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Answered

I Can’t Create Routes

  • August 29, 2025
  • 5 replies
  • 77 views

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For almost 2 months I’ve not been able to create a route on any of my Windows 11 browsers. I deleted cookies, cleared caches and I even set up a new windows user account just for the purpose of using a new browser (with no extension) but all to no avail. Nothing happens anymore when I enter the ‘start’ and ‘end’ postcodes.

I’m a paid subscriber but It’s as if Strava no longer recognizes me as a paid subscriber halfway through the subscription.

Any advice please?

Best answer by V.ince

After months of scratching my head wondering why i couldn’t create a route anymore on my windows laptop, today i had an epiphany to dig out my mac and i was able to create a route using the safari.

So, i guess the problem is with my windows (which i’ll eventually reset) and not Strava. 

Nonetheless, great forum here.Reading various replies from others with similar concern was inspiring.

5 replies

Jan_Mantau
Superuser
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  • Superuser
  • 1758 replies
  • August 29, 2025

How far away are the start and end postcodes from each other? This behaviour usually comes for very long distances. It shouldn’t be a difference if postcodes or adresses are used, very long routes can’t be plotted.


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  • Author
  • Hub Rookie
  • 3 replies
  • August 29, 2025

Hello, In the past i was able to create a route in excess of 50 miles but now, i can’t even create a 1 mile route.


Jan_Mantau
Superuser
Forum|alt.badge.img+26
  • Superuser
  • 1758 replies
  • August 29, 2025

Hello, In the past i was able to create a route in excess of 50 miles but now, i can’t even create a 1 mile route.

Does the same problem occur if you use addresses without postcodes?


Forum|alt.badge.img+2
  • Author
  • Hub Rookie
  • 3 replies
  • August 29, 2025

Yep. I just tried now with a street address. Same result. Page doesn’t create a route.


Forum|alt.badge.img+2
  • Author
  • Hub Rookie
  • 3 replies
  • Answer
  • August 30, 2025

After months of scratching my head wondering why i couldn’t create a route anymore on my windows laptop, today i had an epiphany to dig out my mac and i was able to create a route using the safari.

So, i guess the problem is with my windows (which i’ll eventually reset) and not Strava. 

Nonetheless, great forum here.Reading various replies from others with similar concern was inspiring.