Ask & Troubleshoot

I'm having errors with date and time of workouts done in Runna. Morning workout in Runna is being imported as evening workout the previous day in Strava

I noticed that when clicking into an activity that has 3D maps set, it now shows as a 3D map. While I can see this is intended behaviour and the previous behaviour of just loading the standard map upon clicking in was likely a bug, it is not very useful for exploring the map and gaining useful information (e.g. easily reading trail names or seeing how I’d plot the route myself).Can there be an option to change the default map when opening a detailed view? 

Hello Strava, As of August 15, 2025 at exactly 11:01PM my E-Wallet(GCash) have been accidentally charged for ₱1,500.00. As I have forgotten to cancel my subscription beforehand therefore I politely ask for a refund.Here is proofThank you.

On the power curve tab for some recent activities, I only see the last 6 weeks curve but not the currently viewed activity curve. If I click on "zone distribution" or "25w distribution" I just get a spinner and the data never loads (see screenshot below). The power data appears to show fine in the timeline view in the "overview" section, but for some reason the more detailed views don't show the data or don't ever load. Any idea how I can see the power data for my rides? Thanks!

Bonjour, je trouve que ce serait bien d'avoir sur l'appli une carte globale de tous les parcours que nous avons effectué, pour se faire envie de découvrir des zones que nous avons pas explorer.Ce n'est qu'une idée.Sportivement Sam

Is there an easy way to get Strava to suggest multiple routes between points A and B? Between two points there are always multiple ways to get from A to B, some being easier than others, either longer, shorter, more or less elevation, surface conditions (offroad to gravel to road) etc etc. It would be good to see the choice. Strava doesnt give any options. With options, this would allow creating a route with a different inbound route to the outward route. 

Does anyone got the same issue as me ? Since two days, every time I try to go on maps to create a route, the app just crash. 

I'm trying to use file upload on the Upload and Sync Your Activities page. I have 400 activities to upload from TCX files, limited to 15 files at a time by the page. I can upload 30 files in 2 batches, and then I get an error: You've exceeded the maximum number of uploads. Please try again later. Does the file upload have a rate limit? A limit of 30 files per 24 hours (?) would be annoyingly low.

Hello all, when i give kudos to people’s activities my kudos don’t appear on the related activity. They disappear. Never happened before this kind of thing. Could you please help me about this?

How do you remove the “favorited or enabled notifications for you” list under your “Followers” list?  I have a few people in their own category that I have not activated this option and I can’t figure out how to get rid of this group of people.  Any help out there? 

I merge 2 FIT files and uploaded it successfully, however the uploaded file does not count up my yearly total in My Profile / My Stats. What is a shame, as this was my longest ride ever.I raised a ticket, Strava returned due many service request they cannot dig into it.Does anyone have a clue how to force the system to recalc the rides? KrEric

Can I edit my ride? I forgot to end my ride. I drove off with Strava running and got 2 KOMs that I didn't deserve.

Currently, I have 12 activities stuck on my Apple watch as unsynced that are not showing up on my Strava. Please help! I have closed the Strava app on both my apple watch and iPhone, restarted both my apple watch and iPhone, and made sure I have wifi and that they are connected to Bluetooth but no luck. I am not sure what else to do.  

I've reported the same athlete several times and nothing has been done.Plus, the reporting process is terrible: why not create a form?Every time I've reported someone, Strava's AI has misunderstood my message.I filed a report again, and it was set to SOLVED without any action.What's the point?If STRAVA is short on people to analyze activities, they can hire me. I can do a much better job than this AI.

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately,

I would like to suggest a way of visualising all your past logged activity in Strava on a World Map. I personally travel a lot and never loose an opportunity of recording a run, walk, hike or gym session from anywhere I am. I would love to be able, with the click of a button, to just visualise all the countries where I exercised and I think many other users would appreciate this feature. I know of the personal heat map feature, but it doesn’t really work well when you zoom out on a world-level scale. I’m thinking more something like a coloured dot or something else to mark a location where the user exercised.Thank you for considering my request, I hope this might help contributing to the development of the app!All the best, Arianna

Are there any plans to allow iPhone App to change a route from  “private” to “public” ? When trying to share and having access to the web to make this change is not always available. Seems like this would be a simple fix?

Activities that use the 3D terrain map type aren’t displaying correctly on the web version of Strava? Logged out and back in, tried incognito mode, and a different browser, but no difference.

I am unable to give kudos using my iPhone. I can tap the kudos icon, it turns orange, but when i refresh the screen, the kudos has disappeared, and I do not show in the list of kudos givers.If I attempt to like a comment someone has made, I get an error message - ‘something went wrong, please try again’.I am able to give kudos and likes from a PC, although I suspect that I am being limited to the number of kudos in a period of time.Any ideas or reasons would be appreciated

Hi,I would like to start a new subscription with Strava, but it keeps showing pricing in Euro. I lived in Germany before but moved to Japan now. I would like to purchase in Japanese yen. Another twist on my case is that the subscription plan I would like to choose is student plan. I am an active student with the university in the UK. Thus, my student ID has been issued in the UK, not in Japan.With all the unique layers of my case, how will I be able to subscribe a student plan in Japanese yen? Is it possible? 

Please add “Noosa” brand of running shoes. I just bought a pair of Noosa TRI 16s. Please let me know when they’ve been added so I can edit how I entered them at this time. This may be an Asics brand, but that’s not what the box says.Thank you,Vern Martin

Not sure how, but my AI has disappeared?  How do I get it back operating?

Hi,I'm having issues specifically when I play football and record it on my Apple Watch (Series 10, since i've had a new watch, no issues on my previous watch).My strava is set to Dutch, so is my Apple Watch, my iPhone and my email languague, every setting I can find is set to Dutch. Yet somehow when I record an activity as football it uploads it in english (and it seems to be with wrongly calculated distances and speed). When I walk normally outside, distance gets measured better. It’s mainly off when I play football (old watch seemed to be more accurate). However the activity still gets uploaden in English.Anyone has any idea how I can resolve the languague/measuring issue?I have tried reinstalling the app on iphone and apple watch, changing languague to english and back to dutch, noone have seemed to fix the issue.

I noticed since 7th July that all my activities, which are hikes, do not include the map recorded by my Amazon fit/Zepp application.  I found a question on the community which had suggestions that I followed.  None worked and after following the last, and most radical I discovered what may be the issue and cause. This suggestion was to uninstall and reinstall the Zepp application, which I did.  The result was that the map data was completely lost and a message stating that it had not been backed up to cloud. Issues;The app should have alerted the user that the map had not been uploaded, given a reason and suggestions. There should have been a warning that uninstalling the app would completely lose this data. The instructions to fix after reinstallation are correct and should be updated.None of these are Strava issues, but I hope it will explain the problem to other users and help them resolve the issue.

Hi, I started noticing in the recommended "Who to Follow" section the title, "Fan favorite on Strava" below a person's name. When did this start and honestly, can I hide this concept? My issue is that it feels like Strava is rewarding the person who follows few people and has a lot of followers. Like someone who follows 30 people but has 3000 followers. Also, some "fan favorites" haven't posted in over a year; so they are "ghosts" who had a lot of followers. Anyway, the whole "Who to Follow" isn't something I care to see but mainly due to this "reward the cool kids" concept. Thanks for reading and any help.