Ask & Troubleshoot

Hi everyone, I recently upgraded from an Apple Watch Series 7 to a Series 11 and since then I’ve been having issues with how my workouts appear in Strava. When I record workouts in the Apple Workout app, they sync to Strava via Apple Health but the source always shows as “Apple Health” instead of “Apple Watch Series 11”In the Strava app on my iPhone, under Settings → Manage apps and devices, I constantly see the message “Accept permissions for Apple Watch” — even though I’ve already granted all permissions. What I’ve tried so far:Reinstalled Strava on both my iPhone and Apple Watch Restarted both devices Revoked and re-granted all Apple Health permissions (Workouts, Heart Rate, etc.) Checked Motion & Fitness permissions are enabled Reconnected Strava to Health multiple times Despite all this, the message still appears and Strava is not recognising my Series 11 correctly. Has anyone else experienced this with a newer Apple Watch model? If so, did you find a way to clear the permissi

Hi All..  I am in the early stages of creating an app to use the Strava API - I’ve got a development background so don’t see any technical issues from the API documentation.The App will NOT show a user any other user’s data apart from their own.  It will do some analysis on each activity detail (not AI or machine learning) and give some feedback - for example: “that ride/segment was particularly fast as there was hurricane speed winds behind you which gave you a PB”However, Strava’s API agreement states:No Strava Data shall remain in your cache longer than seven days. If your Developer Applications check for a resource (e.g., a segment) and that resource is no longer available from Strava, you shall remove it from your cache immediately regardless of how frequently you refresh your cache. Except for such limited caching, your Developer Applications are prohibited from storing any Strava Data or providing or displaying such data or any associated service to any third party other than th

Anyone else noticed this recent change on the webpage?I have just noticed that under 'Profile' and ‘My Stats’ activities are now being displayed  showing the activity total time rather than the moving time of the activity.I'm sure most people would much rather see their efforts recorded showing moving or effort time, rather than a total time that may include all manner of stops!Any advice on how to change back would be very welcome.Strava ‘support’ were no help BTW.

Hi. I’ve been a subscriber since 2020 and have over a hundred maps saved for my cycling. Recently what’s happening is that when I chose a saved map and press ‘Start’ the map expands to full screen and shows my location (with the blue dot) but the orange route line will not show. If I hide the zoomed-in ‘centred’ view and go back to the map the orange line shows but as soon as I go back to the ‘zoomed-in’ view it disappears again. I have tried deleting the app and re-installing but I’ve still got the same issue. So at the moment I can’t use any of my carefully planned routes - very frustrating.I’m using an iPhone 15 Pro and have the latest IOS 18.6 running (it wasn’t working on the previous IOS version either)Any ideas?

Bonjour,Je rencontre un souci concernant la distance sur un marathon, il me manque 50 mètres sur Strave et même en faisant la correction je ne parviens pas débloquer mon marathon… Savez-vous s'il y a une autre fonctionnalité pour résoudre ce problème? Je ne pense pas être le premier, malheureusement.Merci d'avance.

My map updated and now everything that isn’t a road or path is now the same green color, including water. This makes it so hard to orient yourself and find good routes when traveling. Additionally, the map is now so visually overwhelming and overstimulating. Along with this new update, when you click on satellite it just stays on this green color scheme. Is there any way to reverse this update?? Any way to change the map at all?? 

Hey, I'm asking about my payment. I see that my annual subscription for my Visa was canceled. This is €70, but I later confirmed that I'm still a student. This was approved, so a year is €35 with a 50% discount. Now I'm wondering if I'll get the remaining €35 back? Or how does this work exactly?

I’m encountering an issue with the paging parameter at the endpoint for listing club activities.I am currently running a sports challenge that uses Strava clubs to track participants' activities. To limit the activities, I retrieve all activities using the after parameter. Today, I had more than 200 activities. When I requested the activities using the page parameter set to 2, I always received the same result. It doesn’t matter if I send page=2, page=3, or another value—I always get the same data. Why?Thanks!

Yoga from Samsung Galaxy Watch 7 not updated in Strava!

I love the (relatively) new screen that pops up in the Strava app after a ride syncs from my Wahoo bike computer. I would love for that popup to also have a dropdown to allow me to choose which bike I rode.I know I can set a default bike (which I have), but I ride a few different bikes and it would be great for that screen to allow me to select one (or leave it alone if I rode my default bike). This way I don’t have to go in after the fact and edit the activity to choose the correct bike.

Over the past 3 weeks I've had 3 or 4 instances of the overall time of the run being incorrect. Distance measurement seems to be fine but, as seen in the screenshot below, the last two kms of this run made me appear like a world-class athlete (definitely not the case).I'm wondering whether this issue is to do with the strava recording or may be something to do with my phone's (Samsung S21) GPS being inaccurate. Some runs the result seems to be okay but these incorrect ones are annoying as they affect my data.Has anyone had a similar issue?  

Hi, how can I connect my honor band 9 to Strava? Everytime I try it ends with error 403 

May I ask you to add Padel as acitvityhttps://en.wikipedia.org/wiki/PadelAs of 2023, there were more than 25 million active players in more than 90 countries,according to the International Padel Federation (FIP).On the other hand, I wonder  why Racquetball is there.I have never seen a Racquetball activity in Spain, Italy, France, Switzerland, Germany and UK.https://en.wikipedia.org/wiki/Racquetball

I am trying to connect the SailingWatch app to my Strava account, but I keep receiving the following error:403: Exceeded connected athletes limit.Could you please clarify what this error means and advise me on how to resolve it so I can successfully link the app to Strava?Thank you in advance for your support.

The Quick Edit is a great feature that makes it easy to quickly edit a recent activity. But it would be even more useful if shoes/gear was part of it. Runners tend to use different shoes for different kind of runs. And tracking the shoe usage is already a great feature but it’s currently a bit annoying to have to do it in so many steps. 

Hey everyone,My ride got auto-flagged with the message: "Your GPS might have been acting up today..." I've already submitted a support request.Just to clarify, my activity data is totally normal — no speed drifting or GPS issues, and it's backed by full power and heart rate data.I also checked on the website, but I can't find the "refuse flag" button that some people mention. Has that option been removed, or is it just not available for my case?For those who've been in the same boat recently, how long did it take for support to review and fix your activity?Thanks a bunch!

Posting here rather than on the Strava Club post hoping Strava staff will see it. Checking out “New! Adventure at your fingertips – literally” email about the Mobile Route Builder and found a bit of weirdness while trying to set a test route in an area I had a problem with on another platform.  I’ve saved the route if anyone in the support team wants to check it out.  I’m in Mountain Bike Ride mode, I would like to be able to move a route off of singletrack and onto a parallel driveway ( the singletrack isn’t anything special and one end of it is garbage so it’s easier to just use the driveway ).  The problem is you can’t move the point to the driveway.  It keeps bouncing back to the singletrack.  If I try to draw the line by hand it errors with ‘Route could not update.  Try again later.’  Ideally it would follow the green highlight shown below.  The gps coordinates are  39.332827, -76.870197 if you want to see it for yourself.  Maybe I’m doing it wrong?   

When i record my outdoor rows, it displays speed and cadence but for some reason it's stopped displaying splits which is the most important but. My Garmin captures and displays this data, and it used to show on strava but doesn't now for some reason. My rowing friends still have it on their activities in strava so it's really odd! Any ideas? 

App show both miles and km measurements. One in parenthesis is something. If I bike XXkm, it could show on app as XXkm(XXmi).

I just noticed that my max heart rate was automatically changed in the app (not by me), and it caused some weird data issues: All my past activities have been updated with new heart rate zones, which are now incorrect based on this new HR max. However, the effort data (Relative Effort, etc.) remained unchanged for those older activities, so they don’t match the new HR zones anymore. For my latest activity (after the HR max change), both the HR zones and the effort score are wrong, since they were calculated using the incorrect HR max. I’ve already updated my max heart rate to the correct value manually, and even tried recalculating performance data, but nothing changed — the past activities still show the wrong HR zones, and the effort score on my latest activity is still off.Can you help me revert this change or reprocess my activities using my correct HR max value? I'd really like my data to reflect the original, accurate information.Thanks a lot in advance for your help.

I'm sensitive to screen motions and I dislike the recent app update for 2 things in particular. First, when I hit record (which is now bizarrely a play button) the map spins around to orient to north. I try to look away as quickly as I can after pressing play/record but still end up getting some nausea from the spinning. The second issue is the stupid animation that appears after an activity that says things like "way to go!" and moves around the screen. Again, more screen movement that I have to try to look away from so as to not feel seasick. I know I'm in the minority but is there a way to disable map spinning and animations? 

I use a Fenix 6S and upload activities to Strava with an Android phone.When I save an outdoor row without making any edits it saves correctly showing the pace/500m BUT as soon as I make any changes for instance to the title of the activity it switches to show Time, Distance and Calories instead which is really frustrating as it’s useless information.  I think this is part of an earlier bug with QE where it was saving the row as ‘workout’.My friend uses an iPhone and does not have this problem  as the screen shot below shows.   Links to activities are below the screenshot. https://www.strava.com/activities/15855718821   Incorrect data displayedhttps://www.strava.com/activities/15857967657   Correct data (iPhone)

Recently, I’ve been posting manual yoga activities through the app, and for some reason the time keeps being changed ahead. For example, if I select that it happened at 8pm, once I post it, the posts shows as 1am. Any tips on how to fix this? I’ve messed with settings on the app and in the website, and I can’t find anything related to how to change timezone.Thank you!

At the bike event night, when waiting to go, my Strava app stopped recording the ride. Tonight I stopped at the gate to open it up, and again the Strava app stopped recording the ride.   With any pause in movement, it appears to finish the ride.

I’ve noticed that in the activity feed, sometimes the activity shows the elapsed time, and other times it shows the moving time.For example, last weekend and this weekend I did bike rides with similar distance and elevation. On both rides I even got a new PR for my longest distance. However, last weekend the feed showed the moving time, while this weekend it displayed the elapsed time.Could you explain why this difference happens, and what determines whether Strava shows elapsed time or moving time in the feed?Could it be related to the fact that this weekend’s ride was a group ride?And finally, is it possible to choose or change which one is displayed?