It has been almost one month since my safety contact reported not receiving beacons for my activities. My watch is Samsung Galaxy Watch5 Pro.
Raised a ticket Request #3198908but issue still remains up to today.
I have removed the safety contact & re-added, as well as adding my own number & re-enabling beacon.
Got a couple of beacons sent at first but stopped again.
Up to this very moment no beacons sent/received for the last week despite of being active, even a couple of hours ago! Are you also having issues with beacons not being sent?
I will appreciate any help, thanks!
Best answer by Lola
@ariszaras - thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.
I have the exact same issue with a Samsung Ultra watch, and my buddy has the same issue with his Apple Ultra watch. Beacon only works if the phone is currently connected to the watch, and stops sending as soon as you’re out of range of the phone. Both watches are LTE. I opened a ticket as well, 3265802. Strava has ignored me completely. The only response I’ve gotten was asking if I still needed assistance! I’ve tried uninstalling the app on both phone and watch and then re-installing. I’ve tried deleting contacts and re-adding them. I’ve turned beacon on and off. Nothing helped. I am a paid subscriber, as I realize Beacon requires this. I’m going to start another thread here a well to increase visibility of the issue. What especially irritates me is Strava support just ignoring me for almost a month now.
I have the exact same issue with a Samsung Ultra watch, and my buddy has the same issue with his Apple Ultra watch. Beacon only works if the phone is currently connected to the watch, and stops sending as soon as you’re out of range of the phone. Both watches are LTE. I opened a ticket as well, 3265802. Strava has ignored me completely. The only response I’ve gotten was asking if I still needed assistance! I’ve tried uninstalling the app on both phone and watch and then re-installing. I’ve tried deleting contacts and re-adding them. I’ve turned beacon on and off. Nothing helped. I am a paid subscriber, as I realize Beacon requires this. I’m going to start another thread here a well to increase visibility of the issue. What especially irritates me is Strava support just ignoring me for almost a month now.
@Nakk Finally!
When I first got in touch with Strava support, they wrote they will close the ticket because no one else is reporting beacon issues!
This is totally frustrating.This is not true.
The beacon feature is a paid one, and has not been working for quite some time now.
As for the repetition/duplicate part @BryanC no one would repeat if Strava bothered & provided what they claim to do.
@ariszaras - thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.
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