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Answered

[Resolved] Some Zwift runs upload with 0 time and 0 distance

  • December 12, 2024
  • 3 replies
  • 72 views
C
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Hi @

For a year now I have the following problem:

When I run on Zwift, the data on Strava is displayed incompletely. the training is automatically synchronized. Strava also recognizes it as a Zwift race. The kilometers are also displayed, as is the route on the virtual map. It also recognizes the virtual segments. All other data is missing! This problem occurs in 9 out of 10 uploads and only on Strava. It is displayed correctly on Wahoo and everywhere else. According to Strava support, it is a known error that has been fixed for a year. Does anyone know the problem?

Best answer by Lola

Hello ​@clees2223 - our engineering team is no longer able to reproduce the issue across any new activities. Therefore, we are resolving this Known Issue. If you come across any more issues with new activities, please let us know here! Thank you!

3 replies

Jane
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  • Jane
  • Strava Alumni
  • 3522 replies
  • December 13, 2024

Hello ​@clees2223 

Thanks for your post. I’ve checked into this and I can confirm we are aware of this issue and have an open Bug report on it. I don’t currently have a estimated time of resolution. We ask for your patience and I will post any updates here as soon as they are available. 

Jane (she/her)
Lola
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  • Lola
  • Strava Alumni
  • 570 replies
  • Answer
  • August 7, 2025

Hello ​@clees2223 - our engineering team is no longer able to reproduce the issue across any new activities. Therefore, we are resolving this Known Issue. If you come across any more issues with new activities, please let us know here! Thank you!

Lola (She/her) | STRAVA | Community Hub Team
L
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  • loka320
  • Hub Starter
  • 1 reply
  • August 28, 2025

​@clees2223 - are you still seeing this issue? were you able to find a solution to this? I opened up a support ticket with Strava and they just shut me out by saying they can’t help me through the ticket system and I need to check online for community help.

I THINK I’m seeing a similar issue as you described. I have one successful sync from Zwift to Strava with Distance, Time, Avg Pace, Avg SPM, Virtual Map showing up, but all my other attempts only show the virtual map and total distance. I’m missing the total time, avg pace, avg spm … 

Would be curious to know if you were able to find a fix for this?


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