Skip to main content
Answered

How to add new email when onld email is not accessible

  • October 17, 2025
  • 1 reply
  • 11 views
A
  • Anonymous

I retired from the company and was using that email address for years. Since it is no longer valid, when I try to log in it states it send a code to the work email, which I cannot access. I tried changing the address on the app, but it does not appear to work. 

How do I change my email address?

thanks

 

Best answer by Jana_S

Hi ​@ceylonshoe, if you don't have access to the old address you'll need to contact Strava Support, they most likely have a process to verify that your request is legitimate, and will change the email address for you. Just note, from what I hear, the response time is rather longer, so you might need to be patient. Anyway - here's how to contact them: 

 

1 reply

Jana_S
Superuser
Forum|alt.badge.img+29
  • Jana_S
  • Superuser
  • 1651 replies
  • Answer
  • October 18, 2025

Hi ​@ceylonshoe, if you don't have access to the old address you'll need to contact Strava Support, they most likely have a process to verify that your request is legitimate, and will change the email address for you. Just note, from what I hear, the response time is rather longer, so you might need to be patient. Anyway - here's how to contact them: 

 


Terms & ConditionsCookie settingsAccessibility statement