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It seems like saving routes isn't working. The route is created but then does not appear in the route list

I have exactly the same problem. I can create a neu route and edit it, but after saving it, my new route is not displayed under my routes list. This problem persists until today morning.


Hello!
Thank you for posting and sorry to hear of the issues you are having!  We are currently investigating this. I'll update this thread when I know more. 


Thanks for your patience.


Same here, also doesn't work to save an existing route. Doesn't show in my saved routes.


Same issue, noticed it this morning 


It's not working on mobile app too. And some of the previously saved routes have dissapeared.

 


same.. I just created 2 routes but couldn't find it on my saved routes


I am having the same issue. 


It appears to be working again now 


Hi All!
I'm happy to confirm that this issue has been resolved and routes should be working as expected. If you are still having issues, we ask that you submit a support ticket, and someone from Strava Support will be happy to work with you to troubleshoot. Apologies for the inconvenience and thank you all for your patience!


I am experiencing this issue again. Perhaps a bug from today’s release? All my saved routes are not viewable because it says I’m offline (I’m not). Any newly saved routes cannot be viewed either. 


yes I am experiencing the same issue as you describe- using the App. 


There is an issue again. Please can you investigate 


now, after one year, the same prblem occured again, eiting or creating a route and saving is possible, but rhe routes are not displayed in the route list.


Hi ​@Roland 

Sorry to hear you’re having some trouble again. We are aware of this issue. Unfortunately, I’m unable to provide an expected resolution time frame. We appreciate your patience in the meantime.

 

We will post any updates here.

 

Thank you!


Hi ​@Roland 

Sorry to hear you’re having some trouble again. We are aware of this issue. Unfortunately, I’m unable to provide an expected resolution time frame. We appreciate your patience in the meantime.

 

We will post any updates here.

 

Thank you!

@Kimberly22 - Is the issue you are aware of include general routing issues within the Map/Planner portion of the site? Getting errors doing basic routes like this 


Hello ​@joshbro 

I have passed along this additional information to the appropriate team.

 

Thank you!


Hello ​@joshbro 

I have passed along this additional information to the appropriate team.

 

Thank you!

Whatever issue that was happening yesterday, I cannot recreate today within Chrome / OSX 


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