Ask & Troubleshoot

We used to be able to create events within 24 hours of the event itself and can no longer do so. Not sure I understand the reasoning behind this. It’s very practical for us to decide on a route, say for a recovery ride on Sunday, Saturday afternoon/evening for Sunday morning. Can’t do that anymore. What gives Strava??

I cant give kidos or like the comments from followers. anyone knows why? 

How is this STILL not a feature in 2025. JFC of all the features y’all keep developing this would move the needle SO FAR for your power users. Literally every bike shop, club, cycling community in the world would use this feature. How many times do we have to ask for this. 

Currently, the pickleball activity does not track shoe usage. While it may seem unnecessary, I would argue that it’s an important metric for many pickleball enthusiasts. As new shoe companies arrive on the scene, it’s nice to know how many hours of play we are getting out of our shoes. This helps determine future shoe purchases. 

Hi Strava I recently noticed a charge of ₱1,500 for the renewal of my Strava: Run, Bike, Hike subscription (Order number: GPA.3393-5894-4614-15417..0, dated Dec 3, 2025). I was not aware that the subscription would auto-renew, and I did not intend to continue it. Could you please assist me with a refund for this charge? I would also like to ensure that the subscription is canceled to prevent future automatic payments. Thank you for your understanding and assistance.

The graph for the performance predictions is showing the y-axis in reverse order.This is both irritating and wrong.Can you please fix the graph so that it correctly shows the ‘time’ on the y-axis correctly?

How on earth does this work? I have a Galaxy Fit 3 and Samsung Galaxy A55. I understand that you toggle on Strava as a synced service through Samsung Health. The watch and phone are synced fine. I’ve given Strava and Samsung Health all permissions, including physical activity and sensors. What shows in the Strava app when they are successfully synced? In the settings bit, I can click two different things. One - ‘Connect an app or device’ with a little watch icon. And two -Manage apps and devices’. The first opens a screen of different watches available, and I select Samsung. It then says ‘visit our support page to connect’ and has a orange ‘get started’ button at the bottom. When clicked, it’s a support post about connecting it - all of which I have done. When I press back, it briefly flashes up with ‘error connecting your device’. The wheel spins in the top right corner of the Strava app too. What do I need to do from within the Strava app to sync and connect? 

Hi. I would like to be able to plan ski routes without being restricted to predefined trails. It makes no sense for skiing to limit the track to fixed paths: it should be possible to freely draw your own route on the mountain.  

Some people use rear wheel-on trainers, some take just the front wheel off for incline machines, others take just their rear wheel off, others still are on rollers with both wheels on. Strava needs a selection for each indoor ride activity: rollers, wheel-on trainer, or wheel-off trainer.I use a rear wheel-on trainer. Every ride is adding mileage to my rear tire, not my front, but Strava is recording it as mileage on my front tire too. The trainer can’t use brakes or I fly out the third floor window, but the brakes are gaining mileage too. Same for the front wheel which is just sitting there. Etc.For people who remove their rear wheel for the trainer the cassette can also be saved from mileage recording.For people on rollers, no change that I can think of is really needed from a regular outdoor ride.It’s looking like a long cold snowy Chicago winter and the mileage difference between front and rear for me is growing quickly. If the component tracke

Nothing loads when I click on Flybys on my activity. This has just started in the last few days, no change to my privacy settings, which are set to allow all.

I haven’t found an easy way to upload to Strava a session that was recorded in TrainingPeaks. Is there an integration planned in your roadmap?Many thanks

Saya tidak pernah merasa berlangganan stravaa tolong pencerahannya 

Allegedly one is supposed to now be able to see number of runs and vertical live while recording.  I've not seen any change in my live recording screen.  Nobody I'm skiing with has these live stats either.  Has anyone seen these updates actually working?

My saved routes are now showing on iOs. See photo below.   

The heatmap dissapears when I lock and unlock my phone, even when recording. I see a similar issue related to connectivity but here I keep full connectivity only lock and unlock my screen. This ds an issue as I use the heatmap to navigate and have to turn screen on and off many times for battery preservation as starva uses a lot of battery.

Hi, I’m doing a hill climb series - did this week’s climb this AM and got a provisional time on my wahoo of 7:40 but Strava thinks I didn’t finish the segment and has recorded it as 9 minutes something. The segment ends at the top of a mountain with a drop off and a fence so there is no more path there - is there a way to get this fixed does anyone know? Thanks. 

HelloPlease help us checking if everything is correct with our API acces by "data" app.When we call to API for example to List Athlete Activities, returns error: {"message":"Authorization Error","errors":[{"resource":"AccessToken","field":"activity:read_permission","code":"missing"}]}We've try to :- correct access permission by Revoking Acces to "data" app and Allowing again - we gets the same error- Generate New Client Secret - works fine, refreshing token works fine but at the end again the same error 

Wondering why Strava isn’t counting my steps in my run for my December challenge? I’m seeing it counted my walking steps for the challenge just fine but running doesn’t add to the challenge at all.The challenge board says it’s counted the activity but I’m only getting steps from the walk? All permissions are on, I’m only using Runna, Strava, or my Apple Watch Ultra 3. The running activity was specifically from a planned Run in Runna. While the walk was just a quick Apple Workout   

Hello community, I have been having a media error when trying to upload photos to my strava activity. It has been over a month now and I’ve tried multiple different combinations: upload photos on wifi or on mobile network. I also tried to delete the app, turn off my phone and reinstall the app. Nothing works.  I am uploading from an iPhone 15 with iOS 26.1 and I have the latest app version: 439.0.1 Can someone please help me? 

Hi,I’m using Technogym equipment at my gym — the Excite Bike and Excite Run. Every time I use them, I sync my phone with the Technogym app. It then connects to my Polar OH1 and sends the training data when I’m done.Both machines send my data to Strava after the workout, but I can only see my heart rate data for the Bike sessions. The heart rate data doesn’t appear on Strava for treadmill (Excite Run) workouts, even though it’s visible in the Technogym app.Any idea why?Thanks in advance.

I've paid to have no ads - so why does Strava Shop keep popping up on my home page in the app?

I noticed this a few weeks ago and wasn’t sure if it was just me, but here it is: Strava is showing the moving time as the “headline” time for a RACE. The elapsed time is tiny and only visible if you look for it. As one of the people who desperately wants the “let us choose elapsed time as our default” feature, this is disturbing, because the “workaround” was to set runs and trail runs as races to force the display to elapsed time, but not even that isn’t working!Here’s a screen shot from a pro athlete who just won a race, setting a course record, and their moving time is what shows prominently on the activity overview page: https://www.strava.com/activities/16603682047/overviewNot cool, Strava! 

AirPods Pro 3 Heart Rate Support? Will Strava be able to support it? 

Hi Strava Developer Team and Community,I'm building a personal accountability app called RunStreaks that helps runners maintain daily running streaks. After reviewing the November 2024 API policy updates and the feedback on my initial submission, I've made significant changes to ensure compliance.Before I resubmit, I wanted to open it up for public review and get some feedback from this community.Here's the live site: https://runstreaks.io I'm the only runner on there right now, but you can see the concept. I've done my best to remove literally everything possible to stay compliant while still maintaining the core idea in its most minimal form. I've worked pretty hard on this app, and I don't want to do another submission just to get rejected again. So I was hoping I could get some honest feedback before I make any final changes an

https://support.strava.com/hc/en-us/articles/360049869011-Map-Types Seriously. What is the point of the time map included in the subscribers map options? If this is simply elapsed time, then it will always be the same and relatively pointless. Maybe there's more to it than I understand?