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Answered

Create a route not working

  • July 27, 2025
  • 3 replies
  • 45 views
M
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I am trying to create a route on desktop (windows 64bit, Chrome) and the map is just blank and I cannot interact. Bug?

 

Best answer by mcb345

Thanks for the reply. I was able to get it working about 10min after I messaged without clearing cookies. :shrug:

3 replies

Bryant
Community Manager
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  • BryantCommunity Manager
  • Community Manager
  • 938 replies
  • July 31, 2025

Hey ​@mcb345,

I'm sorry to hear about the trouble!

Could you please try clearing the cache and cookies from the web browser you are using before navigating back to Strava.com and logging back into your account?
Instructions on how to clear the cache and cookies for Google Chrome listed below:

Google Chrome

Please let us know what you find.

KBryant24 | STRAVA | Community Hub Team
M
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  • mcb345
  • Author
  • Hub Rookie
  • 1 reply
  • Answer
  • August 1, 2025

Thanks for the reply. I was able to get it working about 10min after I messaged without clearing cookies. :shrug:

Marya
Community Manager
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  • MaryaCommunity Manager
  • Community Manager
  • 587 replies
  • August 1, 2025

Gotcha, glad it started working again ​@mcb345! Will mark your last response as the best answer for now, but if it recurs again, please feel free to update this thread. 

Marya | STRAVA | Community Hub team


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