General Chat

Yth. Tim Dukungan Strava,    Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.    Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.    Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:  Jumlah yang ditagihkan: Rp 94.350 Perangkat yang digunakan: Android    Saya mohon bantuan tim Strava untuk:  1. Membatalkan langganan yang sedang aktif. 2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.    Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.    Hormat saya,    Yumna Nabilah Putri

Is it just me, or is $49 for a Strava T-shirt excessive?

Hi!  I created a Group Challenge and was wondering if I can upload a unique photo for the profile of the Challenge?  Right now it looks like it just defaulted to a standard “Strava” photo.  (No offense, Strava; I like your colors and logo!).  But I would like to have the photo of the “badge” each one receives upon completion.  Possible?

Is anyone else noticing an uptick in fake AI-generated accounts?  They are popping up like crazy in club posts.  I keep reporting them, but it’s like swatting at mosquitoes.  What is Strava doing about them?

I saw where subscribers can use code “Sub15” in the shop, but when I type the code in it says “discount code can not be applied to your cart”. I am a paid subscriber… any thoughts ??

I’m reaching out because I’m having trouble linking my PEJE watch to Strava. Every time I try to connect the device, I receive the following message: “Quota limit exceeded.” I’m not sure if this issue is related to API limits, device integration, or something else on the backend. Could someone please help me understand what might be causing this and how I can resolve it? Any guidance or suggestions would be greatly appreciated.

Yesterday I was creating segments, and everything worked just fine until the 6th or 7th segment. All of a sudden, the error "Something went wrong, please try again" started to pop up.The server’s response to the POST call is:{    "data": {        "createSegments": null    },    "errors": [        {            "message": "Error resolving field.",            "locations": [                {                    "line": 1,                    "column": 86                }            ],            "path": [                "createSegments"            ],            "extensions": {                "code": "INTERNAL_SERVER_ERROR"            }        }    ]} I tried on both Chrome and Firefox.

Please will you adopt the iOS per app text size functionality in the Strava app?I moved to an iPhone from Android and can’t easily read the tiny text size on iPhone. On iPhone, when you go to the text size and select Strava Only, you can increase the size, but it does nothing. Here’s an iPhone 15 Pro Max next to a Pixel 6a. You can clearly see the the text size is much larger on the Android.  

I don’t see why Strava got rid of topic maps.  I loved them!!!  And now I’m so mad

Pasting a feature request I recently submitted to Strava here for community feedback. Would love to hear your thoughts or suggestions. I recently noticed that the “Support Ukraine” and “Black Lives Matter” map types are no longer available under the map styles section. It seems these have been replaced by a generic “For a Cause” tag.While I understand this may be an intentional product or engineering design decision — and perhaps even a UI simplification effort — I believe the original cause-themed map styles carried a strong visual and emotional impact for many users, myself included. If this change was driven by technical or design constraints, I’m confident the capable Strava engineering team can find a way to reintroduce these impactful options.If the decision to remove them was based on concerns about bias, neutrality, or political sensitivities, I respectfully urge the team to reconsider. These map styles represente

Hi, I am trying edit a club event however its always show "Something went wrong". This happened at Desktop Browser and its have been awhile .......

As the person maintaining the library of Strava segments for Zwift, I’ve noticed Strava hasn't been matching certain activities to certain segments.It seems to apply to segments that include multiple loops of a circuit, or repeated sections of road. The following segments are affected by this bug (there may be others):Deca Dash Queen's Highway After Party LaGuardia After Party Bon Voyage Sacre

I accidentally enabled web sign in by receiving an email code - and I can’t find a way to change the sign in method back to password. ...How do I get this changed?

Hello,I am used to embed some of my routes into a website and since tonight they are now impossible to show. Any idea why is that? Does it happens to you as well? Here’s what I get :  

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Moch Rapi Rivaldi

saya ingin meminta pengembalian dana sebesar Rp 609.000 untuk langganan saya yang dibatalkan? Saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum uji coba gratis berakhir. Uang yang digunakan seharusnya menjadi uang saku saya untuk kebutuhan sehari-hari dan biaya makan jadi saya minta maaf jika saya akan membuat Anda merasa tidak nyaman; Saya harap Anda dapat memenuhi permintaan saya untuk pengembalian dana. Terima kasih

Migrated Content

This has already been brought up in an archived comment, but because it is archived I can't upvote or comment on. So bringing it up again, because it is annoying. In exchange for the data I am collecting on your behalf, please let me use your app in peace. I am aware that the price is modest and I'm sure the perks are fantastic, but I am tired of being nickle and dimed by corporations like this.Me n Dwight Yoakim and the Open Road

Can I start Strava (Hit RECORD) at home and get the track me link to shareShare the link to people on the car ride to the Start lineand then at the Start of the race hit  PLAY/Start/Record arrow button and it will start my Run at the actual starting line or will it revert back to home location where I first hit Record?? I want to Start and share at home - get that out of the way and then just only have to hit the Play Button right at start of Race - 63rd JFK 50 11.22.2025 

Hi Team,Could you check for me please why my elevation stats from my yesterday’s ride don’t update on Elevation Challenge leaderboard despite it’s been completed and public, please?Thank you very much,Marcin Kulczycki 

With every update, the photo gallery gets worse and worse when it comes to adding and browsing pictures from my activities. First there was the awful change in the app with the new gallery layout where you now have to swipe each photo manually, instead of having them all displayed top-to-bottom like before. On top of that, captions aren’t visible in the normal view anymore. You have to open a photo, read the caption, go back to the main screen, and repeat the whole process for every single picture. It makes no sense and just makes the whole experience unnecessarily frustrating.Now I’m seeing changes creeping into the photo gallery on the desktop version too. In the new layout, the caption is shown somewhere at the top and only with a limited number of characters, long text just gets cut off. And as if that wasn’t enough, all the photos in my older activities got scrambled and no longer show up in the order I originally uploaded them. I always document my trips with photos and

Dude, this app is bad enough with the stupid participation trophy of getting "Kudos" every time I take a walk or go on a bike ride. But now every time I finish a ride I have to watch this ridiculous full screen animation that fills the screen and gives me motion sickness to "congratulate" me? I did not sign up for Strava to have some robot give me a participation trophy every single time I go out for a walk or a bike ride. TURN IT OFF ALREADY! GIVE US THE OPTION TO DISABLE THIS NONSENSE! I don't even want to click the notification icon to clear out the stupid "Kudos" every time I ride.  And stop calling them KUDOS for crying out loud. Is it 1982 where every thing is RADICAL DUDE! Strava needs to get over themselves. Most of your users aren't 12 years old. 

I would like to see my MAP (only the map) in full screen so I can take a screenshot or clip of my workout.  Is this possible in Strava?

Yth. StravaDengan ini saya mengungkapkan rasa kekeceeaan saya terhadap aplikasi Strava, mengapa Strava saya tidak bisa akurat dalam merekam aktivitas saya, Strava saya hanya merekaman setengah dari aktivitas yang saya lakukan. Tentu hal ini sangat memalukan untuk untuk saya publikasi hasil rekaman dari aktivitaa saya ke publik. Jika Stara peduli dengan penggunanya tolong bantu untuk memperbiki hal ini. Ini saya buat bukan untuk menjatuhkan Strava akan tetapi saya ingin Strava lebih baik lagi dan bisa membantu lebih banyak pengguna untuk merekam aktivitasnya. Demikian yang saya sampaikan atas perhatianya saya ucapakan terimakasih 🙏.  Hormat Saya, I Putu Panji MahardikaInstagram : @putupanji.mFacebook : I Putu Panji MahardikaTiktok : putupanji.m