Huawei Gt5 pro sync issues

We are aware of sync issues between Huawei Health and Strava. While we generally ask athletes to reach out to Huawei support for troubleshooting steps I can recommend the following:

If the synchronization fails, the possible causes are as follows:

1. The workout type is incorrect.

2. The workout data does not have a track.

3. The workout data is not bound to Strava.If some workout data with tracks (outdoor running, outdoor walking, and outdoor cycling) is not synchronized after Strava is bound, you can drop down the home page or choose My Settings > Manually Synchronize Data and click Synchronize to synchronize the motion data with tracks to the Strava.

**Workout data differences on Strava: the calculation is based on the original GPS points in motion tracks. Due to the difference between Huawei Health and Strava algorithms, some data (distance and calories etc.) in motion records synchronized to Strava may be different.

Finally, if your activities still are not syncing to Strava, you can manually export them from Huawei Health and upload them into Strava following the steps below:

1. Go to the Huawei Health app and find the activity you want to export.

2. Then click on the route icon and then Export Route.

3. Select the format in which you want to export your activity and click download (we recommend .tcx)

4. You can then manually upload that file into the Strava desktop website using the steps on this page:
https://support.strava.com/hc/en-us/articles/216917857-Uploading-Manual-Activities

I hope this helps! If you have any questions, please do not hesitate to ask.