Ask & Troubleshoot

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

Hi, I purchased the Strava family plan, but two of my family members can't join. It says they live in another country, which isn't true. My partner spent the last month training in Spain. I was there with him too, and I have activities in that region, but we live in Poland, and here in Poland I purchased a plan. My brother mostly rides in the Czech Republic for professional reasons, but he's also Polish with an account in Poland. What can I do?

Hello,I did a run with my Garmin yesterday and noticed that Strava only imported a part of the track whilst Garmin Connect and other connected apps show the complete track. The Strava record stops at a point where I had to pause for some seconds to cross a street (I resumed the run afterwards). Deleting the record and manually re-importing it as a .fit file didn’t help.Is that a known bug or has anyone a clue what might be the problem?Thank you very much for your help! :)

I want to be able to share a several flyovers to non Strava users.  In the android app Flyover is being offered as a choice when I hit the share activity button. So map visibly is being set correctly, otherwise the option will not show.When a recipient tries to open my shared link they get the message - “This activity could not be found. It was either deleted or is private.” If I open it the link when logged in to my account it works. I am puzzled by the inconsistent instructions in this forum, in the Strava help and elsewhere describing what is needed to get this to work.    Yesterday I was seeing my shared Flyovers open for others without Strava accounts even with Individual activity visibility = Followers. Instructions say this should not work but it did.I have set Activity PermissionsIndividual activity visibility = Everyone. map visibility = EveryoneGeneral PermissionProfile page = Followers

Pace per 500m exampleLap split has auto changed to heart rate. Workout analysis changes from pace per 500m for laps to heart rate some time post event being uploaded. The pace measurement time per 500m is really useful and is not replicated when converted to heart rate. It is really frustrating and I have no control over the change. it would be great to either be able to switch or at least set as a preference.  ThanksMarcus Below photo are of the same event, before and after.

I have synched my Strava account to my Peleton Tread. I get most of the data coming across fine when I run on the Tread. But what I don’t get is any elevation data which means that all my elevation data on Strava is undercooked. How do ai change this so it comes across?

My Fitbit refuses to send heart rate data to Strava. I can see the heart rate data in the fitbit app but it will not come through to Strava. Any suggestions? I’ve checked the settings on the fitbit app and HR data is allowed to go through.

 Hello, I have a problem with the location that Strava records resulting in a distance that is much higher than the actual distance I run. Today for example at some point it recorded a kilometer in less than a minute, that would make me one of the fastest people alive - which I am absolutely not. So therefore my question whether I can change this. Going on the website and pressing the correct distance doesn't work and will give me an even higher pace.. For context, this is what my map looks like.     

Could you check why this activity not showing in the feed?? https://www.strava.com/activities/15014672925Its not mute, its open to all users. 

The current algorithm that determines Top Sport for Year in Sport is inaccurate. I walked 200 miles this year, and ran 1,800 miles--yet my "Top Sport" is walking. The reason is that my runs are split up between "Trail Run" and "Run" both of whose individual count of activities are less than the number of total walks I did since I typically go for a walk in the evening. You could fix this by either determining "Top Sport" by the number of miles NOT by number of activities, or if you are intent on counting activities, then count "All Run" instead of the subcategories. Either way, the algorithm is horrible and as a paying subscriber who ran 1800+ miles, one 100-miler, 2 50-milers, and 2 50Ks this year, it's reveals a lack of seriousness on your part to reveal to me that my top sport is "Walking" in the year in review feature. 

I just updated my mobile Strava app to see the Year in Sport and it made my map feature useless. Is anyone else having this problem? In addition to having the map covered by information boxes and the headmap not being visible, the map is covered with giant white blobs. The map feature was one of my favorite parts of the app and now its useless. 

Today recorded 22k in my activity.  Actually only 14k.  And Strava even reports both.  See screenshots. 

I‘m using my Apple Watch on a treadmill which allows the Watch connection to gym equipment, i.e. the Apple watch data such as heart rate is displayed on the treadmill monitor, and the treadmill data (such as speed) is synched to the Apple Watch.  When I review the data in Apple Fitness, I see the correct data, especially the average time/km for every km. The overall time/km is also correctly shown. When I review the data in Strava, the average time/km for every km is incorrect. The overall time/km is correct. It appears that Strava gets the calculated time/km from Apple (the data the watch would assume when not connected to the treadmill) instead of the synched data from the treadmill.First Strava data (second picture with wrong data), then Apple data:

I love diving into stats, but if I'm presented with a 'Year of Sport 2025' I'd like it to include the year of 2025, not 11 months and 1 week of it. I've still got a race to do before the end of the year and I'm ramping up my training, but none of that will be captured. What's the point?

 There’s an icon for Alpine skiing, but it doesn’t work.  Uphill distance in the chairlift is included (!!) so speed is completely skewed.  Also, non-sensical segments, perhaps from summer hiking or mountain biking (?) are included in stats.  The alpine skiing icon should be removed from the list of sports that Strava “supports” until this is fixed!  The stats make absolutely no sense for downhill skiing and they are extremely misleading until you use another app to see your real stats and then figure out what the problem is with Strava.  

Some of us train for mountain races on treadmills and stair steppers. It turns out there is no way to enter elevation gain as a part of a manual activity, at least not in my Android Strava app. Can this please be fixed? 

For my pool swims or indoor bikerides I would like to add a location, like the name of the pool.Something similar as the gear option. A text field would be nice..I do not favour of putting it in the title. Difficult for selections. 

novos mapas ?

Fitness Score doesn’t seem to take into account Strava App activities (ones I only log from the Strava App on my phone) vs those I log on my Garmin and import into Strava. Eg Nov 7 activity from Strava App is not part of Fitness Score in the screenshots.  Also, the Fitness score by always says today is “yesterday” 

Hi!I'm sending this message to know if the year recap is only available on the premium subscription and to know if there will be any type of recap for the freemium accounts. Thank you for your time!Best

When using Strava on Apple Watch it does not record distance. It records all other parameters fine, route, heart rate, elevation etc. also when cycling or skiing it records distance just fine. I have tried reloading the app on phone and watch. Hope someone can help. Thanks 

Since yesterday, site is not loading, having some JS errors in console. 

When im browsing Strava Maps I can see the blue dots that indicate Community Photos.  When I click on one to view it, I just see a blue circle spinning like it's trying to load.   This is on the web version. Does anyone know what the issue could be?

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

I’ve had no profile stats for about a month I reckon. There is just a blank space where they used to go. I’ve clicked on ‘Refresh Stats’ and I get an updating popup window but then nothing ever happens.This seems to be a recurring thing Strava - get your DBAs onto this and put a permanent fix in please.Anyone else still getting these issues?S.