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Unable to change email address/not receiving password recovery emails

  • August 1, 2025
  • 1 reply
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I am unsuccessfully trying to change the email associated with my Strava account from A to B.

 

I use Google Sign-In to access Strava. When trying to change my email address it asks me for a password, but I have never created a password. I tried to use the password Recovery option many times but never received an email.

When going to the account settings page I see the option for changing password but it dissappears the moment the page loads.

I emailed Stava support about the issue but I'm not getting my hopes up. I see a lot of people complaing about their unresponsiveness.

Best answer by Jana_S

Hi ​@ScottJ,

 I'm afraid that Strava Support is the only option to get help with this - here at the community hub, we're fellow Strava users advising each other, but we don't have any access to people's accounts. 

From what I hear the Support team is dealing with a backlog of tickets, meaning that the response times are indeed longer. Anyway, I hope they'll get back to you rather sooner than later. If unsure what's happening with your ticket, you should be able to see it here: https://support.strava.com/hc/en-us/requests

1 reply

Jana_S
Superuser
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  • Jana_S
  • Superuser
  • 1703 replies
  • Answer
  • August 2, 2025

Hi ​@ScottJ,

 I'm afraid that Strava Support is the only option to get help with this - here at the community hub, we're fellow Strava users advising each other, but we don't have any access to people's accounts. 

From what I hear the Support team is dealing with a backlog of tickets, meaning that the response times are indeed longer. Anyway, I hope they'll get back to you rather sooner than later. If unsure what's happening with your ticket, you should be able to see it here: https://support.strava.com/hc/en-us/requests


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