General Chat

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549 000,00Perangkat yang digunakan: Apple Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya dapat dikembalikan. Silakan hubungi saya jika membutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Rizky Fadhli 

When using the recalculate distance it messes everything up before it.  Ran a marathon today where I lost gps a few times shows 26.06 .. when I recalculate it shows 26.30 which makes sense because I started my watch a bit back from the start. But when it recalculates it changes all of my previous pr’s from 100m to 10k to 1second and the half marathon and beyond are off now too. I reverted so it’s fine now but are there other ways to change this?

My activity record on Strava decides to omit the time on every third or fourth run. They are all conducted the same, there is no correlation between whether there are achievements displayed or not. It has only started in the last six weeks or so - is it just a bug?It is not an issue of elapsed vs moving time - I just get no time at all, only distance and pace or elevation (if a run in the hills). I upload via Garmin connect but it has never been an issue for years prior. All apps have been updated.I have tried editing the events and selecting ‘race’ or ‘long run’ but nothing has the time displayed on the home page. Two days of similar runs, one with time and the other without - both conducted the same way.Any ideas?  

Hi everyone,Does anyone know if there are any updates on the integration of FATMAP into Strava?We're still missing features like avalanche maps, slope gradient, topographic maps, etc.Thanks in advance for any info!

 I cant delete this bug activity. Anyone know how?

I’m recovering from a stroke, so can only walk, but if I go into My Activites I only see distance and time,  I t would be useful to have Average speed too,  and for me,  Average Pace length

My runs keep being flagged and I keep being removed from leaderboards. There is nothing wrong with the way I am logging runs and nothing inappropriate is happening when I'm logging or running. After I run I get a flag and I've no idea why. I don't seem to be able to remove the flag and I've logged it three times, the chatbot is useless and I've had no response from strava. Please help.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Moch Rapi Rivaldi

Can anyone help? Until last week I had no problem.  When I share a route now, no one can open it.  It says 'app link' in the link I share and I know it needs to have route in it.  They only way I can share a route  is through strava messages! If I then want to share it to our cycling group my husband then shares it to me through what's app and I can then share it, bonkers!Check out this route on Strava: https://strava.app.link/XxqGtgidAWbThis is what it looks like when I try to share other than on Strava.Thank you ☺️ 

the commute flag is not saving when editing an activity from the https://www.strava.com/athlete/training page. 

A place where you can talk about your experience as a bariatric patient who either runs or walks long distaces, What diet do you stick to related to your running. What foods , drinks, natural remedies, clothings, sneakers, body gear you prefer and how it can work for others ect. 

Dear Strava users! I am an active Strava user! I would like to suggest adding a new activity type and gear option – namely “Stroller Run” – which I believe would be very useful and motivating for many parents who are also athletes.The need and benefit* Many parents, myself included, combine training with stroller running. This is a very common activity, but it has a different character than regular running – it requires more effort and impacts pace and stats in ways that are not currently reflected in Strava.* There are already suggestions in the Strava Community Hub about this, for example the idea “Stroller running/pulling a bike trailer (and sports with extra weight in general)”, which has received support but is still marked as “Not Currently Planned” (communityhub.strava.com<https://communityhub.strava.com/t5/ideas/stroller-running-pulling-a-bike-trailer-and-sports-with-extra/idc-p/8991?utm_source=chatgpt.com>). It would be great if this could be reconsidered.* There are als

проблема с обновлением результатов на участке в таблице участников

In the past, I’ve been able to change the organizer of the club events on the strava club I help run. The purpose is to let people know who is the ride leader for that club event. I am unable to now change it on the website. There is no menu for it. 

Is there a bug on the Pace Zones? My p/km numbers changed drastically today and the variation is vast in values on Zone 1-3 and displays the same values (<5:33-5:33) from.Zone 4-6. Something is just off. *I meant Pace Zone Bug in the topic. Unable to edit...

I use Strava mostly for riding.  Has anyone noticed a dramatic drop in their fitness score recently?  I was out of town for 4 days and my score went from 81 down to 37 and I even logged a run while I was out of town.  I don’t understand how this could be.  I look at it after every ride so this is strange.  I have asked others to check their scores and they don’t see any big drop.  I looked for updates but there is no announcement of one related to fitness score changes.  

Bonjour à toutes et tous lors de mes sorties en vélo je précise systématiquement l'utilisation dans la rubrique matériel de mon vélo gravel.pour autant le décompte kilométrique est toujours le même et ne varie pas... Une idée pour m'aider ? merci à vous  Nicolas 

I just signed up for a Strava annual membership. I authorized the payment with my credit card. I don't see anything in my app or online Strava account yet. Will this be processed immediately?

Ik ben op zoek naar mensen die zich willen aansluiten bij het Family Plan in Nederland 

Hi all,I’ve found myself wishing for the ability to filter my cycling power data for indoor vs. outdoor rides. This would enable users to have a clearer sense of training progress. For example, power records can be more difficult to hit outside to due to various factors (wind, traffic, hilly terrain, etc.) versus on the indoor trainer in ERG mode with set power targets. Isolating outdoor and indoor power would be interesting and helpful.Cheers!

Hello,I’ve recently been experiencing an issue: when I start an activity using a route I created, the route no longer appears on the map. I have no way to view the planned path during my ride/run.Could you please help me resolve this? Thank you in advance

Earlier, when I clicked on "Share", I used to see multiple options — one with only stats, one with map and stats, etc. But now I can see only one option, which is the transparent one.I have made the activity visible to everyone and removed all privacy restrictions, but it still shows only one sharing option. 

I can't mention someone in an activity comment using the App but it works when on website. If there is user restriction to not be mentioned, why it works on website?

I connected my "gymbook" app to apple health today for the fist time and now my workout is not showing on Strava at all. I have search for the workout everywhere on strava, but no luck. it is showing on my apple fitness though.How do I get the workouts to register on Strava?

Dear Strava Support Team, I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed. I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days. Here are some details that may help you trace my account: Amount charged: Rp 609,390.00Device used: Android I would like to ask the Strava team to help me:1. Cancel the active subscription.2. Review this case and support the refund so that my funds can be returned. Please contact me if you need additional information. Thank you for your attention and assistance. Best regards,Cahaya Mirte