Ask & Troubleshoot

Hi, I started noticing in the recommended "Who to Follow" section the title, "Fan favorite on Strava" below a person's name. When did this start and honestly, can I hide this concept? My issue is that it feels like Strava is rewarding the person who follows few people and has a lot of followers. Like someone who follows 30 people but has 3000 followers. Also, some "fan favorites" haven't posted in over a year; so they are "ghosts" who had a lot of followers. Anyway, the whole "Who to Follow" isn't something I care to see but mainly due to this "reward the cool kids" concept. Thanks for reading and any help.

I’m wondering why my follower and following lists are no longer in alphabetical order?

Its a shame, strava is bowing to the facists US Leader and goes in line with all the big tech lackeys, licking Trumps boot. Strava says in the original post to put those maps back online:“Thanks for your post and sharing your thoughts. We’re not currently able to consider this idea and it will be moved to a status of Not Currently Planned.”It was there, so it only needs to be switched on. It always starts like that in dictatorships.

I usually ride emtb and record my rides with older Garmin Edge Explore. It only has Ride, no eRide. After Garmin transfers data to Strava I change/edit it to emtb ride. Usually segments change to emtb but not always. I have tryed to change back to eMtbRide->Ride->eMtbRide. Does not help. Any suggestions how to edit Ride to get emtb segments? 

I’m on the second month of paying for a subscription but no subscription is active. I’ve put in multiple tickets but none have been answered. I’ve uninstalled and reinstall the app and I’ve even tried the restore purchase as multiple times.

Please help.I had no idea my free trial on Strava had ended and I was being charged . I have requested a refund , please can this be accepted as I cannot afford to pay for a subscription when I have not even considered using the app, this is really important, especially as Strava failed to notifiy me of any upcoming payments

Hi,I’d like to know how Strava handles cases where two activities from the same athlete are uploaded within a short time interval — for example, if both have overlapping timestamps.Does Strava automatically detect and filter one of them as a duplicate?I’m asking just to better understand the logic behind this behavior when explaining it to others.Thanks!

Is there a feature making it possible to sort and filter according to the most used activity times? The activity types most used should be always shown on top?

How do I find instant workouts on my android strava app.  My husband has it on the top of his home feed (apple phone) but mine doesnt seem to have that feature on either the app or if I log in on the computer. 

I somehow clicked okay to move to use of a one-time password to log in, but it is less convenient and requires more steps.   how do I switch back?  There is no longer an option to change password in settings, only change email -- and I want to keep the same email.Thanks

Management: If an activity has been flagged, it should be removed from "best efforts" on the member's profile page... one would think! But it's not, here's an example: https://www.strava.com/activities/1647252235/overview The guy almost certainly recorded an airplane ride as a bike ride and uploaded it. Airplane speeds now show as best efforts on his profile. Thanks.JBW-Florida (he/him)STRAVA | User Community

I like doing long exploratory rides….  the biggest challenge i have is mapping routes, particularly when the area is not familiar. For example. right now I want to create a route between two specific locations, i have never been there and its about 100 miles apart. So getting lost is a huge possibility, and when doing long rides…  a small mistake can cost hours.  It would be great if there was a feature where i put in location a, and enter location b)  enter the type of terrain, gravel, road, cycle path etc… and bike type road, gravel, mtb etc…. and it creates a route for me, as close as possible to the terrain / bike type, using say heatmaps for popularity, which i can use on my bike computer. 

Videos get blurry in Strava. Looks fine before upload to Strava, and looks fine if uploaded and watched at Google Photos. 1080 60fps or 30 fps. Have not tested 3k yet. Any solution to this? 

saya ingin melakukan pengajuan pengembalian dana sebesar Rp.549.000 untuk langganan saya selama setahun.saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis.uang saya yang digunakan hasil menabung saya dari uang jajan sekolah dan untuk kebutuhan sekolah sehari-hari saya,saya berharap pengajuan ini bisa di penuhi karena mengingat saya masih pelajar dan karena transaksinya terjadi atas ketidaksengajaan dan tanpa sepengetahuan saya TERIMAKASIH 

app crashes as soon as I open it. I just got a replacement pixel 9 and transferred everything seemingly successfully, but Strava app will not stay open.I uninstalled, reinstalled, restarted phone. Nothing helps.

There is a new bug associated with a recent app update: When you visit a Club Event in the app, links are no longer clickable or highlighted.  EVEN WORSE: You cannot highlight text, which would at least allow you to copy-and-paste the link into a mobile browser.  To summarize:  Event description links cannot be clicked, whether they are links within Strava or internet links!  The text of Event Posts cannot be highlighted or copied.  The Event text is effectively an image of text that cannot be interacted with in any meaningful way.    *** THIS IS A HUGE ISSUE FOR CLUBS ***We need people to be able to click the link to sign liability waivers We need people to be able to access our website, so they can review our ride guidelines We need to people to access map links, so they know where to… gather at the start, park their cars, or where the end-of-ride meetup is going to take place.[Side note:  I do

Hi, A recent activity, ride, is not appearing as usual on club leader boards. I’m a long term user & have not had this issue previously. I have tried changing the activity type then changing back with no success. Any advice welcome.Thanks

hi. previously, my strava account link with Zepp account and watch. Now, im trying to link my new coros watch with strava account, following the step provided by coros via link. But not working. how to sync my new coros watch? 

Is it possible to disable everything goal related? It seems incessant lately. I signed up and pay for an app to record my activities. I couldn't care less about the screen wasting goal suggesting and constant artificial validation.

The Relative Effort screen currently shows no more than the weeks first 8 activities. There should be no limit.

I used my Garmin Edge MTB in Downhill mode for the first time as I was using an uplift serviceIt is supposed to operate like Apline Ski - where it just disregards the Uplift sections.This is fine in Garmin Connect - but when it moved over to Strava it has been flagged and I cannot view any segment data.It is including all the uplift as recorded activity.Anyone else had this issue? Limited info on the web and Garmin support have said ask Strava… who haven’t responded... 

I started using Strava for recording rides and leaderboard features, but I’ve stayed for the route planner, frequently telling people how great it is compared to RidewithGPS and Komoot, largely for the heat map but also just for the general flexibility and resilience: base map doesn’t recognise a trail or track? No worries, just switch to manual.However in recent months it has just gotten worse and worse, to the point where I’m now plotting in RidewithGPS and only still using Strava because I’m too lazy to synch RidewithGPS with my Garmin.Issue 1: I have to use manual mode more and more, on large sections of trail which e.g. RidewithGPS will snap to. These are typically very minor singletracks but in my experience these are some of the best trails and a total pain to plot manually.Issue 2: I’m now having to use manual mode even on some roads and tracks which Strava used to snap to! So either the base mapping has changed (someone has changed ‘all vehicle tra

When I log in the dashboard, activity feed is just completely blank. I've tried clearing cache, cookies, logging out and in and even tried another browser and it's the same, the page just doesn't load (see screenshot). It's been like this for a week now and is becoming quite frustrating, i basically can't use Strava now I’ve then been to try to submit a support request, and the support request system is also not working properly for me, so now I have no idea what to do or who to contact (does anybody from Strava monitor these posts?)

When I go to share my activity it doesn't give me the option to share a transparent clip of my stats, it only shows a link URL. I've tried removing my privacy restrictions, reinstalling etc but not joy. Any advice?

HeloSince today I can't give kudo's anymore. A few hours ago I still could but now no more. Can anybody tell me why ?ThxBart