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Hey all, I’ve been paying for a subscription since early August through Apple subscriptions, but the issue is that this isn’t reflected on my account in the app. It still tells me to upgrade, and my support ticket has gone unanswered for two weeks..

 

After doing some investigation, it looks like the subscription was applied to an old account of mine that was created through the Apple sign in option. The account I use now was created through the FB sign in option.

Is there any way this can be remedied?

Hi ​@gradyjenkinz, this may be related to the issue noted in this post: 

 

We advise that you write in to us with the information listed in that post, and a member of our team will help look into this.  

This sounds unrelated. I was never logged out of my account and I’m still logged into the correct account. The issue is that my membership that I signed up for on my FB login was applied to a different account that uses the Apple login.

​@gradyjenkinz Understood, appreciate the clarification there. As this issue deals with subscription/account access, a member of our team will still need to investigate this as it requires account access and verification and the Community Hub is for more general questions and information. Please create a support ticket by emailing support@strava.zendesk.com. Thank you! 

​@gradyjenkinz Understood, appreciate the clarification there. As this issue deals with subscription/account access, a member of our team will still need to investigate this as it requires account access and verification and the Community Hub is for more general questions and information. Please create a support ticket by emailing support@strava.zendesk.com. Thank you! 

Thanks Marya, I created a ticket almost 3 weeks ago and still waiting for someone to respond. Pretty ridiculous, tbh

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