General Chat

Hi,15 minutes ago I wanted to try out a 1 month free trial I got offered both via mail and in the app itself to try out the member function. I thought why not? Clicked through and was shocked when I saw that I got billed 75 euros for a 1 year subscription. There is nothing anymore in the app or in my iTunes account about a free trial. Canceled it immediately but now it says that the subscription runs until 14.11.2026. what is this scam? I want a full refund - not interested anymore in this membership. 

Dear Tim   Saya menghubungi untuk memohon pembatalan berlangganan strava yang sudah terlanjur terbayarkan tanpa persetujuan saya. Saya tidak benar2 menyadari akan proses berlangganan itu karna uang yang ada di akun Dana saya adalah uang tabungan untuk sekllah anak saya. Saya bafu menyadari ketika tibaw terjadi proses debet sepihak untuk berlangganan strava selama satu tahun sebesar Rp. 609.300   Saya mohon bantuan tim strava untuk dapat meinjau ulang dan membatalkan proses pembatalan berlangganan saya dan memproses pengembalian dana saya. Jika ada informasi terkait saya yg dibutuhkan, saya bersedia dihubungi   Besar harapan saya pesan ini bisa terbaca Terimakasih

For my run club, I create events every week. Let’s say they usually start at Sally’s Donuts at 1234 Main Street. With the update, Sally’s Donuts is no longer affiliated with that address so I have to just put in the address every time. And it shows the address as the location. That’s not gonna fly! Bring back Sally’s Donuts! The old app version knew where Sally’s was, so all I had to type was Sally’s Don… and it would populate. Not all businesses are gone. Many are still there. Please get them all though!

after a training the Strava app allows different things to be hidden to the public. Like heart rate. Is there a specific reason why it is not possible to hide cadence? In some cases I would like to be able to hide it. My request would be to also make it an additional field that can be hidden.

My Activity Feed on the Dashboard is missing on the desktop. It's there on the mobile app but not on the desktop.

Hi Strava Team, I’d like to raise an issue regarding my recent activity sync. I just completed 42.30 km — my first-ever marathon, and I intentionally went over the distance to make sure I covered it completely. However, when the data synced to Strava, it came up short, which is really disappointing after all the effort I put in. Please look into this and fix or adjust the synced distance to reflect the actual 42.30 km. I hope this can be resolved as soon as possible, as this run is very important to me. Your immediate response to this issue is greatly appreciated Thank you,

For months, people have been noting that routes disappear while in use, and saved routes do not show up in the app. What is the delay correcting these simple issues? 

What happened today with the GPS ? 

Hello is there a water aerobics activity ? besides swimming? Every time I choose swimming it’s not accurate. And if there’s not should Strava add an option for it? 

Hello, I've just found out I didn't cancel my subscription and apparently it was written off less then two weeks ago and I just noticed yesterday.. can I please cancel and refund the subscription since I wont need it coming time and its a big chunk out of the budget? 

Hi, a couple of my runs are not showing in my club stats but are showing in my overall weekly stats for last week. I know which ones that aren’t showing and my settings on them are no different to before (as far as I can see) Visibility is not hidden from clubs. Any idea how I get it to sync back up? I have logged out of both app and website versions  

For a few weeks Strava is showing my milage for the year as an incredibly high number. I have also lost past data on the graph Any help on how to set this back to the correct numbers will be grateful recieved.Thankyou  

This week (Nov 3rd - Nov 9th 2025) I had three activities of running. First on Nov 4th, 2025 12.12km and 1.01km and the third one is on Nov 7th, 2025 13.13km. In my profile activities appear the total mileage is 26.26km, but in my club’s leaderboard it only appears my 1.01km of running. Could anyone help me to overcome this problem? I’m afraid that next week will happen again like that. Thank you

Hi, what do you think about adding an option in Strava to show grouped notifications about weekly or monthly activities of people you follow, so you don’t have to scroll through thousands of your friends’ activities — similar to how Apple did it in iOS? 

Aku waktu itu tidak sengaja memencet uji coba gratis berlangganan selama setahun, tiba tiba saat aku mengisi saldo, saldoku secara otomatis tersedot, saya mempunyai bukti pembayaran nya jika itu dibutuhkan, tolong segera tangani kasus ini secepatnya 

Hi,Can I add go-karting as an activity in Strava?

As a former road bike enthusiast, I’m not against road cyclists — far from it. I used to be one. But my body shape and back just couldn’t handle the crouched-over position anymore, so I moved to an e-bike.Since I started recording, I’ve ridden well over 22,000 km  — more than 3,000 miles just in the past few months — and lost over 50 kg along the way. My e-bike weighs 45 kg, so it’s far from a “free ride.” Every kilometer takes effort, commitment, and persistence. The motor only assists; it doesn’t pedal for me. This journey has been truly life-changing, and I’m proud of it.Lately, though, I’ve felt a real sense of exclusion. Strava appears to be using AI to retroactively mark rides as “e-bike rides,” which removes segment eligibility and, in a sense, erases a part of my cycling history. I understand the need for fairness, but this approach feels like a step backward for inclusivity.E-bikes aren

Dear Strava.I’ve been a segment creator for 10+ years.I’ve always make segments based on the actual tracks specially when these are MTB related.In your last update 10 months ago, around my area we lost many good segments in detriment to really bad ones that stayed, just because they had more stars, which was ridiculous.So I started making them again, tagging them with my signature which my friends now use to recognize the goog ones.Recently you deleted some classic ones that were good, but not mines because they were good 10 months ago, so there was no need for me to create another one.Now, with this last delete, you’ve left some bad ones which don’t start where the track actually starts, and don’t end where the track ends.When I tried to create the new and precise one, for a track I rode yesterday, I found out now it can’t be public. So we either stick with the bad ones, or write here on community hub

I got a brand new Google Pixel 9 last week and Strava keeps crashing. I can't open Maps or record a love workout. I have followed all of the steps that were recommended online. My phone storage is low. I cleared my cache and data. Restarted my phone. Uninstalled and reinstalled the app. Nothing works. 

My activities don't show up on my saved routes? How do I fix this, in order to re-use a previous route? 

Hi, I was trying to build a route but I only get dotted lines and no real routes. Is there a problem somewhere? I've treid other browsers as well, but the problem remains.  

Today I was riding with a friend (both on e-bikes) same route and I have 4 segments missing? I have 6 segments showing to his 10 . Not sure how this can be? Is there anyway of getting these back to compare times etc.  p.s this isn't the first time this has happened  thanks 

This is it, your opportunity to brag about that loooong hike, grueling ride that left you sore for days, or 6 hour rowing activity that made your shoulders scream. What has your longest activity been? Share the link to your activity if you feel comfortable doing so. Please keep in mind that if you do, you are willingly sharing data representative of personal information such as location. For more information, please visit our Privacy Policy.

Dear community, I started tracking my power best efforts ever since the feature was introduced in the mobile app a while ago. And today, I came across a really weird finding that to me seems more like a bug than anything else: For a segment I am tracking a lot, my best time is 9:11 avg 357Watts, however, when I look at the power curve of that ride, I see that indeed the 9:11 mark has 357W, but a shorter period 8min has a lower avg power of 354W. How can this be possible? Typically, the power curve graph should be declining with time, but for this ride, between 8 and 9 min marks, it is oscillating up and down.Has anyone experiencing this? And even worst, my best effort for 8min is only 350W Thanks for looking into this.