Ask & Troubleshoot

I have noticed on my API Settings page that there's a limit to the amount of users an app can have. I know (based on API access) that a large percentage of users installed my app, tried it out and never used it again. My question is then: how can I revoke access to these users?

I was wondering what the response times are at the moment. Saw a few related posts about backlogs but they were a while ago. Accidentally got someone banned so it is kind of urgent… Also have a ticket open for a different issue. One has ‘high’ priority and one has ‘normal’ prio. Does this make a difference?

Good day all I applied to become a strava developer and get access to Strava API. I received an email thanking me for my application but no formal email saying my application was successful or declined…. I do however receive emails from strava starting with “Dear Developer….” Does this mean my application was successful?

Hello to evereyonesomeone can tell me how I should proceed if I want signale a dishonest Strava user? Unfortunately, the Strava user in question has blocked me, and I cannot access his activities. The person in question is over 70 (!) years old and rides his modified Specialized E-Tarmac on our segments, stealing the KOMs. Several Strava users have already tried to block the person, but no one can access his profile.Greetings, Stephan  

Strava added the flyover option for sharing a few months ago, and now it seems to be the default share option. If I want to share just the map version of the activity to Instagram, it changes it to portrait orentiation and cuts off large parts of the activity, making it unusable. It used to share the map version of the activity as a square on the Instagram story. Both my apps are updated to the current version. How can I share just the map version of the activity and have it look like normal? Is there a way to set the map version as my default share option? I generally don’t want to share the flyover/video version of my activity.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

100% reproducible. Uploading a rowing activity correctly shows the distance in meters. Editing the workout changes it to miles. It also changes the workout type from rowing to workout.  solution: workaround that’s also 100% reproducible: change the workout type to anything else and save. Then change it back to rowing and save. Miles are changed back to meters.  would love to see this fixed. Thanks!

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like

I recently did a 100km charity ride. A segment was created for the whole ride. My effort for this segment has been wrongfully excluded from my segments.  I am not sure why it has been excluded. My ride data shows that my effort is correct. I has trained to be able to do this ride as fast as I can and also without stopping. My effort is not shown on the leaderboard as it has wrongfully being excluded. This is frustrating 

A friend of mine can't login to his Strava anymore and we think it is because of an inappropriate comment (joke) from his account to mine, that was reported. He did not receive any message of being banned or suspended but still can't login. Is there any way to discern being temporarily suspended from being perma banned? I can still see his account and activities but he gets a message of not being authorized to login when he tries it. 

I am currently working on an academic project in the field of Data Science and AI/ML. The project focuses on analyzing training load and detecting overtraining using Strava activity data.Right now, the API only allows 1 athlete to be connected per application. For this research, I would like to increase the athlete limit (e.g., 20 athletes or more) since multiple participants have consented to share their activity data for this study.Is there a process or application form to request an increase in the number of athletes allowed to connect? If so, could you please guide me on how to proceed?

I forgot to disable the auto-renew feature in my strava app and it deducted an annual membership's worth of money in my e-wallet. I need the money to pay bills and I need a refund. I already submitted my ticket and emailed them at their support email but they have yet to give me an update regarding this case. Please can someone help? 

My avticites is not upploding to Strava from Garmin since the last update at Wednesday.

I have been using my Samsung Galaxy Watch together with Samsung Health on the phone, and syncronizing sessions to Strave for many years. Always getting the pulse data also to sync, but not the last session. I do not know of any changes during the last week, between a session with pulse data, and the latest one without.Have anyone else out there faced a similar problem, and if so, what did you do to fix it?

Why isn't cyclocross a type of ride in Strava? Does anyone know a workaround? 

I have a main account and an account I don’t use. There are roughly three recent workouts I’d like to move to my main account, before deleting my other account. Is this possible?

My Strava runs are being auto populated with the Garmin titles whereas before it would just be morning run, evening run etc. does anyone know how to turn this off and go back to the generic titles? 

I am on the Strava website trying to view Flybys.  I’ve ensured that my global Flyby privacy setting is set to "Everyone" under Privacy Controls and my activities meet the "Everyone" privacy setting.  I tried deleting my cookies and refresh but that didn’t resolve the problem.  Is this a widespread issue?

I have retrieved a number of streams from /activities/{id}/streams, including distance and time for an activity. The moving duration of the activity is 680 seconds and the total elapsed time is 719 as per the strava dashboard.Each of the streams have 685 samples, but I cannot figure out how to interpret the time stream. It has 685 samples, with the first value being zero and the last value being 954. I cannot understand where the 954 comes from.Is there any documentation on how to interpret the data. I would like to be able to say, for a specific number of seconds after start time what the distance was, but without being able to reconcile these values I am very unclear on how to do that. Any help, really appreciated  

When I request ActivityStreams for an activity and specify series_type=time it DOES return a time series… the time stream is monotonically increasing and the distance stream is not uniform.  HOWEVER for every stream returned it’s labeled as “distance”.  I’ve had to patch my code to deal with this as I always check series_type to make sure I’m getting appropriate data for the processing I do.  Thoughts?   Do you have a github or somewhere else that someone monitors? 

Last few weeks I can only give approx 20 kudos to other athletes. When does Strava fix this? Unlimit kudos is absolute 

Hello,I did some hill climb repetition yesterday. The data is correct on Garmin: 8.51Km at 6:18/km and 236m ascent and a duration of 53min34. Everything is fine on my watch and on Garmin connect, but apparently not on Strava. Strava only pull up 8.51 for a duration of 6s, which got it flagged, obviously.It’s the first time I have an issue with an activity imported from my watch, the treadmill flag is off, and I don’t get why Strava is not importing the correct data. Any idea what could go wrong? Here’s a link to the activity, if that helps: https://www.strava.com/activities/16083789430

Hello.I have two iPads both with Strava and the Rouvy app connected to Strava on both iPads.My ROUVY data appears on one iPad and my outdoor cycling data appears on the other.Neither sets of data appear together on both iPads.Any ideas how to resolve this?

Hey so I ran an activity I titled “running Coach Beta 10+K” and it’s supposed to be visible to everyone. Instead the Home feed is only showing crummy Samsung Galaxy watch walks. As a precaution I unsynced Strava under the ‘Samsung health” app but that didn’t change anything. I doubt that was the issue after all. Thus was one of my better times relatively speaking and I wanted it to show on the home feed. But it won’t. What can i do?https://www.strava.com/activities/16075796014

I don’t need this information.  I don’t want this information.  Please give me a way to stop the notifications about event insights after my club events.   You should always provide a way to disable a specific notification before you start pushing that type of notification.