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Minta Pengembalian Dana

  • December 2, 2025
  • 1 reply
  • 36 views
Y
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Yth. Tim Dukungan Strava,    

Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.    

Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.    

Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:  

Jumlah yang ditagihkan: Rp 94.350

 Perangkat yang digunakan: Android    

Saya mohon bantuan tim Strava untuk:  

1. Membatalkan langganan yang sedang aktif.

 2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.    

Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.  

 

 Hormat saya,  

 

 

Yumna Nabilah Putri

Best answer by Jana_S

Google translate:

Dear Strava Support Team,

I am contacting you to request the cancellation of an active Strava subscription on my account. I never knowingly agreed to this subscription and only became aware of the charge after the transaction was processed.

I have submitted a refund request through Google Play and am currently awaiting the process, which is expected to take 1–4 business days.

Here are some details that may be helpful in tracking my account:

Amount charged: Rp 94,350

Device used: Android

I would like the Strava team to assist me by:

1. Canceling my active subscription.

2. Reviewing this case and supporting the refund so that my funds can be returned.

Please contact me if you need any additional information. Thank you for your attention and assistance.

Sincerely,

Yumna Nabilah Putri
 

hi ​@yumnaputry,

you have to contact Strava Support to arrange the refund. You’ve posted to a community forum, not to Support. 

Here’s more details:

 

1 reply

Jana_S
Superuser
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  • Jana_S
  • Superuser
  • Answer
  • December 2, 2025

Google translate:

Dear Strava Support Team,

I am contacting you to request the cancellation of an active Strava subscription on my account. I never knowingly agreed to this subscription and only became aware of the charge after the transaction was processed.

I have submitted a refund request through Google Play and am currently awaiting the process, which is expected to take 1–4 business days.

Here are some details that may be helpful in tracking my account:

Amount charged: Rp 94,350

Device used: Android

I would like the Strava team to assist me by:

1. Canceling my active subscription.

2. Reviewing this case and supporting the refund so that my funds can be returned.

Please contact me if you need any additional information. Thank you for your attention and assistance.

Sincerely,

Yumna Nabilah Putri
 

hi ​@yumnaputry,

you have to contact Strava Support to arrange the refund. You’ve posted to a community forum, not to Support. 

Here’s more details:

 

Jan_Mantau
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