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payment refund

  • October 17, 2025
  • 2 replies
  • 23 views

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Hi, i accidentally paid for an annual subscription. I canceled the subscription the same day. How can I get a refund?

2 replies

Jana_S
Superuser
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  • Superuser
  • 1651 replies
  • October 17, 2025

Hi ​@Jarred102518, you need to contact Strava Support, here's more information: 

 


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Good luck, I’ve been waiting on getting a refund for over 2 weeks with no response at all. And they keep sending me automated messages that I need to reply to keep the ticket open, even thought I've replied to every email they’ve sent. They’re either severely backed up or are woefully negligent towards customer service.