Ask & Troubleshoot

Not the most pressing topic in the world, but here it is.  On an iPhone, when you want to exit an app, you swipe up, starting from the bottom of the screen.  So after starting (or looking at an in-progress) Strava ride, a user will swipe up to return to the iPhone home screen.   When a ride is started on the iPhone, the screen shows you the distance traveled and speed , and at the  very bottom there is a large “Pause” button.  Often, in the middle of a ride, while trying to swipe up to return to the home screen, the phone believes that I hit the “Pause” button, since the process of swiping up requires my finger to start right on top of the “Pause” button.  In doing that, the ride is paused and the app is hidden from the screen at the same time, so one does not realize that the ride has been paused.Suggestion:  MOVE the PAUSE button, don’t place it at the bottom of the screen.

Hi can you tell me why when recording a yoga session the Strava timer is not correct . After 30 min yoga it shows about 9 mins 

Apologies if I am asking a question asked many times, When using strava on my android phone you can view how far you have gone simply by pressing the lock screen key, however I can’t get this to work on my Iphone SE, is it possible to get a snapshot of the activity on the lock screen on the Iphone SE - see the attachment of the android phone?  

There is a great feature where you could compare those metrics (Speed, HR, power) of all selected athletes for each second by sliding through the timeline.Approx. 2 weeks ago I noticed that this is brokwen so that the figures only update for reference athlete (the on on top of the selected list) while for all others it is stuck at one figure (average on the segment, I think)Please fix this. This is really annoying and takes away a huge value in comparisson analyses.

Hi, I (and many others) used to love Strava mainly because we could easily use your excellent heatmaps in high resolution (i.e in the highest levels beyond 15) in external tools that we use to plan hiking or backpacking trips, i.e. CalTopo, Gaia, etc.But a few months ago, you changed that. You broke everything, and everyone with a bit of technical understanding and the ability to read through GitHub and OSM forums knows what changed. It's clear and obvious that you want to keep users on your own platform and make them pay. But things like this just scream "infinite corporate greed". It's such a shame that you did this. Strava is shooting itself in the foot. People will not change their route planning tools they've used for years and suddenly switch over to the Strava route planner - which is inferior in so many ways.Here's an idea for your product management: why don't you charge separately for external access to your highest-resolution global heatmaps? Something like

Is it possible that Strava sends out authorize:false event several days AFTER revoking? Or maybe is repeating that webhook event? I had a case I revoked on my test user, then connected again. All worked as expected and then after a week I am receiving authorize:false again and my user is deauthorized!Is it possible? That case happened for two users and both events was send in the same batch from Strava and processed together within my 2 minutes interval.I have checked my security flow and I am sure there is no way for someone else to push such event to my app.

The app is the best. But something from the adidas running app (former runtastic) is still unmatched in my opinion. It is the easy view of all activities of a given period. As showed on the captures joined. We can easily see all the activities and the total mileage of a period. Month. Week. Year. I would love to have that as it is quite complicated to find a past activity or a past résumé of a period on strava.   What do you think about this ?  Thanks 

Few days ago,I still use the normal strava map when cycling but when the application updates itself, the map in the record and map turns white and I can't see anything. When the journey ends, the map appears. I don't use duckduckgo but the map stillshows white. I'm using a j7 prime device. 

After running a long distance of 40 km, I tried importing the data into Strava, but the app keeps crashing. Importing works fine for 10 km runs or swimming data, but only the 40 km activity can’t be imported—the app crashes every time. I even tried deleting and reinstalling the app, but the same issue occurs. What could be the problem?

Hi there, I have done an interval training indoors using a Body Bike which I connected to my Garmin Edge 840. I have Garmin Connect connected to Strava so the activity is uploaded there automatically. I was wearing a garmin heart rate monitor and the heart rate data of the activity was stored and visible in both Garmin Connect and Strava. However, Strava does not calculate the relative effort for this activity. It is 0. Because I cycled indoor, the distance is 0.03 km (it is basically drift of the GPS). My first hypothesis is that the distance is affecting the relative effort, but perhaps any one of you has a better idea? Thanks in advance,JorisPS here is the link to the activity: https://www.strava.com/activities/15228131292 

My Android customers (of the CrewNerd app) have been reporting a variety of mysterious errors when uploading workouts to Strava. There were timeouts, sockets closing abruptly, and protocol errors all happening randomly. But there were no reports of problems from my iPhone users.After much experimentation, it looks like the problems (which only started a couple of weeks ago) are related somehow to HTTP2. If I force my Android code to use HTTP1.1, there are no problems.Bottom line - I think Strava introduced a regression recently in their HTTP2 support.

During my activity today i crossed a tunnel and the GPS had issues with location, and that is affecting segments, as they appeared as excluded. Any possibility of fix? I tried to fix distance and refresh achievements but didnt work.thanks,joao

I have added a pair of running shows to my profile which already had 160km. But Strava starts counting at 0 and does not allow me to specify or edit the distance.The same feature on Runna works just fine. 

Using an Apple Watch Ultra 2 and an iPhone 15 Pro. All of my workouts done on the Apple Watch are saved in Apple Health and push to Strava just fine with all metrics and maps syncing to Strava.EXCEPT FOR SNOWBOARDING.With Snowboarding, I only see the total mileage. That’s it. The number of runs don’t sync and the maps don’t sync. I can see that the number of runs and the maps are saved in the Fitness app on my iPhone and Apple Health.I’ve double and triple checked the permissions between Apple Health and Strava. I’ve turned off all sync permissions between the two and restarted. I’ve stood on my head and held out my tongue…. (well maybe I never did that).And nothing changes. Maps and number of runs don’t push from Apple Health to Strava.Is this a bug? Does anyone have any ideas what I can do to rectify this?

I am suscribed to Strava premium and I have some issues that I can’t find answers to. I am missing some features:1) Strava doesnt feature the map/route of what i readmy best efforts are not updated at all I have no idea where. Anyone have any suggestions? I cant find anything in a FAQ and cant find a strava live support

Several of my Android customers (of the CrewNerd app) have reported persistent timeout errors when attempting to upload activities. I haven’t been able to reproduce the problem, but I made a beta release with longer connection timeouts on the client side, but this hasn’t resolved the problem. Now, one of the beta users is getting an outright connection failure showing an IPv6-style address.Is something weird going on with the Strava API?

I found it strange that Strava Activities are always a bit shorter than what my watch says.And I know for a fact that my watch is correct, because when doing races, it is always spot on with the official times.Let’s focus on my last activity. If I open it on strava and ask to create a route from my activity, this is what I get: At the bottom, it says 7.1Km, which is EXACTLY what my watch recorded for that route.But if I look at the Activity map, it’s like I a taking shortcuts that are not possible, as it goes straight where the road curves: The resut is 90m difference on a 7100m route: 

Dear Friends,I'm reaching out regarding a persistent issue I've been experiencing with the Strava API for the past few days. It was working perfectly until last week for more than 2 months.Issue SummaryMy mobile application has been consistently receiving 503 "Service Temporarily Unavailable" errors when attempting to fetch user activities via the /api/v3/athlete/activities endpoint. The authentication process works perfectly, but all subsequent API calls fail.Technical DetailsApp Details: MotionMosaic (Client ID: 147671) Error: HTTP 503 with HTML error page instead of JSON response Affected Endpoint: https://www.strava.com/api/v3/athlete/activities Platform: React Native mobile app (iOS/Android) Authentication: OAuth 2.0 with PKCE + client_secret (working corre

Hi there,I want to show my ride map style with the various elements showing on and off road sections, and the stats to show how much was on/off road. Is that possi8ble with Strava?

This has just happened to me too many times. It’s a huge disappointment.It goes like this: I stand next to my car and start Strava, it seems fine. I put my phone back into my Camelback or jacket or whatever I’ll be transporting the phone with. As far as I’m concerned, Strava starting recording my activity. It was showing the timer and speed.I pull my pack/garment out of the car and put it on and begin my activity. Today it was a mountain bike ride. I am TRAINING. I want this data! I finish my workout and there is Strava with a little warning dialog saying “Weak GPS signal. Do you still want to record your activity?”DOH! I just finished!!! And I’ve got NOTHING.Pardon me, but this has happened several times in the past 2 weeks. I just renewed my subscription too, because I’m training for a race. Not helpful! And no way for me to know as I left the car that Strava had given up because my phone was in the car for less than a minute.I want a setting in

Add martial arts and dance as new sportsThx

As a former paying member of Strava, I'm highly disappointed with the way many WearOS users have been left out for 6 months now. Many issues have been raised regarding GPS tracking and we've been promised a fix since the topic was raised in October 2023.  6 months later, still no fix, and Strava becomes more and more unusable for anyone that needs an app' that is reliable.  Here are the links of my last 3 activities with a huge amount of data missing :  https://www.strava.com/activities/10927848132 https://www.strava.com/activities/10920712096 https://www.strava.com/activities/10907877591 In each case, GPS stops tracki

Since the new map, I can't find the compass to set the north up. Where is it now? 

I have disabled the app integration between Peloton and Strava, which I believe should stop photos of the workout instructor from posting to strava, but it does not. Is there another way to remove these? Alternatively, I believe most people who post from Peloton don’t want the photos of instructors in their feed based on what I see online. Could this part of the partner integration be removed?   

Hey Strava team,Just a quick suggestion — it’d be super helpful if we could change the Name and Privacy settings of a saved route in the mobile app without having to go into edit mode and move something on the map.Right now, if I just want to change its name or make a route private or public, I still have to pretend to edit it, which feels a bit clunky. Would be a matter of adding a new “Edit name and privacy” option that takes you directly to step where they can be modified. Example:New option to directly edit name and privacy: That takes users right straight to the view where these settings can be adjusted: