Ask &amp; Troubleshoot

town and villages in north Cyprus incorrect

I live in north Cyprus and use Strava a lot. The map place names show all the oldGreek town names from 60 years ago . I checked on osm and they show the correct place names Is there a reason Strava has decided to be political and not show what places are actually called

141

Jerald JrHub Rookie

contact support

Contact support

261

posted in Strava Features Chat

anchskierSuperuser

Auto Flagging Too Sensitive

We just had a mountain bike race last night. Apparently, a bunch of us had our rides auto-flagged because the system thought they were e-bike rides. When I first looked at my ride in the mobile app, I saw a box at the top that asked me to clarify if it was an e-bike ride (ride had been flagged already). At least it gave me an option to select “ride” at that point and it was all good for me. For a number of others (see the links below), they did not get the notification as far as they were aware, but their rides were auto-flagged. This was just a normal MTB race on our local trails. We are not pro-level riders, so the efforts shouldn’t appear that extraordinary. Heck, I don’t even think we were taking any KOMs/QOMs with the efforts, so it wasn’t even a comparison to existing times on segments. It appears the new auto-flagging system is too sensitive if it is catching that many people in a single event that are all clearly legitimate, even with heart rate data to support it.Here

32113

StacycolleenHub Rookie

Recent update bad for those of us with screen motion sickness

I'm sensitive to screen motions and I dislike the recent app update for 2 things in particular. First, when I hit record (which is now bizarrely a play button) the map spins around to orient to north. I try to look away as quickly as I can after pressing play/record but still end up getting some nausea from the spinning. The second issue is the stupid animation that appears after an activity that says things like "way to go!" and moves around the screen. Again, more screen movement that I have to try to look away from so as to not feel seasick. I know I'm in the minority but is there a way to disable map spinning and animations?

553

NinaKHub Starter

could you please add equestrian as aan activity?

Since my garmin watch records equestrian activities, why not do the same? It's not like the horse is doing all the work. Blue below is speed. We did about 8k in an hour. Figure below shows heart rate, showing significant exertion.

281

DeloHub Climber

Is there a limit of routes i can embed to a website?

Hello,I’m making a website for my local community to share all the routes in my area in one place.For doing that, I use the route integration with the <HTML> code.I was just wondering if there is a limit of routes that can be integrated from an account? I would not like my accound to be suspended for that :) Thank you,

1167

Cal4T5Hub Starter

AirPods Pro 3 Heart Rate Support?

AirPods Pro 3 Heart Rate Support? Will Strava be able to support it?

890

Agung NugrohoHub Starter

Request an increase in the max 400 athlete authorization limit for my Strava API

Dear Strava API Team,I am writing to request an increase in the athlete authorization limit for my Strava API application.Application Details:Application Name: Sebuse Pro 2025Client ID: 181334Current Use: Club Dashboard for SEBUSEPRO 2025 (Club ID: 1790936)Request:I would like to request an increase in the maximum number of athletes who can authorize my application from the default limit to at least 400 athletes.Use Case:I have developed a dashboard application for our running club (SEBUSEPRO 2025), which currently has 48 active members but onward will be around 400 athletes. The dashboard helps our club members to: View leaderboards and performance statistics Track individual and team activities Monitor training progress with activity duration filters (30–90 minutes) Export activity data for further analysis Each member needs to authenticate with Strava to share their activity data (with consent), enabling the dashboard to display comprehensive club-wide statistics and recent a

531

gauthiermuguerzaHub Starter

Unable to create a Recurring Club Event

Hello,When I want to create a recurring club event, I set the Recurring to 4 weeks (Repeat every: 4 weeks), I click “Save Club Event”, but the event is not repeating. Every week, I have to create a new Club Event. Am I doing something wrong? Sample URL https://www.strava.com/clubs/1101541/group_events/3415987602662498436Thanks for your help! Best,Gauthier

anuHub Starter

Missing Activity Sharing (New Style)

I recently subscribed to Strava, but I noticed that I don’t have access to the new share style, which I understand is available only for subscription accounts. Could you please let me know how I can enable or use this feature?

914

marmalademattHub Starter

Still no club challenges?!?!

How is this STILL not a feature in 2025. JFC of all the features y’all keep developing this would move the needle SO FAR for your power users. Literally every bike shop, club, cycling community in the world would use this feature. How many times do we have to ask for this.

181

jamesliHub Rookie

Map Bug/ inconsistency from Huawei to Strava

The activity details synced pretty consistenly but not with the map, it shifted so far away from the original path. Any fix for this or is this a new bug ?

834

User 99999Hub Rookie

Disabling annoying animations when saving activities

Is there a way to remove the annoying animations with silly motivational messages that appear when saving an activity? These have recently appeared on the Android app.

333

Bart1987Hub Rookie

[Resolved] Fitness Score dropped 10 points overnight?

Has this happened to anyone else? I logged an activity and checked my fitness score and the entire plot is 10 points lower than it was yesterday. I even checked a screenshot I had from the beginning of the year and the entire plot for the past 2 years is 10 points lower? cheersbart

17314

David-NHub Rookie

Import of Apple Workout Strava Changes Elevation Gained

22 Dec 2023 I recorded a ride with two devices: Apple Watch Ultra 2 and Garmin Edge 830.The Apple Watch workout recorded 569m altitude gain. While the Garmin Edge 830 recorded 566m altitude gain. So they are comparable. Both recordings were imported into Strava.In Strava App the Garmin Edge 830 showed 566m altitude gain - no change.But in Strava App the Apple Watch workout showed 694m altitude gain - an increase of 125m.The Apple Watch (incorrectly) import shows Strava increased the altitude gain by 125m.To make things worse, I am unable to adjust the elevation to fix any incorrect altitude readings for the workouts imported from my Apple Watch, but I am able to adjust the elevation of the correct altitude gain readings from workouts imported from the Garmin Edge.Is there anyway an end user can stop Strava from modifying Apple Watch elevation gained from imports?Is there anyway of getting Strava to allow end user edits (corrections) of the elevation gained for Apple Watch activiti

1659

EruannoHub Starter

Reimporting workout from mi fitness

Hello,During a recent workout, I encountered an issue with the Mi Fitness app failing to synchronize the GPS track from my Mi Band 7 Pro. By the time the problem was resolved, Strava had already synced the workout without the GPS data. Consequently, I now have accurate information with the track on Mi Fitness but not on Strava. Is there a way to manually trigger a sync? I'm concerned that deleting the workout on Strava might only make it invisible, with Strava still retaining the record of having downloaded this workout.

466412

Cédric LacroixHub Starter

Dénivelé positif

Bonjour Je soumets l'idée de ne plus afficher le dénivelé positif pour les activités comme le ski alpin ou le vtt de descente par exemple car ce la fausse les statistiques totale

110

AykHub Rookie

pace is inaccurate from my last Run

Please update my last run pace, its not accurate

455

芬

芬达超人Hub Starter

登录网页版一直验证邮箱

我登录网页版它一直让我重复验证邮箱怎么解决

181

ZianrhygzHub Starter

STUCK ON PROCESSING ACTIVITY

My run activity is stuck on processing activity i already restarted my phone, uninstall and install the app, i have log out and log in many times but still stuck on processing activity pleas help me

481

Honorin DOUCHETHub Rookie

activité qui ne s'affiche pas

J'ai enregistré il y a environ 40 min une activité mais elle ne s'affiche pas... le serveur est en train de la traiter apparement et on me dit de contacter le support. Suis je le seul auquel ça arrive ??

862

Prim RoseHub Starter

Stuck on processing acticity

I have a workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

3392

posted in Strava Features Chat

emilynicoleHub Rookie

Feedback on Subscription Upgrades

As a longtime fan and frequent user of Strava, I really value the platform and appreciate the continued development. That said, I was surprised by the recent UI changes for subscriber profiles, and I wanted to share my concerns. Orange Gradient on Subscriber Profiles The orange gradient at the top of profiles makes interface elements harder to see—particularly the icons in the top right. The dominant orange color inevitably clashes with user-generated photos in the carousel. The gradient darkens into a muddy brown at the top, which further disrupts visual harmony. A clean, neutral background would better support photo-focused content. New Shield-Shaped Profile Photos The switch from circular to shield-shaped profile pictures for subscribers feels like an unnecessarily bold change. Compared to the subtle chevron used before, the shield shape stands out in a way that feels awkward—almost performative (and not in a good way). It actually makes me feel self-conscious about bein

7917

RichardIGHub Starter

New profile picture shape for subscribers

Since today I can suddenly see who of my contacts is a subscriber and who isn't. That means they can see the same for me. Surely that's private information I didn't give strava permission to share with my friends?I once got a subscription to support Strava, but that doesn't mean I want to broadcast it to the world. It feels extremely pretentious. Can this be turned off? And if not, can I get my subscription cancelled and refunded? It still runs until March but surely this wasn't part of the agreement I signed.

778119

CyrilHub Rookie