General Chat

I completed the Castelli “Never Stop Riding” challenge and when I went to redeem my promo code, it asked for name & email but then redirected me to their website rather than presenting a promo code.. I uploaded this on reddit and it seems like a lot of other athletes have the same experience/problem… I dont know who to reach out to for help or visibility on the issue… I’m sure I’m not the only one with the problem. 

I would like for my profile to only show my city and/or province, but not my country. Multiple friends have it this way, but I can not manage to show it this way. Is there any way to do it?

How to sum ab all kilometres of running from one year? Or can I export all trainings to an excel sheet? 

Hi/ is it possible to include Metric Marathon times in the personal stats list please?

saya appy appy ingin meminta pengembalian dana, saya tidak ingin atau tidak berniat untuk berlangganan setelah melakukan uji coba gratis. Tidak ada penawaran atau pun notifikasi yang di berikan pihak strava untuk melanjutkan berlangganan atau menghetikannya, namun tiba tiba saldo saya langsung berkurang yakni sebesar 609.000. Saya disini memohon dengan sangat untuk pengembalian dana ini, uang tersebut seharusnya saya gunakan untuk keperluan yang lainnya.

I retired from the company and was using that email address for years. Since it is no longer valid, when I try to log in it states it send a code to the work email, which I cannot access. I tried changing the address on the app, but it does not appear to work. How do I change my email address?thanks 

Hi, i accidentally paid for an annual subscription. I canceled the subscription the same day. How can I get a refund?

How can I create a link to my activity feed? I’d like to share with friends who may not be STRAVA members. 

How do i stop a company auto tagging their brand on my "How did it go section"?

For example, in my training today, it says the temperature was 23ºC. This temperature doesn't make any sense! The information should be the average temperature during the activity, or the maximum and minimum. I ran with a final sensation of 29ºC, but Strava says it felt like 23ºC. How can I solved it?

Good afternoon, I'm afraid I accidentally subscribed to the Strava app. When I opened the app, I accidentally clicked on the subscription because I thought it was a free trial because I wanted to try and explore your app's features. However, today (October 15, 2025) I received a text notification message from my account saying that I had made a transaction, when in fact it was not, it was an accident due to my own misunderstanding. I investigated my problem and found I was not alone. Today, I canceled my subscription and tried to submit a refund ticket. I searched the internet and social media for information about the procedure. So, I decided to contact you and try to consider my refund request because the money is the remaining money for my living expenses until the end of this October and I really need it back. I beg and hope that you grant my request as soon as possible, and thank you very much.

Dear Strava Team,I am writing to express my disappointment regarding the recent change in your platform requiring users to subscribe to Runna in order to access training plans—something that was previously included as part of the Strava experience.As a paying Strava subscriber, I have valued the platform not just for activity tracking, but also for the useful features that supported my fitness goals—training plans being one of them. Moving this functionality behind an additional paywall feels like a step backward. It’s disheartening to now be asked to pay extra for a service that was once part of the core value of my Strava subscription.While I understand the business decision to partner with Runna and expand premium offerings, I believe core training plans should remain accessible to paying Strava members without requiring a separate subscription.Please reconsider this approach or at the very least provide a basic tier of training plans within the standa

the latest lawsuit from Strava against Garmin is just another example of why I’m so glad I cancelled my Strava subscription 2 years ago. I don’t miss it and this latest lawsuit is why I continue to tell my friends who still have a subscription that they should cancel.

There is a user who has joined nearly every Strava Club. with very few exceptions everyone of his rides is recorded on a supposed Turbo Trainer, with no supporting evidence that he has completed the activity claimed. no link to Zwift or similar. He claims rides and distances that are simply not credible. recently he recorded two rides in one morning, for which there were simply insufficient hours to manage it. I have raised with Strava admin. who simply ignore the problem, other than to suggest his rides be flagged.  Any suggestions as to how to deal with such a cheat?

Hi Strava Community,I recently went on my first ride with Nova, my new e-bike. It marked a meaningful step in my journey with dystonia, a neurological condition that’s reshaped how I move through the world. Cycling has always been part of my identity, and transitioning to an e-bike wasn’t giving up, it was choosing to keep going.But when I got home and checked my Strava stats, I noticed something that genuinely hurt: the miles weren’t counted. Not toward my annual mileage. Not toward my lifetime totals. Not toward the story I’ve been building with every ride.I understand the need to separate e-bike rides from segments and leaderboards. That distinction protects competitive integrity. But excluding e-bike miles from all ride statistics feels like erasure. For those of us riding with adaptive needs, whether due to disability, aging, injury, or simply a new way of moving, it’s not about competition. It’s about being seen. It’s about honoring the effort it

My activites is not uploading to Strava from Garmin since the last update at Wednesday. Neither when they are connected. I have tried everything and it is not working/uploaded to Strava.

Is it just me or is this new map and route creating interface on the app terrible! It’s so sad, I enjoyed how it worked before. Now the new layers and historic heat maps don’t work and the routes it generates when you create a route takes u all the wrong directions on a well trodden path. I feel like unsubscribing 😿

Hi everyone, please help me how to get refund on Strava. I'm struggling to reach them. I lost 1,500 pesos because of auto deduction. That money is for my medicine. I am sick and I need that money.

When I finish a ride on strave and save , it adds double the mileage ie if I do a 40 mile ride and save it.then it will add 80 miles in my total for year. Any suggestions  anyone.Thanks Dave H

Sometimes, on longer rides, with many segments, there is a list of hidden efforts.  Sometimes when I have gotten top ten overall they will appear in the hidden efforts but also not in the top results. Sometimes I don’t bother checking this list.  But I always want to know when I get a new top ten overall.  Is this a random result?  Or is there something that can be done to change this?

How can I see if I am on someone’s favorite list?

Dear Strava, It’s really frustrating that Strava calculates average pace based on overall time instead of moving time. This issue discourages users from uploading their activities because it makes the pace look slower than it actually is. When I sync my Polar device “Polar vantage V3” with Strava, it includes the entire session’s time, including rest breaks, which skews the pace calculation and makes it inaccurate.It would be really great if there would a fix for this or workaround so users can track even their swimming activities accurately on Strava. And something to keep in mind for the future, what could really elevate the Strava experience for swimming users, is creating achivments, trophies etc… Like Best/fastest 100m 400m 1000m | I don’t see behind the scenes of this, but perhaps it wouldn’t be complicated to impliment such a feature compared to fixing the issue of inaccurate timing. 

I went through the “cancel subscription” steps (on the website, don’t have the app) several times in the last few days, but my account just keeps saying:You’re verified for the next year! Your student plan (-50%) is set to automatically renew on November 3, 2025.I already contacted customer “service” a few days back, but no response so far. How can I cancel my subscription?

Bonjour, Il y a quelques jours j'ai pris un comme dans mon quartier sur un segment plutôt facile. En rentrant je poste mon activité et e la rend publique . Quelques jours plus tard je me rends compte que mon activité a été signalée car j'utilise soi-disant un moyen de déplacement autre que la course à pied. Hier, j'ai contesté ce signalement mais ce matin je me rends compte que j'ai encore été signalé. Je soupçonne je soupçonne la personne qui a le kom de me signaler en permanence afin de le garder. Savez-vous comment faire ?

 I have seen little real innovation on Strava for a long, long time.  Instead, I see the price go up.Garmin, on the other hand, has new devices, new algorithms, new radars, new sensors, etc, etc etc. Their price went up too -- but at least they are innovating.If I had to choose which would I give up?   Strava or Garmin?  You already know my answer !