Ask & Troubleshoot

At this moment there are too many stupid and not useful segments on the map. They make route creation and segments discovery hard.Take a look at this segment: https://www.strava.com/segments/38298551One person rode from one city to another and made segment out of the whole ride. Nobody will ever ride this route again but segment is there and hides interesting ones.Or this segment: https://www.strava.com/segments/21666799I rode that race but my effort isn’t there. And also there is not a single effort on this segment this year.So what is the point in having this long segment? Again, it hides really interesting ones.I’d like to have an option to hide segments like those. One click and it won’t bother me.Also it would be nice if i could report it as useless so segment could be removed after few reports.

I’m now seeing the “Your Weekly Snapshot” at the top of my feed when using the app. I do not enjoy how this serves almost entirely to make me feel bad about my effort so far in the current week. This is detrimental to my experience on Strava.  My training schedule each week is highly variable due to plenty of factors such as work, personal commitments, weather, etc. I should not have to see a feature telling me I haven’t been working as hard when I have been putting in more or the same amount of effort as my schedule allows.  Please enable a toggle for this feature so we do not have to see it. 

 Hi everyone,Can someone help me understand what to do in this situation?Strava’s AI recently started flagging fake rides, like delivery drivers on mopeds or people drafting behind cars — and that’s great. But unfortunately, the AI also seems unable to distinguish real sprint efforts.Recently, about 20 of my activities were automatically flagged just because I hit speeds of 55–60+ km/h on certain segments. I’ve been training seriously for a long time. I ride a pure road bike, and I often use tailwinds and terrain to practice sprinting. For trained cyclists, reaching those speeds without any external assistance is very realistic — but apparently the AI doesn’t recognize that.What should I do?😺And the worst part is that it’s almost impossible to contact Strava support. You can technically submit a request, but it gets auto-closed immediately without resolving the issue.It seems like many users have started reporting problems with the AI.

Currently it is possible to view "All Run" activities merged together, or "All sports" merged together. I would like a third option added, where all foot sports (running, hiking, walking) are merged. This will make it possible to view things such as active time spent on your feet, and total elevation gain and distance done by feet, without getting the data mixed up by f.ex. cycling. It will also make it possible to set goals according to these metrics. For me this would be very helpful, as I'm in recovery from a knee injury. Total time on feet and total elevation on feet are metrics I'm using to guide my recovery, but currently this is a bit clunky, as I have to manually add the categories together to ensure I'm on the right track. I imagine many others out there are in similar situations - both injured runners, as well as beginning runners. For experienced runners who enjoy hiking, this would also be a helpful tool, to avoid overdoing the total load of active time spent on feet. I ima

Hello, this happened for the first time to me. I uploaded my activity to garmin connect and it transfered to Strava but some laps where not recoreded (Power not measured). However they appear correctly in Garmin Connect. Moreover, due to this problem my activity is shorter than it really was. Can you fix that? I attach original TCX file with correct measurements. When I manually upload the file it still doesn't work!!!Activity Link (Evening Ride on my account on 02/07/25): https://www.strava.com/activities/14986898899 https://connect.garmin.com/modern/activity/19612824458 

I am reaching out for assistance with verifying the webhook URL for my application. I have registered the following callback URL to receive Strava webhook events:https://pacerai.vnHowever, I am encountering an issue where the webhook subscription cannot be verified successfully. Despite ensuring that the URL is publicly accessible and SSL is correctly configured, I have received an error indicating that the URL is "not verifiable."Could you kindly assist me in troubleshooting this issue and help ensure that my webhook URL is properly verified? Below are some key details for your reference: Webhook URL: https://pacerai.vn Platform: Strava Webhooks Issue Encountered: Callback URL not verifiable Error Message: "not verifiable" I have already verified that the URL is accessible via a browser and curl, and SSL is working correctly. I have also ensured that the correct hub.challenge response is sent when the verification request is made. However, the verification step is still failing.

Since “Pride Month” is now over, why is there still there to select a map type? 

Hi, fairly recent updates seem to be a backward step. When zooming out on the map it now appears to disappear up into the ‘sky’ obscuring the route of longer rides with ‘cloud’. Longer linear rides are no longer visible in their entirety and rides in unfamiliar territory, when it was nice to be able to zoom out to locate the ride within a country, are no longer visible!The update to viewing photos in the app also seems to make the viewing experience worse. The whole photo cannot be seen or the description read until each individual photo is selected. Once this is done one cannot scroll through the photos unless you go back to the partial view. It would be far better to be able to select photos and scroll through them being able to read the description as previously.

I recently attempted a 100k ride, but my watch died in the middle, and I restarted the app on my phone to finish. Is there a way to merge the rides so I can call it a true 100k ride?

Is there anyway to change privacy settings by activity type? Or Alternatively stop my garmin watch from uploading certain activity types to Strava? I would like certain activities i.e weight training to be private while other activities (mountain biking, hiking) i would like to be visable on my profile.I lift ~ 5 days a week and don't want to clog up my / followers feeds with weight training activities, but do appreciate the tracking info on the Garmin app... 

Looking to create a virtual 5k race for the club I created and open it up to the public similar to the NYRR races. Does anyone have any experience with this?Similar “events” offer rewards and functionality that I’m not sure how to access.

Can we please have the option to switch back to the old 1:1 share layout for the map? The new one feels a bit off, and the gradient doesn’t help.  

Apart from not having any ‘flying’ activity type, i would like to record my hike-and-fly activities in Strava, and show the true elevation (e.g. in the 3D map plot). Now Strava ‘collapses’ my elevation, even though I use a Garmin Fenix with barometric altimeter. So it’s ‘true’ elevation, not inaccurate GPS height. There seem to be no activities that keep the true elevation, and the option to ‘recalculate elevation’ is gone in the UI. If this is not working anymore, should I make a request to implement such a feature?

The specified Meetup Address on a new Event is NOT being saved.  This is happening on the Strava website.  Note that there has been an update to the dialog for specifying new event details - including the meetup address.  The specified address is simply erased.  I’ve had to add the meetup location to the event description.  This is not the first time that an update to the website has introduced a regression to basic functionality.  Do you guys run any tests before pushing out an update?  Would greatly appreciate that this bug gets fixed asap.

Samsung Galaxy S24, One UI 7.0, Android 15.Strava Version 417.13 (12392927).  

Hi, recently my sim card was off for some time and i logged a walk through my apple watch. Later i fixed the sim outage but it seems the watch didnt synchronize properly. I manually entered the walk into strava app. A day later the activity was synced. However, the date/time was wrong… Checking the internet people said need to check the time zone on the strava web page. I checked but it was fine… Now every time i log an activity it is one day earlier, e.g. i did a run on 1st July 8pm but the app shows 30th June morning. That’s beyond frustrating as it messes my apple watch health app completely up (it shows some completely crazy number on active time and super low number on active calories). Is there any way to fix it? I always liked strava app but if it messes up the whole apple health app on the watch i am afraid i need to terminate the subscription… no choice CheersThomas

With the recent update to the strava website, segments have been added to the "Maps" portion of the site. This is a cool interface, however I cannot easily filter cycling segments by climb category anymore. This was one of the most useful features that I found, especially when trying to get a sense of how flat/hilly/mountainous an area is before visiting, and seeing which routes are most popular. I can now only seem to filter by length and for elevation "any" flat" "hilly" or "climb." This has been pretty unhelpful for planning cycling trips and routes in new areas, and comparing different places. I understand that it can be useful when visiting a flatter city to have the "hilly" option give me 50ft climbs since that is all there is, but I would like to be able to filter climbs by category and see what does and doesn't exist in an area. Re-adding the filter by category feature that was on the old segment explore to the Maps page would be extremely useful.

Hello everyone I have been using Stravas updated map features quite a bit recently and wanted to share some feedback. I will go through what I like and also point out a few things that could be improved. I hope this helps others who are exploring these changes and possibly inspires future updates. Activity Map Changes Positive Impressions• Preserved Gradients: When you select a map type such as Time, that color gradient remains visible on the map itself. This is especially helpful for loop routes because you can immediately see the direction in which you were moving. I really love this new feature!• Award Overlays: This is a nice little feature to know where exactly a Local Legend or PR was achieved. It was really cumbersome to figure this out before. Possible Improvements• Toggle for Awards: While this s a nice feature in general, it can get cluttered quick. A default-on, toggle-off option would solve that issue. • Heat Map Category Issues: When someone classifies an activity as a tra

When I use Flyby, I only see one or two other riders, even though I’ve selected many more. Moving the timeline forward or backward doesn’t help either. This happens both on my home computer (Mac + Safari) and at work (PC + Chrome). Everything was working fine until Friday evening. 

HI community,I have been using Strava for the past 14 months with full subscription and find it great for aggregating all my activities.Lately I have noticed that the Strava Clock is not my local clock, the Strava clock is apparently Strava server time. Example in question, on the 2nd of February I did 3 activities starting local times 8.59 AM, 9.52 AM and 10.26 AM. These were exported to Strava with time stamps 1st of February 11.59 PM,  2nd of February at 12.52 AM and 1.26 AM.According to Strava time I did 1 activity on the 1st and 2 activities on the 2nd of February when I in local time did 3 activities before noon on the 2nd of February. All local times are exported -9 hrs.It might have been like this for a long time, but I only discovered it today.How do I "reset" the Strava clock to my local time?/Ulf 

I was searching for an activity with "Mt. Lafayette” in the comments and typed "Lafay” and nothing came up but when I completed the word “Lafayette” it did. It’d be nice if partial string matching for comments was supported in search

Hi. My name is Dodd. I’m new to the forum but have been using Strava for about six years. I’ve got a bug on my app that will let me view only about 15 or 20 of my most recently saved routes. I can see that the other routes are there and the app will let me scroll to them for a second but then kicks me back to the latest 15 or so. I’ve contacted support but they were not able to help and closed my ticket. Has anyone else experienced this?  Thanks.  ps  I can see them all on my laptop, not on app, iPhone. 

Just wondered if anyone else has this problem. At the moment I can only access the most recent 16 (web) or 20 (app) of my routes; it is not letting me scroll or page through to see any more.My other routes still exist as many of them I have shared to my partner via Messages and I can still access them from there. 

Hi, My name is Josh I used Strava i while ago on the free trail and then canceled it before I was charged but now it says on my app payment failed retry payment and it keeps on charging my account but when I want to cancel it it does not show I have a strava subscription on Google subscriptions platform 

Hello. Since few weeks ago, My Stats overview in my Strava profile does not work - it shows just zeros everywhere. This is a new problem because just a few weeks ago I could see stats. I do weight training that always counts as Workout and therefore I could compare my stats year to year, for example. Other overviews in My Stats sections, such as cycling and running, work as intended. Thanks, have a nice day.