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Question

Sync issues

  • September 21, 2025
  • 3 replies
  • 48 views

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Hallo,

I have an activity sync issue - today’s cycle training started 9:58 AM and 36,0 km is not possible to get into to Strava activity log.

Can you help me on this issue

Thank you

 

 

 

3 replies

Jan_Mantau
Superuser
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  • Superuser
  • 1782 replies
  • September 21, 2025

With what device did you record and can you see your activity on other platforms?


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  • Author
  • Hub Rookie
  • 1 reply
  • September 22, 2025

Hi Jan,

Thanks for your reply. 
My device is a Edge 820. I am not able to see the activity on other platforms.

 


Jan_Mantau
Superuser
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  • Superuser
  • 1782 replies
  • September 22, 2025

Before the ride is transferred to Strava it must be uploaded to Garmin Connect first. If you don’t see it there you should start the Edge again and wait for it to sync or you trigger a manual sync on the Edge.

If nothing helps you can connect the Edge to a PC, copy the fit file for the activity and manual upload that file to Strava.