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Answered

Strava Videos Get Cut OFF

  • January 8, 2025
  • 3 replies
  • 80 views

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When you play videos that are uploaded to Strava (on your own profile or watching others) the last few seconds of the video get cut off. This usually only happens the first time you play it, and when you try to watch it again, you can see the final seconds of the video. I have only tested this on an iPhone.

Best answer by Bryant

Hey ​@lwhaling,

Thank you for confirming. Please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you to investigate further.


 

3 replies

Bryant
Community Manager
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  • Community Manager
  • 939 replies
  • February 19, 2025

Hey ​@lwhaling,

Just following up, are you still experiencing this issue?


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  • Author
  • Hub Rookie
  • 1 reply
  • February 20, 2025

Yes I am still experiencing this & my friends also experience this on their phones. 


Bryant
Community Manager
Forum|alt.badge.img+26
  • Community Manager
  • 939 replies
  • Answer
  • April 14, 2025

Hey ​@lwhaling,

Thank you for confirming. Please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you to investigate further.