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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2107 Topics
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bblakely14Hub Rookie
asked in Strava Features Chat
(RESOLVED) Can't Opt Out of Personal Information Sharing with Third Parties

Had to accept new privacy policy when opening the app and then when I went into settings to opt out of sharing my personal info with third parties (because it shares it by default), I was unable to opt out. If I turn it on to opt out, it immediately goes back off when i come back into this setting and says network error. I am currently not seeing a way to stop sharing my info with third parties on the web for my account so it appears there is no real way to opt out of sharing my personal info with third parties.

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1 month ago
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ilpostinoHub Starter
asked in Strava Features Chat
Red-ish line that shows path

I have this memory that in previous versions of Strava if you followed a route the track of the route was given by a red or orange line. When I walk in the outback, I often put the trip into Strava as a route, so I have a backup in case I am unsure where to go. I have the version for Android, and this line doesnt appear anywhere and I dont see any settings where I can turn this on. Is the line still a thing?

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1 month ago
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brobertsonHub Starter
asked in Developers & API
Single waypoints

Strava indicated that when they were taking over the Fatmap platform that all features of Fatmap would be available on Strava.  I cannot for the life of me figure out how to mark a single waypoint as I could in Fatmaps.  I have to create a route in order to create ANY waypoints.  For example I would like to mark a potential trail head.  That is it.  I don't want a route.  I could do that on Fatmap.  I cannot on Strava.  This is a simple function that in my opinion would make Strava much more appealing and user friendly.  Is there a way to do this or is this something being incorporated in the near future>

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1 month ago
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krasterHub Starter
asked in Strava Features Chat
Delete all activities upload before a certain date

Hello, recently I've started using a Garmin forerunners for my running activities. Since I was using a smartwatch with poor GPS all activities in Strava regarding this old smartwatch should not be considered valid. I would like to delete all activities regarding this old smartwatch:- either deleting all activities before a certain date- or deleting all activities coming from zepp app sync 

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1 month ago
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truetoeHub Rookie
asked in Strava Features Chat
What happened to saved routes on Android?

The new route planning functionality on Android is nice and all, but now I can't seem to find any of my saved routes, including new routes I created using the new interface. Did this relocate in the app, did it go away altogether, or is it user error on my part?

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1 month ago
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DoddHub Starter
posted in Strava Features Chat
[KNOWN ISSUE] App will only show me about twenty of my saved routes.

Hi. My name is Dodd. I’m new to the forum but have been using Strava for about six years. I’ve got a bug on my app that will let me view only about 15 or 20 of my most recently saved routes. I can see that the other routes are there and the app will let me scroll to them for a second but then kicks me back to the latest 15 or so. I’ve contacted support but they were not able to help and closed my ticket. Has anyone else experienced this?  Thanks.  ps  I can see them all on my laptop, not on app, iPhone. 

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1 month ago
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gusgus190Hub Rookie
asked in Strava Features Chat
(RESOLVED) Segment creation not working / Not Saving Created Segments

Strava says "Segment creation in this area is disabled because it has been identified as private property, having restricted activity access, and/or other reasons" Support site says it's a known issue and they're working through it, is anyone else having this issue? Hopefully it'll be fixed soon!

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1 month ago
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AEROGUEROHub Rookie
posted in Strava Features Chat
My Routes Update, Sept 2024

I noticed some changes to My Routes.  1) The biggest problem i have with the route planner is when switching from shortest distance to most popular.  Please allow that switch to take effect from the current waypoint to the next (like you do for manual mode) OR from the point you selected that option going forward, as opposed to applying that method of routing to the ENTIRE route.  I spent an hour crafting a route and couldn't get it through an alley (it did a 2-mile circuitous loop to the next way point), when i switched to shortest distance it REROUTED MY ENTIRE ROUTE.  Ouch.  2) Please allow us to delete waypoints from the list on the left again!!  Bring that back!3) It is a small issue but kinda frustrating: we used to be able to grab a part of the route between two waypoints and drag it through a particular place. But now the planner cannot process that action, and the route gets discombobulated and jumbles the route (hence the reason we need

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1 month ago
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reganfreemanHub Rookie
posted in Strava Features Chat
Request for better communication re: community safety/hidden link issue

Hi all,I've noticed a lot of comments lately about missing or hidden links while using Strava. After checking here, I saw Community Manager Marya's post explaining that the links are being filtered to maintain community safety. (https://communityhub.strava.com/t5/strava-features-chat/upholding-platform-safety/td-p/45352)On behalf of many in the community, I want to say thank you for addressing this, but I also encourage you to share this information (there is a safety issue, & we are working on a fix) within the app itself. There is a ton of confusion about this.The Community Hub, while passionate, represents only an incredibly small group of power users. Most people simply think something is broken on your app. A little transparency would go a long way, and I’m sure you’ll receive plenty of support as you work on a solution.Thanks!good luck 🙂 

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1 month ago
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knootersHub Starter
asked in Strava Features Chat
Reporting too many entries

I like to create segments for my runs, so I made a few on a trail near a local lake. Now, the interesting part, is that so many of the best runs obviously are skiing acitivites, given that the pace is sub-2min/km here and there (typicall steep downhill), in the middle of winter with snow and ice everywhere, and pacing in general makes much more sense to skiing runs (like, way more variation than you'd typically have during a run). So, I reported as many as I could of them, to clean up the rankings, but now it won't let me report more.I guess I will eventually be allowed to continue, if I bother, but isn't there anything that can be done that's a bit more efficient? It's not a matter of life or death, of course. If there are rankings, they deserve to be as correct as possible.

231
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1 month ago
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Yannick_AHub Starter
asked in Developers & API
Strava ticket #3054295 Pb de Publication Page de Club

Suite au problème rencontré sur la page Strava de notre club, vous nous avez répondu (message ci-dessous) que vous aviez supprimé la possibilité de mettre des liens. Que proposez-vous comme solution ?Communauté Strava -Récemment, notre équipe a été confrontée à une campagne soutenue de contenu inauthentique publié sur la plate-forme et, par conséquent, nous avons pris certaines mesures nécessaires pour protéger la communauté. L’une des nombreuses mesures que nous avons prises consiste à filtrer les liens sur plusieurs surfaces d’applications. Cela était nécessaire pour protéger la communauté contre les contenus préjudiciables et violants. Nous reconnaissons que cela a eu un impact sur beaucoup d’entre vous. Nous sommes également conscients que des non-liens ont été inclus par inadvertance dans ce filtrage et nous nous excusons pour les perturbations que cela a causées.La sécurité des communautés est notre priorité absolue, et nous prendrons toutes les mesures nécessaires pour les proté

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1 month ago
veronicawinston
veronicawinstonHub Starter
asked in Developers & API
How do I set up Glance on my Android Lock Screen?

Having trouble setting up Glance on my Android Lock Screen. Need help Any tips or step-by-step guides?

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veronicawinston
1 month ago
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znerkenHub Rookie
asked in Strava Features Chat
Bug: still no ios18 icon for Strava. Cmon?!

In iOS 18 icon art should update according to the user customization of either dark, color or standard. All my other apps had this updated and ready to go by iOS 18 release date. Strava however, still hasn’t fixed it. Cmon!!!

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1 month ago
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tuannguyenhoangHub Rookie
posted in Developers & API
Urgent API Program Review

I have an Application API (old version, athletes not limited) used in our system to build Running Challenge in my company. For now, Strava API apply Number of athletes allowed to connect: 999 but my company over 2500 staffs. Many people cannot link to their Strava account.I've completed the form STRAVA API PROGRAM SUBMISSION FORM already. Hope Strava Developer Admin can see and approve my request. Our Running Challenge is opening for registration and starting soon. Please help. Client ID: 90924

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1 month ago
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harrylonsHub Starter
posted in Developers & API
API Review form response time

Hey guys! I just filled out the API program submission form for my app. I was just wondering what the typical response time is like? Super excited to share my site with friends! Thank you!

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1 month ago
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malexejevHub Starter
asked in Strava Features Chat
Bug: letter case changed for model when Gear is saved

web UIProfile / Settings / Gear / pick some shoes to changeupdate brand to ASICS, model to "Novablast 4 Yellow"saveitems is saved as "Novablast 4 yellow" ("y" is small, not uppercase)Change happens on server, not in web client, I checked.Before it worked without modifying case, and in case it was a newly introduced feature (by any chance) - other gear in my list was not updated.Please fix )

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1 month ago
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MARSHHub Starter
posted in Strava Features Chat
How long does Strava support take to email you back?

Just want to check if anyone know how long it takes for strava to reply to a support ticket? its been 2 days now and not sure if my ticket is still open and if i followed the right steps. 

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1 month ago
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KulahpacHub Rookie
asked in Strava Features Chat
Pixel watch question

Hello. I know this maybe a dumb question but I don't see an answer in here anywhere. I have a pixel watch 2 I use while running. Now I cant find the info but somewhere I thought I read the pace it shows on the watch display is that of the current mile, not the average per mile over the entire running event. My question is does the pace shown on the Strava display on the pixel watch 2 show the average per mile or the current mile pace.  Thanks 

211
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1 month ago
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ClementDHub Starter
asked in Strava Features Chat
Acitivies PR not showing

Dear Strava community,Since several activities, I no longer see my Segment PRs on the activity overview, both on the mobile App and on the desktop web page.You can find an example below of an old run with PRs showing on the overview.And just today, I did a new segment where I made a PR:And this doesnt appear on the overview, and I cannot find out why. I did check all privacy parameters, made everything public, tried to Refresh Activity Achievements but nothing appear to work. This is quite frustrating as I used to like seeing on the overview when and where I did a PR, now I need to open every segment to see what I did.Do you have any idea what could be wrong and how to fix it?Thank you in advance,Clément

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1 month ago
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ivanagetfit12Hub Starter
asked in Strava Features Chat
Activity Notes Not Saving

On my most recent activity, every time I try to enter notes and click save. It doesn't save to my activity. Can you please look into this? Thanks!

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1 month ago
PinkChick
PinkChickHub Starter
asked in Strava Features Chat
Activity Title / My activity names have changed

I like having my activity distance in the activity title. I just noticed it has now been removed from my activities. For example: My entered title: 2.2k - Easy Neighborhood Run Strava changed to: - Easy Neighborhood Run If I enter as "2.2 - Easy Neighborhood Run" it does not get changed.   

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PinkChick
1 month ago
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DarkHub Rookie
asked in Strava Features Chat
How long it takes for strava support to reply?

Hey,It's been more  than a week since I submitted a support request and still no response.

2111
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1 month ago
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trwellsHub Starter
asked in Strava Features Chat
Advanced Edit

I note the new "quick upload" feature on Android app.I'd like the option for it always to default to "advanced edit" as I always add additional information not available in the "quick upload." Thanks

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1 month ago
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PololucaHub Starter
asked in Strava Features Chat
Tracce a tavolino / Traces at the table

Come faccio a tracciare un percorso a tavolino? TRANSLATION: How do I draw a route on a table?

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1 month ago
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kleinpetrHub Starter
asked in Developers & API
Get Advanced Metrcis via API

Hi,I would like to integrate and display advanced metrics for Subscription users in our application, such as Fitness Score, Relative Effort, Training Log, etc., to provide a fitness summary, send notifications, predictions, and more.However, I couldn’t find a clear endpoint for this in the documentation. It seems like I might need to retrieve all activities, count their relative effort (which appears to be tied to the `suffer_score`), and then manually calculate the values. But I would expect there to be an easier method.Could you please clarify if there is a more straightforward way to achieve this?Thanks for your help.

50
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1 month ago

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