Ask & Troubleshoot

Can’t find the Strava January 2026 run 300k challenge. Has this challenge gone away? 

Here’s the situation:Smart trainer connected to MyWhoosh for power/cadence/control. Garmin chest strap connected to MyWhoosh for HR. Everything works and syncs correctly with Strava after uploading ride. The problem is that I only see partial HR data in the Health app (two data points and an average HR that is close but not the same as Strava). This problem then gets replicated as partial HR data in the Fitness app and any app that pulls from Health (e.g. Bevel). All permissions are set correctly in Health and Strava. Also, when I do an outdoor run with Apple Watch using the Strava app there’s no issue. 

At the time of setting up my api application, I added 1 in Number of athletes allowed to connect and Number of athletes currently connected. How can I change this. As I am trying to use the app its giving me error - Error 401: Limit of connected athletes exceeded.

At my Samsung S24 the Strava app stops tracking the correct location when I pause to wait for my fellow hikers or watch the scenery …. Only after finishing the activity and returning back before saving it I’m able to obtain a new (GPS) position and continue tracking again. Changing power optimization, location, etc. settings have not resolved the issue. Who has ideas to solve this?

i have a android phone and whenever i go on a run i never have much problems well today i went on a run and everytime i puase and then resume my run the pace stops updating and the distance does not change. My little GPS green dot keeps moving around but nothing keeps tracking. I have restarted my phone it have checked my GPS signal which is a strong signal and I have turned off auto puase and it still does not work. My strava got a update last night and ever sense this update I cannot track any runs on my phone. Eveything on my watch works just fine but when I try to use my phone nothing seems to work after I puase and resume my run. How do I fix this? I have a android a16 phone. 

I had a Strava account that I previously had linked to my NYRR account.For some reason when I got a new Garmin and set it up, I created a new Strava account through my Apple ID, which is different than the old account I had.I did not realize I had 2 separate accounts until this week when I went to see why I wasn’t receiving credit for the NYRR Resolution Run.I can see the NYRR Resolution Run as a challenge on my old Strava account, however I unlinked my NYRR from that account, and re-linked it to my new Strava account, where I do not see the Resolution Run as a challenge. When I search for the NYRR Resolution Run through my new Strava account, it asks me to re-register, which I don’t feel like I should have to do since I’ve already re-linked my NYRR account to my new Strava account. I’ve reached out to Strava support and NYRR support, NYRR pointed me to Strava, who provided me with a generic response to check out the articles on their support

Hi, I had a new watch for Christmas and it no longer names it on my activities. It just says 'wear OS by google'. It's strange because it used to name my previous watch 4. I have tried various things like using health sync instead but it didn't help. Can anyone advise please? 

How do you remove the 3D map as the default map and make the 2D Map the default map. The 3D map does not give the perspective 

I have my Fitbit and Strava accounts linked, so runs, walks, hikes, and bike rides that I record with my Fitbit (Versa 4) are automatically synced to Strava.There are other activities with GPS tracks though that do not appear to sync.Specific examples include alpine skiing and ice skating.Currently I can download the *.tcx file for an exercise from the Fitbit app and then upload it manually on the Strava webpage.Is there a setting or configuration I am missing that would allow this to automatically sync? If this is not currently supported, can the Fitbit-to-Strava sync described here (Fitbit and Strava) be extended to include all exercises with a GPS track?I asked this same question on the Fitbit community forum (

I love diving into stats, but if I'm presented with a 'Year of Sport 2025' I'd like it to include the year of 2025, not 11 months and 1 week of it. I've still got a race to do before the end of the year and I'm ramping up my training, but none of that will be captured. What's the point?

Last year the activity display for social media was looking like this :   And now we can have that instead : Way less detail and not really showing anything except stats..That’s just really a downgrade.. come on you guys can do better at Strava’s !

Halo Saya mengalami masalah error 403. Apa yang harus saya lakukan untuk memperbaikinya? Mohon bantuannya 🙂  

Hi all,I'm building a React Native app using Expo (in a development build on Android), and I'm integrating Strava OAuth. I'm using a custom URI scheme for redirection, generated like this:const redirectUri = AuthSession.makeRedirectUri({ scheme: 'runquest', path: 'strava-redirect', }); This results in a URI like:runquest://strava-redirect I'm primarily using the mobile authorization endpoint:https://www.strava.com/oauth/mobile/authorize But I’ve also tried the standard web endpoint:https://www.strava.com/oauth/authorize In both cases, when the user clicks "Authorize", I receive an "invalid redirect_uri" error from Strava.What I’ve tried: Setting "runquest" as the Authorized Callback Domain in the Strava Developer Dashboard Setting

On the mobile app, under Progress there is a recap of the last calendar month. I’m curious if there is a way to get the recap for months older than that.I hadn’t noticed that you could download them until May 2022 and I’d like to have all 12 months of possible.Any help would be appreciated!

Ive noticed recently that on my list of activities on the Android app and the site on PC that my ski and snowboard elevation data has either disappeared completely or been wildly inaccurate if the data was recorded with a garmin watch, however any of the data recorded with the app on my phone hasn't been affected.Strangely enough once I click into the activity on the app the correct elevation is still present (see attached image). Has anyone experienced this/is there a known fix?Watches used were a garmin vivoactive 4 and garmin instinct 2x 

Hi everyone, I have had Huawei GT6Pro for couple of months now. When I go a walk I leave my Samsung phone at home and after workout it syncs with Strava when I get back home. I had no issues.For some reason the 180 Minute Sweat and the walk 100K steps challenges is not showing progress but all the other challenges are. I contacted Strava support and got some links for help, But cant figure it out, The only thing I can think of is, Do I need to take the phone with Me to count the steps through the Strava app?

I couldn’t find this question (but maybe I’m a bad searcher).  I have an app that uses my API key which works great.  Athletes can use the app and it works great.  I’m in the process of building a separate app, but notice that to setup the API it seems to only let me have one app.  I’ve looked through most of the documentation, and it doesn’t specify that I can’t create multiple apps...but I don’t want to break any ToS gothcas.  So if I have a mapping app, and a streak\data app, can I use the same API connection?  Do I need to setup a different type of profile?  Do I need to setup an additional athlete profile (that seems weird...)

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

My old activities from garmin didn't sync to Strava when i connected garmin but new activities get synced to Strava

In the last few weeks all my group activities do not display the With other riders. It just suddenly disappeared. Yesterday I rode with 12 riders, and most of them are on Strava and I follow/they follow.  but none of them show. I have deep dived into my settings and cannot see what the issue is. most frustrating.Also, I used to get AI generated ride summaries , and in recent months they also disappeared.

After uploading rides from Zwift strava does not seem to recognize that as an activity. It shows up as a 0 on my relative effort as well as in overall fitness. Does anybody know why this could be happening? well as the 

HelloWhy is my Year in Sport Cycling 500+ Miles Lower than my Statistics Total?I’ve done the login off and back on and refreshing but still the same.Is there anything I can do to change?Thanks and Happy New Year to you all!Caroline 

Hi everyone,I submitted a request form to increase the API request limit last Wednesday, but I haven’t received any response yet.I’m wondering if the Strava developer team is currently on Christmas holiday, or if anyone else is experiencing delays with request limit approvals around this time.If you’ve submitted a similar request recently and got a response, I’d really appreciate it if you could share your experience.Thanks in advance!

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

Hi,I just noticed that the Global Heatmap for my area suddenly has lost most of it's color.  It seems as it Strava is now filtering the Global Heatmap more aggressively and areas where previously I could see many routes there are now very few.  I use Strava for planning gravel rides in my area where the maps are not reliable, but without heatmaps I can't tell whether the roads are passable or not.I hope that Strava will dial back the filtering so that roads with fewer rides will also be visible, or provide controls for users to decide how much filtering to apply.-Donald