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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4286 Topics
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NdeRooijHub Starter
posted in Strava Features Chat
Apple Watch on a scooter (non-electric)

Hi!I recently picked up a non-electric scooter from Decathlon so I can save some time on walks while still getting some movement in, instead of going lazy with an electric scooter.I'm looking for a workout type (preferably in Strava) that would roughly match the calorie calculation, while also logging my heart rate, speed/distance and GPS route in to my Apple Health/Fitness apps. I was trying to find a list that shows which workouts log what, but can't find that for either the Apple workout app or Strava.I can't imagine I'm the only one looking for this, what are you all using for this to get the data I mentioned earlier?While we're at it; I went stand up paddleboarding yesterday, it didn't log a route/speed for me. Does anyone here know if that is to be expected?Thanks!

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heaths
heathsHub Rookie
posted in Strava Features Chat
[KNOWN ISSUE] Zoom is broken while editing a route on Mobile App with waypoint selected

While editing a route when a waypoint is already selected to be moved, if I pinch to zoom I'm immediately zoomed way out such that my waypoint is in the ocean and I'm viewing the entirety of the US and Mexico. At that point I can't even zoom back in. Seems zoom just isn't supported while moving a waypoint. This is made worse by the fact that if I zoomed in before moving a waypoint, when I select a waypoint for moving, I'm zoomed out slightly by what seems like a minimum zoom factor. This is making it extremely hard to edit a map on mobile. Strava for Android version 358.12.

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DeeKayHub Rookie
asked in Strava Features Chat
How to keep a Strava segment updated if the trail line changes?

On my local hill, the MTB trails have been maintained and upgraded over the years, i.e. got their lines slightly changed and features added. Hence, the existing Strava segments and leaderboards aren't relevant anymore because the trails are now different, often longer. How should one go about this? Add new segments on top of the existing ones? Will this make a mess? How could the old segments be removed (not sure I can find their creators and make them do it)? Many thanks!

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Gemdrew93Hub Rookie
posted in Strava Features Chat
photo sharing update

The update that shares pictures now with the info, is good, however it distorts the picture and missed half out. It was much better the way it was before, can we have that option back!

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Jana_S
Superuser
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maria.mr.1997Hub Rookie
asked in Strava Features Chat
Recording run and walking at the same time

Hello! I hope you are all well ☺️I searched and couldn't find this question, but maybe a similar one has already been asked and I apologize if that is the case.Basically, I started alternating walking and running in my workouts. When I record it as walking, the total exercise time appears. When I record it as running, the time drops drastically.What can I do in this case?Thank you very much in advance and wishing you the best!

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anchskier
Superuser
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MikeFEllisHub Rookie
asked in Strava Features Chat
Training Log

some of my rides not loading to my training log

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Jana_S
Superuser
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GnollGnollHub Rookie
posted in Strava Features Chat
Private parking on Strava Maps

The Strava Map shows private parking locations in Points of Interest. In OpenStreetMap (the map data that the system is based on) some parking areas are marked as private - e.g. the drive of someone’s house or a private building complex. However, Strava seems to import them all and display them as parking which is a bit misleading.

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AlexV_Hub Rookie
posted in Devices and Connections
Strava does not import segments correctly from Apple Fitness

When importing a running activity from Apple Fitness, Strava does not import the segments correctly.Here is an example:I did a 20s sprint / 1m30s rest cycle. These are the segments. Here is what Strava shows The segments in Strava have nothing to do with the ones in Fitness. I would like them to be the same.  

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Jana_S
Superuser
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BirdmanHub Rookie
asked in Strava Features Chat
Green screen on iphone during segments

When starting a segment the screen works ok but as I enter the segment the entire screen turns green 

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acataiHub Rookie
asked in Devices and Connections
"Hide/Back" and “Options” buttons from 'Record' screen disappeared (iOS mobile app)

There was a button in the top left corner that I could click to get out from the "Record" screen.A few days ago, it disappeared. When I click Record, the only way to get myself to the home screen is to kill the app (at least I didn't find any other). Also the gear wheel on the to right corner disappeared so I have no access to options. I have just a white rectangle where they should be.Clicking on the space where they should be does not do anything.I tried turning phone on/off, I have tried reinstalling app. Still the same.I attach screen how it looks.  

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Anonymous
asked in Strava Features Chat
Green screen

Hi,I have an i-phone, and in the last two weeks or so during my rides, the screen goes bright green / blank so cannot see the map / route screen, but if you change the view to speed/time etc. it’s all still happening. I can see that now it’s been happening to others, so I guess this is just to register my frustration with the app.

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Vincenzo
Superuser
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Arthur_SánchezHub Starter
asked in Strava Features Chat
Problems with distance adjustment

Hi, I've been having trouble adjusting the mileage when uploading my treadmill activity.Strava is missing 1.5K, and I want to adjust the distance. How can I change this?

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Jana_S
Superuser
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niklasvmHub Starter
asked in Strava Features Chat
Map view is being cropped on Android

I’m experiencing an issue where when I zoom out on the map, the map seems to be cropped and details are not visible within the cropped circle. As you zoom out further this becomes even smaller making the map unusable. See screenshot attached. I’ve checked on the normal website and this doesn’t happen. Has anyone else experienced this? Is it a bug? 

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Jana_S
Superuser
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pbanonHub Starter
posted in Strava Features Chat
New Activity Layout is Atrocious

I couldn’t find any place to send direct feedback to Strava so here we are. The new layout for activities is truly awful. It’s clunky, unintuitive, and very frustrating.Why is it when I click the map, it doesn’t go full screen?  Why does opening the photos require multiple taps? Tapping the small photo square swaps the photos to the banner and then tapping the banner opens the photos full screen. Why does the map not follow this same behavior for going full screen????Please revert the layout or give users the option to choose. And if it’s not broken don’t fix it. 

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Jana_S
Superuser
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speedykapurHub Rookie
asked in Strava Features Chat
Shared/Saved photos exported in 16:9 aspect ratio

To the good folks at Strava,Please allow the user to share the aspect ratio in which they want to export their image with the run statistics.Previously, it was 4x5, and it worked. The reason it worked is that in this aspect ratio, you could see the strava logo, the image in focus and the stats at the bottom of the image, in one glance. It came together pretty well. Very shareable. Strava logos everywhere. Run stats right where you want them. Boom.But now, with the new aspect ratio, this does not work as well as you may have thought. I’ll lay it out.Scenario 1:I share a picture i took to my Instagram story with my run stats. Now, who ever came with the aspect ratio idea thought that the image would take the whole screen and it would look good. But the stats are now in areas of the screen which are occupied by the app specific action buttons! My run stats are hidden and so is your strava logo. They did not consider this, and no one in the chain of authority, while reviewing this, thought

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Jana_S
Superuser
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ian christopherHub Starter
asked in Strava Features Chat
Request to add a new shoe brand

The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'STRYDE' and the site is https://www.heiden.id/I hope it will be added as soon as possible. thank you, i look forward to hearing from you.

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Lola
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JhvHub Starter
asked in Strava Features Chat
change display

The stats display has changed on photos that I share.from Strava. How do I change it back. The stats now cover most of the picture instead of being a banner at the bottom. See the difference below. 

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Jana_S
Superuser
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Elielson JoabHub Starter
asked in Strava Features Chat
ATIVIDADE NÃO RECONHECE SEGUIMENTO

FIZ UMA ATIVIDADE,POREM ELA NÃO RECONHECE O SEGUIMENTO QUE CRIEI, SIMPLESMENTE, EU NÃO APAREÇO NA LISTA DO SEGUIMENTO, ACABEI DE OLHAR E VI QUE DE FATO O SEGUIMENTO CORRESPONDE COM O TRAJETO.

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Vincenzo
Superuser
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PaengHub Starter
asked in Developers & API
GlorfyFitPro to Strava Error

Can anyone help me fix this? This request does not comply with Google’s ”Use secure browsers” policy. If Strava has a website, you can open a web browser and try signing in from there. If you are attempting to access a wireless network, please follow these instructions.If you’re seeing this error message in Strava’s app, you can contact the developer to let them know their app must comply with Google’s ”Use secure browsers” policy.Learn more about this errorIf you are a developer of Strava, see error details.Error 403: disallowed_useragent

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algierwanggaHub Starter
asked in Strava Features Chat
Strava doesnt recognize smartwatch pause

Hi, I'm using a huawei smartwatch and it syncs with strava. I was using running mode when I was taking a break I paused via smart watch, but strava didn't detect the pause and strava continued to detect me moving. Should I enable auto pause mode on the strava app?

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starfruitHub Rookie
posted in Strava Features Chat
Strava flagging

Hello Strava community, and especially strava employees:There are a few segments I "keep tidy", meaning I flag obvious motorized assistance.  Sometimes I wonder why... but recall that strava is community moderated, so I try.They are obvious - the hill climb holder is a former world tour pro who set the KOM when he was in the world tour.  Then there's 2-3x the speed and totally unrealistic VAM's of people with their tracking on in vehicles.  This is against strava's stated rules.Strava used to allow 10 per day of these flagging, so I'd do 10 per day when work was slow.  Now for 3 days and counting my account is prevented from flagging.1.  When did the quantity per day change?2. Has strava permanently flagged my account, for doing what is the intended purpose of community self regulation, on entirely legitimate basis of rides? 

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stevebliss67Hub Rookie
asked in Devices and Connections
cannot connect or disconnect strava to Samsung Health

Just today I find I can no longer sync Samsung Health with Strava as the button under services is greyed out. I've reinstalled both apps 2 or 3 times now & allowed all permissions but it still won't work Any suggestions please?

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derekwrightHub Rookie
asked in Strava Features Chat
Why are Heat Maps Activity Specific?

Heat maps are so great but I feel like making them activity specific takes a huge amount of value out of them. Especially when they are split up between trivial differences like Run and Trail Run (or even Hike for that matter). Does anyone know why this decision was made? Any word of just One Heat Map™ on the horizon?

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anchskier
Superuser
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onovyHub Rookie
asked in Developers & API
GPX import ignores trkseg XML tags thus violating GPX specification and counting wrong distance

It looks like Strava's GPX importer completly ignores "trkseg" XML tag. In attached file there are two segments.GPX file contains one track (trk XML tag). This track can have one or more segments (trkseg XML tag). Segment have points (trkpt XML tag). Distance should be counted as distance between all points inside one (and every) segment but not between segments.Example:Let's have one track with two segments.First segment: point A, point B, point CSecond segment: point D, point EDistance should be counted as:track_distance = distance(A, B) + distance(B, C) + distance(D, E)You count it as:track_distance = distance(A, B) + distance(B, C) + distance(C, D) + distance(D, E)(which is wrong, distance between C and D must not be in total distance)Distance between last segment point and first point of next segment must not be counted in whole distance.According to GPX specification:https://www.topografix.com/GPX/1/1/#type_trksegTypeA Track Segment holds a list of Track Points which are logicall

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Mike220Hub Rookie
asked in Developers & API
Error 401 - can't get Access code

 I can’t do the very first thing with the integration!   I am unable to get an access code after I get the authorization code.Get authorization code via browserhttp://www.strava.com/oauth/authorize?client_id=[CLIENT_ID]&response_type=code&redirect_uri=http://localhost/strava-app/callback.php&approval_prompt=force&scope=readwhich returns a legit authorization codehttp://localhost/strava-app/callback.php?state=&code=b2ab5e0a49ff7f7595d98fae7970e98b428bc600&scope=readThen, when I feed this into postman along with my secret code and client_id I get an Authorization Error and it doesn’t return the access code.What could I be doing wrong?

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