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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,567 Topics
  • 6,253 Replies
1567 Topics
G
GeorgePHub Starter
asked in Strava Features Chat
Possible to Record Indoor Pickleball?

I’ve been trying to record my indoor pickleball round robin play, but every time Strava says it detected no activity. What’s going wrong? I have successfully recorded my spin class workouts as well as my weight training workouts and yoga, so indoor activities work. Does it record outdoor pickleball? As it’s December, I’m not going to be playing outdoors in New England for another six months to be able to test that out. I would like to record my indoor pickleball activities. How can I do it with Strava? Choosing the activity on my Apple Watch doesn’t work for the above reasons. 

211
Bryant
Community Manager
9 minutes ago
D
danwHub Trailblazer
posted in Strava Features Chat
Display athlete's relative effort scores in the app

It is currently possibly to view the relative effort scores of other premium subscribers on the website, activity by activity. However, I very rarely use the website (and suspect the same is true for many other users) so, despite my wife and I being premium subscribers for over a year now, we didn't even know this was even possible until yesterday. My idea is simply to make this functionality available on the android / iOS app as well, so that a greater proportion of users will be aware of it and able to easily make use of it.

41
Jane
Community Manager
1 hour ago
A
apwilkes3Hub Starter
asked in Strava Features Chat
Virtual Ride gone!!

UPDATE: aannddd all of a sudden it’s back. 🤨 My apologies for the confusion! Some recent changes took place and it appears that Virtual Ride (and other Virtual activities) have been removed. I used this for indoor spin bike rides and could manually enter my distance and time. Am I just missing something? Where did it go? Can we get it back?

40
A
1 hour ago
O
Omshukla006Hub Starter
posted in Strava Features Chat
strava metro login problem

Please use your email address associated with your organization.This is the problem please provide me some details about this problem abd bot to solve it.

51
Bryant
Community Manager
1 hour ago
L
lwhalingHub Starter
asked in Strava Features Chat
Strava Videos Get Cut OFF

When you play videos that are uploaded to Strava (on your own profile or watching others) the last few seconds of the video get cut off. This usually only happens the first time you play it, and when you try to watch it again, you can see the final seconds of the video. I have only tested this on an iPhone.

10
L
1 hour ago
M
MnrEmre47Hub Starter
asked in Strava Features Chat
Refund Subscription

Hello, I just bought the strava premium 9 days ago but for some cash related issues, I have to get refund. I just opened a ticket, sent necessary informations and screenshots. But there is no reply to me. I have 14 days for the refund, as I know. Could you help me please, thanks.

131
Bryant
Community Manager
1 hour ago
S
stavan8Hub Rookie
asked in Strava Features Chat
No January 2025 5K Swim Challenge?

I can't find the January swim challenge, are they coming it in 2025?

553
Bryant
Community Manager
2 hours ago
T
troutHub Starter
asked in Strava Features Chat
[KNOWN ISSUE] Flashing and Zoomed out Maps on Android

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

66324
S
3 hours ago
A
ADRIDERHub Rookie
asked in Strava Features Chat
Segment Name Changed

I have been a subscriber for quite a while, and this is the first time I am seeing this issue where a ride segment that I created some 3-odd years ago had its name changed. For some reason it's now named after some local folding bike club. How does something like this happen and can I please get my named segment back? It's a fairly busy segment, and I and many others have been using it for years. It went from a name with some meaning of the local area to one now named after a folding bike club with the word “sprint” added to it…it’s an almost 2-mile-long segment…What’s going on???

432
A
13 hours ago
Jana_S
Jana_SHub Expert
asked in Strava Features Chat
Turning off the new pop-up prompts to edit title / share activity?

Hi, the latest updates of the iOS app have some added automation which seems to try to be helpful, but, please, how can I disable that? 😬First - making a screenshot of activity details triggers a sharing screen (where you can save an image of the map or the activity photo with stats). I understand it might make sense in some use cases, but if I'm taking a screenshot of the splits, elevation graph or pretty much anything in the activity details, I really do not want the sharing screen to pop up and hide the details that I want to capture. Second - once opening a newly imported activity, a "quick edit" dialogue pops up immediately prompting to rename the activity etc. But it's too simplified and doesn't include all the options (such as: shoes), so I always just close it and open the actual Edit mode. The "quick edit" is just a distracting and frustrating step. If anything needs to be automated this way, then perhaps why not opening the newly imported activity in the Edit mod

69023
M
19 hours ago
M
mcbitHub Starter
asked in Strava Features Chat
Missing Data in Web Interface

I am currently experiencing an a issue when viewing a walking activity on the web interface. The behaviour is browser dependent but basically non of the analysis information is available. The activities display correctly, includes HR, Pace, Cadence and temperature, in the iOS mobile app but not on the web.Any ideas?Microsoft EdgeFirefox 

71
Bryant
Community Manager
20 hours ago
R
Robert_MHub Starter
asked in Strava Features Chat
Indoor cycling distance

Hello, To record a indoor cycling session I seem to have 2 options. 1, to manually enter a recording selecting time and distance, but miss out heart rate data. 2, to record heart rate data via a smart watch, where Strava app wont let you enter the distance covered. So then miss out distance covered.Am I missing something or Is there a way to get the best of both worlds. To record heart rate data and to add a distance associated with the session?. 

231
Bryant
Community Manager
20 hours ago
N
Nig7qaHub Starter
asked in Strava Features Chat
January 400-Minute Challenge

In the January 400 minute challenge for 2025 the leader board is shown, as of 5th January, with the leader on 1197h.That is ridiculous and makes the challenge result information not worth having.The stats need to be correct.Just show hours accumulated in January, that’s all.N OVERALL NAME TIME PROGRESS 1 Manuel Lecke 1197h 16m 17,959% 2   Aleksejs Pozdnakovs Ventspils, Ventspils, Latvia 88h 31m 1,328% 3 Chong-bok Kim 81h 32m 1,223% 4 Lindsay Palmer Kitchener , Ontario 60h 26m 907% 5   Eufrasia Raiani 59h 29m 892%

91
Bryant
Community Manager
23 hours ago
M
Mich94NHub Starter
asked in Strava Features Chat
Activity Feed

Has anyone else experienced that their activity feed has shortend? The last few days I can only see a few activities and not any of the previous day's activities. This is quite frustrating.

262
K
23 hours ago
D
dkohl7Hub Starter
asked in Strava Features Chat
The new apple fitness+ integration is not showing up in my activities (running current SW)

I’m running 18.2 and 11.2 IOS/WOS and still not showing fitness+ as described in recent announcement.  Any fixes?

151
Jane
Community Manager
1 day ago
T
TheGreatGuyHub Starter
posted in Strava Features Chat
Year in sport

Hello, i have a problem with year in sport.I cant share it for some reason it keeps loading when i click to what i want to share it.Anyone else got this problem? And so how to fix it

1239
Jane
Community Manager
1 day ago
P
pgowerHub Rookie
asked in Strava Features Chat
Has Strave scrapped the 'manual activity' button from the app? (iPhone)

Now I’ve got a button that links back to my profile in the top right - a second button that I didn’t need.

27313
Jana_S
1 day ago
D
dscoteseHub Starter
asked in Strava Features Chat
How many cancellations must be threatened to fix this unchangeable setting?

The Strava week starts on Monday. For some of us, we’d like it to start on Sunday. Didn’t you go to preschool? Ha ha.Honestly, I designed the title of this question to help Strava see how many people would appreciate this feature. If no one there is smart enough to write that code, I’ll do it.  I just need access to your codebase.Thanks!Dave Scotese.

201
Bryant
Community Manager
1 day ago
A
alex.wedenskyHub Starter
asked in Strava Features Chat
Samsung Health and Strava -- again

Hi all, Apologies if this was answered before (if it was, I couldn’t find it...) Scenario: I record with Strava, and sync to Samsung Health. While in Strava the heart rate data is reflected properly (HR track, avg and max), in Samsung Health I get the HR track, but avg and max are zero. Is it Strava API issue, or Samsung’s? Thanks,Alex

120
A
1 day ago
J
Jing EnHub Rookie
asked in Strava Features Chat
how to end this 30 day preview?

I want to save these 30 days to use the free preview, but strava automatically started the trial 3 days ago without me noticing. How do I end this and save the remaining days?

51
Bryant
Community Manager
1 day ago
A
Apollo_RunsHub Starter
asked in Strava Features Chat
Feed Limited

For the past few days I have noticed that my feed only displays 3-4 activities of my connections. Has anyone else experienced this? How can o get it back to before so I can hand out some kudos  please note this is not an issue with syncing my activities. It’s viewing my connections activities on my feed. 

201
Jana_S
2 days ago
S
Sally_ontherunHub Rookie
asked in Strava Features Chat
(RESOLVED) Runs \ Walks not appearing on Progress but on Activities.

Hoping someone can direct me to solve this issue  Ive logged a walk today and run both are not showing up on my progress but are visible on my activities as people are giving me kudos. ? Is there a issue somewhere? Not a serious issue but its bugging me :-)

373226
F
2 days ago
S
Sport_AddictedHub Starter
asked in Strava Features Chat
The beginning of the week

Our week starts on Sunday, and my monthly running diary, every week starts on Monday and it's hard to understand how many days I'd ran every week and which week... is there a way to change it? In Garmin, as I remember, I can choose the starting day of the week..Thank you!

5985
M
2 days ago
M
MkarlHub Rookie
asked in Strava Features Chat
(RESOLVED) Progress not Updating

Hello, my progress is not updating, is there a way to fix this? It works on the website though Thank you  

5919
F
2 days ago
C
CubsgirlHub Starter
asked in Strava Features Chat
weekly goals

As I understand, the week resets on Monday.  However, my weekly goal reset earlier today (Sunday).  Am I missing something? 

10
C
2 days ago

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