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Question

(RESOLVED) Routes Bug


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It seems like saving routes isn't working. The route is created but then does not appear in the route list

17 replies

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  • Hub Starter
  • 2 replies
  • October 24, 2023

I have exactly the same problem. I can create a neu route and edit it, but after saving it, my new route is not displayed under my routes list. This problem persists until today morning.


Scout
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  • Strava Alumni
  • 1398 replies
  • October 24, 2023

Hello!
Thank you for posting and sorry to hear of the issues you are having!  We are currently investigating this. I'll update this thread when I know more. 

Thanks for your patience.


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  • Hub Starter
  • 1 reply
  • October 24, 2023

Same here, also doesn't work to save an existing route. Doesn't show in my saved routes.


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  • Hub Starter
  • 4 replies
  • October 24, 2023

Same issue, noticed it this morning 


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  • Hub Starter
  • 1 reply
  • October 24, 2023

It's not working on mobile app too. And some of the previously saved routes have dissapeared.

 


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  • Hub Starter
  • 1 reply
  • October 24, 2023

same.. I just created 2 routes but couldn't find it on my saved routes


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I am having the same issue. 


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  • Hub Starter
  • 4 replies
  • October 24, 2023

It appears to be working again now 


Scout
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  • Strava Alumni
  • 1398 replies
  • October 24, 2023

Hi All!
I'm happy to confirm that this issue has been resolved and routes should be working as expected. If you are still having issues, we ask that you submit a support ticket, and someone from Strava Support will be happy to work with you to troubleshoot. Apologies for the inconvenience and thank you all for your patience!


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  • Hub Starter
  • 3 replies
  • November 14, 2023

I am experiencing this issue again. Perhaps a bug from today’s release? All my saved routes are not viewable because it says I’m offline (I’m not). Any newly saved routes cannot be viewed either. 


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  • Hub Starter
  • 4 replies
  • November 14, 2023

yes I am experiencing the same issue as you describe- using the App. 


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  • Hub Starter
  • 4 replies
  • November 14, 2023

There is an issue again. Please can you investigate 


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  • Hub Starter
  • 2 replies
  • February 11, 2025

now, after one year, the same prblem occured again, eiting or creating a route and saving is possible, but rhe routes are not displayed in the route list.


Kimberly22
Community Manager
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  • Community Manager
  • 250 replies
  • April 16, 2025

Hi ​@Roland 

Sorry to hear you’re having some trouble again. We are aware of this issue. Unfortunately, I’m unable to provide an expected resolution time frame. We appreciate your patience in the meantime.

 

We will post any updates here.

 

Thank you!


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  • Hub Starter
  • 2 replies
  • April 16, 2025
Kimberly22 wrote:

Hi ​@Roland 

Sorry to hear you’re having some trouble again. We are aware of this issue. Unfortunately, I’m unable to provide an expected resolution time frame. We appreciate your patience in the meantime.

 

We will post any updates here.

 

Thank you!

@Kimberly22 - Is the issue you are aware of include general routing issues within the Map/Planner portion of the site? Getting errors doing basic routes like this 


Kimberly22
Community Manager
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  • Community Manager
  • 250 replies
  • April 17, 2025

Hello ​@joshbro 

I have passed along this additional information to the appropriate team.

 

Thank you!


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  • Hub Starter
  • 2 replies
  • April 17, 2025
Kimberly22 wrote:

Hello ​@joshbro 

I have passed along this additional information to the appropriate team.

 

Thank you!

Whatever issue that was happening yesterday, I cannot recreate today within Chrome / OSX 


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