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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4210 Topics
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Logankirkland27Hub Starter
asked in Devices and Connections
[Resolved] no heart rate data

Can anyone help me, my heart rate is being recorded during workout but not in workout after 

133521
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Kris De MoerlooseHub Rookie
asked in Strava Features Chat
Weighted Average Power in Summary Overview

Hello,For each Srava ride I see average power but would it be possible to show Weighted Average Power in summary overview of ride? BrKris

241
Kimberly22
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GregoryCordierHub Rookie
asked in Developers & API
Displaying heart rate values from fit files developer fields

I have developped an application that sends heart rate from a Wear OS watch to Garmin Edge bike computers. Heart rate is saved in a developer field that should override heart rate native values. I do the same for power (in a developer field inside the fit file). Power is displayed on Strava but not heart rate. It would be great if Strava displays heart rate values from developer fields with nativenum = 3 when heart rate is not already present in the .fit file.This way people will be able to use their Wear OS smartwatch as a HRM together with their Garmin GPS and get heart rate on Strava.Thanks for your consideration

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Pierre_38Hub Starter
asked in Developers & API
Line break in description

Hi,We are pushing activities on Strava and we’d like to add line break and markdown into the description. We are using php code. With this example:$description = “I’ve done a test with **xxx**:\n";$description .= '**SV1**=150 W';The line break won’t appear in the activity description (nor the bold characters).  Does anyone has a solution for that ? Thanks,Pierre  

611
Jan_Mantau
Superuser
donpwinston
donpwinstonHub Rookie
asked in Strava Features Chat
How to remove bogus KOM recording?

There is a hill I climb frequently that no has a bogus QOM/KOM recording. It is about ¼ mile and very steep for about ½ of it. The time recorded was 30 seconds! I think someone gave her a ride and she didn’t turn off her computer. There was no power or heart rate recorded.How can I get this removed? I see no way to do it or even inform the person who uploaded it. I assume she can change the data without removing the segment or deleting the entire ride.

371
Jana_S
Superuser
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garpikeHub Starter
asked in Strava Features Chat
iOS gear missing when saving an activity

Hi. For the last two weeks, when I save an activity, my gear is missing from the pull down menu and the only option is to add new gear. To remedy this, I edit the activity after it is processed. 

411
Jana_S
Superuser
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DonD49Hub Rookie
asked in Strava Features Chat
Rides not showing up on heatmap; changing ride type doesn't help

When I change the dates on my heatmap to only include this year, I find that my rides aren’t showing up.  I tried the solution offered of changing the ride type and then changing it back again but it didn’t make any difference.  I also checked to make sure the rides were visible to everyone, which they are.  

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DBTHub Starter
asked in Developers & API
How to add a business to Strava maps?

Hi everyone, I have a question that I can’t seem to find the answer/solution to. Basically upon plotting a route on Heatmaps the other day, I noticed that some local bike shops/mechanics are featured on the map but mine is not. Does anyone know how I can add my business to the map? I have tried adding it to Open Street Map (both shops I mentioned are also not on OSM) to no avail and I also have a Strava group too for my business.Any help would be appreciated, thanks

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Community Manager
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woooshoooHub Rookie
asked in Strava Features Chat
Cadence replaced with Avg power in Forerunner 55

Why is the cadence replaced with avg power? Forerunner 55 doesnt provide power stats since way back. So how come its being shown in the top stats. Cadence can still be found below but its kind of inconvenient to scroll down further down when it used to be at the top with the distance, pace, elevation, etc. https://strava.app.link/jcJ3ivq85Tb

804
Marya
Community Manager
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josephMCPHub Rookie
asked in Devices and Connections
heart rate info you might want

After a workout this morning I had the first realistic heart rate in weeks. Then I did a walk this afternoon and my heart rate went from 76 to 119 in the first minute and stayed at 119 without any change for 35 minutes. The terrain was undulating with some steep stairs and climbs and thus 119 throughout is most unlikely. Could you, Strava IT people, please take this info into account and have another look at the software. Thanks.

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Michael MelasHub Starter
asked in Strava Features Chat
Commute

I would like to be able to quickly view commute miles by the month or by the year. I have a gols to offset enough CO2 per year fro a round trip flight from San Francisco to London.

611
Jan_Mantau
Superuser
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sindhuHub Rookie
asked in Developers & API
Increase-athele-capacity

Hi,I would like the athletes capacity increase. currently it is just 1. Would like to to increase to 100. I’d be incredibly grateful for any help or direction to expedite this. 

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monpashaHub Starter
posted in Strava Features Chat
Search icon weirdness

On the Home tab the search icon (magnifying glass) is pointing right. This seems odd. Especially cause when you tap it, on the page, the icon in the search input is pointing left.   

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StielenHub Starter
asked in Strava Features Chat
How turn on ai again

Hey team,It looks like I accidentally turned off the .Ai analytics feature. Is there a way to switch it back on?Thanks,Sander

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TbarrettHub Starter
posted in Strava Features Chat
wind accuracy

The wind in the weather always seem to be inaccurate can this be rectified 

181
Jan_Mantau
Superuser
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caskew13Hub Starter
asked in Strava Features Chat
Export historical bulk .fit data for Coros upload

I've reached out to support a few times with no response, so I'm trying here too.I was a long time Nike Run Club user, and I recently got a Coros watch. In trying to get my historical data from NRC to upload to Coros, I was unable to obtain .fit files from NRC. The data must be in .fit for Coros to accept it and populate prior activities. I've only been able to obtain the data in .tcx, a format per Coros that wont work, even though their upload page says it will.That brings me to Strava - I signed up and entered all my NRC data into Strava, hoping it would sync with Coros. Unfortunately, it seems Coros doesn't "back-populate" the old activites, only new ones in Strava. I see that on new activities, I can export one-by-one as .fit files, but those are already synced from Coros to Strava. I'm really hoping I can get Strava to export the prior acivites I manually entered as .fit files or find help in converting my NRC and Strava .tcx exports to .fit, so I can have a full history in C

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Neil HuntHub Rookie
asked in Strava Features Chat
Bulk Export fails to export uncompressed .fit files.

As of yesterday 2025/6/10 about 6pm, Bulk Export fails to export uncompressed .fit files.In the activities.csv file, the filename is “#error#” and the file is missing from the export.These files were correctly exported with my previous bulk export 2025/4/24.All other file types (.fit.gz, .gpx, .tcv etc. all work fine).My export of about 3500 activities contains about 20 .fit files uncompressed.These are from old Garmin devices (Edge 705) from 2019-2022,and also from activities shared from another user which are quite short.The activities in question are still valid and editable within the web application.

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jamesliHub Rookie
asked in Devices and Connections
Map Bug/ inconsistency from Huawei to Strava

The activity details synced pretty consistenly but not with the map, it shifted so far away from the original path. Any fix for this or is this a new bug ? 

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QuickQuestionHub Starter
asked in Strava Features Chat
QOMs/CR not registering...

Hi! Recently I've set my profile so that I can participate in Strava segments and I've found that an activity I did, the QOM and CR didn't register? These were activities were women haven't participated before but when I recorded they show up on the All-Tine leaderboard but not as the women CR which still shows as N/A??? I've tried refreshing and everything but was wondering if there was anything to do to fix this?

412
anchskier
Superuser
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pgorzechowskiHub Rookie
asked in Devices and Connections
Strava doesn't save heart rate from Garmin chest strap

Hi,Strava doesn’t save heart rate after workout. It is connected to sensor, dispplays heart rate during workout but after finish and save - it is not displayed in App. All permissions are ok. Thx!

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vatosioHub Starter
asked in Developers & API
Mistake 403: Too many athletes

please increase the limit stravaStravaMistake 403: Too many athletesThe limit of connected athletes has been exceeded. If you are the developer of this application, please contact Strava Developer Support to request an increase in the quota.application id 163714

983
ActivityFix
Superuser
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Gavin SHub Starter
asked in Strava Features Chat
Strava workout calories not showing

When “Workout” is selected, the calories burned are not shown and do not contribute towards exercise and move goals in Apple Fitness.Does anyone have a fix for this? Thanks in advance. 

341
Jana_S
Superuser
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Flanboy52Hub Rookie
asked in Devices and Connections
Strava not syncing all of Samsung health activity

My wife is training for a marathon and has a Galaxy Watch 7 connected to Samsung Health. Samsung health has Strava added as a service. She starts the run activity from her watch. Most of the activity syncs but not all. It’s pretty random how much is not the same as Samsung Health. We’ve tried resync but still getting these strange differences. Any ideas?

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Hanz79Hub Starter
asked in Devices and Connections
Nike Run Club connection issue

Hi, I wanted to connect my Nike to my Strava. I did all the right steps to connect and when I get to the authorise page the box on the section “see my public profile (required)” is checked off but the highlight is not the same colour as the other two boxes and it says error at the top. I tried making all my Strava options open for everyone to see as I was private. But still it won’t connect??

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qujacqueline10
qujacqueline10Hub Starter
asked in Devices and Connections
All the same recorded activity, how is there about a minute difference in pace?

I usually record my running activities directly with Strava, but I tried running with Runna for the first time recently and had it import my run into Strava. I also recorded on Apple Fitness, which imported into Strava. Why are the stats so wildly different across the three platforms? I looked back in my activity history and these discrepancies are a rather common occurrence with Apple Fitness imported activities. Now that I’m training for a race, I’m most concerned about getting an accurate idea of my actual pace.

851
anchskier
Superuser

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