Ask & Troubleshoot

Hello to everyone, I need some help if someone knows something more than I do. I recently became a subscriber to Strava again after a year off and I was hoping that I would be able to use some routes either created by me or by either people. I can not seem to find if there is a button to say export gpx file or something like that. When I download a route i save it and afterwards when I press the 3 dots at the map I have no such option. When saved it says , save to the connected device but it is not saved at my watch. I am currently using a Huawei watch fit 4 pro. Even when I press the sent to button it says the content is just plain text so nothing? Any ideas?

I started a ride this morning with Strava running on my Apple watch. (Learning the ins & outs of a Garmin Edge 840 leaves me wanting a bigger screen.) So I stopped my ride at ~ 10 miles, then shut the Edge down, started a ride on Strava in the app on my iPhone.So I have two rides now: first’s 10.21 miles in 46 minutes, second’s 7.05 miles in 38 minutes.Is there some way in the Dashboard to combine these two into one ‘event’ record?Or can I use my Edge to run Strava my next time out?

I miss the old Strava feature that let us download a shareable image of our activity — you know, the one with the map on top and stats (distance, time, elevation) at the bottom? It was perfect for posting on social. Any chance it’s coming back?

If you merge a topic idea, not only transfer votes but also the comments.

So I have a Samsung Galaxy Watch 6.This week I am in Alcudia and using  treadmill. I have the Samsung Health app linked with Strava so no issues there. I started the app on my watch. And Strava has me down for either an Olympic contender to thrash Usain Bolt out the window or I ran 21 minutes but according to the app... I did 4 minutes. Have attached pics of last 3 treadmill runs  

Last 3 days I get 20-30+ notifications about 'ride paused 'ride resumed on a 2 hour ride.  The messages are usually are about 1-5 seconds apart.   Then when today's ride was over,  it gave me extra mileage for an identical route and faster speed (by 1 mph) than I've ever clocked. Based in how I felt today, I would have guessed I had lower than average speed .I live in metro Atlanta and have a strong signal the whole way.  Never heard this message before 3 days ago, unless I really had stopped/resumed.Anyone else experienced this? 

I am unsuccessfully trying to change the email associated with my Strava account from A to B. I use Google Sign-In to access Strava. When trying to change my email address it asks me for a password, but I have never created a password. I tried to use the password Recovery option many times but never received an email.When going to the account settings page I see the option for changing password but it dissappears the moment the page loads.I emailed Stava support about the issue but I'm not getting my hopes up. I see a lot of people complaing about their unresponsiveness.

I am using free Strava on Iphone.As of this week, there is live speed instead of average speed when cycling.  This is useless. Can it be changed back to average speed?

Hi, is it possible to use manual mode when plotting a route in the iPhone app like you can using the website?  

I see a bunch of posts regarding the power differences between Garmin (coming from a Power Meter) and Strava.  As the nerd in the group i am usually call on to help other with their tech.  On my setup, what comes out on the Garmin exactly matches what is displayed on Strava.  For the rest of our group, the difference is large, Strava is always 30 watts or more less.  So I don’t really buy this theory about handling the zero’s becuase we all ride together.  Does anyboy have any real reason why for my setup everything matches, and for others it doesn’t?  The only thing i could think of would be power meter drop outs?  But with four or five guys in the group having the same problem other than me, this doesn’t make sense.Any thoughts? 

I use a Garmin Forerunner 165 to record and sync activities with Strava (Android). Recently, when I do outoor rowing (crew) activities, it syncs with stats like these:In rowing, these stats are super irrelevant and unhelpful, with workouts measured in meters and splits (/500m) like below:Has anyone faced the same issue? Is there a way to manually highlight / select / force certain statistics to show via Garmin or via Strava? Having my row data in Strava went from super useful to super irrelevant overnight with no fix. Thanks.

It appears that there’s been a recent change which applies auto-pause to kayaking, but I suspect it uses cycling parameters, which are not appropriate for kayaks (which move more slowly than bikes). I record my kayaking outings on my iPhone. In my most recent kayak outings, Strava auto-pauses almost immediately and then never unpauses. I’ve used Strava for years and this never happened until now.My settings: I have auto pause enabled for cycling, but turned off for running. There doesn’t seem to be a way to control auto-pause for other sports. 

I am trying to create a route on desktop (windows 64bit, Chrome) and the map is just blank and I cannot interact. Bug? 

I'm new to this site so apologies in advance if I'm unfamiliar with itI have regular bike and e-bikes. I want both to count towards my annual goals (time and distance). I've been Googling for whether e-bike rides count, most replies suggest they do count, but clear from my total they don't (I can simply change an activity from Ride to E-Bike ride and see the totals change for YTD).How do I get it to count everything short of calling everything a Ride (which messes up lots of other things)?

I ride MTB, E-MTB, road and trainer and the e-bike rides don't get included in my goals.Just had a look at goal setting area and all Strava need to do is include is E-Bike and E-Mountain Bike Ride in All Ride and problem solved.

Hi - Is there a way to view previous year's stats to compare with current? So for example, I might want to compare my rides over the last few years to see how many miles or climbing etc, that I've done in each year to monitor how I'm doing this year. All I can see is the current year and all time details.

I think everyone would agree an hour of riding on the trainer can be exercise just as much as an hour on the road, but it is omitted from the hours for the week displayed on the profile web page.This is a bug.

This sunday I ran a 100K with my friend. He has a garmin and when he uploads his files he taggs me and I accept, then strava takes over and I also get the activity, however this activity can not be accepted for some reason. We tried declining and inviting again but it does not work also not on my mobile phone.

The activity overview page has no pace showing, only if you click into the activity to see all the data.Is it because I uploaded the merged file of Strava file and iWatch file (by goatees.com)? Does anyone know how to solve it? Thanks! 

I've made a shortcut with the Apple shortcut app to immediately start a new recording with the action button (Using the URL scheme "strava://record/new/start")Since about a week or two when I use this shortcut Strava crashes most of the time.Sometimes it does work (can't really tell why) but most of the time it doesn't.Please fix this.

hi, i am doing a challenge in a few weeks of running 5km on the hour, every hour for 12 hours. How would i track this on an apple watch/ strava so that at the end of the challenge, the total 60km and the pace of the runs would show as one 60km run 

Did something recently change with how KOMs are recorded with regards to ties?  I have a segment I tied for the KOM back in June of 2023.  I checked my KOM list just a couple weeks ago (July 9, 2025) and it was listed on my profile page in my KOM list.  I just checked today and it is not listed there.  I checked the activity and it shows that all is good including another KOM I got that day.  It still lists that segment as me getting the KOM (even with it being tied with the existing KOM).  I checked the segment details and it shows both of us with the same time.  I know that originally, Strava only counted the first person to get a time as the KOM, but that changed a couple years ago.  Did something change back in just the last couple of weeks or is this just a glitch?  I have included links to the segment and my activity below for reference.  I did refresh the activity achievements as well to see if that would fix anything but no change.

Hi Strava Developer Community,I'm running into a strange issue with my local Strava API app, "Miles to Merch."When I try to log in, I consistently get redirected to the authorization page for "Simon's Journey Viz," even though I'm using my own app's Client ID and Secret. My backend's debug output confirms this. My callback domain is correctly set to localhost, and I've cleared my browser cache.The most confusing part is I can't delete my current "Miles to Merch" app and can't create new apps through my Strava API settings. Those options simply aren't there.Has anyone experienced something similar? It feels like there's an issue with my account or app ownership on Strava's end, causing these conflicts.Any help or advice would be greatly appreciated.

I used to be able to see my average pace for the whole run during the run. Now it only shows me average pace for the current split, which is pretty useless for a longer run when I want to make sure I’m on target for my goal. I used to be able to check every km or so and make sure I was on track for my target pace, now there is no such way to stay on schedule. It used to be that it would switch to average split pace during a subscription, but now it’s there all the time. Please can we have a toggle to switch between? Or a solution!

https://www.strava.com/activities/15245714340/segments/39728736/potential-segment-matches I ran a route I run often, just an out and back up a hill. I created a new 1km segment for the bottom of the hill from my activity. It’s fairly straight and simple. My activity is only a partial match of the segment, with no other info given.The segment starts a little ways up the trail from the road where I start, and each lap I ran well past the end of the segment.How can an activity not match the segment when the segment was created FROM that activity gps data? Thanks for any insight! I searched but haven’t come across this issue yet. There were many other matches and a full leader board but not the activity it was made from.