the Json string. Any ideas why not? "description": "Comprehensive ride description after recent update.",   This just seems to contain placeholder text despite there being a comprehensive write up. Cheers Matt

50
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5 hours ago
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MiloushHub Starter
asked in Developers & API
Altitude data - Manual vs. API upload

Hallo,I have following issue:I have my activity in FIT format. There is NO GPS data in my activity just:Distance Speed AltitudeIf I try to upload this FIT using standard WEB (+) button everything looks OK, altitude (gathered from barometer) and elevation gained is displayed as expected.But if I try the same file using API /uploads POST then there is NO Altitude data displayed for exactly the same activity.Am I doing something wrong during API upload?FIT used is attached.Thank you very much for pointing me to right direction.

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7 hours ago
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DscoducHub Starter
asked in Developers & API
API to create a Group ride?

Is there an available api endpoint to create and/or edit a group event?  I looked at the api reference page but didn’t see anything.

32
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8 hours ago
Jana_S
Jana_SHub Powerhouse
asked in Strava Features Chat
Turning off the new pop-up prompts to edit title / share activity?

Hi, the latest updates of the iOS app have some added automation which seems to try to be helpful, but, please, how can I disable that? 😬First - making a screenshot of activity details triggers a sharing screen (where you can save an image of the map or the activity photo with stats). I understand it might make sense in some use cases, but if I'm taking a screenshot of the splits, elevation graph or pretty much anything in the activity details, I really do not want the sharing screen to pop up and hide the details that I want to capture. Second - once opening a newly imported activity, a "quick edit" dialogue pops up immediately prompting to rename the activity etc. But it's too simplified and doesn't include all the options (such as: shoes), so I always just close it and open the actual Edit mode. The "quick edit" is just a distracting and frustrating step. If anything needs to be automated this way, then perhaps why not opening the newly imported activity in the Edit mod

2012
Jana_S
8 hours ago
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ron_anejoHub Starter
asked in Strava Features Chat
Strava should enable gift subscriptions again

https://support.strava.com/hc/en-us/articles/115001685450-Gifting-a-Subscription states:"For the time being, we have removed the option to gift a subscription to an athlete. We apologize for any inconvenience this may cause and appreciate your patience."This seems to be a really bad idea. I was just looking up how to give a gift subscription. If it isn't possible, I'll be spending my Christmas gift money elsewhere.Strava should consider enabling gift subscriptions again and stop throwing income away.

3054
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12 hours ago
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no_economyHub Starter
asked in Strava Features Chat
Faulty activity upload?

I ran a marathon on Sunday and cant seemto upload it at all. I submitted a ticket and no one has looked at it request : 3104588 The import button spins for a long while before it turns to a check mark but the activity never processes. I even left it overnight

170
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18 hours ago
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villesundbergHub Starter
asked in Strava Features Chat
Routes no longer follow roads on iOS

It seems that a recent iOS update has broken the way routes are shown on iOS. Here’s an example route:https://www.strava.com/routes/3289692473352562718 In the web route editor, the route displays like I would expect it to. On iOS, however, the same portion looks like this:  It seems like the iOS route viewer is only showing a fraction of the vertices required to actually draw the route so that it follows roads. It makes following along the route much harder, and I’ve taken the wrong turn more than once because of this.Is anyone else seeing this, and any ideas on how to fix it? 

150
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20 hours ago
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Scot11Hub Rookie
asked in Strava Features Chat
Is there a way to hide the Kudos option from my rides?

I'd prefer to NOT get Kudos for my rides.Is there a setting to "hide" Kudos from my rides?I'd just prefer to not get them.

155
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22 hours ago
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axoplasmHub Starter
asked in Strava Features Chat
Opt out of AI features

I noticed this in your latest announcement about updates to the TOS/privacy policy:Al features. Like so many of you, we’re excited about AI, and we’re identifying ways it can enhance your product experience. We explain how we use data in our AI features.(Sidenote: this is just terrible messaging, not everyone is “excited about AI,” and it’s basically a triggering word for a lot of people, who will write off your entire product because they have come to associate “AI” with “en**bleep**tification.”)The only explanation of using data in AI features I could find was in the privacy policy (identical language appears in Legal Bases):Provide AI Features. For example, we use machine learning or artificial intelligence, including large language models, to detect anomalies on leaderboards, generate route recommendations, or provide personalized training guidance.This is…not a lot of explanation. At a minimum I’d like to know:Which of my data contribute to which features. For example, do my

3914
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1 day ago
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bblakely14Hub Rookie
asked in Strava Features Chat
(RESOLVED) Can't Opt Out of Personal Information Sharing with Third Parties

Had to accept new privacy policy when opening the app and then when I went into settings to opt out of sharing my personal info with third parties (because it shares it by default), I was unable to opt out. If I turn it on to opt out, it immediately goes back off when i come back into this setting and says network error. I am currently not seeing a way to stop sharing my info with third parties on the web for my account so it appears there is no real way to opt out of sharing my personal info with third parties.

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30 days ago
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cody12Hub Starter
asked in Strava Features Chat
Why aren't my runs showing on the home screen?

Hello,My runs are properly syncing into my activities but randomly showing up on the home page. I did check to see if there are data validation problems, but I can't find any. Any thoughts?Thank you,  

80
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1 month ago
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EnriFernandezHub Rookie
asked in Strava Features Chat
KOMs that are recorded as a PR but not as a KOM on my ride...why?

Migrated Content

32
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1 month ago
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ilpostinoHub Starter
asked in Strava Features Chat
Red-ish line that shows path

I have this memory that in previous versions of Strava if you followed a route the track of the route was given by a red or orange line. When I walk in the outback, I often put the trip into Strava as a route, so I have a backup in case I am unsure where to go. I have the version for Android, and this line doesnt appear anywhere and I dont see any settings where I can turn this on. Is the line still a thing?

41
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1 month ago
heaths
heathsHub Rookie
asked in Strava Features Chat
Generative AI should suggest ways to improve

The new generative AI summaries tell me what I did when Strava already does a good job summarizing my efforts. That’s not helpful and uses a lot of compute power for little benefit. How about - if you’re going to jump on that bandwagon - use it to give suggestions how to improve using the current ride and past efforts? Are we balancing heart rate or power zones enough? Should we do more or less intense workouts the following day? Maybe we could put in some details about our goals to help generate recommendations. More like a generative AI coach than some sports announcer giving me the play by play of a game I’m already watching.

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heaths
1 month ago
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brobertsonHub Starter
asked in Developers & API
Single waypoints

Strava indicated that when they were taking over the Fatmap platform that all features of Fatmap would be available on Strava.  I cannot for the life of me figure out how to mark a single waypoint as I could in Fatmaps.  I have to create a route in order to create ANY waypoints.  For example I would like to mark a potential trail head.  That is it.  I don't want a route.  I could do that on Fatmap.  I cannot on Strava.  This is a simple function that in my opinion would make Strava much more appealing and user friendly.  Is there a way to do this or is this something being incorporated in the near future>

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1 month ago
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NikalarsBHub Rookie
asked in Strava Features Chat
Mileage missing from half marathon

On 15th September I run a half marathon and got a massive PB. It only recorded as 13.06 however was issued the half marathon badge. I ran with a fellow club member and his recorded correctly. I have tried the correct distance feature however it doesn't work. Can the 0.5 be added so that the half records as PB in best efforts.I have tried to contact previously but no one seems to get back.Would really appreciate help 

23
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1 month ago
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krasterHub Starter
asked in Strava Features Chat
Delete all activities upload before a certain date

Hello, recently I've started using a Garmin forerunners for my running activities. Since I was using a smartwatch with poor GPS all activities in Strava regarding this old smartwatch should not be considered valid. I would like to delete all activities regarding this old smartwatch:- either deleting all activities before a certain date- or deleting all activities coming from zepp app sync 

51
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1 month ago
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truetoeHub Rookie
asked in Strava Features Chat
What happened to saved routes on Android?

The new route planning functionality on Android is nice and all, but now I can't seem to find any of my saved routes, including new routes I created using the new interface. Did this relocate in the app, did it go away altogether, or is it user error on my part?

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1 month ago
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DoddHub Starter
posted in Strava Features Chat
[KNOWN ISSUE] App will only show me about twenty of my saved routes.

Hi. My name is Dodd. I’m new to the forum but have been using Strava for about six years. I’ve got a bug on my app that will let me view only about 15 or 20 of my most recently saved routes. I can see that the other routes are there and the app will let me scroll to them for a second but then kicks me back to the latest 15 or so. I’ve contacted support but they were not able to help and closed my ticket. Has anyone else experienced this?  Thanks.  ps  I can see them all on my laptop, not on app, iPhone. 

13
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1 month ago
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gusgus190Hub Rookie
asked in Strava Features Chat
(RESOLVED) Segment creation not working / Not Saving Created Segments

Strava says "Segment creation in this area is disabled because it has been identified as private property, having restricted activity access, and/or other reasons" Support site says it's a known issue and they're working through it, is anyone else having this issue? Hopefully it'll be fixed soon!

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1 month ago
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AEROGUEROHub Rookie
posted in Strava Features Chat
My Routes Update, Sept 2024

I noticed some changes to My Routes.  1) The biggest problem i have with the route planner is when switching from shortest distance to most popular.  Please allow that switch to take effect from the current waypoint to the next (like you do for manual mode) OR from the point you selected that option going forward, as opposed to applying that method of routing to the ENTIRE route.  I spent an hour crafting a route and couldn't get it through an alley (it did a 2-mile circuitous loop to the next way point), when i switched to shortest distance it REROUTED MY ENTIRE ROUTE.  Ouch.  2) Please allow us to delete waypoints from the list on the left again!!  Bring that back!3) It is a small issue but kinda frustrating: we used to be able to grab a part of the route between two waypoints and drag it through a particular place. But now the planner cannot process that action, and the route gets discombobulated and jumbles the route (hence the reason we need

20
A
1 month ago

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