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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4189 Topics
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jopaterson777Hub Starter
asked in Strava Features Chat
Family subscrition. Invitees being told they have to live in same country ..when they live at my address ?

I took out a family subscription and invited my daughter and son and law, who live at the same address as me.  However they are being told that they cannot join as they need to live in the same country as me ??  Anyone else had similar issues ? 

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Jana_S
Superuser
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offpiste_reeseHub Starter
posted in Strava Features Chat
Strava saved routes won't load on iOS

I want to download a route to an iPhone for use when offline.  I have done this before on this particular device.  However, now when I go into my Saved Routes, I see the list of routes, but none of them will open when I select them.  Nothing happens when selecting any of the routes.  I can go into record and select a saved route and it opens, but if I'm offline, this won't work.   Any suggestions?

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Lola
Community Manager
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Tline37Hub Starter
asked in Strava Features Chat
Unable to create club event - entries blank out after saving

After entering the event details - route, title, date, etc. and clicking save, all fields default to blank and I’m unable to proceed.

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TusatweHub Rookie
asked in Developers & API
Create club by strava api v3

Hi all i was looking how to create a club via apiIm watching the swagger but the method POST for `club` doesnt existshttps://developers.strava.com/playground/

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Pmurph1xHub Starter
asked in Strava Features Chat
Cant hit Pause with new Strava interface?

I wear my iPhone in an arm band holder with a see through touch sensitive screen. However with the new interface I can’t hit the pause button through the arm band protective screen. The pause button is lower on the new interface.      Anyone else have this issue? I lose “precious🤓” seconds taking it out of the arm band to hit pause during splits or at the end of a run.  

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AFlagaHub Rookie
asked in Strava Features Chat
Timeline

Why is there such a chaos in Activities timeline? They seem to be ordered haphazardly. Activities from yesterday are much further on the time axis then from, for example, several days ago. It seems not to make any sense.

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PlagueFitnessCanadaHub Starter
asked in Developers & API
Error 403: Limit of Connected Athletes exceeded

Hello Strava,I have been creating an app for my running community for my hometown. The purpose of the app is that users can find details on run clubs that are within the city limits and be able to import a reminder on their calendar from the app. I thought it was a fun idea to have them be able to connect to Strava through the app and have their fastest time displayed on the app  for recording and visibility for the user. With my testing, i am getting an error 403: Limit of connected athletes exceeded.  Does anyone have an suggestions of how to make this work? the amount of people who would be using this app would probably be a max of 400 people. 

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Jan_Mantau
Superuser
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saurabh_17Hub Rookie
asked in Devices and Connections
App Crashing on Manual Import After iOS Update

Hi all,Ever since updating my iPhone to iOS 26 and apple watch to watch OS 26, the Strava app has been crashing every time I tap “Import Activity.” Automatic uploads are working fine. Manual imports via the app cause an instant crash. I’ve already: Restarted my iPhone Reinstalled the Strava app Checked/re-enabled Apple Health permissions Created a support ticket and sent detailed app logs Reached out on both email and Twitter to @StravaSupport (no response yet) Is anyone else facing this issue after the recent iOS update?Any workaround or confirmation if a fix is in progress would be great.Thanks!

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elliott_holt
elliott_holtHub Rookie
posted in Strava Features Chat
Make Segment Creators Visible (Feature)

Don't you think it would be cool to see who actually created each segment (and to have that person's name displayed on the segment detail page). Strava is about the social connection among users, and this feature would increase that social aspect.A reason to have this feature is that if there is an issue where a segment on a trail/road no longer matches the exact trail/road section due to modification of that trail/road over the years. It would be a lot better if that existing segment could be deleted and then re-made with the updated trail/road. This would allow people to know who the segment creator is and contact them to delete the current segment so an updated one can be created to match the updated trail/road. I do not like the idea of creating a new segment as is (with the old segment still in place), as this would be confusing and not look very good on the map.Another reason to have this feature is if the original segment creator can't be bothered or is no longer

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BarnesyHub Rookie
asked in Devices and Connections
App crashing on open [android]

Cannot open app. Splash page with Strava logo shows up then app immediately closes. Have tried clearing cache and data. Uninstalled and reinstalled app. Still crashing. Android error message states there is a bug in the app and it cannot open. Android v12. Strava v424.12

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NuciferHub Starter
asked in Developers & API
connect to kiprun

I tried to connect my strava at kiprun of decathlon. But it say that too much people have allready do that, I cant do it because of the kota. If you have seen that or know what to do, I am interested. (Sorry for my english). Thank you

622
Jana_S
Superuser
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ThortuHub Rookie
asked in Developers & API
connect

When i want to connect my strava to an other app to transfer my runs from there (app Decathlon)It work but since today 17 august 2025I cant connect bc strava told me that:Strava Error 403: Logged-in athlete limit exceeded This app has exceeded its logged-in athlete limit. If you are developing this app, contact Strava Developer Support to learn how to request an increase in your quota.

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Jana_S
Superuser
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EmereciasHub Starter
asked in Devices and Connections
Strava took pause time into segment

I have a bad time in my segment because Strava took my pause time. my activity was uploaded from Garmin Forerunner 955Strava could fix that?This is my activityActivity and this is the segment is  El Triunfo - Entronque Todos Santos

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Jan_Mantau
Superuser
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JillzHub Starter
asked in Strava Features Chat
Kudos on activities

Hello -Experiencing an issue with kudos - when I give kudos to friend’s activities my kudos don’t appear on the related activity.  Could you please help me with this? Thank you! 

361
Jana_S
Superuser
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WurfyHub Rookie
posted in Strava Features Chat
[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. We appreciate your patience. Hi just tried to create a route for tomorrow in the app and it can no longer create routes. Does anyone know how to do this now?

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manuLimaHub Rookie
asked in Strava Features Chat
Pace shown in the Share Activity is wrong

A few runnings activities have conflicting pace information. In the activity summary I see the right information for the pace. When I go to the Share Activity the pace for some runnings are wrong. For instance, I did a 10km with a pace of 7.09 km/h, in the Share Activity it shows 1.59 km/h.I already logout / login, uninstalled / installed and nothing changes. Attached a few pics.

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jdiggity1978Hub Rookie
asked in Devices and Connections
Strava pulls my ride data from Garmin connect and massively reduces ride duration.

I am using a Garmin Enduro 3.I have selected every second recording on my Garmin.It accurately records my ride duration.Strava pulls the data over, shows every ride to be a lot shorter in duration, which in turn incorrectly shows my average speed to much quicker.Other data, such as elevation gain and distance is pulled over to Strava exactly as shown in Garmin.13/8/25: Garmin bike ride duration: 1 Hr 14 Mins 30 Secs. The same ride on Strava shows as 46 Mins 30 Secs.10/8/25: Garmin bike ride duration: 2 Hr 10 Mins 17 Secs. The same ride on Strava shows as 1 Hr 35 Mins 16 Secs.9/8/25: Garmin bike ride duration: 3 Hr 57 Mins 41 Secs. The same ride on Strava shows as 2 Hr 28 Min 56 Secs.Does anyone have any idea how to fix this????Why is Strava messing up my ride data when the ride was recorded using a Garmin device?Strava is just a 3rd party social platform which should display users activities.I am not using Strava app to record the ride so I don’t understand why they are messing up my r

1509
Jana_S
Superuser
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Lena_sHub Starter
asked in Devices and Connections
Rides do not sync from Apple Watch

My rides do not synchronize to my Strava account from my Apple Watch anymore. I can see them in the overview, but nothing happens after using the “importing”-function.Runs and other workout types work as usual. Does anyone has any idea how to fix that? :)

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lukas_45Hub Rookie
asked in Strava Features Chat
Route building in automatic mode

Hey guys, I am trying to create a route, but automatic mode won't let me use one part of the route and offers detour (that does not make sense). Where does the Strava get the info from, there was a closure in that area some months ago, but it is open right now. thanks

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davidmarks206Hub Rookie
asked in Developers & API
Where is total_descent or steps in the activity Json

I walk and ski.  On the app and website for skiing it shows the descent labelled vertical. On the app and website for walking it shows the steps.  But neither the API nor the JSON I get from the activity end point has this metric.Thoughts?  Where can I get it? DAvid

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Charline HutinHub Starter
asked in Devices and Connections
Decathlon Connect transfer activities to Strava

Hello, I’ve just bought a Decathlon CW500 cardio watch and I’m trying to connect it to my Strava account, but an error message appears saying that there are too many athletes connected and that the quota needs to be increased. Who should I contact? How can I successfully connect the two applications? 

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CMarioHub Starter
asked in Devices and Connections
Sincronizar IGSPORT - Garmin

Hola ¿Hay alguna manera de sincronizar automáticamente las actividades realizadas con IGSPORT o con Garmin y que mediante Strava se actulicen de manera bidireccional en los sitios de IGSPORT y Garmin Connect ?  

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Island BoyHub Starter
asked in Strava Features Chat
Adding mileage to synced Indoor Ride

I use an indoor exercise bike regularly. Until recently, I added is as a manual activity and could record the distance ridden according to the display on the bike. I now have a Samsung Galaxy watch and installed Strava on it. I record it as an Indoor Ride and the data is synced to Strava correctly. But I cannot find out  how to add the mileage. I tried Strava support but they just sent me to some pointless help pages which I had already tried (and in some cases, the page was actually wrong).Is it possible to add mileage to a Strava Indoor Ride? Thank you.

121
Jana_S
Superuser
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butzpetezaHub Starter
asked in Devices and Connections
Runna workout time imported incorrectly

I'm having errors with date and time of workouts done in Runna. Morning workout in Runna is being imported as evening workout the previous day in Strava

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blended_toasterHub Starter
posted in Strava Features Chat
3D Maps are difficult to read

I noticed that when clicking into an activity that has 3D maps set, it now shows as a 3D map. While I can see this is intended behaviour and the previous behaviour of just loading the standard map upon clicking in was likely a bug, it is not very useful for exploring the map and gaining useful information (e.g. easily reading trail names or seeing how I’d plot the route myself).Can there be an option to change the default map when opening a detailed view? 

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