Ask & Troubleshoot

Please get rid of the strava features, challenges and adverts from the homepage.  I don't need to see these, I want to see what everyone else is doing, not what challenges there are. At least make these optional or in a drop down box or something.  I will not renew my subscription if these remain. 

Hey all, I used to love sharing my activity map with the “Save Image” feature on the app.Now when I do that the title and activity stats are considerably bigger than before and often cover up the name of the city. I can save a transparent version of the stats that would allow me to make them smaller but unfortunaley I can’t save the map on its own. Any idea’s appreciated, I wish Strava had never changed from the old smaller title. It was perfect. Thanks

Hello,I completed a bike ride of 100.1 km, and when I finished the route, I shortened it by 0.1 km. But when the route updated, it now only shows 55.97 km. I lost half of my ride and I can’t manage to recover it. What should I do? Could we restore the original route? Is this an option available in the paid version?Thank you.Eric.

Hi I was just wondering if there was an endpoint(s) to access data behind the public global heat map?

For some reason, my heart rate and cadence data flatline about two thirds of the way through my runs.  I’m using an Amazfit watch which relays the data to the Zepp app whihc then syncs with Strava.  The data is accurate on the Zepp app but not on Strava.  Has anyone see this happen before? 

I have completed more than 1000 bike rides with Strava in the last few years.  I record them with my Samsung A13 phone.  This has always had reliable GPS that accurately records my rides.  I also record the rides on my watch, which doesn’t have as good GPS accuracy as the phone (it “wobbles” a few metres occasionally), but it has the benefit of recording heartrate.  If I go somewhere new and want to create a couple of new Segments I do it using the Activity as recorded on the phone, as the GPS data is better.  To avoid duplicating the recordings, I usually delete the phone version after a day or so (unless I forgot to tighten my watch-strap which causes the heart-rate to under-read and be meaningless !).  This methodology has worked well for several years.However, for the last 3 rides I notice that all the recordings on my phone show small spikes about every 15 seconds or so (for the whole ride) that make them unsuitable for using as a basis for new Segments.  The watch data is unaffec

I’m looking to incorporate the Global Heatmap data into recreation and conservation planning efforts in USA.  Is this possible?  Is there someone I could speak with to discuss it?

When viewing the Gravel Heatmap, you also see a lot of normal paved roads highlighted. This could be prevented if you could exclude the roads that are also used a lot by a roadbike heatmap. A lot of times it is very difficult to know what the nice gravel roads are in an area because a lot of ‘gravel’ rides are probably also winter rides on asphalt.

We successfully created a webhook subscription using our development site (dev.xxxx.com), but we have been unsuccessful subscribing using our production site after we switched the app’s Authorization Callback Domain to production (xxxx.com).When we view the app’s subscriptions, it returns empty.Attempting to create a new subscription from production returns “GET to callback URL does not return 200” which many people have reported here.However, even though we have not changed our Authorization Callback Domain back to dev.xxxx.com, we can still create a subscription from development even though the app settings on the Strava website shows the production url as the callback domain.It seems like the initial URL we created a subscription with is still the one being used for some reason even though the production $callback_url is what we send to Strava..Has anyone else had this issue before? Perhaps there is another place where the URL needs to be updated that I am overlooking?

Hello,I've been developing the website www.sherpa-map.com which uses Leaflet to display various map types and allows for routing using a self-hosted Graphhopper service. I would like to incorporate Strava's global heatmap but have been unable to find any documentation or recent examples, I can't even get a simple curl request to go through with a variety of different URL attempts.Is there any documentation? Are there any examples? Any help would be appreciated.Thanks!

Hi everyone, I am integrating a rowing machine with Strava using FIT file uploads. During testing, I ran into two issues:  VirtualRow with mapWe would like to upload a virtual course,like Kinomap and Zwift does GPS coordinates are included in the FIT-File When uploading as “indoor/trainer” using the api, the map is no longer shown We use the strava-v3 api for uploads return new Promise((resolve, reject) => { api.uploads.post( { sport_type: "VirtualRow", // @ts-expect-error typings say Buffer, runtime wants path file: file, //file ref name, description, trainer: userSetting ? "1" : "0", //if set to 1, the gps data will not be shown. commute: "0", data_type: "fit", external_id: externalId // use your workoutID here }, (err: any, payload: any) => { if (err) return reject(err); resolve(payload); } ); }); 👉 Question: How should the upload be structured so that Strava reco

I’ve noticed a change in how Strava calculates calories when switching between bikes. Earlier, when I changed my bike selection (e.g., from my Scott Aspect 970 to my Cannondale Optimo), the calorie count used to update based on the bike and its weight. However, now when I switch bikes, the calorie calculation remains the same, regardless of the bike chosen. Could you please clarify if there has been a change in how Strava factors bike weight or type into calorie estimates? I’d like to understand if there’s a way to make calorie calculations more accurate when using different bikes. Thank you for your help! —Abner John 

Hi please see image attached share snapshot no longer available on all recent activities. Ive chceked settings and all seems correct.When i share old activities the snapshot comes up! Anybody know why?  

When using Strava on Apple Watch it does not record distance. It records all other parameters fine, route, heart rate, elevation etc. also when cycling or skiing it records distance just fine. I have tried reloading the app on phone and watch. Hope someone can help. Thanks 

I'm creating a mobile app that uses Strava authentication.Because there's a link to create an account below the authentication screen, the app is being asked to include a function to delete the account.Looking at the API documentation, there's no function to create or delete an account, and there's no explanation about this, so I'm thinking it's not possible, but does anyone know anything about it?Apple has asked me to let them know if it's not possible due to the API specifications.https://developers.strava.com/docs/reference/

Receive the option to use a new screen / interface to record an activity this morning. Wanted to share some early feedback. (iPhone app user, UK based.)Positives:Great to see the time & distance on the map screen. No more switching between screens to know how far I’ve travelled while following a route. This is a huge improvement and outweighs all the other items below. Thank you! Good to have an easily visible option to add a route at the start of my ride.Negatives:Strange to see ~20% of the bottom of the screen permanently occupied with a huge Pause button and a Send Beacon Text option. I don’t want to pause while I’m moving. In fact, I definitely don’t want to accidentally pause while I’m trying to use a map feature on the move. Is there any way to make the Pause option only appear when I’m standing still? Or at least make it smaller? Send Beacon Text is a great option but I don’t need to see it permanently. If I choose not to send one, I’d like to be able to clear it from the sc

I’m getting political club info in my feed (cycle for this politician or that one) and I’d really like an option to block these. I like Strava for data and motivation, not more hate-messaging. There’s enough of that in every other app. 

I had an active streak of 59 weeks. I have uploaded an activity - but the streak did not change to active (having the flame turn to orange).In this support article I read that every activity during a week (starting Monday, ending Sunday) should count towards the streak. I can confirm that all of my activities have been 60 seconds or longer. I can also confirm I have done at least one activity every week; see the screenshot attached (from the desktop view)I am adding an image from a friends account - to show the difference between the active and inactive streak.  Screenshot of my inactive streak Screenshot of my training calendar (desktop view) to confirm I have not skipped a weekScreenshot from a friends app that shows an active streak  

My saved routes are now showing on iOs. See photo below.   

Hi, the latest updates of the iOS app have some added automation which seems to try to be helpful, but, please, how can I disable that? 😬First - making a screenshot of activity details triggers a sharing screen (where you can save an image of the map or the activity photo with stats). I understand it might make sense in some use cases, but if I'm taking a screenshot of the splits, elevation graph or pretty much anything in the activity details, I really do not want the sharing screen to pop up and hide the details that I want to capture. Second - once opening a newly imported activity, a "quick edit" dialogue pops up immediately prompting to rename the activity etc. But it's too simplified and doesn't include all the options (such as: shoes), so I always just close it and open the actual Edit mode. The "quick edit" is just a distracting and frustrating step. If anything needs to be automated this way, then perhaps why not opening the newly imported activity in the Edit mod

May I kindly ask if there is a mechanism to request permission for connecting more than 1,000 athletes? Previously, I submitted a request and was approved for a connection limit of 999 athletes. However, this number is still insufficient for our upcoming event.Thank you very much for your consideration and support.

Everything was working fine earlier today. I was able to “like” comments under my posts, but when I tried later I got the message, “Something is wrong, please try later.”I also noticed that after I give Kudos and refresh my app, those kudos have disappeared.I can still comment on posts, but I can’t like any responses.I’ve logged out, reinstalled, etc.  

Why can't I create segments shorter than 500 meters for cycling and shorter than 300 meters for running, even though I have a subscription, when I've seen shorter segments on Strava?For example this running segment is only 280 meters long: https://www.strava.com/segments/19339033

When I start the Android app, wait for the GPS to be found (Green status), presse the start button and then put the screen to sleep with the power button, the activité is well recorded.But if the GPS is not found or weak when I press de start button and then the power button, the activité is not recorded until I wake the screen, which is often when I finish the activity (happens mostly when I am commuting because of the topography).Its happens more since the latest update of the recording interface, a few weeks ago. 

It would be helpful to have the ability to rename routes directly from the My Routes list page.