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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4215 Topics
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Maël QueauHub Rookie
posted in Strava Features Chat
My race are not available

Some race I do are considering like cheat, my segments are not available and my ride to. And I don't take the Kom, a lot of riders do better than me, this is why I really don't understand what happens.Please fixes that, thank you.Have a great day

578
anchskier
Superuser
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annamanleyyyHub Rookie
asked in Strava Features Chat
Strava wont show long distance runs or walks on my profile

whenever i walk like 2km on a treadmill or run a short distance it gets recorded but when i walk or run distances longer than 6km it wont show up on my profile despite me recording it. Was wondering if there was anything i could do in my settings to change this or its just a fault with my watch.

252
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SophscagHub Starter
posted in Strava Features Chat
Fitness score bug

While I wish this were true … seems to be an error around percent increases in fitness score; 43/10 * 100 =430 not 614; same issue on other views of time! Just wanted to flag :)🐛🐛 

231
Jan_Mantau
Superuser
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BWittyHub Rookie
asked in Devices and Connections
Activity Didn't Save

Hi, all,  I just completed my longest run, and it’s not included among my Strava activities. 🤨 I used my Apple Watch, hit Pause, hit Finish, and hit Save.Any chance it’s still in the system and can be retrieved? Thoughts?Thanks.

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HelpMePleaseHub Starter
asked in Devices and Connections
Will my paused walk show on my new phone?

I am 2 days into a long walk I a doing. Sadly, my phone is broken. I have paused the walk on Strava but once I get a new phone, if I log into it will this new journey pull through on it or will I have to publish the 2 days on my broken phone and then re-start on the new phone?

241
Vincenzo
Superuser
J
joycecherisHub Rookie
asked in Strava Features Chat
Any footprints?

May I know if I search an athlete on strava and view their profile & activities, will they know? Will I leave any footprints? 

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ramblinknightHub Rookie
asked in Strava Features Chat
how to change x-axis in workout analysis to time instead of distance

My bike workouts show power and heart rate by distance but this isn’t helpful partly because they are indoor workouts and also because the intervals are time based and I want to see the power and HR ranges over the same time period. How do I change the x axis to be time based. 

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utmostHub Starter
asked in Devices and Connections
trava OAuth Redirect URI Still Invalid After Updating to Live Domain

Hi Strava Support Team,I’m facing an issue with my app's OAuth flow. Even after updating the Authorization Callback Domain to my live domain, I keep getting this error: {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]}App ID: 156908 What I’ve Tried: Updated Authorization Callback Domain to www.utmost.fitness in the Strava API settings. Waited more than 24 hours. Cleared all Laravel and browser caches. Confirmed that the route exists and the redirect URL matches exactly. Tried both with and without www. in the domain. The same redirect URI works perfectly on localhost (127.0.0.1:8000), but fails on the live domain. Despite this, I still receive the redirect_uri invalid error.Could you please confirm if this domain has been properly whitelisted, or let me know if there's a known issue with domain updates not reflecting?

250
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Dusty SartainHub Rookie
asked in Strava Features Chat
resolve red flags

I'm not understanding how it why my rides have been red flagged! I have ridden 100 percent outdoor all ridden milage!  I do not have a vehicle,  therefore it would not be possible to have any car rides or unrealistic flaggable segment efforts.  I need this to be resolved and credited back all my milage! Please help?  Review it all you'd like!  I pedalled every stroke of the pedals! 100 percent outdoor with no assist either! 

574
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GrosserGeistHub Starter
asked in Strava Features Chat
Strava Flybys "loading"

So I wanted to try Flybys but when I open the Strava labs tool and enter my link it just says "loading..." forever. I have let it load for many minutes but nothing shows up. All my privacy settings are as needed.Do I have to just wait a long time or is something wrong?

1051
Jan_Mantau
Superuser
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Thebarn08Hub Rookie
asked in Strava Features Chat
[Resolved] Strava Feed Delay

Hi.  Are the servers being slow this afternoon?  I can see my ride in my activities but not on the home feed.  I can also see others I follow, their activities if I go directly to them but they also not on the home feed.  I uploaded my ride over 3 hours ago.  Thanks 

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adamscHub Rookie
asked in Strava Features Chat
Activity Feed Delay: Significant Lag in Updates Since Monday

Since Monday, I’ve noticed a significant delay (about 2–3 hours) in the appearance of activities in the feed. This affects both the activities of people I follow and my own activities appearing on others’ feeds.Strava status showing no abnormalities, this issue seems widespread, as people who usually receive tones of kudos are experiencing delays as well - they simply start to get any kudos later as well. Activities eventually appear in chronological order, suggesting a possible delay in server processing. The issue persists regardless of whether activities are uploaded via Garmin or Zwift. Interestingly, when accessing someone’s profile or club feed, the updates are live and function as expected.Location: Europe

109422
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SparraHub Starter
asked in Strava Features Chat
Garmin 245: How to get watch to display average pace based elapsed time.

I understand that for a running activity the Garmin 245 displays the average pace based on the moving time. How do I get it to display the average pace based in elapsed time (not moving time) on my watch during the run itself - not after the run by changing the type of run to ‘Race’. It’s too late then. Thanks in advance. 

291
Jan_Mantau
Superuser
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Simon stoneHub Rookie
asked in Strava Features Chat
How to define custom Watt zones? (Z1-Z5)

I would like to define my individual zones as measured in my performance diagnostic. It seems not to be possible but I cannot believe that. I can only find to set my FTP value but I would like to set the other values precisely. Same goes for heart rate. Thanks for any pointers!

302
Jana_S
Superuser
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Cycling DudeHub Rookie
asked in Devices and Connections
Activity Totals Mixed

Strava occasionally mixes the distances in my activity totals. I mostly cycle using a Garmin device, but also track walking activities with my iPhone on the Strava app. After the walk, I upload the activity and change the description to “Walk”. Strava usually excludes the walking miles from my cycling total, but occasionally the walking distance is included in total cycling miles. Once included, I have been unable to get the miles out unless I delete the activity. Any insight into the way to correct would be appreciated.

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Drjhsn
DrjhsnHub Starter
asked in Strava Features Chat
Creating Reports of Active Participants in a Strava Group

Strava generates a weekly report of active participants in a Strava group.  Does the functionality exits to create an AdHoc report (preferable which can be exported to a PDF) of active participants for select periods of time (a month, select months, a year)?

170
Drjhsn
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gebiiiii_uHub Starter
asked in Strava Features Chat
image transparent

  the features image transparent in my app are not working, I have updated to the latest version 

1151
Vincenzo
Superuser
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CriMarHub Starter
asked in Devices and Connections
Suunto app not uploading to strava since 22nd may 2025

Suunto app not uploading to strava since 22nd may 2025I can’t add suunto app as Partner Integrated on strava 

311
Jana_S
Superuser
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Uki555Hub Rookie
asked in Developers & API
OAuth Authentication Flow Getting Stuck at Email Input - Application ID 160282

Hello Strava Developer Support,I'm experiencing an issue with my Strava API application's OAuth authentication flow. My application details:Application Name: SPK Pace Maker Client ID: 160282 Authorization Callback Domain: 3e3a9aaf-439b-439f-a4f2-7a7eb41f362d-00-178qxgw1h4xux.worf.replit.devIssue Description:When users try to authenticate with my application, the OAuth flow gets stuck at the email input stage and loops back to asking for email repeatedly, never progressing to the password input or authorization screen.What I've tried:Verified Client ID and Client Secret are correct Confirmed Authorization Callback Domain matches exactly Tested with different scope combinations (read, activity:read) Used approval_prompt=auto as documented Followed the exact OAuth URL format from your documentationCurrent OAuth URL being used: https://www.strava.com/oauth/authorize?client_id=160282&redirect_uri=https%3A%2F%2F3e3a9aaf-439b-439f-a4f2-7a7eb41f362d-00-178qxgw1h4xux.worf.replit.dev%2Fapi%2

653
Jan_Mantau
Superuser
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dsandemHub Starter
asked in Strava Features Chat
Heatmap still showing line after activity cropped

Hi,I went on a hike but forgot to end it, so the drive back home was registered as part of the activity and also showed up on the heatmap.Cropping the activity removed the drive from the hike, but this didn't remove the 8 kilometers of driving from the heatmap. It's been weeks and the map has not updated to reflect the edited activity.What do?

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Dany_6-8WD
Dany_6-8WDHub Rookie
posted in Strava Features Chat
Make ride challenges accessible to users of various vehicle types, other than bikes. Or add distance challenges for different sports.

I'm sure many people who do different sports - other than those under biking and running umbrella - would love to be able to join more challenges and earn more trophies (aside “moving time” or “ten days active” trophy). That's why i propose the option to join riding challenges with different vehicle type that you take rides on OR add challenges for different types of sports such as inline skating, skating etc…     

192
Dany_6-8WD
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jamesb959Hub Starter
asked in Strava Features Chat
Triathlon uploads

It floors me that Strava have still not figured out how to accept/upload a triathlon activity, even if it sees it as three individual sports and then merges them.  All other platforms recognize multi-sport activities but the supposed “leader” still can’t.

1021
Jana_S
Superuser
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RsettlesHub Starter
asked in Devices and Connections
Apple Watch and Strava Conflict

This problem continues and is clearly not solved. I have updates the Strava app and still the Apple Workout app takes over turning off Strava and deleting the workout results.  Maybe time to dump the watch. 

101
Jana_S
Superuser
M
Manan BhattHub Starter
posted in Strava Features Chat
new photo sharing updates

Please revert back to the old photo sharing with time/distance stamp. This new blurred photos are a big no.

251
Jana_S
Superuser
S
seanestesHub Starter
asked in Strava Features Chat
Route builder not letting me save route

I created a new route in route builder but once I finalized the route the button you would normally click on to save the route ("save route") is still in gray and not clickable. I've created hundreds of routes before and never ran into this. Any ideas? See pic below for reference. You can see that there is a start and end point so I have no idea why it's not letting me save the route.

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