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Share who you are and what keeps you motivated. Or, start a new discussion on a fun topic with your fellow community members.

  • 668 Topics
  • 2,140 Replies
668 Topics
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ArginflHub Rookie
asked in General Chat
Refund follow-up

Good Day!I would like to follow-up about my subscription refund. I jus t wanted to know when you'll send back the money? Thank you. 

61
Scout
Community Manager
2 months ago
I
inexcitusHub Starter
posted in General Chat
Update Climb Category Icons; they seem blurry

Hello,The PR, KOM and Local Legend icons are very crisp. However, the climb category icons are very blurry. Can those icons please be updated?Must not even be an icon, could also be a simple red text.

10
I
2 months ago
M
manolonocturnoHub Starter
posted in General Chat
Strava integration with Home Assistant

Hello to all.I have a Youtube channel dedicated to home automation, mainly based on Home Assistant.https://www.youtube.com/@proyectosmicropicI have recently integrated Strava into my Home Assistant, which allows me to check the latest activities and some accumulated values on the main screen, which I find very useful.I'm going to dedicate a video on my Youtube channel to this integration and I'm writing to you in case you have any ideas to comment on or even if the Strava team would like to collaborate with me.Best regards

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M
2 months ago
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tessledieuHub Rookie
asked in General Chat
Montreal Marathon Bib Transfer

Hello,I'm not sure if this is the place to do this but I am desperate at this point. I signed up for the full Montreal marathon about 6 months ago but injured my knee a couple weeks ago. I know that now the transfers are to be done on-site the day of the race. But if you're interested in running the marathon please contact me. 

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N
2 months ago
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KamikazefischHub Rookie
asked in General Chat
Flagging and privacy

Good afternoon, somebody is blaming me for flagging one of his rides for performing it an e-bike instead of a road bike.He says Strava told him I flagged him, which is not true. Is it true that flagged persons are able to see who flagged them or ask the support to tell them?Is there any opportunity to find out who flagged one? Thanks in advance

92
K
2 months ago
Bryant
Community Manager
BryantCommunity Manager
posted in General Chat
2023 New York City Marathon Recap

If you haven't heard, the 2023 NYC Marathon took place on November 5, 2023 and it was an exciting one. A total of 51,402 runners participated in the event. Coming out of Addis Ababa Ethiopia, Tamirat Tola took home the 1st place finisher in the men's division. With a pace of 04:46 per mile, Tamirat finished the marathon in an official time of 2:04:58 breaking the course record Geoffrey Mutai set in 2011 by 8 seconds.  In the women's group from Boulder Colorado, Hellen Obiri took home the honor of finishing 1st. Her official finish time was 2:27:23 with a pace of 05:38 per mile. She also placed 29th overall. Overall the average time of all participants completing the marathon was 4:39:49. The average time of men finishing was 4:26:40 while the average time of women was 4:56:12. As an outsider who has never participated in a marathon I have to say, tackling a challenge like this and completing it is quite impressive. In fact participants from age groups all over weren't afraid of th

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J
2 months ago
S
seandunderdaleHub Rookie
asked in General Chat
Segment / KOM speed question

I see a speed marked down next to the top 10 times for a segment or KOM. Is that speed their max speed?...or an average speed? Some of the flat segments around me are a couple of minutes long, but the leader has a speed marked down as 53km/h. I barely manage that in my highest gear on a downhilll.Any thoughts?

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S
2 months ago
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ckv6595Hub Starter
asked in General Chat
Support Response Time

What is the current approximate Strava support response time to review an open request? I have a Request #3039652 that I initiated more than 3 days ago. 

12
Lola
Community Manager
2 months ago
S
s1ave77Hub Starter
asked in General Chat
Newbie testing the system.

looks promising so far.

21
cy-linder
Superuser
2 months ago
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GLOBONHub Starter
asked in General Chat
How to change email with APPLE ID login

I login with my APPLE ID at the first time, then I changed to a Android phone...I have to login with a email address, my current email address is a strange long address ending with @privaterelay.appleid.com, I want to change the email, but even with correct password, it always shows something like 'you account is temporary restricted, please try login later', how could I solve it.

941
cy-linder
Superuser
2 months ago
D
DaCuCatHub Starter
posted in General Chat
Let's Talk About High-Mileage Mountain Running Weeks

I slept nine hours last night for the first time in recent memory, and likely since I started my climb from 40 miles a week to 100 miles a week around two months ago. This sleep logging is actually a noteworthy "activity" and since Strava is my only social media, and I'm trying to be more social, I felt like it was worth sharing some sentiments. As such I decided to do a write-up on the experience of the marker leading up to, and my adjustments afterwards. The aforementioned mileage increase was initiated after conversing with a valued high-mileage friend, slash mountain muse, regarding some issues they were experiencing in life. Issues that I perceived to be directly, and indirectly, a result of stress load in part due to a running routine. I have also  been waiting in tow to make a leap to normalizing more trail miles for years. I moved myself near trails and tailored a work schedule for trail running over the last seven years, but more so this last year. That seems crazy t

80
D
2 months ago
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luisguferreiraHub Starter
posted in General Chat
Como o Strava poderia ajudar os obesos que estão começando no MTB?

Translation: How could Strava help obese people who are just starting out on MTB?

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L
2 months ago
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jhon32Hub Rookie
asked in General Chat
refund subscription

pleasee helpp i really need my money refund i really need to use it for my groceries Strava ticket #3012642 1 year subscription strava that is my support ticket pleasee help mee refundd...

103
Scout
Community Manager
2 months ago
A
AttikahhHub Starter
asked in General Chat
Support not responding to refund ticket

Hello, i've written emails to the strava support team and ive created multiple tickets to apply for a refund but many days passed and i still have no response from them.(I always checked my email and my junk email folder and still nothing.I only got an automatic bot response.)

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A
2 months ago
A
ArginflHub Rookie
asked in General Chat
I already sent multiple tickets for my refund

Hello, I’ve reached out to the Strava support team multiple times and submitted several tickets regarding a refund request. Unfortunately, it’s been quite a few days, and I haven’t received any response apart from an automatic bot reply. I’ve also checked my junk folder regularly, but still no updates. I’m really hoping for a prompt resolution to this issue. Your help would be much appreciated. Can someone escalate this one quickly?

72
Scout
Community Manager
2 months ago
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joe121212Hub Starter
asked in General Chat
Locked out over 24 hours

I was trying to signin after being off Strava for a while and could not remember the password. I finally found it and changed the password but it still doesnt let me in. Its been over 24hours. I emailed support and cant get a response. Not sure what to do at this point. 

371
Scout
Community Manager
2 months ago
D
DeeMHub Starter
asked in General Chat
activities

Hi, I have an old friend that i have a concern about. Her activity numbers on the desktop home page have remained unchanged for an extended time. Her setting is private. Does this necessarily mean she no longer using strava? thanks for any help? DeeM

51
Jana_S
2 months ago
D
DbosscommHub Starter
asked in General Chat
How to flag activities if someone block me

hello, i notice in one segment that been using motorbike to get the KOMs, but the athletes block me and set as private account so i can't flag his activities and only his mutual can see it. Any idea how to flag those activities? He's been cheating for many times.

63
Jan_Mantau
Superuser
2 months ago
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MadapostleHub Starter
asked in General Chat
New rider

Hey everyone. My name is Tracy and I'm new here as a writer. I've been using Strava for a long time to track my walks and hikes. Now I have a bike. Wanting some input on power meters to get a better calorie burn reading from Strava. Don't want to break the bank. Something that will give me a better reading on my power. Thanks in advance

81
Jane
Community Manager
2 months ago
D
Derek11Hub Starter
asked in General Chat
Timing understated. Suggests I average 50mph on bike. Reality nearet 10mph. Any suggestions

Migrated Content

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A
2 months ago
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BrianKelnerHub Starter
posted in General Chat
Moving to Wilmington, NC

I am looking for recomendations for rides to take in the Wilmington, NC area. I will be living near the Landfall area.Thanks 

01
Scout
Community Manager
2 months ago
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joshbantzHub Starter
asked in General Chat
Subscription purchase not active

Hello - My ticket number is #3034516.  I have not heard back from support and am looking for some help.  I purchased a subscription (and have had my credit card charged), but it is not showing up on my main strava account.  I think it has something to do with using apple pay and the e-mail on my apple pay is an old strava account.  Any help would be great!

81
Scout
Community Manager
2 months ago
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Liana24Hub Starter
asked in General Chat
Return subscription value

Today 11.09.2024 the amount corresponding to one year's subscription was withdrawn from my credit card.I would like to cancel the subscription that has been extended and have the amount paid back.what should i do for this?

01
Scout
Community Manager
2 months ago
D
DrummergirlHub Starter
posted in General Chat
Terrible Customer Support

Three weeks to regain access to my account and Strava charged my single account for two annual subscriptions. Only got the charges reversed through my bank and Strava support was beyond useless in the matter. Terrible. 

20
D
2 months ago
A
Anonymous
asked in General Chat
Locked out of account

I tried to change my email associated with my account, but after entering my password incorrectly a few times, I decided to just hit “forgot password”. After changing the password, I tried to log back in and now my account is temporarily suspended. I’ve waited 24 hours per instructions I’ve read on this forum and contacted support but nobody has replied to me. Is there any way to fix this? 

521
Scout
Community Manager
2 months ago

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