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Hi everyone,

I’m currently living in South Korea and I’ve been a happy Strava user for a while. I liked it so much that I decided to subscribe to Runna as well.

Later, I found out there was a Strava + Runna bundle deal for $149.99, so I went ahead and tried to sign up for that. However, my first card didn’t have enough balance, so I updated the payment information with a second card and successfully completed the purchase for the Strava + Runna bundle.

To sign up for Runna, I also started the free trial using the second card. I assumed that once I subscribed to the bundle and linked my accounts, everything would sync automatically and only the bundle charge would apply.

But here’s what actually happened:

  • Runna charged me separately for a full-year membership after the trial ended.

  • I was also charged on the first card, even though I thought the payment had failed.

  • So in total, I’ve been charged three times: once for the bundle, once by Runna directly, and once unexpectedly on the first card.

I contacted Strava support, hoping for clarification or a refund. But the only thing they sent was a receipt email — no explanation, no follow-up, no solution.

And now, to make things worse, when I check the support ticket, it’s marked as “solved.” But nothing has actually been resolved!

Has anyone else had a similar experience?

Could you please guide me on how to contact someone who can look into this and assist? I really don’t want to just give up and lose all that money.

Any advice would be deeply appreciated. 🙏

 

Hi ​@Banner Park , thanks for reaching out. For subscription-related questions, we’ll need to handle things via ticket since account-specific details may be involved. We can confirm there’s an open ticket tied to your email ending in “870.” To help keep everything in one place, any duplicate tickets on the same topic were likely merged into that thread; someone from our team will take a look as soon as possible. Thanks for your patience!

Dear Strava and Runna Support,

 

I’m writing to follow up on the issue I previously raised regarding the multiple charges for the Strava + Runna subscription bundle.

 

It has been over a week since I submitted my inquiry, but I have yet to receive a proper response or resolution. The only message I received was a receipt email.

 

I would sincerely appreciate an update on the current status of my case.

While I have considered contacting my credit card provider to dispute the charges, I’ve refrained from doing so because I genuinely want to continue using Strava.

 

That said, I kindly ask that you review the issue again and process a refund for the duplicate charges as soon as possible.

 

Thank you for your time, and I look forward to your prompt assistance.

 

Best regards,

Banner Park

This here is not the support but the community hub where users help each other. The experience of others is that refund requests can have processing times up to a month. 

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