Ask & Troubleshoot

Hi,I was able to get the group events using the https://www.strava.com/api/v3/clubs/{id}/group_events call, but is there a possibility to only get the upcoming group events? Now all group events ever made are getting listed, but that’s not really what I need.Honestly I can’t find anything in the documentation about this REST API call. I found this call by searching on Google.Gr,Andy

I wish to have my profile location set as Edinburgh, Scotland, however regardless of what I do in edit profile (app or website) United Kingdom is always added to the end of my location. Any suggestions on how I resolve?

I'm experiencing issues with Strava on my Apple Watch. It's unable to satisfactorily record and keep the data of any activities such as running, walking, or riding when using the watch alone—without my phone. It appears to be a GPS issue in the Strava app. Apple did a diagnostic and GPS is functioning okay and I used the NIKE run app and it is recording and saving the data/maps.Ideas?

I have an iphone 14 pro. When I am recording, my live segments (that are stared) aren’t showing. Yes, they are inclines, yes they are starred etc etc. Prior to pausing and then renewing my membership, they worked. I believe someone online said they temporarily canceled and then started back up their membership and had the same issue. And Strave had to do something on their end to fix but I have created tickets, the first over 2 weeks ago, I get generic responses after several days to a week with solutions that don’t apply or I have already tried. 

I added seatpost and pedal components to my bike in My Gear.  I noticed after doing this that the Seatpost and Pedals options are no longer on the dropdown list.How am I supposed to choose new pedals and seatpost/dropper when I replace them in a few months?  The components I have listed on each bike should be a running list, not just the new replacing the old.I want a history of what is on the bike, for example:Front tire put on June 2022Front tire replaced July 2023etc, etc.This way we can know how long we had components on our bikes, how much life we got out of them, or simply when we upgraded to new parts.Thanks

Hi all! During my last workout my Garmin noticed that I ran my Personal Best on 1 km at 4:58/kmHere attached the detail of the run, where my fastest km is ? I can’t see it. Where the record is evaluated?Furthermore, there's a huge difference somewhere from pace (passo medio) and gap (GAP medio), see lap 4, 4:34 to 5:13, very strange as the run was totally flat.... ;-)Thank you! 

 When checking a new record over a route I did yesterday, the visualization of the segment name looks wrong, and seems that is displaying the name of the variable. This is not happening when checking the route/segment on desktop.Steps:Using the mobile app go into the activity https://www.strava.com/activities/15210464622 Click on the bronze medal  The pop up shows the variable instead of the segment name  Desktop visualization: 

Trying to log in to Strava using one-time code and keep getting errors. I've tried multiple devices and no luck. Any suggestions for regaining access??

Dear All,I am currently developing an application that integrates with the Strava API, and I am experiencing an issue when attempting to subscribe to the webhook endpoint using a custom domain.Here are the details of the issue:- ✅ The webhook works when tested through ngrok (e.g., https://xxxx.ngrok.io/webhook).- ❌ However, when I try to register the webhook subscription using my custom domain, I receive a `503 Service Temporarily Unavailable` error from the Strava API when hitting the endpoint `https://www.strava.com/api/v3/push_subscriptions`. using ngrok using our domain I have verified the following:- My server is accessible via HTTPS and has a valid SSL certificate (Let's Encrypt).- The endpoint `https://domain.com/webhook` is reachable and returns `EVENT_RECEIVED` for POST requests.- The webhook route is publicly accessible and correctly configured in my Laravel application.- Firewall rules and server logs do not show any issues or blocking behavior.I suspect the issue may be on

Dear All,I am currently developing an application that integrates with the Strava API, and I am experiencing an issue when attempting to subscribe to the webhook endpoint using a custom domain.Here are the details of the issue:- ✅ The webhook works when tested through ngrok (e.g., https://xxxx.ngrok.io/webhook).- ❌ However, when I try to register the webhook subscription using my custom domain, I receive a `503 Service Temporarily Unavailable` error from the Strava API when hitting the endpoint `https://www.strava.com/api/v3/push_subscriptions`. using ngrok using our domain I have verified the following:- My server is accessible via HTTPS and has a valid SSL certificate (Let's Encrypt).- The endpoint `https://domain.com/webhook` is reachable and returns `EVENT_RECEIVED` for POST requests.- The webhook route is publicly accessible and correctly configured in my Laravel application.- Firewall rules and server logs do not show any issues or blocking behavior.I suspect the issue may be on

UPDATE from the Strava team:We can confirm the team is working on fixing the issue. We are expecting the fix to go out soon - once the fix is out, we’ll be sure to update this thread and let you know!  Hello all, I'm having an issue when trying to zoom out on a map screen where it starts to zoom out to see anything an area but then the whole screen goes white like a cloud cover & i can't see anything. This does it on my own maps aswell as friends maps. Strava has been updated to the latest version & is running on an android s24 . 

Why now do I see “CO2 saved” on the downloaded map when its not a commute but just a ride? I could give a toss on any ride how much CO2 I save or create. How do I get rid of this on the saved maps?

Clicking on the media doesn’t do anything. If I clicked ok the most left media, it exits the profile page. And if I clicked on the most right media (All Media), it goes to setting coz the icons overlap.

Since 2022, I have been using Coros for swimming, and I have never had any issues with data syncing to Strava. The data has always been accurate, exactly matching the records on my watch. However, over the past few months, the total activity time displayed on Strava has been completely off and inaccurate.Even when I swim for only 60 minutes without any pause time, Strava sometimes records it as 90 minutes. This means that when the data is uploaded, my activity appears to extend into the future. For example, if I start swimming at 6 AM and finish at 7 AM, Strava records my total activity as 90 minutes, making it seem like I finish at 7:30 AM (even when it isn’t even 7:30 yet Hahaha)This issue has only started happening recently. At first, I thought it was an error with my watch, but all the data on my watch appears to be correct. Additionally, my friend, who uses the same watch model, has never experienced this problem. It’s also important to note that this only happens with swimming ac

This bug has been annoying me for months. I use a feature that prints my played tracks on Spotify in the activity description. I usually add something descriptive about my ride and add that *before* the playlist.If I use [enter] for a line break in that text, the cursor is then magically jumping to the very end of the description, and my fingers working faster than my mind often backspaces a bit, then deleting some of the playlist entries. This is clearly an input error of some kind in that particular field, and I also have an incredibly hard time selecting text over several lines, because the text is first moving slowly, then moving super fast.This is on a fully updated iOS, the scrolling snafu mentioned towards the end might be an iOS thing, but the [enter] issue is unequivocally only present on the Strava app.

I joined the free trial and I canceled it but after the trial it charged my card I want a refund now please

Hi everyone,I recently encountered an issue with my Strava account. I followed a large number of athletes in a short period of time, and it seems that Strava flagged this behavior as spam. As a result, my ability to follow other users has been temporarily blocked. I'm a genuine user who simply enjoys connecting with and supporting fellow athletes, not a spammer. If anyone has experienced this before or knows how to resolve it, I would really appreciate your help or advice. Thank you!

Try as I might I can’t seem to suss out the path I have to follow that’d bring me to a ‘delete these pics’ button. Seems like it should be in Profile, but for the life of me I’m just not there yet.I managed earlier in the week to stumble onto it, as much for adding an avatar image as to show some scenes from activities I’ve engaged in. Now it’s time to clear out some space, but I can’t find my way back to where that can be accomplished.Any/all appropriate suggestions welcome, thanks!

This is an Android bug.  Repro steps:Scenario 1: Create an activity (either through syncing from Garmin or manually) Tag someone in the post (e,g, “@Bob Smith”) Notice that a second or two afterwards the tagged person’s first name disappears (so just “Smith” is shown) and if you are still typing, the cursor often jumps around. It’s unclear at this point if the person is actually tagged or not.Scenario 2:Same as above, but in the comment section of a post instead of post descriptionRepro rate: 100%

To my surprise I have a difficult hill climb.  The Hill is Challenging for All activities.. Walk, Run, or Ride.Why is something so simple not available in Strava yet.  I created the segment in a Walk, but can’t track the segment in a public segment.  Is there a link I can submit my feedback.. Thank you, Scott.

Dear Strava Support Team, I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed.  I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days.  Here are some details that may help you trace my account: Amount charged: Rp 609,390.00 Device used: Android  I would like to ask the Strava team to help me: 1. Cancel the active subscription. 2. Review this case and support the refund so that my funds can be returned.  Please contact me if you need additional information. Thank you for your attention and assistance.  Best regards, Andi muhammad fachreza nindra

I have a back up android phone (no sim) that I like too use as an off line map on gravel rides.I used to have my downloaded routes (using wifi) with global heatmap and the back-to-facing-north compass-button. I would combine it with a “real compass to check if I was on the path, that I thought, and if I lost my way or got uncertain the heatmap helped a lot to read the layout of paths in forests so that I could identify my location and get back on track. Same features were useful if I changed plans and wanted to ride an improvised route.This doesn't appear to work as well as it did some time ago:one thing: The compass-button has disappeared (there's a separate topic that goes two months back). It's critical” to know north on the map, and since it rotates quite easily...I don't have to explain.another thing: a week ago or so when I accessed my downloaded maps off line the heatmap wasn't with it any longer. That was dissapointing. I found a workaround, still, though, with the compass func

HelpI have been using strava for creating my routes for years, but recently paths that have always been recognised I am no longer able to use, it won't even let me run through a park!I know I can make it work if I login on a web browser but that is not convenient, it was a bit of a nuisance beforehand on the odd path but now it is so many paths it has made the route planning unusable.Has this been recognised by Strava? Or shall I give up now and find a new route planner?ThanksKaty 

Strava recently made changes to the Android app, generally for the better.Unfortunately, the developers forgot to do proper testing, which I noticed today.I had completed a 3.5 mile jog and it being a beautiful day in Northern CA, I took an extended break, sitting on a bench.  When I completed this segment, I took a screenshot of my Strava screen (File: Strava 1)About 25 mins later, when I decided to get my rear in gear and do the return 3.5 miles, I looked at my phone and noticed some weirdness on Strava.Even though I had been sitting still on the bench, I saw my SPEED was changing!  Huh?  I took some screenshots as evidence.  I also noticed that I had GAINED .06 miles in distance during the time I had been sitting on the bench!  Too funny. (Files: Strava 2, 3, 4)Can we get the Android app fixed Strava because now I have no confidence in anything I am tracking via Strava.Even funnier, I am on a free 30 day trials of enhanced Strava data.  Given this screwed up data, there is zero chan

A week ago while cycling it would show average speed, current speed, time elapsed, distance elapsed, and heart rate all at once very legibly. Now it flip flops between average and current speed when you’re paused or mid ride, and shows only distance and time elapsed along with the changing speed metric. I understand maybe some people prefer this, but maybe you could just make this optional? I want to revert back to the UI from a week ago.