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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4242 Topics
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MrbombasticHub Starter
asked in Strava Features Chat
delete impossible times in segments leaderboards

I frequently see KOM or fastest times for segments for running at speeds at which it is impossible to run, (above 25km/hr or whatever). Can't there be an algorithm applied to the segments placings which deletes these impossible times? You can't run 58km/hour. Not too dificult to filter out these times when a certain sport is chosen.

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DPowerHub Rookie
posted in Devices and Connections
Apple Fitness+ Symbol Bug

I am loving the Apple Fitness+ integration! One problem: On a few of my recent Apple Fitness+ workouts, the symbol for the activity is incorrect in some screens. I have attached screenshots to show that they correctly display as Yoga in some screens, and others show the general activity.  

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ApexMTBHub Rookie
asked in Devices and Connections
Fitbit Mountain Bike Activity won't Sync

When recording an activity on my Google Pixel Watch 3 like a walk, my activities sync just fine.  If I record a “Mountain Bike Ride”, then it will not sync.  I have to manually download and upload the file.  Is there a reason that an MTB Ride won’t sync, but a “Bike Ride” or a “Walk” will?  My understanding was that if it has GPS data with it then it should sync.

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AnastazyHub Rookie
asked in Devices and Connections
I don’t see my tennis activities in Strava

I play tennis, and I used to see these activities on Strava. However, for the last two weeks, tennis has stopped appearing; I can still see my other types of activities.

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Jana_S
Superuser
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CAHMomileHub Rookie
asked in Devices and Connections
Data Syncing from SAMSUNG HEALTH is

I don't understand why when the data is coming from SAMSUNG HEALTH (main health app that I use) the big chunk of data is missing. I attached the photo from my samsung health because the distance is far off from the Samsung Health.  I also tried editing it on website but I cannot find the "CORRECT DISTANCE". 🙄😒

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Flanboy52Hub Rookie
asked in Devices and Connections
Strava not syncing all of Samsung health activity

My wife is training for a marathon and has a Galaxy Watch 7 connected to Samsung Health. Samsung health has Strava added as a service. She starts the run activity from her watch. Most of the activity syncs but not all. It’s pretty random how much is not the same as Samsung Health. We’ve tried resync but still getting these strange differences. Any ideas?

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willryan042Hub Rookie
asked in Strava Features Chat
[Known Issue] Are offline routes completely broken on iOS?

Unless I’m doing something wrong it seems like I can’t access any routes downloaded for offline use unless I have a cellular/wifi connection. Which obviously renders the offline feature completely useless if true.Create route, mark as “Offline” Force quit app. Disable cellular data and wifi on phone Open Strava, navigate to saved routes. I get a “something went wrong error” at the top of the screen, but any routes marked for Offline use display below. Unfortunately, tapping any of the routes or “start route” button does nothing.Can anyone else confirm this is how it works for them? I’m hoping I’m doing something wrong but it looks like offline maps don’t really work offline at all.  

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Sport_AddictedHub Starter
asked in Strava Features Chat
The beginning of the week

Our week starts on Sunday, and my monthly running diary, every week starts on Monday and it's hard to understand how many days I'd ran every week and which week... is there a way to change it? In Garmin, as I remember, I can choose the starting day of the week..Thank you!

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jifshanHub Rookie
asked in Developers & API
[Bug Report] The UI of "Intensity" NOT show Correctly in Chorme

English Ver​​​​​Chinese VerLink: https://www.strava.com/dashboardClick for bellow to find it  ​@Strava_TBI ​@strava_latam 

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sstro23Hub Starter
posted in Developers & API
Bug Report: For Mountain Bike Shuttling/Bike Parks, downhill segments now nullified

Now when shuttling or going to the bike park for mountain biking, the downhill trails/segments are no longer included in the trail times.  Though you’re clearly going fast uphill, their coding has created a problem for the downhill trails.  Importantly, though I know of multiple people asking for a “Shuttle MTB” function, they have yet to add it.

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trikerHub Starter
asked in Strava Features Chat
continuously displaying distance

I use Strava on my Android phone to keep track of the distance for a ride on my adult trike.  How can I set the display to continuously display the mileage for that ride.  Right now, it displays the route.  I know the route I am on, I just want to know my distance as I am riding.  I am not concerned with time, speed, elevation, etc., just the current distance while on that particular ride.  Thank you.

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DPowerHub Rookie
posted in Strava Features Chat
Route Editing Errors

Whenever I try to create or edit a route, it cuts the trails off and creates straight lines. What’s odd is that in the editing screen, it’s great and I have added many points to ensure it’s taking the right trail. After I save it, it reverts back to the straight line issue. The Strava created routes before editing are totally fine. See screenshots for an example of a route in editing (fine) and after saving (lots of errors). Does anyone know why this is happening or how to correct it in route editing?

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HSBHub Rookie
asked in Strava Features Chat
Where do segment "Challenge Friends" notifications go?

I have selected a segment and clicked the Share button in the upper right corner to get to the “Challenge Friends” page and sent several segments to several friends, and people have done that to me. Where are these messages or notifications going? I do not see anything on the Challenges page and did not get any notifications.

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Louise.C26Hub Starter
asked in Strava Features Chat
Wrong distance and pace on Runs

Everytime I am going out running Strava is completely over estimating how far a distance I am running and therefore giving me a completely faster pace than I am actually going. Apple Watch is correct distance but Strava is adding on over a mile on runs? I believe it could be an GPS issue but I have tried everything to correct it. It’s happening on all different routes. 

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Jana_S
Superuser
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jaecht1983Hub Starter
asked in Strava Features Chat
Strava thumbnail rendering issues on FB--it shows a random woman and not my highlighted photo

I tried to share an activity on FB but the thumbnail render is not my preferred photo--it’s a random older woman with her tongue sticking out. It is not my photo either. I tried to reboot computer and also refresh page to see if it would show up but it does not work.

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Jana_S
Superuser
PeterSwe
PeterSweHub Rookie
asked in Devices and Connections
Wear OS app update and future

I see many old requests and ideas about additional updates and functionality for the Strava Wear OS App that has been closed as “Not planned” while they seem reasonable and important.For me they are a dealbreaker from converting fully to Strava Premium.Customizable screen: With more/other datafields Automatic lap (based on distance or even time) Map view Routes to follow on watchWhat is happening with the Wear OS app? Are You guys committed to it and planning to update it? 😊

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TykeonabikeHub Starter
asked in Strava Features Chat
'Touring' tag

I'm doing thousands of miles a year touring different countries. It's even the reason I bought a Strava subscription. Most of my net miles are done touring yet there is no touring tag.  Why is this?

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Jan_Mantau
Superuser
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SteveDarkHub Starter
asked in Strava Features Chat
Edit a run distance

Hi All,I know you can crop a run however when I do Parkrun the route goes under a large highway bridge and the distance is too short, not too long. I can't figure out how to add the extra distance into the activity in my Strava app. I have the paid version and can edit in Garmin, just not in Strava. It seems odd to me if this is not possible. Am I missing something?

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coanyHub Starter
asked in Developers & API
Scraping the PUBLIC athletes endpoint for API application

I know scraping is frowned upon but is it fair game to source the public athletes endpoint (e.g. https://www.strava.com/athletes/{id}) which is reachable without a login and is not explicitly forbidden by the robots.txt for athlete image links and other stuff to use in a Strava API application? Sorry if this happens to be a duplicate question. Have a nice day!

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Mike168Hub Rookie
posted in Strava Features Chat
Global Heatmaps Limited to 13 months data

Why are the global heatmaps now limited to 13 months of data? I am not sure when it changed but previously the global heatmaps data went back multiple years. Losing this functionality severely hampers route building for hiking, mountain biking, etc. An option to filter the timeframe for global heatmaps which is available for personal heat maps should be available and it should provide heatmap data that goes back as far as possible.

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OzkrisHub Starter
asked in Strava Features Chat
saved routes

I can't see my saved routes on the app. Haven't been able to see them for a couple of weeks. I just get a wheel of doom circling, but nothing loads. 

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Lauri76Hub Starter
asked in Devices and Connections
Different result

Hello. Today I ran with my <galaxy watch 5> 10,52 km on 1h 12min moving time with 6'51"/km pace using Samsung Health, what is connected with Strava where this activity result was only 5,16 km on 13min 6 sec moving time with 2'32" / km pace.  What the problem, why this difference?

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Kris De MoerlooseHub Rookie
asked in Devices and Connections
watts garmin not in line with strava watts

Hello, When reading several topics on watts shown on strava vs in garmin connect, I can see now how you can detect if power meter is used or not in Strava data. Now when checking power data ( average over complete ride ) this is slightly different compared to garmin. Does it mean Strava makes it own calculation? And if so why does Strava makes it own calculation when data is available via Garmin Connect. BrKris

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Jan_Mantau
Superuser
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stradasperanzaHub Starter
asked in Devices and Connections
Activities recorded on strava being overwritten by garmin(?)

Hi all, I am a new Strava user and am recording my daily Camino de Santiago hikes on Strava. I connected my Garmin (where I recorded parts of the hike, but not the whole thing) at the beginning. a few days in, I noticed that my Strava activities have been overwritten with some incorrect data, which I. An only assume is coming from the partial garmin recordings. When I first recorded and saved these activies in Strava, the data was different and more accurate. For instance, one hike that originally showed 28km and my full elevation gain over the day now only shows 8km, although the title & attached pictures are all the same.  is there a way to restore my original Strava data for these corrupted activities? If so, how?  thanks 

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Jan_Mantau
Superuser
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SamoussaHub Rookie
asked in Strava Features Chat
Change in relative effort calculation ?

Hello,Did Strava change its method to calculate relative effort ? I’m seeing much higher scores starting this week for comparable efforts.See those two activities for example :https://www.strava.com/activities/15633274060/overviewhttps://www.strava.com/activities/15704488083/overview There is no discrepancy in my HR data.  

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