Ask & Troubleshoot

Hi. Earlier stratva app use to.work in my galaxy watch. Now a days i am getting message which says gettining gps fix. So i am not able to record maps details if I use this. Now when I use samsunh heatl app from mobile ot doesnt upload details in starva. Auto walk etc are uploaded. When i use samsung health run app from mobile ot uploads in strava. Why it is like this. And for getting gps fixed i have tried eveeything its not working. Reset, re install, permissions all are given

Dear Strava Support Team, I am contacting you to request the cancellation of an active Strava subscription on my account. I never knowingly agreed to this subscription and only became aware of the charge after the transaction was processed. I have submitted a refund request through Google Play and am currently awaiting the process, which is expected to take 1–4 business days. Here are some details that may be helpful in tracking my account: Amount charged: Rp 609,390.00 Device used: Android I would like the Strava team to assist me by: 1. Canceling the active subscription. 2. Reviewing this case and supporting the refund so that my funds can be returned. Please contact me if you need any additional information. Thank you for your attention and assistance. Regards,Qotru Nada Asyifa

Yth. Tim Dukungan Strava,   Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.   Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.   Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya: Jumlah yang ditagihkan: Rp 609.390,00 Perangkat yang digunakan: Android   Saya mohon bantuan tim Strava untuk: 1. Membatalkan langganan yang sedang aktif. 2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.  Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.  Hormat saya,Qotru Nada Asyifa

Is there a reason why indoor rides on zwift or rouvy do not appear to have much, if any impact on the fitness score?  When I do an outdoor ride my score usually increases by 1-2 points but never changes after an indoor ride.  I have power and heart tracking when riding indoor so not sure why it doesn't seem to change my fitness score?

I’m having a persistent issue when trying to connect Strava to my Mi Fitness app. I go to Profile → Third-party data → Strava → Connect, and it redirects me to a black screen with a spinning circle that never finishes loading. It just stays there indefinitely. Everything else in the app works fine. All permissions are correctly enabled, both apps are fully updated, and I’ve already tried uninstalling and reinstalling them, as well as clearing all data and cache — but the problem remains exactly the same. Honestly, I find this very disappointing. I was seriously considering paying for Strava Premium, but with issues like this and no clear solution, it’s hard to justify upgrading. I really hope you can look into this and provide a fix soon. Thank you.

This was from today in the morning. I was just going around a normal oval shaped small track i think its like 1/8th of a mile per full rotation. Idk whats going on and why it did that mess. Its on the second floor of a gym maybe thats why? Is it okay for me to put my phone in my pocket while strava runs? Should i put the location to always on? I also have an apple watch so this makes it even weirder since it should be more accurate. I redownloaded the app and ill be seeing if the same issue happens again tmrw.

Using DaFit app to export data to Strava but it seems that every time there is a difference of 3 hours in the time of the activity (if the workout was done at 3pm, it shows 6pm on strava when exported). Also, sometimes the the distance on strava is almost double of what it is on the app (with the start and end point tied up together somehow)How to fix this?

Let’s consider the following two fairly popular segments in my area - they are the same segment but in opposite directions:  Even though these segments are on literally the same trail that crosses the hill, one of them can be synced as a live segment and another one can’t. Both of them contain both uphill and downhill sections, but the two ends of the trails are at slightly different elevations, so it ends up having a bit more climbing than descending in one direction than in another.Do you think that it is arbitrary that Strava allows one of these two segments to be synced but not another? Does it even make sense to apply this limitation to running segments?To give you another extreme example, here is what Strava considers to be a flat segment and allows it to be synced to my running watch - this literally goes over 3 mountain summits and back down. And it totally should be allowed - that what’s makes segments so great for trail running where the terrain is inevitably mixed. But what

I’ve been using Strava on my Android phone(s) for a decade and this week the app won’t open on my Moto unless it’s connected to Wi-Fi or has cellular coverage.  If I have bars or Wi-Fi it owns just fine, if not, it doesn’t.  I deleted the app and reinstalled it from Play Store with no change.  Since most of the time my activities are remote this is a hassle!  Ideas?   TIA!

Hello,I am the developer of an Apple Watch workout app which exports data to Strava with FIT files and Strava API.Is there a way to display the Apple Watch device model in Strava like for other watches ?I suppose I have to use some specific Manufacturer and DeviceID in my FIT file, but I don’t know what to use for an Apple Watch app to be recognized by Strava API

Steps:Connect external bluetooth HRM (in this case polar’s arm band) to Apple Watch Do a workout on Apple Watch using apple’s app. Import to StravaWorkout on Strava did not contain any HR data! I do get HR data if i don’t use an external HRM though. If I look at the workout in the apple fitness app, i do see the HR data from the external HRM.I believe this is an issue with Strava only selecting the HR data from the Apple Watch source. In Health App → Heart Rate → Data Sources & Access, you can see the Data Sources, including any external HRM. Note: this happened today, but yesterday it did work.Note 2: just did a test again and seems to work 💀still weird why that one run didnt

When I sync my ski activity from Slopes to Strava, the lift ascents are being counted as ski runs. In Slopes, runs and lifts are correctly separated, but Strava merges them, which inflates total distance, time, and elevation stats. It seems Strava isn’t recognizing Slopes’ lift/run data properly.  

Hola,Tengo un reloj marca Huaweii que se vincula con Strava pero solo me deja pasar la actividad de carrera, el resto he de pasarlas de forma manual. Cuando voy al gimnasio, no me deja especificar al introducir de forma manual la actividad ni las calorías ni la FC que me ha calculado el reloj. Lo veo incongruente con que, por ejemplo, sí que dé la opción de introducir km en la opción de “entrenamiento con pesas”.Por tanto, ¿sería posible que al introducir una actividad manual se pueda introducir el dato de kcal y el de FC?Me ocurre lo mismo con natación, Strava no me deja pasar directamente la actividad y siempre tengo que volcarla de forma manual, pero al introducir los datos no puedo introducirlos todos y la actividad queda muy vacía.Gracias. Un saludo,Eva

I've been using Outdooractive (formerly ViewRanger) for several years now. I decided to sign up for Strava to check it out. It looks like it might be a better option for what I need but I'm having a little problem moving over data.I exported all my "tracks" from Outdooractive to GPX files as well as FIT files. This was a pain to do one by one, but it's done. However, when I try to import them into Strava, it doesn't bring over the title for each, which is pretty important to me. If I open one of the GPX files in Notepad++, it correctly shows the name of the track within the <name> and </name> element tags that are within the <trk> and </trk>. But it doesn't bring them over into Strava's activity for the title - instead, it just defaults to things like "Afternoon Run."Is that expected behavior? I don't want to manually have to change all of these in Strava. Can I make changes to the GPX files before importing them into Strava so it'll carry over the names of

I took an FTP test a month ago and got a new FTP. But I forgot to enter it back then. I’ve always been able to go in an enter an updated FTP in the past and apply the date of the test to the updated FTP which would then be applied to subsequent activities. That is gone. Can I do this somewhere else?

I have been working on a strava app and I have been the only tester.  I’m at a point that I need additional testers so I just submitted a request for this.As far as switching between local and staging environments, I’ve had to switch Strava Callback Domain manually between localhost and staging. Once I get approval for additional testers I won’t be able to do this manually.  Appreciate any insights for how I can make this work for both and not have to manually switch Strava’s callback domain.Thank you in advance!

I have consistently used auto-pause on rides (urban and trail) to great effect through multiple iterations of Apple Watch (series 6, Ultra, Ultra 2, Series 10) and versions of watchOS.  However about 3 months ago I noticed that auto-pause would stop with my first rest… and never resume.  This happened on my Ultra2, series 10 and now on my Ultra3.  This worked flawlessly for years… and now seems completely broken (I have not completed a ride successfully with auto-pause since the behavior started).  I ride with just the watch (as I have always with no issue).   Is anyone else experiencing this?

Hi,I’d like to know how Strava handles cases where two activities from the same athlete are uploaded within a short time interval — for example, if both have overlapping timestamps.Does Strava automatically detect and filter one of them as a duplicate?I’m asking just to better understand the logic behind this behavior when explaining it to others.Thanks!

Bonjour à tous,Depuis plusieurs jours, j’essai de transférer mon activité garmin vers strava, mais rien n’y fait. Est-ce que vous auriez une solution ?Les donnés sont bien cochés dans garmin et le lien est bien établi entre les deux.En vous remerciant,

Training load has decreased by 7 points overnight and my activity from the weekend is now showing less than at the time of upload. Paying for a premium subscription and wouldn’t expect this to happen. Please advise Strava. 

BonjourMon activité du jour s affiche sur ma page mais pas sur le fil d’actualités pourtant je n’ai pas touché aux paramètres bizarre ? Avez-vous le même problème ? Faut-il attendre ? Merci d’avance

When I go to the the map and i want to choose backcountry ski is not in the list, any ski related sport is not on the list.

I created a route, downloaded it for offline use. When I arrived at my location, there was no mobile signal so I put my device in airplane mode. I retrieved the saved route, and selected start route. The app started recording. There was an orange line, indicating my route. All good. I push the power button on my phone to turn off my screen to save battery. At my first intersection, I pushed the power button to turn my screen on, and I watch the orange line disappear. To get it back I need to press the back button on my phone to return to the previous screen in the app, then choose “Start Route” again. The orange line is back. I then turn off my screen again, and when I turn it back on, poof, orange line gone again. I go back to the previous screen in app, select “Start Route”, and orange line is back. I turn off my screen, and...repeat, repeat, repeat, for 13 miles of my hike.

My main activity is cycling. This is just a suggestion relating to the badges you give out. I like the badges - especially the monthly distance riding badges. I am not an elite athlete, nor do I regularly ride more than 30 miles in one go, so I only set out to achieve the 200k per month badge. Recently I have managed to attain the 200k badge for 12 months straight, having not been able to achieve it previously due to illness/injury, which I think is a great achievement in its own right. Why don't you give Badges for recognising 'perseverance and dedication'? No matter what distances people may set as their targets, if they achieve their target for 12 months straight, then that deserves some recognition. You don't need to stop at 12 months, what about 2 years, or 3. 5 years straight without missing a month would be tremendous for anyone, no matter what level they are at. Please give it some thought.

 Why?Goal is not accounting for all types of rides? Why?