Ask & Troubleshoot

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

Hi,I just noticed that the Global Heatmap for my area suddenly has lost most of it's color.  It seems as it Strava is now filtering the Global Heatmap more aggressively and areas where previously I could see many routes there are now very few.  I use Strava for planning gravel rides in my area where the maps are not reliable, but without heatmaps I can't tell whether the roads are passable or not.I hope that Strava will dial back the filtering so that roads with fewer rides will also be visible, or provide controls for users to decide how much filtering to apply.-Donald

Whenever I go to the Map section, I can’t look for Gravel rides, even though it says I should be able toI can create one myself, but can only see either road ride, ou mountain bikes rides.Anyone facing the same issue? I have the full subscription. Thanks for your help! 

Hi everyone- my wife and I both use the Strava app rather than a watch to record our walks, and both have the identical up to date versions of Strava app on our iPhones (she has 14 and I have an iPhone SE.) She is unable to see steps when she records a walk- sees distance, time, elevation but not steps, whereas I have steps.i have consulted all the online support articles, followed all the steps regarding linking Strava  to the Health app in iPhone for steps, but none of this seems to make any difference, the issue still prevails.Strava support has suggested I need to add a sensor when I record a walk, but none come up when I try to do that.Has anyone encountered a similar issue and/or can suggest steps required to resolve this, as I’ve tried everything and so far, no joy at all?Thanks and regards Chris

When viewing the Gravel Heatmap, you also see a lot of normal paved roads highlighted. This could be prevented if you could exclude the roads that are also used a lot by a roadbike heatmap. A lot of times it is very difficult to know what the nice gravel roads are in an area because a lot of ‘gravel’ rides are probably also winter rides on asphalt.

Hello, until recently it was possible to show (personal and/or global) heatmaps in the "Maps" and "Record" Mode in the Android App by selecting them in the layer-filter. This selection is still possible, but: although selected, the heatmaps are just not shown in the map! It's broken just for me? Or is that a new bug? Is there any way else to see heatmaps in the Android App apart from viewing a finished activity? (Whichs trace obstructs the heatmap...🙄)Thanks!

I don't have a sports year and I'm a subscriber. I've tried everything: updating the app, deleting and redownloading it, logging out and back in... What else can I do?

I recently subscribed to Strava, but I noticed that I don’t have access to the new share style, which I understand is available only for subscription accounts. Could you please let me know how I can enable or use this feature?  

When I view an activity, mine or someone else’s, the map isn’t visible and instead a message is displayed, “Error occured in map rendering engine.”When I see activities in the feed or on my profile, the summary/overview maps do show.I’ve tried the following without success:logging in and out clearing cookies clearing cache using a different browser. Problem is happening in Chrome, Chrome (incognito), Firefox.Using a Windows 11 machine, web browser.

Hello,I have implemented a “synchronize” activities action on my website with a Strava connect button. So far, it works well for everybody except for one athlete.The account is correctly associated with Strava, but when calling the /athlete/activities endpoint, nothing is returned.When calling the endpoint for other athletes, 30 (max) activities are returned by the endpoint.There is no error, except that the response body is an empty array. REST.php on line 97:array:4 [▼ "headers" => array:25 [▼ "Content-Type" => array:1 [▶] "Transfer-Encoding" => array:1 [▶] "Connection" => array:1 [▶] "Date" => array:1 [▶] "status" => array:1 [▶] "x-ratelimit-usage" => array:1 [▶] "x-ratelimit-limit" => array:1 [▶] "cache-control" => array:1 [▶] "vary" => array:1 [▶] "referrer-policy" => array:1 [▶]

For about a week now Strava has been taking about 1:30 to even load the app all the way on my Pixel 6a. After a couple taps on the screen then you have to wait another 1:30 for the next screen. I only use mobile data. Before everything was fine. I've tried clearing the cache, reinstalling the app and even going back an older version. When installing the app it takes forever to install. I've tried various permission settings with the same result. Updated the Android to the latest version. If I log out of the app it goes to a blank gray screen but disabling the 5G internet, Strava login screen pops up and have to renable the 5g and then log back in waiting another 1:30 for everything to load. I've connected my device to another mobile phone with the same result. 

Hi everyone,Is anyone else having issues with Strava webhooks right now? We’re not receiving any webhook events, and nothing is hitting our server, even though activities are updating on Strava.We’ve checked our config and server logs, and everything looks fine on our end.Just want to see if this is a broader issue.Thanks!

Since Strava is not listening, Im calling on ebike riders to fix this problem ourselves.1. Find the existing segments you normally ride, 2. Go ride them on your ebike and upload as an ebike ride.3. Create the same segments but as ebike segments, with similar naming but with an "e" infront.If all of us do this for all the routes we ride, we can fix this ourselves.

I experience this with all the “schaatsen” segments on the ice track of the Jaap Eden baan in Amsterdam. How come? 

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

I’m wondering why my follower and following lists are no longer in alphabetical order?

I took an FTP test a month ago and got a new FTP. But I forgot to enter it back then. I’ve always been able to go in an enter an updated FTP in the past and apply the date of the test to the updated FTP which would then be applied to subsequent activities. That is gone. Can I do this somewhere else?

About 1 week ago I lost the ability to add routes to my events (Chrome Browser Desktop). The dropdown menu is empty when I am creating the event. The workaround is to go back and edit the event with my Pixel Phone, and the route can be added at this time, but this is cumbersome and i’m hopeful that this issue will be fixed.The 2nd issue is that my club is no longer getting notifications when I create events. Issue popped up at the same time, and people are literally thinking that I am phasing them out of communication. As a workaround, I am posting the link to a discord server for visibility, but again, this is extremely cumbersome. Other admins on the team are reporting the same exact problem(s). 

If I receive a notification about a completed activity by a friend, say a run, when I click on it to view it, the map is zoomed out so far I can see the most of Europe and Africa. Is this a bug in an update or have I switched something?

Feedback for the product team: The weekly heatmap is so blurry that it's pretty much unusable.  Example - here's the same spot in the map, weekly vs. gobal heatmap. There's some construction going on in that area so it would be helpful to know which side of the river has been open/closed for traffic. The weekly heatmap would seem to be a great tool for that purpose, but the path is terribly blurry, too wide to actually give any useful information. The level of detail on global heatmap shows that it's perfectly possible to distinguish the paths.  Could the weekly map simply use the same width as the global?   

As of last Sunday my gravel ride with map type `dirt’ appears with a completely black background on Strava. This also applies to several `dirt’ rides of other gravel bikers. This is the case on both Safari and FireFox. On my iPhone everything looks normal. A friend noticed the same on her Windows laptop.Any clue what causes this, and, more importantly, how to get rid of it?Thanks, Jan Willem.

Hello,I recently finished the London marathon with the activity recording on my Apple Watch.  My watch was running low on battery, but I managed to finish the race with some battery left. I completed it on my watch and got the usual readout of statistics. However following this my watch ran out of battery and I don’t think it uploaded onto my actual account as it is not showing up on my Strava account. Is there any way of recovering saved runs which haven’t been uploaded? Thanks 

Why Strava stopped managing activities logged under multiple entries? Even with multiple recording devices (sports watch, bike computer) I’ve always made sure my that my strava activities are logged as one effort, making sure that my ‘actual’ mileage is accurate.  If I remember correctly, Strava was monitoring this and flagging duplicate entries, much like how segments are being protected.But now i see that this is no longer the case, with some profiles posting way too much mileage, only to find out they have multiple entries for a single activity.With this, i am slowly losing my interest in making this accurate anymore, giving me another reason to unsubscribe and just be one of the free users.  Else what’s the point in reporting year end achievements if it’s false.

With the newly introduced per app athlete limit its clear around 15% of our athlete tokens are orphaned. Is there any way to clear these down? We're quite happy to cycle through all the valid tokens and make a "hey this one is still in use" poke to an API call 🙂Thanks 

Is there a specific reason why pictures on strava profiles are limited to max. 100 photos? And new pictures remove the oldest ones?To me this is an awful implementation! Strava’s only appeal is the “social network of sport”. Group activities with friends and pictures are sort of crucial and the whole reason for using strava over any other tracking app. But it is not even possible to see your old pictures from past activities if you have reached 100 photos and keep posting pictures for new activities. Why? As if instagram or facebook deletes old pictures and posts with friends when you reached a certain number. Your thoughts? Any chance developers will update this? Really disappointed (Yes I checked: apparently pictures are still stored in the activities, not sure at full quality, but they just get removed from your main gallery….)