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I ran a marathon yesterday, which I recorded with my Apple Watch. Ever since, I've been trying to import the activity in Strava on my iPhone. The activity shows up as a new activity under notifications. When I tap "Import" the little wheels keep spinning for a long time. After that it is replaced by a tick but the activity is not actually added to my profile. I've tried many times and it is never added to my profile.
 
The activity shows up normally in my Apple Fitness/Health apps.
 
I've tried just about everything which I could find online in order to solve it. I've rebooted the Apple Watch, the iPhone, logged out and back into the Strava app, deleted the Strava app and reinstalled it, but the activity just won't import.
 
I import activities from my Apple Watch many times a week since years and I’ve never had this issue before. I've also tried importing other activities today and they import just fine.
 
How can I solve this issue?

I managed to find workaround by downloading an app called FitnessSyncer and importing my activities from Apple Health. You can then go to the FitnessSyncer website and download a fit or tcx file from your activity and upload it into Strava. (I did not see any options to download the fit or tcx file in the app)

I am still hoping Strava could fix this issue as it seems to be a bug of some sort.

Hi dev_brown_23, 

 

Thanks for writing in. Our team is aware of this issue and are working on solving it as quickly as possible. This post will be updated as receive any updates. After discussing with our team, you are welcome to submit a support ticket regarding this issue as we wait for additional updates. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Thank you for your patience!

Hi dev_brown_23, 

 

Thanks for writing in. Our team is aware of this issue and are working on solving it as quickly as possible. This post will be updated as receive any updates. After discussing with our team, you are welcome to submit a support ticket regarding this issue as we wait for additional updates. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Thank you for your patience!

 

Thanks for confirming!

Hi dev_brown_23, 

 

Thanks for writing in. Our team is aware of this issue and are working on solving it as quickly as possible. This post will be updated as receive any updates. After discussing with our team, you are welcome to submit a support ticket regarding this issue as we wait for additional updates. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Thank you for your patience!

Hi, I’ve had the same issue today, are there any updates since this was last asked, for how I could fix it? 

I'm also having this issue, I ran 4 races recorded on my Apple Watch (with the Apple Workout app, not the Strava app) this past weekend and the 5K, 10K, and Half Marathon all imported normally into Strava, but the Marathon is stuck in some sort of limbo.  Please provide an update to the status of this bug!

​@dev_brown_23  were you ever able to fix this issue? I’ve had the same exact issue happen yesterday and I’m so bummed out about it! Nothings working to get it to actually import even though it says it’s imported. 

​@dev_brown_23  were you ever able to fix this issue? I’ve had the same exact issue happen yesterday and I’m so bummed out about it! Nothings working to get it to actually import even though it says it’s imported. 

I had to figure out how to download the raw data or something and upload it manually.  It doesn’t quite show up the same way properly imported runs do, but it’s better than not having it at all.

​@dev_brown_23  were you ever able to fix this issue? I’ve had the same exact issue happen yesterday and I’m so bummed out about it! Nothings working to get it to actually import even though it says it’s imported. 

Hi,

You can checkout my reply (should be the first reply in this topic) for a workaround that worked for me at the time. I have not encountered the error since, but I haven't had any longer activities since either.

Hello! I have also had the same issue along with a friend who have both struggled to import a 32KM run. Any help would be appreciated as we have the London Marathon next weekend and would be gutted if we can’t upload and track it! - appreciate the work around by downloading the app - I will also give this a go in the meantime! 

I have also run into this issue with a long bike ride recently (92K); the activity of the following day (42k) imported without any issues. 

@Marya will this feed be updated when a fix is implemented?

 

Thank you!

same issue for me. shorter rides import fine but my 55 mile ride today is a stubborn one. 

Hello everyone,

This problem is still ongoing.
Based on all your messages and my problem, I think the issue stems from the fact that there is too much data to import (too much GPS data, time data, speed data due to a marathon, a long bike ride, etc.).

If anyone from Strava happens to be reading this, I think this is something worth looking into.

Until this issue is resolved,
I wish you all the best for your future rides.

 

 

Hello all! Just a little note that our engineering team is working on a fix - we will circle back on this thread as soon as we have any more updates. Thank you for your patience! 

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