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Answered

why my strava app does not show the map of any activity of mine?

  • March 27, 2025
  • 8 replies
  • 832 views
M
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I'm a premium strava user and recently I can see my activity map when I open that activity. I can see the map in my feed but when I open it, map is no available.

Also, when I try to see any other user that that day did the same segment, for example, strava app closes and it backs to the feed!

 

Any idea?

 

Thanks

Best answer by Jana_S

​@mvilvi thanks for the screenshots! That's very helpful - and actually yes, the users complaining about the conflicting duckduckgo app were also the Android Strava app users. Though their symptoms seem to be different (they see a blank map but the activity path is there).

Could you try the following please:

  1. The “no map” screenshot is actually supposed to show a preview of the “flyover” video. What happens when you tap it - does a video start, or nothing at all? Does it help if you e.g. turn off a power saving mode on your phone or anything that could disable video previews/playback?
  2. Do you use any security app on your phone that would include “tracking prevention” functionality? (If you do - are you able to allow Strava in its settings?)
  3. And lastly… should the above fail, do you have an option to try from another mobile device (a tablet or e.g. friend’s phone - you’d log into the app on it temporarily just to try if it's the same there, and then log out again) - this is to narrow down the possible root cause: if it works correctly on another device, there's probably some conflicting app on your phone.

    8 replies

    H
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    • hrisborg
    • Hub Starter
    • 2 replies
    • April 12, 2025

    I'm having the same issue. I can see the maps in my feed but when I click on the individual activities to zoom in on the map it's shows the line of the route but not the map. See example

     

    Jana_S
    Superuser
    Forum|alt.badge.img+29
    • Jana_S
    • Superuser
    • 1708 replies
    • April 14, 2025

    Hi ​@hrisborg, I’m not sure whether your issue is the same what ​@mvilvi described, anyway: this “blank” map was reported by some other users in relation to a “duckduckgo” app in their phone, which is designed to block tracking (and Strava apparently needs to be allowed in that app). Here are some related discussions:

    https://communityhub.strava.com/search?q=duckduckgo
     

    If you use the app, check its configuration to allow/whitelist Strava (I’m not using it myself so unfortunately can't advise how).

    Jana_S
    Superuser
    Forum|alt.badge.img+29
    • Jana_S
    • Superuser
    • 1708 replies
    • April 14, 2025

    ​@mvilvi  since I’ve already responded on this thread... I'm not sure if I understand correctly, is the problem you’ve reported the same as what ​@hrisborg described? If so - try checking the duckduckgo app. If it's something else - would you please add a more detailed description and/or screenshots, to show what's happening? Thanks!

    M
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    • mvilvi
    • Author
    • Hub Rookie
    • 2 replies
    • April 14, 2025

    Hi ​@Jana_S ,

    Please take a look to my screenshots.

    I’m always talking about strava APP (android phone), not about Strava webside .

    I attach an activity of mine from my feed and then a second screenshot, when I open this activity how it looks like.

     

    Jana_S
    Superuser
    Forum|alt.badge.img+29
    • Jana_S
    • Superuser
    • 1708 replies
    • Answer
    • April 14, 2025

    ​@mvilvi thanks for the screenshots! That's very helpful - and actually yes, the users complaining about the conflicting duckduckgo app were also the Android Strava app users. Though their symptoms seem to be different (they see a blank map but the activity path is there).

    Could you try the following please:

    1. The “no map” screenshot is actually supposed to show a preview of the “flyover” video. What happens when you tap it - does a video start, or nothing at all? Does it help if you e.g. turn off a power saving mode on your phone or anything that could disable video previews/playback?
    2. Do you use any security app on your phone that would include “tracking prevention” functionality? (If you do - are you able to allow Strava in its settings?)
    3. And lastly… should the above fail, do you have an option to try from another mobile device (a tablet or e.g. friend’s phone - you’d log into the app on it temporarily just to try if it's the same there, and then log out again) - this is to narrow down the possible root cause: if it works correctly on another device, there's probably some conflicting app on your phone.
    M
    Forum|alt.badge.img+1
    • mvilvi
    • Author
    • Hub Rookie
    • 2 replies
    • April 14, 2025

    Hi ​@Jana_S , after several tests finally I could solve it by reinstalling the app and login in without changing nothing into app or phone settings. Thanks

    Jana_S
    Superuser
    Forum|alt.badge.img+29
    • Jana_S
    • Superuser
    • 1708 replies
    • April 14, 2025

    ​@mvilvi oh I wasn't much of a help after all but I’m glad that it's solved for you! 👍

    And now I’m curious how about ​@hrisborg  🙂

    H
    Forum|alt.badge.img
    • hrisborg
    • Hub Starter
    • 2 replies
    • April 16, 2025

    Hi ​@hrisborg, I’m not sure whether your issue is the same what ​@mvilvi described, anyway: this “blank” map was reported by some other users in relation to a “duckduckgo” app in their phone, which is designed to block tracking (and Strava apparently needs to be allowed in that app). Here are some related discussions:

    https://communityhub.strava.com/search?q=duckduckgo
     

    If you use the app, check its configuration to allow/whitelist Strava (I’m not using it myself so unfortunately can't advise how).

    Hi Jana,

    i do not have the DuckDuckGo app installed on my phone.  I will log in on another device and see if that works.

    Thanks


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