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Answered

Applying premium to wrong account

  • August 3, 2025
  • 1 reply
  • 66 views
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I made a mistake trying to use my Wellhub gifted premium membership. I ended up applying it to one email which also happens to be an old account, but not the one I am currently using. I want to transfer the premium to my current active account instead but the code expires and a new one only issues every 6 months. 

 

Best answer by Jan_Mantau

Dear ​@doming91, all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

    1 reply

    Jan_Mantau
    Superuser
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    • Jan_Mantau
    • Superuser
    • 1782 replies
    • Answer
    • August 3, 2025

    Dear ​@doming91, all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

    If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

    Please click here for more information about the Support Process


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