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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2048 Topics
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breikoHub Rookie
asked in Developers & API
Activity power distribution_buckets don't match athlete's zones

I'm trying to analyse how much time an athlete spends in a specific power zone based on athlete's zone.When pulling an activity with "getZonesByActivityId" the distribution_buckets values do not match the athlete zones, they are just fixed buckets 0-50, 50-100, 100-150, 150-200 ...The zones for heartrate data are correctly matching the athlete's zone but the power data is not.Any idea why this is happening? 

36
B
1 month ago
paleloser
paleloserHub Climber
asked in Developers & API
Following athletes activities

According to the API docs, an app can only fetch information about the logged in athlete. It'd would be nice if there could be a way of reading the following athletes' activities. The same way, having a proper getClubActivitiesById would be helpful too (right now this method returns incomplete information, which can't be used to identify neither athletes or single activities, as there are no identifiers).Right now, one can get this information both through Strava's mobile app, and web app, either through the user feed, or just going to the followed athletes one by one and looking at their latest activities. It would be nice if this could be replicated through the API (something like getAthleteActivitiesById, or returning SummaryActivity through getClubActivitiesById, instead of ClubActivity).These features would be really helpful for apps that aren't athlete-focused, but club-focused. For example, given an app for clubs, which is built on top of Strava and managed by a club m

13
paleloser
1 month ago
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livall_devHub Starter
asked in Developers & API
How should I increase the limit？

Hello, our app is using your API. Recently, some users have encountered an error 403 issue where they are unable to upload their exercise data to your platform. I went to your website: https://www.strava.com/settings/api Found no option to increase the limit. Should I increase the limit to solve this problem? How should I increase the limit? My current limit is 999

11
L
1 month ago
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Pv26_2Hub Starter
asked in Strava Features Chat
Strava region

I recently move from UK to the US how do I change the country to USA? 

01
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1 month ago
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jacky1019Hub Rookie
asked in Strava Features Chat
Latest activity pop-up not showing on iOS

Hi, I recently learnt from my wife that Strava shows the following pop-up which allows her to quickly edit her latest activity, which is a feature I've been longing for for ages, as I've multiple bikes that I need to update my every single activity to ensure I chose the right one.However, this pop-up is not showing for me. We're both using iOS, though she's using iOS17 while I'm using iOS18. I don't think that matters though. I can't seem to find any setting in Strava for this though, nor find any feature announcement from Strava on this. Can anyone shed any light on this? Thanks in advance! 

06
J
1 month ago
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whanHub Starter
asked in Strava Features Chat
Error when viewing segments on maps

I would like to report an error when browsing segments on maps (https://www.strava.com/maps/segments PC web version) when a person is blocked. When we select segments on the map and then the KOM belongs to a blocked person, it is not possible to enter such a segment. The browser throws an error or displays a white page (each Chrome, Firefox, Edge). Please fix the error, I don't need to watch the blocked person, but I would like to view the segments 🙂

01
W
1 month ago
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mindeasyyHub Rookie
asked in Strava Features Chat
Can Strava track treadmill or gym stationary bike activities?

I am currently doing my workouts in a properly air-conditioned gym to avoid excessive sweating, which can be harmful to my head since I underwent a hair transplant last week. I must track my workout and other activities as I need to monitor my daily energy and calories burned. However, I am working out in a static location where my GPS location remains the same. Can you suggest a suitable mode for tracking my activities in Strava?

104
M
1 month ago
D
DrDhoomHub Starter
asked in Strava Features Chat
Activity Feed

I'm not since when, probably about a week, that my activity feed only displays today activities. The android app and browser appears to have the same issue.

11
D
1 month ago
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tgsingerHub Starter
asked in Strava Features Chat
features of different types of activities

Strava has voice notifications for mileage in some but  not all activities.  I like to know when I hit each mile when I'm walking and hiking, but that feature is only enabled for running.  Can that be changed?  In addition, auto pause works well for cycling, but is not available for walking or hiking.  Can that also be changed?  I note that the Nike app has both of those features.

01
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1 month ago
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RometrunsHub Starter
asked in Strava Features Chat
Cannot edit workouts

Help! I have been running every single day for a year soon and I' trying to edit the headlines 1/365 to 365/365, but I'm getting an error now, anyone has the same problem? 

01
R
1 month ago
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CosmoRidesBikesHub Starter
asked in Strava Features Chat
Double billing...how can this happen?

My wife has been billed for two memberships.  Ticket submitted but no response...other than standard, we received it.  #3049718  Looks like it's for the past two years.  I'm not sure how this could happen and we'd like an answer before it gets charged back....and happens again.  Thanks

01
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1 month ago
Z
zerofundsHub Starter
asked in Strava Features Chat
Only one person in my feed issue

I follow about 40 people on strava, never had an issue. I followed a new person and now all I see is all their activities and no one else's. Any ideas? Obviously if I click on my feed, all my activities are displayed. 

01
Z
1 month ago
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SebcapsHub Starter
asked in Strava Features Chat
Heatmap Gravel is empty

Hello everyone, I don't understand the recent evolution about the gravel Heatmap. I had a lot of traces around my house, the gravel heatmap was rich. Right now, it's empty. It was possible to trace a track thank to heatmap but now it's just impossible. It's a shame.Do you have the same problem ? The heatmap works  only near the big gravel spot . Thank you for your help.SC  

01
S
1 month ago
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general2000vnHub Rookie
asked in Developers & API
Is webhook functionality currently unavailable?

My app was down for several months (because free running challenge for my staff union only held in 2 weeks very 6 months).Recently I bring up my app server, make little changes, and create test activities, but those new activities does not automatically push to my app.Those test activities are successfully fetch manually, but not via webhook.I added log to my app to see webhook is triggered, but there is no log at all.I use Postman application to retrieve Subscription, it's fine. However, I can not delete that subscription. If I tried to subscribe new webhook subscription (using Postman), I receive a webpage with something like below:<!DOCTYPE html> <html> <head> <title>Strava is temporarily unavailable</title> <meta http-equiv='Content-Type' content='text/html; charset=utf-8'> <meta name='viewport' content='width=device-width, initial-scale=1' /> <meta name='robots' content='noindex' /> <link href='http://strava.static.s3.am

17
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1 month ago
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SlatchleyHub Starter
asked in Strava Features Chat
Hiking speed in mph

Suddenly hiking speed in mph on the main screen has been replaced with steps. Analysis shows pace which is not something hikers care about. Segments show mph but not the entire hike. Can’t imagine why this change after all these years

04
S
1 month ago
V
vieldaniHub Rookie
asked in Strava Features Chat
The Club Page's picture has different proportions between App and Web version

I'm trying to set an informative picture in the top of Club page. But it's very difficult because for the web version, the page is cut. In the App the picture seems ok as expected.The result should be the same for App and Web.I suggest to uniform the picture results between App ad web WEB:APP: 

01
V
1 month ago
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pacorobHub Rookie
asked in Strava Features Chat
Incorrect PR / PB notification message second best run for a third best run on certain distance

I've noticed that the notification of a PR / PB isn't correct when I've ran my third best PR / PB on a certain distance it shows in the notification it's second best, while in the distance PR / PB overview it does actually show as third best. 

01
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1 month ago
A
Andy1Hub Rookie
asked in Strava Features Chat
Illegal segments

Is there a way of flagging an illegal segment, e.g.Clearly states cycling forbidden,without actually riding the segment yourself illegally? I know a few illegal and dangerous to Walker segments that should be flagged but I seem to only be able to flag ones I've ridden

07
A
1 month ago
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EruannoHub Starter
asked in Strava Features Chat
Reimporting workout from mi fitness

Hello,During a recent workout, I encountered an issue with the Mi Fitness app failing to synchronize the GPS track from my Mi Band 7 Pro. By the time the problem was resolved, Strava had already synced the workout without the GPS data. Consequently, I now have accurate information with the track on Mi Fitness but not on Strava. Is there a way to manually trigger a sync? I'm concerned that deleting the workout on Strava might only make it invisible, with Strava still retaining the record of having downloaded this workout.

66
E
1 month ago
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pacorobHub Rookie
asked in Strava Features Chat
Add option to see total kms that I ran (running) this year

I've noticed when I check profiles of friends on Strava that I can see on their Profile the amount of kms they have ran this year (e.g. 2024). However when I do the same for my own profile this doesn't appear. I can switch between week, month, year on my profile but even when I set it to year only the stats show per month but no total amount of kms is shown. Can this please be added. 

02
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1 month ago
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Willy64Hub Rookie
asked in Strava Features Chat
Import activity from GPX file from app for mobile phone

Hi everyone,is it possible to import an activity using the app for mobile phone from a GPX file ?I can do it from PC but I don't know how to do it from app for mobile phoneTHXWilly

16
W
1 month ago
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Jooster79Hub Starter
asked in Strava Features Chat
Calories burned not showing on Strava

My last 2 walks are not showing the calories burned, yet prior to those that has always shown on my activity feed. I’m not using a different device so I’m confused as to what’s happening? My other activities: indoor and outside cycling are showing calories. Has anyone else experienced the same and if so how did you rectify it? TIA

79
J
1 month ago
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m_chihirovHub Starter
asked in Developers & API
No more "duplicate of activity" response

Few days ago we encountered weird problem: there is no more "duplicate of activity..." message from server, even when sending the same activity multiple times. I've found this post at forum, which is pretty similar, but we have this problem on different accounts, where it was working before. Were there any changes in API? If not, what could be the problem?

00
M
1 month ago
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MauroHub Starter
asked in Developers & API
List of domains that the application uses

Hi All, I am looking for the list of domains that the application uses (e.g., api.strava.com, etc...) or a list of IP addresses for the application. I need it in order to detect the traffic originated from Mobile users to Strava and allow this traffic while stopping all the other. Many thanks for your help. 

08
M
1 month ago

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