Ask & Troubleshoot

There's an odd discrepancy between the route edit mode and viewing the saved route. (Note - I’m not using routes too much so I might have missed something obvious, just let me know if that's the case - or, if this is already discussed, please point me to the right direction, I haven't found an existing thread.)Steps: downloaded a gpx file prepared by a race organiser (source: here) logged into Strava (web version) > Create route > Import GPX choose route name, select sport type (running), save open the Strava app (iOS mobile app) > Maps > saved routes > open the most recently saved route Expected result: when opening the saved route in the mobile app, the route should correspond to the designed path accurately Actual result: it seems that waypoints are missing or rather ignored, because when I open the route in the mobile app in the Edit mode, it seems correct - as on the attached screenshots: in the Edit mode, the route pretty much sticks to the actual path (heatmap), b

'Copy link' isnt working on newest Android version. Either share via whatsapp.

This is the end of my week. Last week, I rode 244 miles and I had 6 activities at 16 hours. Why doesn't this "snapshot" display accurate information? It's currently useless to me.

I just entered the 55 plus category, and looking ahead to 65, it's hard to imagine going as hard  as I do now.  Just as I know it's noticeably harder now than it was at 45.  Lord knows I'm working my tail off.  So it seems that after 45 or 50, it would be a bit more fair and beneficial to make it a 5 year age group.  Personally, I don't mind people knowing my age either, so it'd be nice to see a person's age in their profile so I know if I'm competing against a young kid or not.

See the screenshot below, which is the summary of my trail run.  I don't care about my average power and especially about the calories. These metrics mean nothing to me. At the same time I'd really like to see my average HR and average cadence. Strava have been releasing a lot of unimportant features recently, but giving us more customization of the app would be greatly appreciated by many. There should be a way to customize these data fields or perhaps a way to see all available data fields. I don't really like that Strava makes these choices for me.   

So I put wrong date of birth when i make my account. I am born on 27th June 2000 but i put 2010 by mistake and I can’t change it. I wanna send messages on strava but am not able to because of this. How do i change it. It just shows something went wrong try again! 

Hi everyone,I realized strava is importing my Apple Watch paddling workout flagged as indoor activity without a map. The classification can be reversed only on the desktop, but map data is already lost at that point. My Strava app is synced with Health with all necessary permissions and the Apple Watch is recording GPS data for paddling workouts, showing it in the Fitness app.Has anyone a solution?

My Garmin device shows different elapsed time and moving time for my indoor activities, but Strava shows the same elapsed time and moving time. That's annoying. I'd like to have the actual moving time shown on strava. 

Is there any reason why Strava doesn’t display the actual speed during my bike rides. It shows the average which updates every so often but I want to be able to see the ‘actual’ speed during my journeys.Cheers

While using the website to set-up a new group ride, the dropdown menu for routes is limited to only 50 routes.  I have over 50 routes and therefore I cannot select my older routes.  The menu to set-up a group ride has changed within the past week.  Previously, I could select from all my rides, so this is a new change that has been implemented. Please restore the functionality so that I can access all my routes.Thanks.

Hello, I’m using a HUAWEI Fit Watch 3, and everything had been working well until recently. For the past one or two weeks, every activity is being synced twice to Strava. As a result, I see all my activities duplicated. Even when I delete the duplicate entries, they reappear the next time the watch syncs with Strava. Could you please help me resolve this issue? Is there something I need to adjust in the settings, or is this a known syncing problem? Thank you in advance for your support. Best regards,

About a year ago, if you was to go to the 'you' tab and then 'activities' tab, you could then used the 'search by keyword' function. This used to search BOTH the title and the description of your activities. Now it ONLY search the title which is really really frustrating as for years I've logged activities by useful information in the description section and not the title.  If the search by keyword can be switched back to look at both the title and description is think that would be great. It makes no sense what so ever not to look at the description! 

It seems Strava have been slowly sidelining the segments over the last few updates. The latest update has led to no specific segment link and no indication of Local Legend. Personally, this was the only feature that made Strava better than others. Without it, the app loses value for me. What do others think?

Saya telah berlangganan selama setahun dengan tidak sengaja saya ingin mengembalikan uang saya

Over the past two+ weeks (during July 2024) I've uploaded many geotagged pics, using the Strava app on a Samsung S23 (Android) device, and when viewing the event maps via browser-on-desktop, the image thumbnails do not show up on the maps. Please note that the images in question were taken hundred of miles from my residence and so were nowhere close to a "hidden portion of the activity".

Every time I touch the map of my daily activity the screen jumps to me upgrading.  If this continues, I’m out. You think there’s not a hundred activity trackers?Strava is brutal with the popups. I pay $99/year!F#ck-off Already. I can’t even tap the map without a pop-up. Every single time. If it doesn’t stop, Now! I will delete and tell everyone that asks not to bother with Strava. Holy Bullshit!I certainly don’t need to pay for this complete malfunction. I can’t even tap or even use the map. I’m constantly backing up and trying again to move the map, or expand it. And again. Brutal. 

I have issues with GPX activities syncing to Strava and Samsung Health.I use import from Alltrails GPX file, I used https://gotoes.org for timestamp to sort out the GPX file timestamp into this website, download, reupload to Strava.I did this morning and afternoon. I wait for fewer hours for syncing to Samsung Health.It's nothing yet, no activity from Strava of the GPX file. Samsung Health to Strava is working again, and I walked yesterday and today.I have included screenshots of service to Strava, to the Samsung Health app, all my activities on Samsung Health and Strava.

Pretty much what the title says, I use Runna for training plans but when the run uploads to Strava it just comes up with '[time of day] run' and no description although the workout metrics picture does upload.I launch the workouts via my Garmin any idea what might be going wrong?

Hi,  你好How can I change the email address associated with my Strava account and set a new password, so that I don’t have to login using Google如何更改与我的 Strava 帐户关联的电子邮件地址并设置新密码，这样我就不必使用 Google 登录I put my email address into the forgot password page as advised on other threads in support, and never have once received an email with info on how to set the password. 我按照支持中的其他线程的建议将我的电子邮件地址放入忘记密码页面，并且从未收到过包含有关如何设置密码信息的电子邮件。Thanks  谢谢 Go to https://www.strava.com/account/recover and enter the email address used in your Google account. You should receive a link to reset your password within minutes. The reset link is marked red and says "Reset Password."转到 https://www.strava.com/account/recover 并输入您的 Google 帐户中使用的电子邮件地址。您应该会在几分钟内收到一个重置密码的链接。重置链接标记为红色，并显示“重置密码”。

My time compared to others in flybys seems to be out by hours. I know I have followed or passed people, but in fly bys I complete missed them, bu hours. Also when I start playing a ride, I can see the paths of other users in their colour, but they don't show up until the end of my ride. Its like we are on different timezones, but across multiple computers I am on the right time zone for where I live, unless Strava has its own way to setting a time zone..Any ideas?

Recently I’ve noticed my iPhone Strava app no longer labels peaks on any maps. I try POI layer on vs. off, 2D vs. 3D, Hybrid/Satellite vs. standard, the Maps tab at the bottom vs. activity maps. Anyone else experiencing this too? What happened?

Hello,I record my MTB rides on Strava with an iPhone 12 Pro Max. I made half a dozen print screens so that you can, if you know and/or want, answer one or two questions.The blue line was the path I took and drew after the fact by hand. The red lines are those recorded by Strava.It's like this all the time in every bike rides. Guys with iPhones, is this normal to happen?Guys who have Garmins, does this happen to you too?Regardless of whether I'm in open field, near trees or buildings. It happens everywhere, all the time and every ride.Thank you in advance. With the iPhone 5 I could even see which side of the trails I had passed through. With the iPhone X it started to get worse and now with the iPhone 12 Pro Max, since 2020, it's been a misery. It's the same with the iPhone 16 Pro Max.

Can we add an option to leave groups you no longer wish to belong to. 

Activity uploaded but my stats are not updating I have tried refresh stats we no luck same problem.

Biting the bullet I’m laboriously uploading all my Garmin activity data from 2012 to 2020.  After around 4 uploads of 20 files each (to keep under the 25 limit) I can't upload any more, as I have reached my limit according to Strava (try again later!).  Is there also a daily limit as well as the 25 limit per upload?Is there some other way to do this?Any ideas, feedback appreciated!