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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4190 Topics
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Olivier.TapsHub Rookie
asked in Strava Features Chat
Archive request and coros upload

I requested my archives 2 days ago, I didn't get them.Last week I requested my archives but some runs weren't there and when I tried to upload to Coros, it failed multiple times.

323
Vincenzo
Superuser
hundredbreakers
hundredbreakersHub Rookie
asked in Strava Features Chat
Strava Club not allowing posts by Admin

My club is not allow my account as admin to make posts.  Please help asap!!  My club link is as follows …https://www.strava.com/clubs/hbreakerzMy profile account is as follows …https://www.strava.com/athletes/70334554

301
Kimberly22
Z
zoemaiselHub Starter
posted in Strava Features Chat
Still can't post link in groups

I noticed regular posts are allowed to have links now, but this is still unavailable for posting in groups- why?

221
Kimberly22
P
Polin79Hub Rookie
asked in Devices and Connections
PUSH NOTIFICATIONS PROBLEMS

Hi,I have a Google Pixel 5 with https://e.foundation/ operating system with Android 13: even if push notifications are active and I have no battery limitations on Android Strava App, I’m not receiving push notifications. Could you kindly help me how to solve?ThanksPaolo

432
P
S
Silvia RoxanaHub Starter
asked in Devices and Connections
Help! Samsung smartwatch 7

Mijn sansung smartwatch is gesynchroniseerd met strava. Ik kan niet de opgeslagen routes van strava volgen/ zien in mijn smartwatch. Ik wil niet hardlopen met de telefoon in mijn hand. Ik ben premium in strava. Weet iemand hoe kan ik het oplossen? Alvast bedanktSilvia Translation: My sansung smartwatch is synced with strava. I can't follow/see the saved routes from strava in my smartwatch. I don't want to run with the phone in my hand. I am premium in strava. Does anyone know how to solve it?  Thanks in advance Silvia 

431
Jimi
Strava
K
KariukiHub Starter
asked in Devices and Connections
Strava on Galaxy 4 Watch Stops Recording

Hello. I changed my phone about 3 weeks back and ever since my strava on the galaxy 4 watch stops recording activities. It was working very well on the previous phone but started as soon as I changed phones. The phone and watch are properly synced. I deleted and re-installed the app on the watch but the problem persists. Any help would be appreciated 

141
Jimi
Strava
P
psilonerHub Starter
asked in Devices and Connections
Speed graph like waves on the ocean.

Dear Team, I have a problem importing data from the iGS800 bike computer. I record speed using GPS. On the Strava graph, I don’t see the actual speed but rather some kind of waves. When I ride at a constant speed for a longer distance, the bike computer displays a stable speed. However, on the Strava graph, I see a few seconds of the actual speed, followed by a few seconds where the speed is 10 km/h higher, and then a few seconds where it is 10 km/h lower than the actual speed. Because of this, my maximum speed on every ride is overestimated by about 10 km/h. When importing to Intervals.icu or the dedicated app for the iGS800, this issue does not occur.Is there anything that can be done about this? Using Strava with such graphs doesn’t make sense. 

171
Jimi
Strava
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BelseHub Starter
asked in Devices and Connections
Strava Wear OS problems?

On my old smartwatch (Fossil Gen6) I got problems with Strava Wear OS after the update to Wear OS 3.5, that the GPS won`t lock when starting Strava, now I`ve upgraded to the brand new Oneplus Watch 3, with Wear OS 5 installed, and the same problem is still there with no GPS lock with Strava. If I try with Google Fit, Google Maps, or some other training app, the GPS locks in in a few seconds, but Strava will not lock in at all. I`ve been in contact with Fossil several times but they stopped answering when they realized that they can`t fix the problem, and the same with Strava support, no answer after they realize that they can`t fix it.Because the problem is still there with a new watch of a different brand, and that the GPS works fine with any other app that I try, I´m almost certain that the problem must lie with the Starva app, and that is talked about in many other places when searching online for a solution to the problem,. So, is there anyone that has a solution to the GPS problem

1621
Jimi
Strava
E
EkrembilginHub Rookie
asked in Devices and Connections
I can't upload data from the watch to the app

Hello, I use a Xiaomi Mi watch. Normally, my runs were transferred directly to the application. This time, it did not work. What can I do? 

445
Jimi
Strava
M
Mgmorrison555Hub Starter
asked in Devices and Connections
Huawei Gt5 pro sync issues

Hi AllMy Huaewi Gt5 Pro records walking and outdoor cycling on Strava nicely but is not syncing golf and spinning (indoor cycling). Anyone encountered the same issue and have a solve?Thanks

821
Jimi
Strava
A
Anonymous
asked in Devices and Connections
samsung health not sending to strava

Hi all  Samsung health will not send anything to strave. I have done all the troubleshooting. Deleted both apps. Relogged in. Restored phone.  The activities do have GPS.  I sent something to strava support. Never got a reply two weeks later.  Do tonight I deleted my strava account completely.. and resigned up. And still nothing! 🫣 What am I missing please. 

91
Jimi
Strava
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MopHub Starter
asked in Devices and Connections
sunnto ocean

Has anyone got the Sunnto ocean sending stats to Strava ? I realize its not listed as a supported watch but was kinda hoping the info could migrate from one app to the other at least. For the developers out there this device supports almost every indoor sports, outdoor sports and virtual sports you can think of. It would be criminal not to add this hardware to the supported list. Can this be added to the list of supported devices please ?

81
Jimi
Strava
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BluebagsHub Rookie
asked in Devices and Connections
Incorrect times from Sumsung Health into Strava

Have been using Strava for a few years now and due to the issue with the pause button basically going missing while running having to use alternatives. Have a Galaxy watch 6 and i know theres always slight differences with runs amd using the GPS' of a few metres if doing a 6k run.  Now i know that the bottom pic, as captured by Samsung heath IS correct as ive done that run about 130 times, however when the run is transferred to Strava the data is all incorrect, time, distance etc. Strava always adds on extra distance to make me seem faster! Why??? 

1031
Jimi
Strava
S
sarah kHub Starter
asked in Devices and Connections
zone2 hifurture watch

hi anyone know how i link my zone2 hifuture watch to strava can’t link both together 

231
Jimi
Strava
A
alex.wedenskyHub Starter
asked in Strava Features Chat
Samsung Health and Strava -- again

Hi all, Apologies if this was answered before (if it was, I couldn’t find it...) Scenario: I record with Strava, and sync to Samsung Health. While in Strava the heart rate data is reflected properly (HR track, avg and max), in Samsung Health I get the HR track, but avg and max are zero. Is it Strava API issue, or Samsung’s? Thanks,Alex

1181
Jimi
Strava
J
JoshM1984Hub Starter
asked in Devices and Connections
samsung service

it will not let me connect my Samsung health app to Strava. The button will not work, it will not switch over. Every now and then, it'll go to the authorize screen, I'll authorize it, and it'll keep loading right back to the authorize screen. 

101
Jimi
Strava
C
celinedionHub Rookie
asked in Devices and Connections
Some routes I create don't sync to Garmin, and they don't have "edit" in the 3dot drop down

This happens with about 5% of my mountain bike rides - I create a route from my existing ride, sometimes I edit it and sometimes I just save it as the ride is. It seems that at random, some routes don’t sync to Garmin despite being starred and running on existing trails in the map. If I duplicate them the same issue occurs even when I add slight editing.The tell-tale sign for these routes: there’s only a “Delete” option when I hover over their 3 dots in the “My routes” desktop screen. If I click on them, I can edit them, but that option doesn’t appear for them from that screen, as it appears for the rest of the routes. This seems to happen at random to about 1 out of 20 routes.Has anyone ran across this and have a reason or workaround?Thanks! 

131
Jimi
Strava
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RabidRiderHub Rookie
asked in Devices and Connections
iGPSPORT LW10 smartwatch run workout uploaded to Strava shows incorrect cadence and elevation

When the run workout in iGPSPORT LW10 is finished and the watch uploads the session to Strava, the running cadence is off = avg is about 2x high, but not exactly, and the elevation (total ascent) as well = looks like being about 10x more than it should be, but I don't have enough data yet as the watch is new to me. All other figures (distance, time, HR) are OK. The iGPSPORT app displays correct figures and when I export the activity .fit file, the figures in it are also OK when viewed with fitfileviewer.com - it looks like a data transfer / import issue to me.Can anyone advise if I can set up the data transfer from the watch anyhow, or does this need to be tackled in the Strava backend?

281
Jimi
Strava
A
Andrea TSHub Starter
asked in Devices and Connections
Strava does not use heart rate data from fit apps

Hi, I have a no brand smartwatch with gps and heart rate detection connected with DAFIT app. When I switch the activity from Dafit to Strava, Strava does not use the heart rate recorded by my sensor and Dafit, why does this happen? thanks

411
Jimi
Strava
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wcabasagHub Starter
asked in Strava Features Chat
power meter discrepancy

Hello,I have a garmin 830 paired with a Pioneer dual power meter. I have noticed there is a discrepancy in power data on garmin connect and strava. My strava gives me a much lower power average. I have not changed any data on my bike or profile. Do I need to subscribe to premium to get true power readings?

971
Vincenzo
Superuser
C
c.baloiuHub Rookie
asked in Developers & API
no map preview after uploading, the app suddenly stops or goes to the home page

Hello, for some time now I can't see the map when I click on the current activity. The map appears on my profile in progress, but if I go to it to see details, it doesn't work, the application refreshes or goes to the main page. I can only see the map on a computer. I'm attaching some screenshots. I use a Huawei bracelet (health application) band 7 with automatic upload to Strava 

472
C
M
muhdhadi93Hub Starter
asked in Devices and Connections
Share Activity stuck and loading

I can’t share my activity. Keep loading and loading. Already delete and reinstall the app. Still happen. iOS.App Version 389.0.2.From Malaysia.  

2364
Jana_S
Superuser
E
ElrochHub Rookie
asked in Strava Features Chat
Why are laps not displaying currently?

When I click the “Laps” tab for activities at present, I get interminable wait with no results at all being displayed. This is for runs that I know have many laps.

741
Vincenzo
Superuser
M
Mark JansenHub Starter
asked in Strava Features Chat
My Garmin Fenix hart rate doens't sync with Strava

Hi,  Since a week I’m using a Garmin Fenix 7x for tracking my runs: it is connected to my Strava so runs will immediately upload to my strata profile and feed: awesome, but:In my run-details I can see everything except; Hart rate info + Zone info. Although on my watch I can have a full insight, this information is not sync to the run after uploaded.What do i miss? I tried all different steps to fix this:Visibility of hartrate is enabled (In privacy settings) Q&A of other help info site’s as said, strava is connected to GarminConnectPlease help :) Thanks! 

1002
Vincenzo
Superuser
L
lukaszmarynczakHub Rookie
asked in Developers & API
Obtaining the permision to write

Hi, I am writing an application in which I would like to record activity in Strava. I am running such url var authUrl ="https://www.strava.com/oauth/authorize" +$"?client_id={_clientId}" +"&response_type=code" +$"&redirect_uri={Uri.EscapeDataString(redirectUri)}" +"&approval_prompt=force" +"&scope=activity:read_all,activity:write"; authorizes with my Strava account and gets a new token along with this scop scope=read,activity:write,activity:read_all Then performs a POST of this code to https://www.strava.com/oauth/token All operations go through without error but after refreshing the API mouthpiece I still see scope:read and as I try to save the activity I get an error  

563
Jan_Mantau
Superuser

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