Ask & Troubleshoot

I have the latest app version on my iPhone 15 (iOS 18), but the user interface does not feature the latest design. I deleted and re-installed the app a couple of times but the problem remains. This is really annoying. Any comments on this are greatly appreciated.

Hi everyone,I'm trying to improve my times on nearby segments using Strava Live Segments, but I’m struggling to get any real value from it in my region.This might be fine in flat areas or velodromes, but as most of the people, I ride in a 3D world. In my area, it’s impossible to go anywhere without climbing or descending: 150 meters of elevation gain and loss every 10 kilometers is just a normal ride. But the real issue isn't the hills themselves. Live Segments could still be useful on a long, steady climb or descent. The problem is the alternation between flat, climbing, and descending sections, which makes pacing truly important, and the feature almost useless.What I really want is to pace myself realistically against my own past efforts. I don’t care how others perform on the segment; I just want a real, effort-based comparison with my own ride history. I understand that Strava might not be able to show other’s pacing or strategy data due to intellectual property rights or privacy c

Map data is not showing properly. Even I have trouble shooted with so many ways still won’t works out.on the direct route if some cuts are coming, there is small drift in the corner of the road.In other tracking app’s it is working fine. Attached screen shot with so many drifts in the straight route 

I heavily use the Personal heat maps feature, specifically the Red and Blue colors because they were the most legible. However, after the recent Maps update, these colors have changed and now I find it much harder to see. Now it'sore like the other colors, which have always been hard to see. 

I’ve started seeing the ‘Plan your weekend ride’ carousel at the top of my feed. Does anyone know how to switch this off? It’s showing me rides that are miles away from my location. 

The Flyover thing is kinda nice, but as I play through  an activity the frame rate progressively degrades on my iPhone 15. On longer rides, it can drop as low as 1 frame per second. January 16th: UPDATE FROM STRAVAHello and thank you to everyone who posted here.We are aware of this issue and are currently investigating. I will post any updates here when they become available. Sorry for the issue and we ask for your patience while we work on getting it fixed.

 I’ve been a paid subscriber for many years and the appom my iPhone 16 promax just started to show only average yesterday. Is there a setting that changed?GPS works fine, but the app just started to say the GPS is intermittent today. Mapmyride works fine (I always have MapMyRide running in the background and have for years because Strava has failed a few times over the years and luckily I had Mapmyride running to save the stats (MMR has NEVER failed me)Is there now some kind of adjustment for the app to show live speed? (Bicycle)I’m going to erase and reinstall and try it. Will report if any difference Thanks

There seems to be a bug with the weekly log whilst tracking strength exercises, when completing a strength exercise, it doesn't count towards weekly log.Although it shows a dot on the graph which is accurate, "current" still shows as 0, and "to go" still shows 2. Apologies if I've posted this in the wrong place, I'm new here lolThanks

Hi Strava team,I was reading through the info on developers.strava.com/docs/uploads about how devices are detected from FIT files using the manufacturer and product fields.I'm working on a small project where I compare GPS performance between different devices — for example, two watches worn during the same race — to analyze things like drift and accuracy. I’m generating FIT files from that data, which include the manufacturer and product ID fields as specified in the FIT format.I’d like Strava to show the correct device name when those files are uploaded, if possible.Just wondering: Is there a list somewhere of which manufacturer and product ID pairs in FIT files are recognized by Strava and mapped to device names? Thanks a lot — this would really help make the activity display clearer in the context of my tool.Regards,Arthur

My relative efforts shoes the bar charts with all my activities but underneath in the details it only shows 5 instead of 7(if i ride every day) All my rides have a HR information from heart monitor. Any ideas why is this happening? Thanks

I can log in on my PC but not on my smartphoneWhen I log in, I get a brief sentence. But I can't read itI deleted the app and reinstalled it

I am building a web-based calculator that helps athletes estimate how much time they need to complete a specific lap based on their previous activity data.I would like to ask: Is it allowed to access a user’s lap data from their Strava profile using the API, with their permission and proper authentication? Are there specific scopes or limitations I should be aware of when requesting lap-level data? Can this data be used to provide insights or time predictions back to the authenticated user, as part of my app?

Is it possible to disable everything goal related? It seems incessant lately. I signed up and pay for an app to record my activities. I couldn't care less about the screen wasting goal suggesting and constant artificial validation.

Hi there,retrieving the club events from the api-endpoint /clubs/:id/group_events shows only the first date in the upcoming_occurences property even if there is a weekly or monthly interval set. Even if this date is in the past what for sure is no upcoming date :)This seems to have changed in the meantime as it worked before. Back then the upcoming_occurences array has been populated with future dates.Has anybody experienced the same behavior? Cheers,Tobi

Hello,Today, I forgot my Garmin watch and recorded a swim activity with my Apple Watch. I saved it after, and when I got home it was not synced. I forced the sync via the Apple Watch Stava app, but the activity is nowhere to be found. I forced restarted the Apple Watched and the iPhone, nothing. I even downloaded an app called GPX Export as suggested in another thread, but the workout is not there. I am afraid that the activity is gone - my wife had the same experience a week ago. Any thoughts?Thanks!P.S: I recorded a dummy swim activity when I got home, and it showed on the iPhone right away. 

I completed a Bike and Run multisport activity using the apple fitness app. After uploading to Strava it is shown as one continuous activity. I know other smart watches upload as separate activities and would be nice if it was the same with apple fitness as you do not see any segments or average speed data for the individual sports and the transition is not accounted for either .  

Gostaria de solicitar que no strava tenha um parametro que eu consiga sincronizar as etapas dos meus treinos seja de corrida ou ciclismo .por exemplo em uma corrida no garmin onde monto meu treinovem as etapasaquecimentotirodescansocorrida levee tal….a solicitação seria que ao parametrizar e eu efetuar o treinamento no fim da atividade o strava colocasse as etapas feitas na descrição da minha atividade, com isso eu teria um controle melhor do que eu fiz no treino quando for analizar.vi que recentemente tentou ser feito isso mas teve alguns usuarios que vendem treino e planilha que nao gostaram, por isso sugiro que seja criado um parametro e quem quiser utilizar a ferramente que faça uso

Would it be possible to use the heart rate sensor from an Apple Watch to sync with a ride recorded on the Strava iPhone app? 

Hi Strava community,I am pretty new to running, only starting in April of this year. I have made many silly mistakes so far, but the biggest (tracking wise) has been using the Run-GPS when using a treadmill. I did this for about 2 weeks before realizing the impact it had. I’d like these runs to not count towards my PBs/PRs but still be in my activity feed/overall totals. I have seen a few options from my searches such as flagging them, or changing them to ‘workouts’ instead of ‘runs’, but I’m concerned it would mess with my numbers. So, please let me know what would be the best course to keep my mileage and number of runs, but exclude these from my personal bests.Thanks so much!

Is there a way to turn off personal records, and suggested challenges, and all the other automatic junk I don’t care about in Strava? Yes, I get that all that is important to a lot of people. But I’m not trying to be a super athlete. All I care about is recording my track and heart rate.

I created a segment a couple weeks ago, and it has yet to populate with any efforts. https://www.strava.com/segments/39500810

Hello,I’m making a website for my local community to share all the routes in my area in one place.For doing that, I use the route integration with the <HTML> code.I was just wondering if there is a limit of routes that can be integrated from an account? I would not like my accound to be suspended for that :) Thank you,

 n.a 

Has anyone else run into this issue? It appears videos on run/bike activities (anything with a map) are showing up in feed as squares suddenly? If you click into the activity, you can still see the whole 9:16 video, but the preview in the feed seems to be cropping them to squares, which is really annoying.This was not the case a couple months ago. Not sure if the change is intentional or a bug. Thanks for the thoughts/help!Matt

Pretty much what the title says - a few days ago I noticed that using the “Correct Distance” function on the desktop app has stopped making any changes to my recorded runs. Previously when I used it I’d usually add about an average of like a fifth of a mile or so to every run (and shave off like 15 seconds in average pace lol), and I’m certain my Apple Watch hasn’t magically improved its GPS capabilities in the last few days to the point where every run is now somehow flawlessly recorded. This is of course the most first world of first world problems, but just curious as to whether anyone else has experienced this, or if Strava has changed the functionality so that it would result in this happening.