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Answered

Need Help: Zepp Not Loading the Correct Strava Page to Link My Account

  • October 6, 2025
  • 3 replies
  • 46 views

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  • Hub Rookie
  • 2 replies

Hi all,

I just got my Amazfit watch and am trying to link my Strava account to the Zepp app.

When I click on where it says “Unlink,” a page loads of search results like I just searched using the URL Zepp/Strava needs to load.

Attached is a screenshot.

How do I fix this?

Please help.

Thank you.

Best answer by Craw

I was able to do a workaround to this problem:

1. I downloaded the Zepp app onto a different device 

2. Logged in to my Amazfit/Zepp account 

3. Linked my Strava account on that other device but didn't pair the watch (this worked)

4. Went back to my phone and I was automatically logged out of Zepp, so I logged back in

5. Checked if Strava is now linked, and it is

6. Did a test workout and it synced to Strava, so it was a success (I, then, deleted the Zepp app on the other device)

By the way, how do I mark this topic as Solved, and how so I edit my original post? I want to add my workaround to the original post for future reference.

3 replies

Jana_S
Superuser
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  • Superuser
  • 1701 replies
  • October 6, 2025

Hi ​@Craw, not sure if it's actually going to help, but what if you copy the whole URL and paste it in the address bar? 


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  • Author
  • Hub Rookie
  • 2 replies
  • October 6, 2025

Hi ​@Craw, not sure if it's actually going to help, but what if you copy the whole URL and paste it in the address bar? 

Hi ​@Jana_S,

I already tried that and it just brought up the same thing. Really weird.

I appreciate the suggestion.


Forum|alt.badge.img+2
  • Author
  • Hub Rookie
  • 2 replies
  • Answer
  • October 6, 2025

I was able to do a workaround to this problem:

1. I downloaded the Zepp app onto a different device 

2. Logged in to my Amazfit/Zepp account 

3. Linked my Strava account on that other device but didn't pair the watch (this worked)

4. Went back to my phone and I was automatically logged out of Zepp, so I logged back in

5. Checked if Strava is now linked, and it is

6. Did a test workout and it synced to Strava, so it was a success (I, then, deleted the Zepp app on the other device)

By the way, how do I mark this topic as Solved, and how so I edit my original post? I want to add my workaround to the original post for future reference.