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  • 761 Topics
  • 2,395 Replies
761 Topics
T
TovalHub Starter
asked in General Chat
Missing words in description of activity

From every sentence where I used an emoticon, it disappeared. And the word before the emoticon disappeared as well. Does anyone have the same problem? It never happened to me.Aldo some other activities from my friends have the same problem.

394
Marya
Community Manager
2 months ago
D
DarrenRHub Starter
asked in General Chat
How can i get a trial for premium

Hi, I was a premium member a few years back but after covid i didnt rejoin. Is there a way to try for a month the premium version before i part with £55?

421
Scout
Community Manager
2 months ago
E
Egle1Hub Rookie
asked in General Chat
Payment

Please help me!I was using my free trial and after not using app I deleted my account but Strava still charged me 49,99 euro.!please help me back my money, because I can even use this app

51
Scout
Community Manager
2 months ago
J
jerker74Hub Rookie
asked in General Chat
New UI when import from Garmin

Has someone else experienced a new UI when importing an exercise from Garmin devices, via Garmin connect? Or when I want to edit an exercise?To me it's a total mess now. I can't find the info I want to change. And the keyboard doesn't appear as it used to when I want to edit the text. I have to click around and pretend to edit other fields to get the keyboard visible. It feels like I have to click ten times more now than before.Please revert!

524
J
2 months ago
S
SiluuHub Rookie
asked in General Chat
Refund ticket no response

Hello. I've submitted a ticket yesterday about refunding my subscription. When will I recieve a response? It says solved but no one has reached out to me about the next steps so it's basically not solved. Here are my ticket numebrs: Strava ticket #3054102 Refund Strava Student SubscriptionStrava ticket #3054103 Refund Student Subscription

303
Scout
Community Manager
2 months ago
H
hannankanjiHub Starter
posted in General Chat
Pixel Watch 2 finish and pause activity buttons are too close

I record my activities through the Strava App on my Pixel Watch 2 directly.I have recently started pausing my activity during breaks and twice in the last 2 weeks I ended up accidentally pressing the "finish" button instead of "resume" after pausing because they are too close to each other. I think at the very least, a confirmation before finishing the activity feels like a better experience. Or make the resume button more significant than the big finish button would also be helpful in avoiding such accidental button presses.Moreover, the resume button also looks like a text rather than an actual button. 

331
zecanard
Superuser
2 months ago
P
PwesterveltHub Starter
asked in General Chat
Unable to change swim yardage in Strava uploaded from Garmin Connect

I can’t figure out how to change the swim yardage in Strava that has been auto uploaded from Garmin Connect.  My Garmin watch does not records kick sets and sometimes I just push the wrong buttons or hit the lane lines which can push buttons, so I want to be able to correct what Garmin has uploaded to my Strava account.

373
J
2 months ago
M
Martijn_BossHub Rookie
asked in General Chat
Android app created routes not showing

Since a couple of weeks the routes I created do not show up in the android app anymore. When I navigate to Maps, routes, saved routes I constantly get the error message: Strava server does not respond, try again later. Since I see no other reports on this in this community, could it be that I have a "special route" or too many saved routes? 

55
S
2 months ago
Sean_Haywood
Sean_HaywoodHub Rookie
posted in General Chat
What's in the Pipeline

It would be useful knowing what ideas have actually been approved and are in the development pipeline. At present it seems ideas are given but nothing thereafter.. 

97
Jana_S
2 months ago
J
Jboz24Hub Rookie
posted in General Chat
New Route Planning Changes

Over the past few days, Strava appears to have rolled out some new changes and, personally, don't feel these are for the better.  A couple of "quality of life" changes appear to be reverted:1) Heatmapping - prior to this update, there are two aspects of this that were better than the current version.  First, cookies seemed to "save" your preferences.  Each time I create a route, it now seems that I have to go into the heatmap drop down, unselect global, and reselect My Heatmap.  Yes, takes 2 seconds but this is different from how it was prior.  The other problem is the intrusiveness of the heatmapping button which now overlays the map.  This, along with the segment button, was a far better UX design as real estate on the map is limited (see next comment).  Any time you are mapping routes to the northern and western sides of the map, these buttons frequently get in the way.2) Show Elevation- Enabling this now takes up half the screen.  With t

60
J
2 months ago
Jana_S
Jana_SHub Expert
asked in General Chat
Post incorrectly marked as spam

Heya, last week I tried to submit this post, it's marked as spam for some reason. I tried to use the "report" link as suggested but it doesn't seem to have done the trick, so just asking here if a moderator could do their magic please... thanks 🙂👍  

73
Jana_S
2 months ago
hundredbreakers
hundredbreakersHub Rookie
posted in General Chat
Scheduling Events Monthly - 5th Week

Strava creates 2 separate post for the same event when scheduling an event Monthly-4th Week and Monthly-Last Week. I need the Strava to recognize 5th Week for scheduling oppose to Last Week since I want the event posted only when there’s a 5th week in the month.

11
Scout
Community Manager
2 months ago
S
SusVerHub Starter
asked in General Chat
Unable to change email for my Strava account..no answer from support

I have tried to contact support twice during the last months by creating a support issue from the Strava app of my iPhone. I am trying to change my old email address that is registered for Strava that has been deleted for many years. I don´t have the password to change the email to my new address. I expected a reply to my new address but I feel my support issues are simply ignored. Pretty surprised since I´m paying 99nok for the app every month.

431
Scout
Community Manager
2 months ago
G
gustavoghdHub Rookie
asked in General Chat
KOM using e-Bike for pacing

Hello, I would like to know what is the instance from Strava and from the community in general regarding KOMs being conquered using e-Bikes for pacing/drafting.So here is the detailed situation. Someone got the KOM in a 5 minute MTB segment while being paced / drafting an e-Bike. Should he keep his KOM?ps: the KOM ranking in question is the regular one, not the e-Bike specific ranking. 

284
G
2 months ago
Sara_cha
Sara_chaHub Rookie
asked in General Chat
Montreal half marathon race transfer

Looking to sign up for the Montreal half marathon September 22, 2024 but it is full! If you are looking to transfer please let me know.

23
M
2 months ago
A
aheromanHub Starter
posted in General Chat
Swimming partner

Peninsula swimmer who goes a few times a week. Would be nice to go with someone else. I also am always looking for new spots to swim. Usually go to Rinconada or Menlo Swim. I also have access to a large pool in Santa Clara. 

41
Scout
Community Manager
2 months ago
P
premkyHub Starter
asked in General Chat
Strava refund ticket no response

Hi, I’ve submitted my first cancellation and refund ticket immediately after I was charged (13.9.2024). The ticket went straight to “solved” status without any follow up. After a couple of days I submitted another ticket explaining that my first one is marked as solved but i didn’t get any response. Second ticket is still in status “open”. About a week has passed and I still haven’t gotten any response. I understand your support team is handling a high number of requests, but would greatly appreciate if someone could look into it.

131
Scout
Community Manager
2 months ago
J
jeanlucpzHub Rookie
asked in General Chat
I am getting old and want to reset my PRs

Hi,Let's face the facts: I am getting older. This year has been a very tough year seeing me going thru a rough patch. So bad I had to hang up my bike for months not knowing when I'll be back on wheels, and even if I'd be able to do so. Anyways now I am back but when I am seeing my PRs, I know for a fact I will never be able to better them. Is there a way to reset all my PRs on all segments? Ideally choosing a date, say "forget all PRs set before December 1st, 2022". I read people saying to just create a new account, well it is a bit extreme because I still want to keep the statistics for distances I rode. 

1117
C
2 months ago
A
ArginflHub Rookie
asked in General Chat
Refund follow-up

Good Day!I would like to follow-up about my subscription refund. I jus t wanted to know when you'll send back the money? Thank you. 

71
Scout
Community Manager
2 months ago
I
inexcitusHub Starter
posted in General Chat
Update Climb Category Icons; they seem blurry

Hello,The PR, KOM and Local Legend icons are very crisp. However, the climb category icons are very blurry. Can those icons please be updated?Must not even be an icon, could also be a simple red text.

10
I
3 months ago
M
manolonocturnoHub Starter
posted in General Chat
Strava integration with Home Assistant

Hello to all.I have a Youtube channel dedicated to home automation, mainly based on Home Assistant.https://www.youtube.com/@proyectosmicropicI have recently integrated Strava into my Home Assistant, which allows me to check the latest activities and some accumulated values on the main screen, which I find very useful.I'm going to dedicate a video on my Youtube channel to this integration and I'm writing to you in case you have any ideas to comment on or even if the Strava team would like to collaborate with me.Best regards

1660
M
3 months ago
T
tessledieuHub Rookie
asked in General Chat
Montreal Marathon Bib Transfer

Hello,I'm not sure if this is the place to do this but I am desperate at this point. I signed up for the full Montreal marathon about 6 months ago but injured my knee a couple weeks ago. I know that now the transfers are to be done on-site the day of the race. But if you're interested in running the marathon please contact me. 

06
N
3 months ago
K
KamikazefischHub Rookie
asked in General Chat
Flagging and privacy

Good afternoon, somebody is blaming me for flagging one of his rides for performing it an e-bike instead of a road bike.He says Strava told him I flagged him, which is not true. Is it true that flagged persons are able to see who flagged them or ask the support to tell them?Is there any opportunity to find out who flagged one? Thanks in advance

272
K
3 months ago
Bryant
Community Manager
BryantCommunity Manager
posted in General Chat
2023 New York City Marathon Recap

If you haven't heard, the 2023 NYC Marathon took place on November 5, 2023 and it was an exciting one. A total of 51,402 runners participated in the event. Coming out of Addis Ababa Ethiopia, Tamirat Tola took home the 1st place finisher in the men's division. With a pace of 04:46 per mile, Tamirat finished the marathon in an official time of 2:04:58 breaking the course record Geoffrey Mutai set in 2011 by 8 seconds.  In the women's group from Boulder Colorado, Hellen Obiri took home the honor of finishing 1st. Her official finish time was 2:27:23 with a pace of 05:38 per mile. She also placed 29th overall. Overall the average time of all participants completing the marathon was 4:39:49. The average time of men finishing was 4:26:40 while the average time of women was 4:56:12. As an outsider who has never participated in a marathon I have to say, tackling a challenge like this and completing it is quite impressive. In fact participants from age groups all over weren't afraid of th

73
J
3 months ago
S
seandunderdaleHub Rookie
asked in General Chat
Segment / KOM speed question

I see a speed marked down next to the top 10 times for a segment or KOM. Is that speed their max speed?...or an average speed? Some of the flat segments around me are a couple of minutes long, but the leader has a speed marked down as 53km/h. I barely manage that in my highest gear on a downhilll.Any thoughts?

52
S
3 months ago

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