Originally my Strava account was created with my Facebook Account - I wanted to change the password, which seemed impossible because I didn't have a password, so I went to disconnect Facebook, then connected my gMail (a different eMail to my Facebook acct), then changed my vanity url (to tr4777), and now when I try to login via Facebook, or also via Google - it looks like my account still exists, but I no longer have my premium Subscription, my entire workout history is completely gone (years and years), and all my friends are back to 0. Would someone please be able to take a look and help? Slightly freaking out but hopeful Strava Support can help? I would be eternally grateful for all help in recovering my entire history and friends. Thanks in advance!
Strava Account Empty, All History & Friends Gone?
Best answer by Scout
Hello @tr4777,
Thanks for your post. We understand the importance of you gaining access to your account. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I see that you have an open support ticket with us,#3061224. Our support team will get back to you as quickly as possible.
Thanks for your patience.
+28Hello @tr4777,
Thanks for your post. We understand the importance of you gaining access to your account. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I see that you have an open support ticket with us,#3061224. Our support team will get back to you as quickly as possible.
Thanks for your patience.
Hello. I accidentally unfollowed a lot of my friends on my account this morning. Now how do I get them back?
+29Hello. I accidentally unfollowed a lot of my friends on my account this morning. Now how do I get them back?
You’ll probably need to re-add them:
Login to the community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.